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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025
Complaints 1178
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Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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OnePlus India reviews & complaints page 50

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M
Mahesh JD
from Mumbai, Maharashtra
Nov 14, 2017
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oneplus india oneplus 3t screen not responding.

Address: Mumbai City, Maharashtra, 400708

First impressions with the one plus 3t were pretty good. The phone's screen was awesome and the battery was incredible! I was really enjoying the phone. But then shortly after that, the problems started coming in within 6 month. I observed that bottom portion of the mobile display was not supporting while writing message. I was not able to scroll youtube videos at that portion of the mobile display. Day by day, performance of the mobile is...
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D
Drchandni1991
from Mumbai, Maharashtra
Oct 30, 2017
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screen

Address: Vadodara, Gujarat, 390022

I have been a big fan of one plus since its first ever launch.
Recently i have been using one plus 5 but somehow my phone got slipped from my hand and its glass got broken.
This is the 2nd encounter when one plus phone's glass screen broke.
May be its not so sturdy or what.. Please help!!
I[censored] guys want i can send the photos of the broken phone screens.. That too new ones: (...
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S
santosh vr
from Bengaluru, Karnataka
Oct 29, 2017
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oneplus one mobile parts available at service centre

Address: Bangalore, Karnataka, 560036

I have visited one plus service centre at kormangala service station bangalore on 28th september 2017 and informed them regarding charging is not happening, they told service centre has no one plus one battery to verify the issue, then made to wait for almost 2months to get the battery and now they saying problem is with motherboard not the battery, when i told them to replace they told the company has stopped production of one plus one service...
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rajeevkishore
from Faridabad, Haryana
Oct 16, 2017
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multiple complaints in oneplus 5, 128gb.

Address: Faridabad, Haryana, 121007

I purchased a new oneplus 5o f 128gb from their authorised shop in select city walk, new delhi dtd. 10/9/2017. I paid in cash and hv their invoice.

At the time of purchased i was confirmed that they do hv a service center at faridabad, which is my city.
They also confirmed that if i am not satisfied i can get full refund or mobile replacement within 10 days of complaint.

I lodged written online complaint...
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J
jayanbar
Oct 14, 2017
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oneplus 5 new mobile got issue and company denied to replace new mobile

Address: Gautam Buddh Nagar, Uttar Pradesh

I have bought oneplus 5 new mobile on 26-sep and i have faced mobile display issue (Display not completely working) on 11-oct (15 days from delivery) and the same i have handed over my new mobile at chennai egmore oneplus service center. I have requested to replace new mobile instead of display issue mobile, however they didn't accepted to replace it and they committed to rectify the error with in 2 days. By the time i have discuss with oneplus...
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J
Jitendra Chandrakar
from Gidam, Chhattisgarh
Oct 11, 2017
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service complaint of oneplus 5.

Address: 493663

Dear
Sir/madam,

I have purchased mobile - one plus 5 amounting rs.37, 999.00, imei no.[protected] through order no.[protected] dated[protected] from amazon.in which was sold and dispatched by darshita aashiyana pvt. Ltd. Thiruvalluar, tamilnadu, india (Copy of invoice attached). After purchase i have hardly used the mobile for 3-4 weeks only and there was problem occurred in finger print censor due to...
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K
Kalyaniskp
from Bengaluru, Karnataka
Oct 6, 2017
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mobile burnt issue - poor customer support and service center

Hi,

I raised an complaint regarding my one plus 5 burnt issue. When i contacted support team, they asked me to submit my burnt device to service center. After submitting, they are telling it is not burnt. I have seen it directly while smoke was coming from that device. Service center people are trying to hide their brand fault.
20 days before only i bought the device.. I should frankly say that it was very pathetic...
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W
waris010
from Kolkata, West Bengal
Oct 5, 2017
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oneplus 5 purchase

Address: 700102
Website: oneplusstore.in/support

I purchased oneplus5 grey from oneplus5 official website, i checked with oneplus support guys through chat and they confirmed that the delivery will happen in 1-4 business days and than only i placed the order, but now its more than 8 days and i haven't heard anything.

I can check the tacking that the product is reached to my city in just two days and since than it is sitting in the ware house and bluedart havent posted any...
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S
Santosh R Gouda
from Mumbai, Maharashtra
Oct 3, 2017
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product not delivered

Address: Mumbai City, Maharashtra, 400 005

I had ordered one plus 5 from amazon company and the delivery date given to me was 18th sept and still i didn't get the delivery yet i had call n no of times to the customer care center they are taking it very lightly because of these your company name is getting spoiled because they are not giving delivery on time so v think that your company manufacture is low if you can contact to the amazon company then it will b profitable to yiu only...
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S
Sarat Binani
from Kolkata, West Bengal
Sep 27, 2017
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oneplus 2. attachments not getting downloaded

Address: Kolkata, West Bengal, 700012

I have been using one plus 2 from last almost 2 yrs. Last six to eight months experiencing a typical issue of attachments not visible at the time mail is downloaded. It shows after many refreshments r done again and again. At times it takes few days to actually display the attachment sent with the mail by the sender.

Kindly suggest remedy or will have to stop using this phone....
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S
sandip katkar
from Delhi, Delhi
Sep 21, 2017
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mobile heating problem

Address: Mumbai City, Maharashtra, 400028

We send series of mail to support.[protected]@oneplus.net. But always received generic mail. The problem begin from very next month of purchase the handset. We sent almost 4 to 5 time communication to one plus. But we never received satisfactory reply. I even mentioned in the mail that it may create physical problem to my ear & health, as i my job required continuous usage of mobile.

Reference no which i received is 1445851
br...
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S
ShekarBorra
from Hyderabad, Telangana
Sep 20, 2017
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oneplus merchandise

Address: Hyderabad, Andhra Pradesh, 500084
Website: www.oneplusstore.in

I had recently bought a one plus 5 phone and ordered few accessories on their one plus store and paid almost close to 9000 online. I get an email from one plus that the product got delivered, however it was not delivered to me and i have been calling more than two times every day for last 5 days and these one plus customer care # are not providing any solution. I have even asked for customer grievance redressal process for which they did...
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V
vasie
from Chennai, Tamil Nadu
Sep 17, 2017
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defective product delivered but no replacement or return

Address: 603103
Website: www.oneplusstore.in

I ordered oneplus 5 device in http://oneplusstore.in with order #ops[protected] on aug 23, 2017

The product delivered was defective, like it has scratches and paint came off at many part on the phone. I called the customer support and raise request #1421716. They asked me to send photos. Later they asked me to take it to service center. But as i'm far away from service center they asked me to reship the device to them...
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A
ankitgupta776
from Khailar, Uttar Pradesh
Sep 16, 2017
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service center not considering phone for warranty, they are considering it water case and denying for free service by saying motherboard need change

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: oneplusstore.in/3t

Hi,

i visit to Service center of Oneplus at Noida on 07-Sep-17 when i realized that my phone got dead.

Purchase date was 08-April-2017.

They ask for 400 INR as diagnosis charges and not considering it as warranty product because they are saying phone got dipped into water and warranty has been lapsed.

at that time i was in hurry and i paid 400 to secure my phone but after some time...
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O
omkar Salvi
from Pune, Maharashtra
Sep 11, 2017
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discontinuity of manufacturing oneplus one lcd display

I bought this oneplus one an year ago and post 9 months its lcd display became nonfunctional. Due to lack of time i could not visit the service center to get it fixed when it was under warranty period, hoping to do that sometime later.
Now when i visited the service center, the folks at the desk say oneplus has stopped providing support to oneplus one spare parts and that now can not be done anything against my concern.
With...
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S
Sekar Veda
from Mumbai, Maharashtra
Sep 4, 2017
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refund of excess amount paid of, rs. 1 257

Address: 400070
Website: Oneplus Support Mumbai <oneplus.mumbai@ctdi.com>

The display screen of my one plus one mobile phone was replaced at the support center at the support center given beow:
Shop no 37, ground floor, lal bahadur shastri (Lbs) marg, phoenix paragon plaza, phoenix market city, kurla west, mumbai, maharashtra 400070
Phone:[protected]

The repair was done properly and the amount demanded of rs. 8, 710 only and they promised to send the bill for the same by e-mail a...
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S
suryadev s
from Bengaluru, Karnataka
Sep 2, 2017
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oneplus 3t screen not responding.

After the 2nd last update, screen is not responding unexpectedly. I submitted one plus 3t to it's service center. They updated the software and told it was just a software complaint. But soon after the repair the same old problem is happening again and again. Due to this the phone can't be used regularly. I spend rs30000 for this phone and i'm fed up with poor performance....
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H
Harshit Tated
from Bengaluru, Karnataka
Sep 2, 2017
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customer service

I got my oneplus 3 screen replaced from authorized service center, and it stopped functioning just after 1 month 10 days. Oneplus refuses to acknowledge that they put up a faulty screen. They just keep stating policies that we give only one month warranty and keep saying that you may have damaged it somehow. They have the worst customer service ever....
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K
ketantalele007
from Delhi, Delhi
Aug 30, 2017
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non delivery of the product

Website: oneplusstore.in

Hi team,

I had ordered back to school bundle product (Order id: ops[protected] from oneplus india online store, which was misplaced by blue dart while delivering and i was refused to be assisted further regarding same and was asked to contact oneplus for refund of my money.
I have provided copy of the email which i received from bluedart confirming same, that oneplus will be responsible for the refund. I am...
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Y
Yaser Khan
from Lucknow, Uttar Pradesh
Aug 26, 2017
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change of battery oneplus two

Address: Lucknow, Uttar Pradesh, 226001

Hi,
I have battery draining problem with my one plus 2, so went to service centre creativecomp infotech, tej kumar plaza, hazratganj, lucknow (Up). They are insisting on depositing rs 2000/- and the handset for 8-10 days. My question is why deposit the handset for such a long time (Waiting for the battery to come from some other city), why can't they take some amount as advance and inform the customer once the battery is available...
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