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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025
Complaints 1178
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Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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OnePlus India reviews & complaints page 48

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J
Jagruti Ahuja
from Ahmedabad, Gujarat
Jun 7, 2018
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accidental damage protection for oneplus 6

Address: Ahmedabad, Gujarat, 380015

HI I am trying to avail accidental protection since 10 days.

downloaded the app Kotak 811... entered aadhar card # and pan card #.
verification done but CRN number not generated. it gave error message.

"It Looks like you have already tried opening account with us through this App, but couldnt proceed. No worries, you can visit our website www.kotak.com for applying. :

Visited Oneplus...
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D
dauth sharief
from Mumbai, Maharashtra
Jun 6, 2018
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oneplus a3003

Address: 571301

With above mentioned mobile purchased through amazon on 2017, after one year screen was not opening. Went for service to the authorized service center brigade road bangalore india, on 25/04/2018 and as per them the mobile mother board is not working. But my concern is that| i am used my mobile with more care even that all of sudden it is happen like this, please check the root cause and repair or replace. If my mobile details required please...
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B
Bhavana meda
from Hyderabad, Telangana
Jun 5, 2018
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bad performance

Address: Hyderabad, Andhra Pradesh, 500032

I'm using oneplus 5 from 8 months. Processing became very slow. Taking lot if time for every action. Touch pad is not working properly. I went to oneplus store and they upgraded it. Now it became too worse. It is working like 2gb ram mobile. I'm not sure what customer service people had done with this mobile but i don't want to tolerate this because i paid 33000 for this phone. I wanted to take action against this....
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M
Muralitharan Chithanathan
from Bengaluru, Karnataka
Jun 4, 2018
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promo code not working

When i purchased oneplus 5, they gave me the promo code which i can refer to my friends so that i can benefit from my future one plus purchase. I shared this to my friend who was buying oneplus 6 from amazon. But the promo code what they shared was not working; but he had to place the order without applying the promo code. Upon checked with amazon customer care, they said the promo code was in invalid format.

The format what...
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S
surendrashettyk
from Bengaluru, Karnataka
May 22, 2018
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call conference is not working

Address: 560056

I write with great disappoint about the call conferencing issue which is being faced by me since more than a month time. I have visited the service center almost 6 to 8 times and was given various solutions, like as to change sim, upgrade software and others. Despite doing all these and even a complete reset done with new software updation this problem persists.
My last visit to service center was on 18th of may, where the technicians...
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S
Subhashkale2412
May 20, 2018
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faulty oneplus 5t problem from last 3 months

Address: Pune, Maharashtra, 411018

I have purchased mobile 17th march 2018 after that from 3rd day i face many problems regarding this handset. Now i hate this company because they are the worst service providers.

Below are the ticket numbers i have raised :
2225508, 2256841, 2292136

During the first and second visit, a phone is continuously restarting when i went to service center they kept my phone for multiple days and at the end, they...
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N
Nayeemunnisa
from Hyderabad, Telangana
May 13, 2018
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phone screen cracked

Address: Hyderabad, Andhra Pradesh, 500029
Website: One plus complain website

I bought this one plus 5 upon it's launch. The company claim to have corning gorilla 5 glass. Wobderi g what does it mena scratch proof and not easily breakable. Am really upset to say that my phone fell from 3.5 feet hight on a carpet and cracked badly.. This is so annoying n dissatisfying. Why claim tht it's an excellent glass. It result to be so delicate. I am hghly annoyed and dissatisfied. To change the display it's costing me 7-10 thousand....
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V
vasvelia01
from Noida, Uttar Pradesh
Apr 17, 2018
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product not working proper

Its a new device only 2 days used. Sometimes i get noticed by someone who tried to call me but he couldn't contact me.
When i'm trying to call him back i get a message "cellular network not available". But the strange thing is, that i can use cellular data without any problems same time. I can only call if i restart my phone manually or if i on and off airplane mode. Otherwise i cannot tell if someone is currently trying to call me...
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2
2341991
from Bhopal, Madhya Pradesh
Apr 10, 2018
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camera failure in one plus 3

I complained about the camera failure issue in august 2017 and without inspecting my mobile they told me to replace the camera. I told them to inspect the device as there might be some other reason which might not need camera replacement. But they denied inspecting and told me to replace the camera. After contacting the customer service centre multiple times i finally got my camera replaced in feb 2018. Moreover the behaviour of the staff...
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N
Neetunayak
from Bengaluru, Karnataka
Apr 3, 2018
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issue found on 20th days purchased device

Address: Nashik, Maharashtra, 422009

I have purchased oneplus 5t from amazon website and after 20days used device the fingure print stopped working and submitted the device for repair in my near location service center, they committed there was issue in motherboard and they changed the motherboard and delivered the fone after month with unsolved issue but new motherboad as the iMEI number has been changed. Also back damage on the fone.

I am requesting them to...
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J
Jeevan69
from Noida, Uttar Pradesh
Apr 1, 2018
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unethical behaviour and irresponsible

The call centre representative cut the call while i am talking.
One more representative kept my call in hold and left.
Didn't provide the solution for my issue in the time requested by him and now he is saying he cant say wen the issue will be solved.
The worst behaviour of the representatives and they are acting as if they have working on the issue without working on it.
I need an immediate action to be taken...
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T
thayiba nazrin
from Aluva, Kerala
Mar 25, 2018
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worst brand they treat customers as slaves

Address: Bangalore, Karnataka
Website: oneplusstore

I contacted them for the return of my one plush headset i bought directly from their official website. They made me fool saying they will call me back to solve this. And i have been contacting them continously for a week. And they treated me like a slave. Worst experience ever had. Very bad brand and product and mostly their customer assistance.

I had contacted them right the next working day after i got the product. I am tired...
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A
Akash Borse
from Pune, Maharashtra
Mar 16, 2018
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issues in phone which is under warranty

Address: Ahmedabad, Gujarat, 380015

Dear sir
I am using one plus 3t i am facing lot of issues. I have made several complaint on their email, twitter, customer care, tele-executies, etc. I m now frustrated. My mental peace is lost. I want to sue one plus india as they have cheated me by providing worst quality of phone at higher cost. I want replacement or money back.
Problem faced are
1) video playing errors
2) phone hanging issue
3) phone...
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G
Gautam K Bajaj
from Mumbai, Maharashtra
Mar 15, 2018
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fraudulent issue

Address: Pune, Maharashtra, 412207

Purchased oneplus mobile from amazon and screen got damaged under warranty. So reached out to the customer care (Oneplus) and they stated company has stopped manufacturing screens. Although, there is not public notice or intimation. They accepted there fault and willing to give headphones. Although i want my entire amount 15k because mobile is of no use any more...
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R
rdsss17
from Noida, Uttar Pradesh
Mar 6, 2018
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phone in warranty. (oneplus 5t)

Address: New Delhi, Delhi

My phone (ONE PLUS 5T) just stopped working on 18 feb 2018 i thought its been hanged but i wondered it has 8 gb ram, it shouldnt hang like this . Altough his face unlock, unlock button, and volume keys were working fine. Later i discovered its touch is not working so i went to service centre in Nehru PLace, New Delhi . They told me to submitt it and wait for a call in 24hrs as engineers will check and then contact you. I didnt got any call...
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N
nk23
from Surat, Gujarat
Feb 14, 2018
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faulty device oneplus 5 and third class service

Address: Surat, Gujarat, 395007

I was bought this phone in sept 17, in dec 17 first problem of software was occured. Then it was got repaired, now on 25th jan motherboard failed. I lost my total data. I was visited to surat service centre, he asked to wait for 8 days as the part was not in stock. I complained to oneplus customer support and asked to them for replacement as the device got second time problem in the 4 months time frame. They denied and assured for the repair...
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M
Mansi A Shah
from Mumbai, Maharashtra
Feb 13, 2018
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defective product oneplus 3t

Address: Bangalore, Karnataka, 560001

I had bought my limited edition midnight black one plus 3t in the month of april 2017. The phone is under warranty as of today, 13th februar 2018
The phone display started leaking and my entire phone screen is gone blank. But there is no physical damage on the screen. When i took it to the service center last week without analyzing the phone properly 3 different executives gave me 3 different reasons.
1. Lcd display liquid leaking...
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S
su_saravana
from Irinjalakuda, Kerala
Feb 8, 2018
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mobile given for service on 18/12/2018 still mobile not received

Address: Chennai, Tamil Nadu, 600033
Website: amzon.in

My phone number is [protected] can anyone solved the problem let me know, the procedure to solve my issue.

Username: saravana kumar
Reference number: dc176sf
Mobile no. [protected]
Product model :
One plus 5t midnight black 8gb +128gb

My mobile not received even after one month, i call and email to customer care and service center. Egmore

Mark [protected]@oneplus.net no one...
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S
sai jaswanth
from Kottapalli, Telangana
Jan 21, 2018
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oneplus 3t/handset getting heat

I have bought the mobile 2months back actually the problem is there from beginning itself where the problem occurred was Handset getting heat very fast so that we can't touch it, and draining the battery very quickly, and while using some apps the apps getting stopped automatically, I was fasinated about this mobile and finally it made me totally dissatisfied....
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R
Rahulmr0123
Jan 17, 2018
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oneplus 5 mic issue

Address: 560025
Website: oneplus

On[protected], i bought a oneplus 5 mobile (A5000_in_64g_slate grey) from amazon.

Unfortunately from 2nd month till now your product has not performed well because (I am not able to call any person as there is disturbance while calling, in fact i clearly explained this to engineer several times about the problem). They ended up just flashing the mobile or factory resetting it stating that might be a software issue each time...
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