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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025

Complaints 1178

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38

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1140

Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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OnePlus India reviews & complaints page 51

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Purchased one plus 3 through amazon on 1/1/2017; invoice no.
In maa[protected]
Iinitially problem free
After 2 months started hanging - initially occasionally, now frequently - once/twice daily
Restarts after rebooting
Please suggest solution
Presently at patna, bihar, india. No nearby service station

Saroj verma
Email: [protected]@gmail.com...

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This is in reference to case id - 5kgcat6.
It seems like they have opened this insurance company to make easy money and fool people…my husband’s phone slipped from his hand and screen got damaged last week. As we had this accidental insurance which we purchased for one plus 5 phone, we raised ticket for the insurance claim. Insurance team took 4 days to call us and that too after multiple follow up with oneplus customer care. A...

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Oneplus i had some battery drainage issue in my one plus 3 phone (Which was in warranty). I went to thane service center they said water damage and estimated around 8.5k. The very next day i went to kurla center, they charged only 1k and updated the phone. It was software issue (Not water damage). Your million dollar company is doing major fraud!
Plus your engineers are very rude, firstly provide training lectures to them. Sick of...

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Address: 411040

Dear team,

This is more a request than a complaint.

I got my broken display changed from a local shop, who duped me for 8k with a fake display that gave problems within a week... After that i had to go to your service centre and spend another 8k (7.9k) to get it repaired.

While i understand i should have gone to your service centre directly, there are only 2 centres in whole of pune and not convenient...

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Address: Mumbai City, Maharashtra, 400009

I had ordered oneplus 5 on friday where i had selected one day delivery as i want it any how by saturday as i was leaving out on sunday for some work. Unfortunately i did not received the product infact i was been told its out for delivery till midnight of saturday and at around 11.30pm the status changed to delivery attempted i dont know to whom the attended?

Due to poor services provided by amazon i have to cancel my order...

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Address: 603103

Website: oneplusstore.in

I placed order ops[protected], and later i decided to cancel it as i will not be available to get it. But i'm not able to cancel the order. Even though i click cancel its not getting cancelled.

In their faq page https://oneplusstore.in/support/answer/how-do-i-cancel-my-order

Mentioned as "you may cancel your order under the"my orders"section of your oneplus account, as long as the cancel order button...

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Address: Ludhiana, Punjab, 141001

Sir
I received my shipment on 17 8-17. As i unboxed my packet, containing my one plus 5 phone. After first full charge it came down in 2 hours to zero. I called from new phone but it was unable to keep it near to ear as it was unbearable hot. I again charged it at 11 pm and i saw at 5 am it was switched off, full battery drained out without use. And here is not an end phone doesn't respond to my command. As i open mail and from mail...

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Address: 176001

Website: One plus india

The device is also facing battery since the last update and only lasts for 14-16 hrs even with data off and idle in pocket

The screen issue is that it has developed some sort of yellow tint in general for display. When i transfer pics from my phone to other they look very good and bright. But in my handset they appear yellowish and dull. I think the colour balance is improper maybe in the sgrb...

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: www.amazon.in/OnePlus-3-Graphite-64-GB

Hi team

I have purchased one plus 3 device around sep 14, 2016 through amazon site
Last week my screen was broken and i found out through internet about servify
When i submitted request to repair the device was taken
But the servify team says i need to pay 8550 for screen
The app shows me that device is under warrany
However servify team says you should have registered in app within one month...

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Address: Bangalore, Karnataka, 560036

Website: oneplus.in

Night mode in my one plus 2 device was not working properly. When i select night mode it will be in night mode for 20- 30 seconds more only. After that it came to same mode means normal. So there is no use of night mode in one plus 2 device. I am facing brightness problems during night times. Can you please solve this problem and soon release update for this....

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Address: Mumbai City, Maharashtra, 400070

My op5 (Oneplus 5), within its 1 year warranty period has stopped working. It reboots at least 200 times a day.

I have gone to the service center and they have provided the latest software and inspite of that i am facing these issues repeatedly.

I have spent my hard earned money of 33000 to these bunch of fools who dont even know how to make a mobile phone. I am not even able to use after paying such a high...

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Address: New Delhi, Delhi, 110005

Hi all,
This is to inform you all that this is company is making frauds in india by fooling there customers. I would like to share an incident with u all which happend on 11th august 2017. I took my phone to service center in delhi rohini sector for repair of my rear camera but instead of resolving my issue what they did was more damaged my phone and said false reported that my phone has liquid in it which is a complete lie. Both...

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Address: Ahmedabad, Gujarat

Website: Www.oneplusindia

Hi i purchased oneplus 3t 4 months back, and i came to know that the. Plot of the phone is fading form various areas making small white multiple dots at the back and the side of the phone. This is not acceptable at the usage of just 4 months.
Now that i am trying to chat and put my concern with customer support they are giving me silly reason of the color fade, i don't understand how the color can fade in such small time span. Now...

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Address: 600049

Website: oneplusstore.in

I have this wonderful phone oneplus 3 brought last year during the month of august 2016. After buying the phone i had the below problem and the same was sorted out by the customer care asking me to reset the factory setting and reinstall the new updated software. It was fine from then on and no issues...

"oneplus launcher isn't responding (Or) incallui isn't responding
Close app with an x mark
Wait with a...

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Hello consumer complaints team,

A very good morning to your team, i hope everything's going good.

I hold a oneplus 3 handset which i purchased from amazon on 9th august 2016 and currently it has been 11+ months since i am using the phone.

Imei number - [protected]

At first when the phone was delivered as expected it was and still is a killer phone in the market, i really loved...

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My op5 (Oneplus 5), within its 1 year warranty period has stopped working. It reboots at least 7-8 times a day. Customer service team has done all possible troubleshooting & now has given up.
I've asked for help on oneplus forum, they couldn't
https://forums.oneplus.net/threads/op5-self-reboots-on-calls-or-standby.594294/#...⇄
Posted on onplus facebook & twitter handles
https://www.facebook.com/oneplusin/posts/[protected]?notif_t=like¬if_id=[prot...⇄br...

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Address: Dehradun, Uttarakhand, 248001

I bought this phone through amazon on line services. The phone has two fault of which i have become aware of. One is what's app can be stalled and works for couple of minutes but after that it stops sending and receiving messages although the icon stays. I have installed and installed what's app messenger many times with the same result.
Second is when listening to songs recorded via wynk music when from my play lost i press play all...

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Website: oneplusstore.in

I had given my phone (Broken screen due to falling) for repair through servify and received my phone 8days later. Upon receiving the phone, i noticed a dent that was not there at the time of giving the phone. I tried to contact them, and they replied after numerous mails, saying that they will mail me the pictures taken of the phone before picking it up for repair. The pictures that they have sent me are unable to show me the dent i mentioned....

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Address: Bangalore Urban, Karnataka

This people will take your mobile, and never send you back. My case 35days gone without update, when you call or mail them they will reply service is been taken care off. Please give us sometime.
There is no such matrix which can help you with escalation. They have escalated 6times. Nothing happen, like dog keep barking never bit you :)

Be carefule and think twice anyone sending the device to servify....

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I have ordered one plus 5 tempered glass with worst qualitity. Lot of are bubbles even after trying with expert in applying the tempered glass. I have raised service request, but no proper response always ask for tat time of 48 hrs for each query. It looks ugly to carry phone with bubbles. I have never expected, such bad service from oneplus. I also see lot of negative reviews on this product in net and would not recommend for future.br...

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