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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025
Complaints 1178
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Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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OnePlus India reviews & complaints page 47

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K
Kanika Khattri
from Noida, Uttar Pradesh
Oct 31, 2018
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poor service provided

Address: 122017
Website: OnePlus Exclusive Service Center

Worst ever service center you would see. They are just not interested to listen to you. I went to get the screen replaced and after an hour that they took i got to know that i was unable to make any calls through my phone. I went again and there the staff was absolutely unprofessional and casual. Instead of looking into the issue, they made me sit for approx 2 hours more and during this period they gave me stupid silly reasons like your sim...
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sanjaypal174
from Mumbai, Maharashtra
Oct 25, 2018
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phone is very slow

Address: Mumbai City, Maharashtra, 400066

I purchased one plus 6 8gb phone on 05.08.2018. After purchase it was working excellent even on train internet was working very fine and i was able to open all internet items very fast. Total two requests for update came and i updated the phone. I think after update only internet has become very very slow and it creating problems. I am not able to see internet any where, in local train i is very difficult to see the internet items.
br...
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S
sherlockcyagami
from Pune, Maharashtra
Oct 24, 2018
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faulty piece and improper information at service center.

Hello, i purchased my phone just 2 months back and one day whilst going out it started raining. Now my phone was in the windcheater, still some water went in unfortunately. My phone's display has stopped working. It's hard to believe the phone can't withstand few drops of water. The service center people say it will cost me 17k as main board is damaged. So i showed the phone to two other local stores both said motherboard is working fine...
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S
sranka77
from Bengaluru, Karnataka
Oct 23, 2018
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oneplus 5- defective motherboard

I purchased one oneplus 5 phone with imei sr # [protected] on 22nd june2017. Offlate, there were some charging issues and non connection of app 'android auto' with my newly purchased car, hence i showed my phone at your service centre at seawoods grand central mall, navi mumbai. The service report and invoice are attached.

The service report now says that they have diagnosed mlb related issue and need to replace for which...
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N
niksk95@gmail.com
from Mumbai, Maharashtra
Oct 15, 2018
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sbi rs 2000 cashback offer

Website: www.oneplus.in

I purchased a OnePlus 6 on the official OnePlus website with an SBI debit card on 21st May and according to terms and conditions was supposed to receive my Rs 2000 cashback by 28th August.

I have contacted OnePlus numerous times and was told the following:

1) It takes 90 days to receive it
2) There has been a system error, you will receive it on 10th September
3) There has been a system error,...
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A
aannss
from Bengaluru, Karnataka
Sep 27, 2018
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oneplus 3t mobile completely down after system update

Address: 560068

Oneplus 3t mobile stopped working after system update. This is disgusting. I bought this phone for 30000 and within one year phone got spoiled. Oneplus team has tested update on mobile and they spoiled thousands of mobile. After system update, mobile went to recovery mode and never came back to normal. This has broken trust on oneplus. This needs to be taken care. Service center is asking to pay 17000 to replace motherboard when oneplus update...
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M
Md Aman Khan
from Bengaluru, Karnataka
Sep 19, 2018
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denied claim for protect plan

I was promised that my carry in request will be converted to a claim request. However, now it is being denied.

Reason is that my protect plan got expired on 28 Aug and I had not raised a claim by then.

The reason that I was not able to raise a claim is that the centre provided by servify app in Kolkata refused to take in my device. (It is their in their logs along with problem with my device)

Right...
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R
Rajkumar Karamchandani
from Jaipur, Rajasthan
Sep 7, 2018
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my phone in warranty and my screen is not damaged and they are charging heavy price

Address: Jaipur, Rajasthan, 302002

As my phone is in warrenty and they are telling that my phone screen is destroyed and they charge rs-7500 for my phone mbut my phone is in warrenty period and my phone is not damaged at all but screen got pink colour and they are charging for screen and i tell them that my phone is in warrenty period.. Please some body help me regarding it please help me.....
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Amit latika saini
from Mumbai, Maharashtra
Sep 3, 2018
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data cable is not working

Address: Ghaziabad, Uttar Pradesh, 201001

Dear sir my data cable is not working properly when it connects to adapter for charging I am trying to see this on one plus authorized service center but in Ghaziabad there is no service center available for this please i already suffer form this situation please help me out from all this. Company have no authorized service center in Ghaziabad I try serval times in customer care but There is no reply from CC....
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B
Bhagat.sumit
from Mumbai, Maharashtra
Aug 23, 2018
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oneplus 5t back paint chipping issue

I purchased the phone on Jan 2018, but I started experiencing the back paint chipping issue from the back panel, contacted the customer care they guaranteed me that my back panel will be replaced under warranty, since last 2 month I am trying to reach out to the service centers in Bangalore, but every time they say that there is no stock available, now I am frustrated from this poor after sale services.

No impact on the customer...
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N
nkalya
from Chennai, Tamil Nadu
Aug 19, 2018
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cheating customers

Address: 600008

I've visited one+ service centre chennai (Egmore) few days back to get my proximity center repaired, due to which am unable to hear the incoming calls loudly. They suggested to change mobile screen which costs around 7k. When i've visited the local service centre for the same, they resolved my problem just by changing proximity sensor and charged around 1.5k.

I still don't understand, if there is lack of qualified technicians...
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S
sachingoyal26495
from Ranaghat, West Bengal
Aug 6, 2018
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case against oneplus : device missing from the box

Address: Darjeeling, West Bengal, 734004
Website: www.oneplus.in

I placed an order on oneplus india official website for the newly launched oneplus 6 device which was supposed to be a birthday gift for my daughter but when i got my package and tried to open it up, i could not find the device inside the phone box. I got only the charger, user manual, sim ejector tool and some documentations but no device.

My order number is : m[protected], order date : 14th july, 2018.

Upon...
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A
Arvind Aj
from Hyderabad, Telangana
Jul 30, 2018
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defected piece possibly

Address: Hyderabad, Telangana, 500068
Website: oneplus.in

No doubt oneplus is the best selling smartphone in recent times. I personally was waiting for oneplus 6 to come out for past 8 months. And i bought it on the very first day may 21 being a prime member. But apparently oneplus 6 device which i bought is a defected piece possibly. It just slipped of my hands from around 10 cms height when i was sitting on the table and the display stopped working. I even approached oneplus service center. They...
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P
Paul Clinton Davis
Jul 14, 2018
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return and refund of tempered glass

Address: Thrissur, Kerala, 680308
Website: www.oneplus.in

I had brought a tampered glass from one plus site with a price of rupees 990/- on 9 the of this month and when I applied it on my phone, I had cleared all the bubbles and after couple of hours when I look back to my phone I had found some big bubble on the top right corner of my phone I had tried many times to clear it but it was not working.
So I tried for making an return request but surprisingly after completing all the the steps...
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K
Kuldeep Singh Chopra
from Jabalpur, Madhya Pradesh
Jul 10, 2018
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mobile( model 5)

Address: Dehradun, Uttarakhand, 492099

Dear Sir,
I have purchased One Plus Five Mobile set from Amazon dated 19th November18, But in the month of March18 it was dead .As there was no any Service center at Raipur that time, so I managed to sent it to Banglore service center in April18, and received after repair.But again it gone dead in the month of July18, As this time there is a service center in Raipur, so I given it to Mahamaya Infotech Raipur for service. But they...
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G
Gracias India
from Gurgaon, Haryana
Jun 30, 2018
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complaint for oneplus 6

Address: New Delhi, Delhi, 110032

My phone has always been in a protective cover, not used in the water, never laid in moist areas.

I kept in touch with the support center. Basically, i keep being told that it is moisture damage, while i’m sure it’s not. Oneplus tries to avoid their responsibilities on the warranty.

I just want the one plus to change my phone or repair my phone otherwise i am constrained to take consumer court case against...
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M
mathurrd24
from Jaitaran, Rajasthan
Jun 22, 2018
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painful experience with oneplus 6

Address: Jaipur, Rajasthan, 302026

Have just got one plus 6 on 29th may 2018... Have purchased this set as i was already using one plus 2 from last 3 years.. Being a banker and a regional leader mobile is like a life line.

But all that glitters is not gold.. Since d day i have purchased this set i am in to a big trouble rather than ease... Have problem in calls... Can't take or do calls as having a error {can't hold calls} this is disgusting and is hampering...
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Rashmi Niks
from Bengaluru, Karnataka
Jun 19, 2018
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worst service received from kormangala authorised oneplus service center

Address: 560034

Hi team,

I am reaching out to consumercomplaint forum with this faith that i will have some resolution here.

Let me explain my part of story to you and the way one plus representatives treat and behave with customers-

Three weeks back, i slipped and fell down with mobile in my hand and there was only a slight crack on the edge at left side. I realised that the rear camera of lens is also broken...
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R
Red3007
from Delhi, Delhi
Jun 17, 2018
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damage by customer service center

Address: New Delhi, Delhi, 110021
Website: www.oneplus.in

Bought oneplus 3 phone in july 16. Within a year, camera focus failed and earpiece low volume issue. Got promotion sms from oneplus stating that service charge for repair work is free and 10% discount on parts. Later on came to know that oneplus wanted to train their new manpower on repairing phone's and accordingly advertised the offer.
I took my phone for repair to oneplus service center at south court, saket, new delhi on 16 jun...
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N
Nirkickz
from Sivagiri, Tamil Nadu
Jun 11, 2018
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my phone has a pinkish violet colour on the side

Address: Thiruvananthapuram, Kerala, 695607

My oneplus 3t has a pinkish violet colour on the side of the screen...it was not there until yesterday night...At morning the colour pops up from nowhere..and its growing rapidly...The phone has never fallen down, or never had any stress on the display..and the customer care told me i have to completly change the display worth 7500/-.It has been only 1 year and several months old...poor...its so bad......
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