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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024
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So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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Orange Tours and Travels reviews & complaints page 20

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K
Kalyan Kumar Astakala
from Rayachoti, Andhra Pradesh
Feb 2, 2018
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forgot luggage in service no. ott-99 on 10 jan mrng at chennai.

Address: Hyderabad, Andhra Pradesh, 500076
Website: www.orangeltravels.in

Im from hyderabad, travelled from hyderabad to chennai on 9th evening on ott - 99, i forgot the luggage and left the bus, after ringing to the customer care they had informed me that package has been handed over at suchitra, i went there but there was no luggage of mine. After multiple attempts with driver, no one is taking responsibility to hand over my luggage to me....
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pranavi c
Feb 1, 2018
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bus routes

Please start your bus services between chennai and anantapur, andhra pradesh.

There are no other private travels which are operating their services in between this route. Its difficult to travel in apsrtc buses. Please consider my request and start your services and also there are many people from anantapur who are working in chennai. Please start sleeper buses. It is almost taking 11 or 12 hrs travelling. Definitely most of...
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K
krishanrama
Jan 29, 2018
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not picked up from pickup location

Regarding ticket ticket no: tm2t50122745, driver has not picked up the passsenger from pickup location (Khadki station), when i called him (Driver)
He asked me to catch the bus at jahangir hospital after when i had reached my pickup location (Khadki station), it causes me very inconvienent and i had to
Pay extra money for auto as well. One of your staff member talked very reduly with angryness in hindi from this number [protected]...
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K
Khaja Lashkari
from Vijayawada, Andhra Pradesh
Jan 11, 2018
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bus left without collecting ladies passenger after toilet break

We had a horrible experience traveling from vijayapura to bangalore by orange travels. Driver was kind enough to stop the bus for toilet break, but he just left us behind in the dark jungle in the middle of night and went ahead. Lucky we found a police who chased the bus and helped us to get into bus. Really horrible experience. Many thanks to police...
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S
shivanand8989
from Belgaum, Karnataka
Jan 4, 2018
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compensation not given

Address: 590005

Hi,
My self shivanand & co passenger disha boarded the orange bus on 31st dec 2017, sear no:11, 12, the bus met accident on 31st ngt and driver & support staff ran away from spot, no one from orange travel came to help, we took special cab which costed us extra rs6500, i want to know when i will able to get the refund, i am not getting any response from customer care,
If further i don’t get any response i will lodge a fir.br...
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R
rakesh gundeti
from Hyderabad, Telangana
Dec 26, 2017
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pathetic service about the staff or orange tours and travels

Hi
My self rakesh. Today i am traveling form nizamabad to mumbai. Where currently 8 seats are empty where i am requested to change my seat to ur company employee kishore he doest not even taking with us. Not even responding. He treated like we are beggers
Thanks u so much for ur wonder full experience and not even responsible for keeping on the board

Rgds
Rakesh...
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R
Rvb Babu
from Chennai, Tamil Nadu
Dec 23, 2017
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money refund

Address: Chennai, Tamil Nadu, 600092
Website: No proper contact details and no refund money which we are spending

These guys are all very talented to cheat people with our money i had booked a ticket to trivandrum from chennai and unfortunately i couldn't go so i called the number which it was registered in their website it was switched off one number and i dialed another number and it's says thank you for ur patience for waiting we will contact u soon and an half an hour i'm waiting no body is answering the call and after search of so many things i...
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S
Shaik Bilal Ahmed
from Vijayawada, Andhra Pradesh
Dec 11, 2017
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staff and service

Address: 52001

Dear team,
As i travelled for one of your bus ot11c on 10/12/17 at 11:50pm. As one your employee not providing service properly.
Ac not work properly. No ventilation. I suffered tremendous headache because of your not in quality service.
Even that disturbing with extra lagguage charges collected 1000rs from nri. With worst behaviour and they paid with uncomfort.
If it repeat again in terms of service, quality...
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S
Sam Surender
from Chennai, Tamil Nadu
Dec 5, 2017
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no punctuality

Worst bus service ever. I have booked a ticket for my mother. The boarding time mentioned was 11.30pm but until 1am the bus did not arrive. During night time think of the situation of a single lady. Acts like this is totally unacceptable and the response from the staff is pretty much irresponsible and very careless.
Details - coimbatore to chennai. Proper action should be taken....
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K
kiran ichalkaranji
from Pune, Maharashtra
Dec 5, 2017
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no office and no exact location in blore

Such a poor response from orange travels... No exact location in blore... Just saying anamd rao circle and congress bavan... Arrrre bloody f i called bus attender.. He was telling not exact location and i was asking where is office.. And with exact location or office how find out the bus stop.. Called several times to bus attender he was not giveing correct response or answer..
Dear readers dont take option or orange travels in blore...
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P
Pannagavalli
from Mumbai, Maharashtra
Dec 3, 2017
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lost my luggage

Website: www.orangetravels.in/m/index.html

I had given my luggage while aligting in to bus. Bus cleaner had given my luggage to someone else and he told it by mistake. After three he had given luggage to me after many calls and vists to the bus to the bus stop. And when he return valuables in luggage were missing.

Bus details:
Pnr no-5941512.
Bus journey was from vijayawada to mumbai on 29/11/2017.
Seat no-f3...
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A
Apojalsree
from Hosur, Tamil Nadu
Dec 1, 2017
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cancelled but payment not refund

Address: Hyderabad, Andhra Pradesh
Website: Mobikwik

On nov 19thin mobikwik booked a ticket to madurai from hyderabad travel date 27 nov, before a hour of journey i just received a message that bus travel cancelled due to break down for more details contact customer care, &i call to customer care they conformed the cancelled due to breakdown their is no alternate the payment will refund with in 5 days, i just traveled with alternative operater & registered a complaint to mobikwik they raised...
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A
ayubsheik1805
from Hyderabad, Telangana
Nov 28, 2017
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bag missing and poor response from orange tour and travels team

Address: Hyderabad, Andhra Pradesh, 500055
Website: www.orangetravels.in

I traveled with orange travel on 27 oct 2017 from hyderabad to vellore, my bag was taken by staff and was kept inside the boot. I was given a tag for the same, for ease in identification. I was surprised by the services initially, as it was my first travel with orange tour travels.

Once, i reached my destination (After 14hrs of journey) i came to know that my bag was missing. When i asked about my bag to staff, they denied...
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S
Sekhar06
from Guntur, Andhra Pradesh
Nov 17, 2017
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running hyderabad to pune buses illegally

I have travelled on orange travels buses from pune to hyderabad and return for about 3 times and have a strong suspension that these busses are being run without proper permits. They always take a longer inside routes and delay the bus by about 5-6 hrs for a journey of 8 hrs. They also transfer passengers at the telangana / karnataka state borders to different bus and change the route though there is no breakdown of the bus. Their services...
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C
chinni2487
from Mahbubabad, Telangana
Nov 10, 2017
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irresponsible bus driver

Address: Hyderabad, Andhra Pradesh, 500084

The bus ott41 from hyderabad to bangalore on 10/11/2017 did not stop at the mentioned location of cr foundation at kondapur. Instead the bus driver stops at harsha toyota kondapur which is 2 km away from the actual boarding point. When asked he states the office did not give him the boarding point of cr foundation. The office on the other mentions about the original boarding point. There are 4-5 people who are chasing the bus as the driver...
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Lucky Swathi
from Visakhapatnam, Andhra Pradesh
Nov 4, 2017
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irrespective and irresponsible driver

Address: Hyderabad, Andhra Pradesh, 500058
Website: No idea

I have booked ticket from hyderabad to rajahmundry. Boarding time 10.45 pm. We were stucked in traffic near to the bus point. We called the driver and we were near to the bus. I front o[censored]s he moved by 10.45 pm. Atleast every passenger should have atleast 5 mins grace time. This is ridiculous. We called the driver immediately.. Then he told us i am not going to stop, u can catch the bus in hayathnagar. Immediately we booked a cab to hayathnagar...
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S
Sunitha Semval
from Bengaluru, Karnataka
Oct 22, 2017
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the movie played was without any sound.. it was so frustrating

I wante to take my daughter in orange travels sleeper class so that she can enjoy the movie which is played on idvidual cabins...

First when she went and asked the person tv is not opeing

He said tv is not working in your cabin... When i asked other person in bus he came and oepend tv and it was without any sound... I went and said to him he did somwthing sound cam efor 2 mins again silent this happened for 3...
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V
Vignesh Bochu
from Visakhapatnam, Andhra Pradesh
Oct 21, 2017
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fresh up and bus changing at nizamabad

Address: Mumbai City, Maharashtra
Website: Orange tours and travels

Hi vignesh here mob [protected] have reserved the seat u17 and u18 bus no 4141 on 20.10.2017 at 5.30 pm
Why people u don't inform the customers that there will be bus changes at nizamabad and u charged from mumbai till jagityal for a/c sleeper, after nizamabad reached, u provide normal bus to customers for which there is no such information or communication given to passengers and ur driver and cleaners don't have courtesy to stop the...
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sumanmishra5
from Bengaluru, Karnataka
Oct 13, 2017
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boarding of a bus from pune to bangalore

Address: Pune, Maharashtra, 411017
Website: ORANGE TRAVELS

Incident date 04/10/2017
My name is suman mishra i booked a ticket on orange tour and travels from pune to bangalore,
Pnr no 5487005.
Bus no: ar026182.
Service no ott-1020, seat no l8, boarding piont was wakad pune
—
I was at boarding point at wakad near to ginger hotel at around 5:20 pm i did call the person of contact that i am in wakad and he said it is fine. But around 5:40 i recived a call...
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M
Mohit Kuchhal
from Coimbatore, Tamil Nadu
Oct 11, 2017
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bus not on time. operator not user friendly

This is regarding ticket 5415720. Pickup from wakad drop mumbai, expected pickup time 8:00 am

Waited for more than 1:30 hour at pickup point, called customer care server all time but on clear information was provided. On every call use to get same response to "bus will be there in another 10-15 minutes".
At end have to book another ticket on spot thrice the amount of the original bus ticket as i had a flight to catch.br...
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