Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Last updated Sep 10, 2024
Complaints 8426
Resolved
213
Unresolved
8213
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

Complaints recently resolved by National Highways Authority of India [NHAI] customer care

View all complaints

Most useful National Highways Authority of India [NHAI] reviews

Featured National Highways Authority of India [NHAI] consumer stories

National Highways Authority of India [NHAI] reviews & complaints page 233

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Patna Raghunath
from Delhi, Delhi
Dec 28, 2020
Report
Copy

Road Markings / Median Markings missing in NH 75

Address: raghunath bangalore [email protected]

In order to have a safe driving, road markings in White or any other government approved paint is very much necessary. During Nighttime and winter season where mist is more, the road markings and median markings helps the drivers a lot.
However, in NH75 at many places road markings and median markings are very poor and in some places it can not be seen. in particular Between Nelamangala to Hassan.
Toll plaza people does not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vikas Papreja
from Delhi, Delhi
Dec 28, 2020
Report
Copy

Closure of toll gate due to shortage of manpower

Address: Badhera toll booth near lunkaransar

We are on the way from Bathinda to Bikaner at Badhera toll booth at 1205 Hrs the toll gate was closed no one is sitting in the cabin. After waiting for 5 mins the manager came and told us that routine maintenance is being carried out. Doing routine maintenance at peak time resulting in long queue and failing the purpose of Fast Tag. Request you to take appropriate action against defaulters/responsible. Vehicle No is PB 03 AE 0050....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
radheymohan
from Powai, Maharashtra
Dec 28, 2020
Report
Copy

Fastag blacklisted while tag is active

Address: GAEPL

My chasis no MA3ETDEIS00610802 VEHICLE NO UP14DY 7722

I travelled several time at NH 91 . recently i travelled on 27.12.2020 at 13:33:23 at GHAZIABAD- ALIGARH (LUHARI NH91) TOLL PLAZA.

MY FAST TAG IS ACTIVE AS PER THE BANK AND HAVING BALANCE OF Rs. 1595/-WHEREAS IT IS SHOWHING BLACKLISTED.

I am feeling very harassed at tol Plaza.

Please resolve this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nmrath
Dec 28, 2020
Jun 12, 2022
This thread was updated on Jun 12, 2022
Report
Copy

Wrong deduction of Toll charges from Fastag account

Address: Bhubaneswar

I crossed Pipili Toll Plaza at 09.16 AM on 27/12/2020 while travelling to Puri from Bhubaneswar. Toll charges of Rs.115/- debited to my Fastag account. On return, I crossed the same toll plaza at 07.09 PM. Again an amount of Rs. 115/- has been deducted from my account. The round trip was completed well within 24 hours. Why the round trip charges were not applied on me? Please refer the screenshot of SMSs received and refund the excess amount...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
A
arnabjyoti bhagawati
Dec 28, 2020
Report
Copy

Excess fare through FASTAG

Address: 166, Near Sukreswar Temple, Panbazar

Dear Sir/Madam,
I am a resident of Guwahati. But whenever I traveled through Madanpur toll gate, each journey deduts Rs.105 from my fastag, whereas the one side fare is only 55 (by cash).
Please reply, why double the amount is getting deducted from fastag.
Few transaction IDs
751606152421297594449P - 23/11/2020 (10:57:01PM)
761604119119372112147P - 31/10/2020 (10:08:44PM)
701598583570804497639P...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sushilshrivastava
Dec 28, 2020
Report
Copy

Excess amount deducted from fastag

Address: Mob9827016530

I crossed joginhai toll plaza by our own car today 12.41 pm and returned 8.12 pm amt deducted from fast tag rs 70 both side time whereas toll rate for Rewa car is rs 35 one side so my excess amt wrongly deducted pl return my excess amt...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pravin lawangare
from Delhi, Delhi
Dec 28, 2020
Report
Copy

Fast present for our vehicle still Maharashtra Shilapur toll plaza collected cash amount

As per goverment we have placed fast tag on our vehicle but on Maharashtra Shilapur toll plaza collected cash from our driver ....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tolltax
from Delhi, Delhi
Dec 28, 2020
Report
Copy

Exemption of toll tax pay

Respective sir,
I am an Armad Force personal. I was on leave and travelling on 27 Dec 2020 from kanpur to Lucknow with my family by national highway toll plaza nawabgunj. When I was crossing the toll Booth by I saw my armed force identity card which is issued by government of India. The duty person on the toll Booth deny for exemption of toll. We request for the person to call his senior because he was in dought . His senior officer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sachinkrsharma
from Barnala, Punjab
Dec 27, 2020
Report
Copy

Toll deducted through fastag and also collected in cash

Hi, when I was travelling on 23rd Dec 2020 from Gurgaon to Govardhan(Mathura), on Srinagar toll plaza we were deducted amount via fast tag also however we paid in cash.

Kindly look into the matter.

[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tania Kukreja
Dec 27, 2020
Report
Copy

dead animal on road. no one to report to.

I was coming from NH7 from sunam, punjab to chandigarh. When i was 5-6 kms away from patiala a dead animal which i was not able to see from far because of no lights on the road got hit by an animal because of which i lost my balance on the road. But fortunatly i was able to keep my grip on the car. This happened around 7:30pm (27th december). When i got a hold on my car and parked to see if all os good, i saw 2 other cars met with this unfortunate...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
R. L. Laddha
from Delhi, Delhi
Dec 27, 2020
Report
Copy

Wrong deduction of Toll charges from FasTag

Address: National Highways Authority of India HQ, G-5 & 6, Sector-10, Dwarka, New Delhi-110075.

Dear Sir
Vehicles registered at Kota (Rajasthan) are exempted from toll at Kota Bypass Toll Plaza.
On 27.12.2020, I travelled by my Car no. RJ 20CC 8100 through above Toll Plaza. While going out of Kota at about 09.30 AM, toll was not deducted.
On returning to Kota at 16.47 PM, a sum of Rs. 65.00 was deducted for which I received Email from my Service Provider: AXIS Bank as below:
Dear Customer, Your FasTag Account...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Skundu56
Dec 27, 2020
Report
Copy

Non issue of return pass

Address: EDEN PEARLS, FLAT-3C,BL-A,NAYABAD AVENUE

Ashoka Dhanukani-Kharagpur Tollway ltd did not issued return toll pass. Forced to take single journey and finally to pay more. Pl let me know whether NHAI has stopped return toll ticket....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harshanamoorthy
Dec 27, 2020
Report
Copy

Restroom and toilet closed

Madurai Thoothukudi express highway toll gate public bathrooms are build for use and closed without any maintenance as of 27 Dec 2020. Please supply resource and resume usage as it’s designed....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jaipal Singh Sengar
Dec 27, 2020
Report
Copy

Extra charging and misbehaving

Address: Nawabganj toll plaza Kanpur Lucknow highway

Sir,
I am a serving defence personnel of Indian Air Force. I am presently posted at Air Force station Barnala Punjab.
On 27 Dec 2020 I went to Lucknow by my personal car to drop my son at Lucknow Airport to catch flight to Mumbai.
During onward journey I was allowed to cross the toll plaza at Nawabganj toll plaza situated at kanpur Lucknow high way without charging any money on production of my defence personnel identity...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
J
Jity
Dec 27, 2020
Report
Copy

Fastag regarding

Address: Panikoile, Odisha

Vehicle no OD09Q3171, I'm using Axisbank fastag, I'm suffering problem at Panikoile tool plaza (Odisha). At this tool plaza my fastag not working, I'll pay cash every time.
FasTag working properly at any other tool plaza, but can't work at Panikoile (Odisha), I'll try on 1033 but can't satisfied...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
1
1900000420026
from Delhi, Delhi
Dec 27, 2020
Report
Copy

Harassment at toll plaza.

Sir,
I do have valid Fastag, user ID[protected], having wallet value more than Rs.1000/-.
When I passed Chhazarsi(up) toll plaza on dated 19.12.2020, Rs.125/- were deducted from the fastag and recieved the massage as well email on my registered mobile and email for the same.
But when I, on the same day after only 1hr, passed from Bridge Ghat(up) toll, person at this toll told that my fastag is not being read and I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rishita Sharma
Dec 27, 2020
Report
Copy

No maintenance and broken road

Renwal toll plaza near Phagi, Rajasthan is not maintaining the road at all. Condition is so bad that even near the toll itself the road is broken. Along with this, no fastag service is available. I hope NHAI will take strict action on it because it is an issue of customer safety....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
Gpc Rao
from Delhi, Delhi
Dec 27, 2020
Report
Copy

Double debits at Eathakota toll gate

Address: Eathakota

Eathakota Toll gate people are double collecting the toll fee. Pl see the deduction on 24/12/20.
1 is ok 2 is double deduction
1. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 24, 2020 17:18:38. Toll txn Id: 781608810516945563377P. Updated Paytm Bal: Paytm Wallet- Rs 650

2. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jayantmen
Dec 26, 2020
Report
Copy

Forcefully deducted toll at Mathni toll

Abhijeet Ashok Infrastructure deducted toll forcefully from my vehicle MH12 PT 9689 Fast tag on 25th and 26th Dec 2020. WEe travelled to Nagzira.Kindly take action and credit amount collected...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Deepak Srinivas B
from Powai, Maharashtra
Dec 26, 2020
Report
Copy

kotak bank fastag not refunding double payment and no toll free numbers or proper response

Address: #36,BB Nilayam, 9th A main, 3rd cross, Chairman Layout, Banaswadi
Website: fastag.support@kotak

I have Kotak Bank Fastag which at devanahalli toll plaza deducted the amount but still made to pay in cash on December 14th. I have written multiple mails to Kotak Bank Fastag complaints email without any response and even they don't have toll free numbers. How do I get my refund. Please cancel Kotak Bank fastag authorization. My mobile #[protected]
Mail ID [protected]@yahoo.co.in...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

National Highways Authority of India [NHAI] related businesses

Dakshin Gujarat Vij Company [DGVCL]
1
(315)
Indian Air Force
1.5
(326)
Mahadiscom / MSEB / MSEDCL
1
(4137)