Ola Cabs / ANI Technologies Complaints & Reviews

I joju jose haired a ola cab (tata indica reg no; K A 13 A 8661)on[protected] at 12 PM. from KIMS Hospital to ASHA TOWNSHIP Dhoddugubby andit was charged Rs 629/- I cannot understand how it was charged. Please check and reply. E mail Id [protected]@gmail.com banngalore [protected]

Booked mini cab vide SRN 61221541 DRIVER SUBHASHDL 1YE SWIFT DZIRE FROM GANGARAM HOSPITAL TO VASUNDHRA GHAZIABAD.AT FIRST MESSAGE RECEIVED FOR TOTAL BILL OF RS.532.00 FOR 25.6 KM RUNNING. ON ENQUIRY IT WAS TOLD THAT RS.50 IS SURCHARGE FOR BOOKING CAB BETWEEN 4PM TO 8 PM AND PLUS RS.125 FOR TOLL TAX. ON RAISING OBJECTION AMOUNT WAS REDUCED TO RS.470.00. IS IT WAY TO CATERING CUSTOMER. NO DETAILS OF FARE STRUCTURE MENTIONED IN MESSAGE WHICH WE HAVE RECEIVED EARLIER. PLEASE CONFIRM WHETHER RS.50 SURCHARGE IS APPLIOCABLE OR NOT. WHY EXCESS BILLING WAS INTIMATED TO CUSTOMER. 16.02.2015 6.54 PM EMAIL--- [protected]@YAHOO.COM. [protected]

I had availed your service on 5th of February from Srinivas nagar, Bangalore to AMR tech park, Bommanahalli, Bangalore.The estimated amount was 154rs.But the driver took a long route even after asking to take the route which I suggested and the bill came up to 271rs.He has put waiting charge of 60.2rs.Whereas there was no waiting at all. I prefer OLA for your best service.But due to worst drivers like MAHALINGAIAH([protected])the reputation of yours might be caused.I would like to give you full details of the journey and requesting you to take necessary action on the driver.He has added waiting charges on top of the normal bill which I strongly disagree and would like to seek justice.CRN36546888 car no-KA01 AC1891

This morning[protected] I have Rs.100 in my Ola wallet.I took a ride which costs Rs.160. The Rs.100 in my wallet got deducted as well as the bill generated is RS.160 to pay, which I paid without arguing with the driver. I want my 100 rs back into my account

I booked cab for Sarah rohilla stn from[protected] on 14feb.driver satendraft took me through longer route, 17km journey covered in 26km.missedo my trrarain despite starting two hrs in advance.charGed 627rs for 26 km. Charges toll when no toll enroute.took intentionally through busy route and charged waiting charges.300rs balance in ola money also not adjusted.tried calling customer service spoke to sanctity sur supervisor, no satisfactory responce.worest cab service of India advice everyone to avoid using.

I have a offer letter where the company promises me that my take home will be 20500 but i am receiving only 13000 per month and on the first month i received only 5000. I have contacted HR, manager, team leads no one are taking action on this they are just neglecting about please do the needful...please contact me on junaid.[protected]@live.com or mobile number [protected] Junaid Ahmed AR employee number 3019

I'm getting error message while logging into ola app. Ride now and ride later option is in disabled status. I'm not able to click those options. My money in ola account is being unusable. Pls take action ASAP and fix the issue. Call me for any qns Sankar Murugesan([protected])

My Wife booked a OLA cab 2 days back for travel to airport today. The flight (Jet Airways) was for 7:50 AM and she booked a cab from our house in Koramangala 4th Block for 5:30 AM. At 5:00 AM, we got a call from the driver asking about the address and informed he will be arriving shortly for the pick up. At 5:15 AM, the driver called and informed that he is not coming and did not provide any reason and asked me to get in touch with the call centre. When I called the call centre, they "Apologies for the Inconvenience" and arranged for another cab. At 5:20 AM we got a call from another driver asking us about the address. He informed he is coming from Jayanagar and when we told him about our address in Koramangala, he informed that he will not come. At this point we were really getting agitated and impatient as the time was now 5:35 AM. I again called the call centre and spend more than 10 minutes requesting/begging him to provide us a cab as were getting late. At this time, we got a call from another Ola cab driver and he asked us about our address and said he will be at our residence in 5 minutes. We went down with the luggage and the cab came. As my wife was about to board the cab, the driver informed us that her booking has been cancelled (I really would like to know how my booking was cancelled by OLA on their own when I did not cancel it) and he has been sent a new booking message so he can't take her to the airport. Flabbergasted at this, I again call the call centre and waste another 10 minutes where I am again requesting him to please talk to the driver of the can at our residence so that he can take my wife to the airport. The call centre representative spoke to the driver and asked him to cancel the new booking on the app and to take my wife to the airport but the driver refused saying that if he will cancel the booking, his incentive would be witheld (are you kidding me...this is your service...OMG). We are stranded on the road with luggage and time was almost 6:15 AM. We started frantically waving for any taxi to stop and finally we got a taxi at 6:30 AM who said he will charge Rs. 1, 000 (realising that we are in dire needs he extracted extra money from us). We agreed and left for the airport (we were out of all options thanks to OLA). We reached airport at 7:10 AM (with some reckless driving from the driver) and my wife made a run for the boarding counter and after a lot of haggling and begging was allowed to board the flight. Phewwww. The entire episode was so heart pumping full of anxiety and frustration and very painful. If she had missed her flight, we would have had to buy a spot ticket costing almost close to Rs. 15, 000 to Rs. 20, 000 as she was going for her sister's marriage. This is a horrible experience to go through and hence I would like a raise an official complaint against OLA. Worst customer service and on top of that their call centre is filled with who just speak scripted language and do not care at all about customers.

Hi
I referred ola cab to my friend with referal code VW5N7D . He registerd using this code on his no [protected]. My phone no is [protected]. I, Harpreet Bhatia AND MY FRIEND Mr. Amarpal, neither o[censored]s received 200 as mentioned on the site. NOR we got free first ride using APP200. No of transaction was CRN60682908

I had booked a car (CRN.No.[protected] for today[protected] at 9.45Am) for a pick up from Malleswaram and drop at Indiranagar. I had made a booking yesterday itself since I did not want to be late for my appointment. I had heard that Ola cabs are most reliable but I was highly disappointed. The taxi did not turn up at 9.45Am as scheduled and no body from your office had the courtesy to inform me at least half an hour before so that I could make alternate arrangements. when I called to know why the taxi did not arrive, Your staff then informed me that it was cancelled due to some accident or something and that they would credit Rs.100 to my account. This is ridiculous. We do not want money, we want service. However, I am highly disappointed with your service According to me Ola or any other taxi, all are same and nothing special with OLA Regards, R.S.Mohan

Hi, This in regards to the cab which i booked from my office Capgemini MIDC, Talwade Pune at around 10 pm. Details:-Confirmed CRN 60598236. I booked the cab at 10.16pm, the ETA was 18 minute, so the driver was expected to come at 10.35. I checked my watch, it was 10.35, my Ola app showed driver has arrived.When i called the driver he said it will take him 10 mins, called him again said 5 mins, called him again after 5 mins said 5 minutes more and finally he was there with the car but to my surprise it was without diesel, so what driver said i will send make sure you reach your destination. Called some guy for my pick up, but he never came. I said to the driver if you didn't had petrol, you could have easily cancelled the request, i had the auto option, i would have gone by the auto. To my question the driver replied, you can go by auto now, when it was already 11, hardly any auto i would have found. He said Sir lets go, i went inside the car, he said i will start your reading, i said ok, so he started the reading.we travelled only a bit, now we had to take a left but the driver said we need to look for diesel so he took the right turn, the opposite way to my journey looking, i said you have started the reading, why are looking for diesel on my money.He said Sir give me 10-20 rupees less, it was really lonely road, i was frightened, the driver was nice but u always get terrified seeing lonely roads after hearing all the stories of Cab services.We reached a petrol pump but that was closed.So he started the Car, travelling so fast, i didn't said anything to him, as he seems to be a local guy, frightened but still some how managed to call customer care.In the meanwhile the driver we had already covered half distance, and was on the highway and driver stopped. I talked with the guy from the customer care Rameshwara, he put my call on hold, and started talking to the driver for more than 5 minute.Some how it came to his mind that the customer is on the line so he connected to me again, saying we are sorry, We will try to book a cab for you an told the driver to stop the reading which had reached to rs204, For half an hour, i was waiting on the highway but nothing happened, called Ola cab customer care again, but every time but every new customer care i needed to tell my tragedic journey from the scrath again. After few time the customer care guy Rameshwara, called saying that we cannot book a cab for you as there are no cabs available near your place. In the Meantime he said i have credited your Account with 300 Ola money as a good will gesture. He told me about my exact location, i conveyed that to him.I checked my watch it was almost 12, so i started walking and after walking for about 2 kms i found the auto, I was travelling through the auto and Rameshwara called again saying sorry Sir, we have booked a cab for my. I said no need of it man, i have booked an Auto. In Short what i want to convey if my mother, daughter, sister, wife would have been in my place or even i would have some important metting to attend.What would have they or i done? To add the misery i was charged with 200 bucks which Ola deducted from my Account for this kind of journey.Is this the way you treat your customers??? I hope i will write a good article on this. I leave you to answer my above question. my email id:- is sahil.[protected]@yahoo.in Regards, Uzair

HI, An office colleague booked Ola cabs yesterday for me- CRN 60289464 at 8 pm from BTM layout stage 2. I had a very bad experience because of the following:- The driver's phone no.[protected] was coming switched off He came 10 mins late for the pickup His behavior was very rude Also he broke many traffic rules as he was continously speaking on the phone while driving, driving rashly upwards of 120 kmph on the highway When I asked him to stop speaking on the phone, he started shouting at me and defended his actions Also I tried to lodge a complain with Ola cabs helpline no. but everytime I told them that I want to lodge a complaint, the phone hung up suspiciously Was really worried about my safety throughout the whole ride -Puneet

My brother missed his train because of the OLA driver. First of all he booked a Ride Now Cab at 9 am on 13th Feb, 2015 the driver came in late by 10 minutes. After all of that he kept on driving slow which my brother pointed out to the driver however the driver kept on saying that he will make him reach on time. There was not much traffic too as per my brother but when I called the driver later asking why did he not reach on time? He said there was lot of traffic which is not the case. I seriously think that this driver should be educated about time sense and take appropriate action against him and penalised for that as my brother have lost all the money and foremost thing is he had to take all the pain to miss his train as he was very happy since he was visiting native after such a long time. It took 2 hrs 15 min to reach Yeshwanthpur Railway station by the driver when there was not much traffic.The driver is so irresponsible and cant just tolerate him now. Don't you think when my brother was going on telling the driver to make it fast as he will miss the train, the driver showed no concern. I am seriously pissed off with this situation that my brother had to undergo and will definitely take it to higher level. I know the situation which my brother has undergone when he missed the train for Kolkata.And I am just making it very clear that I want all my ola travel money for this ride and also the money which he lost for the train refunded . Confirmed CRN 60438998 Silver Tata indica KA 02 AD 8472 Driver Details: Papanna [protected]

I booked OLA cab for airport today morning 3:30. Driver boarded me without having diesel in his car @ mid night. I Had to drop the cab at middle of the road and some how got other airport taxi. I was just about to miss my flight. Thank god I was not travelling wd my wife and kid. Very unsafe and unreliable.

Hi Team, I am frequent user of OLA cabs.But my last ride was really worst ride ever. I asked the driver for the shortest route for my ride and also try to guide him accordingly. But he was so desperate that he drove the car in his own way and the AC was also not working. Apart from that one time the car has been stopped due to technical issue. I have also complaint trough mobile app same day but I didn't received any call from OLA regarding my problem. Please look into this issue. My ride details are below : Ride number :CRN 25963062 Ride date:05/01/2015 User : [protected]@gmail.com Mobile number: [protected]

Hired OLA cab from Koti location (hyderabad, Telangana state) at 11:46 PM for my family consisting of elders and ladies, received cab details and on calling the cab driver he said he cannot come, the same thing happened for next 3 cabs attached is the screenshot details of cab booking number:CRN60196998 and cab, but none of them responded to pick up.On calling the customer care did not help. I never experienced such service with any other cab providers (eg: Dot cab, Meru Cab, Uber). I regret i choosed OLA, being working in a major corporate, will share my experience to all my office mates and warn them the worst service OLA providers. The next day i called the customer care to explain the issue, shocked to see the customer service rep being unable to take my compliant. This is the worst service experienced and sharing the same on social media as well. Sir, I request to take this as formal complaint and take necessary action so that some other passenger does not face the same.

Ola cabs is becoming so popular in Chennai. But Today morning (12/02/2015) I was just standing behind an Indica car (ola), Number of the car (TN CQ 0561), the driver is so carless that he could not even keep his legs on breaks and the car was just coming behind inch by inch and would have have hit my bike had'nt i shouted. This happened in Tenampet signal today morning (12/02/2015) around 10 Am. Please look into this matter. OLA cabs has good reputation in Chennai. Don’t let it spoil because of these careless drivers.

I had used ola cab service on 9th and 10th feb respectively. What I fail to understand is that on what basis can you charge the customer because he/she has booked a cab for a peak time and then your company is so indecent and unprofessional enough that you charge the customer even if the cab is stuck in a traffic which is not in anyone's hands. And on top of that your driver fail to reach on time and still I have to pay money for wait charges whereas your driver was unable to find my address which is very much situated in a well known area of the city, thereby wasting my time and making me wait instead. On 9th I had booked a mini for airport online but after submitting details it displayed economy sedan. I even called up you guys to confirm the car and they told me it is mini. I do understand that you need to charge us the toll booth rate but why the hell you have different criteria of rate for airport pickup and drop i.e.18/km for first 30 kms whereas it is normally 10. I understand the fact that it is located far from the city but then it is not my fault. Instead of 10 you can charge 12 but 18... I mean this is the heights when an organization can stoop down so much to extract money from the customer. I would be really glad if someone from your company respond to this. I would be waiting.

i am receiving registration details for other person cab bookings. my number was used to install ols app in his mobile, tat time after when ever he books cab through his mobile, i get all information regarding cab details, all cab drivers calling me.

I recharged my OLA money account with Rs 500 on 7th February. The amount was deducted from credit card but it wasn't transferred into my ola account. I contacted customer care the same day and he told me to write a mail to [protected]@olacabs.com. I sent him mail many times but didn't get reply back from their side. Than I talked to Mr. shebab khan who gave me assurance to gave my money back in bank account because i don't want to use OLA cab anymore. After continuously chasing two days they gave me money on my OLA account but i don't want this back in that account as it was discussed to gave me on my Bank account. I have also attached below screen shot. 1) screen shot of bank details that money debited from my account. 2) Screen shot of OLA money account. (money credited after two day but this should be in bank acount insted of OLA Money) Customer care staff are not supportive and specially Mr. shebab khan didn't helped after giving his assurance. So requesting you to please give my money back in bank account not in OLA cab as it is not usefull for me and i will never use this service anymore.. -Regards, Vivek Sheth