Claimed

Orange Tours and Travels Complaints & Reviews

www.orangetravels.in

1

Updated: Sep 14, 2024

Complaints 504

Resolved

49

Unresolved

455

So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Orange Tours and Travels

Having problems with Orange Tours and Travels ?

File a complaint and get it resolved by Orange Tours and Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Travel & Vacations

Orange Tours and Travels

Recently resolved complaints

View all complaints

Baggage damaged in orange bus dicky

unreliable and irresponsible travel operators

about sitting on

unnecessary bus change coz of permit issued u have

the worst bus service

Most useful reviews

Lost my baggage

Cancellation of bus on the day of travel

Suffered 12 hrs on - Bangalore to Gudivada trip (12/Jul) with broken AC.

Featured stories

Lack of response, delay, and no return of money

Orange Tours and Travels reviews & complaints page 17

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hyderabad, Andhra Pradesh

I had a good opinion on orange travels i have travelled. Many times.in this orange travels but today. I lost the opinion on this. Where i havr booked the tickets on 3 days preiour they are saying now that the service was cancelled. Where i have waited for more than 1 hour i have called the customer care for more than 8 times they said that bus will come. Now at last they are saying that it won't come. It's 11:30 now where i couldn't find...

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh

Website: Orange travels service no: 76- from Banglore to hyd

I have travelled on service no:76 from banglore to hyd on 1st nov 2018. C2, c3 seat numbers.

I had a card board box which is 3kg box and having clothes in it and i was charged 200 extra for that. I am sure that will go into driver and cleaner pocket.

U money sucking #. Donât you ever understand how hard it is to earn money. And u rob money from people just like that saying some # reason.

I...

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh, 500061

Website: Orange Tour's & Travels Contact no:-040- 33 55 99 99 Web Site:-www.Orangetravels.in

Dear Team,
my travel on orange travles from Hyderabad to Vijayawada on OTT-151 on 19th october at 4:30PM after boarding the bus my whole body got started itching and when I have requested the driver and cunduter and they didn’t even responded since they are not responding I have called up the customer care and requested to provide me the water bottle and snack after that also I didn’t received the water later I made a call again...

Helpful

Found this helpful?

What nasty policy is this making us wait at villupuram inside a dirty bus full of mosquitoes#. You have to compensate for this.
You have charged for ac bus from cochin to pondicherry. How can you put us in a local non ac cab congested with passengers without seat and mosquitos. Expecting an early reply.

Charged rs.1837.50 for orange travels bus ac sleeper from cochin to pondicherry. At villupuram, 43 kms from pondicherry...

Helpful

Found this helpful?

Write a comment

Address: West Godavari, Andhra Pradesh, 534101

I am subrahmanyam
I had booked my tickets from hyderabad to tadepalligudem. Due to some reasons i cancelled my journey and i cancelled my tickets. I cancelled my tickets week before the journey after cancellation of tickets i got message that money will be refunded but till now not refunded. I waited almost one month but till now money was not refunded....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Andhra Pradesh, 500079

Website: Orangetravels.com

Hi,
This is saikiran i booked a ticket hyderabad to banglore on redbus app and the travels is orangle travels these people not even mentioned me that my ticket got cancelled it seems, when j called them they are saying that ur ticket got cancelled due to some bus technical issues bus got cancelled it seems so i waste my money my time on this travels even this is the second time i m facing this issue if the bus is having some technical...

+1 photos

Helpful

Found this helpful?

Write a comment

I have travelled on september 21st from hyderabad to vellore. The bus got break down and all the passengers travelled by otheer soirces, as they didn't even responded about other alternative although we waited for more than an hour. I got a call once from customer care service stating that they will refund some amount of money but still no updates from them after that. It's like looting passengers amd making them fell more uncomfortable....

Helpful

Found this helpful?

I had booked this bus for two people to travel from mumbai to pune. Firstly, it didn't arrive at the pick up location and we were asked to reach vile parle. Before we could reach, the bus left from there. We chased the bus all the way till kharghar. Every stop they said they waited for us, which is not possible because we were tracking the bus online. No refund was issued to us. Highly uncooperative staff....

Helpful

Found this helpful?

Write a comment

Service boy wake me up from while sleeping. I got last seat from the bus single bed, i vomited because of the hurdles and there is no pillow cover on my pillow. Before me someone has slept on my seat that time this service boy has not informed anything to them. When i noticed there is lots of seats are vacant i just took upper seat for my health issue but this mahesh has talking to me very rude. So he has to say sorry and this company has...

Helpful

Found this helpful?

Address: 560048

Worst ever bus service i've ever seen. Cockroaches all around inside the cabin and over pillows, slippery bedsheets, ac uncontrollable, no lights inside cabin, tv not working, curtains falling over passengers, charging points not working, torn bottle holder and what more..

Ideally the double sleeper is like a 6*4 bed, but orange bus sleepers have 2 separate mattresses where kids can't sleep properly and comfortably.
br...

Helpful

Found this helpful?

Write a comment

Address: Mysore, Karnataka

To,
The orange tours & travels
26, ist floor, sunder arcade
Oppo:- ksrtc bus stand, b. N. Road, mysuru (Karnataka) 570001

This is to inform you that i, the undersigned would like to lodge a complain against bus service no:- ott 93 bus no:- ar 02 6521 operated between hyderabad & mysuru.
I was a passenger from hyderabad to mysuru on 15.07.2018 and my seat no – l – 17 & the time of departure...

Helpful

Found this helpful?

Write a comment

I booked the ticket from chennai to tirupur

- orange travels - busno: py01cs3408, serviceno: serviceno: ott2023
Contact no: [protected]

While booking ticket i choose the dropping point as tirupur but they didn't enter into tirupur. They asked me to get down from the bus at some location after the avinashi bypass since i asked the co-supporter in the bus whether they stop at pushpa theater at tirupur. He...

Helpful

Found this helpful?

Write a comment

Travelling from vizag to hyderabad tonight. Bus starting from vijayanagaram. Driver unofficially made people sit in my reserved seats from vijayanagaram to vizag. When asked about it the attender was rude in his answers. When i boarded the bus the bed sheet was full of dirt. It had lemon on it.. Worst services i will never travel in this orange travels. I demand my money back. I regret this journey. Pnr no - ts[protected]qdq0...

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, Telangana, 500024

Website: www.orangetravels.in/contact

Hi sir/madam,

Starting kakinada - 7:45 pm 08/09/2018 - 09/09/2018 (Hyderabad) bus number # aro23641.

Bus was break down at 4 m at hyderabad highway, no arrangement till 7 am.

7 am another bus came to pick the people and dropped at outskirts of hyderabad then arrange pick up van.

Pick van driver was so rude and not giving any information.

We have booked our ticket...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 533005

Website: Consumer complaints.in

We frequently commuting to and fro bengaluru and kakinada. Earlier their services are good. That's the reason we're preferred to commute over orange travel buses. Now they are not maintaining timings as per schedule shown in the website. When tried to clarify with the staff, they are very arrogant and replying recklessly. Tvs are not functioning, so journey is getting bored day by day. No action is taken so far by the management even after...

Helpful

Found this helpful?

Address: Hyderabad, Andhra Pradesh, 500016

Website: www.orangetravels.in

09/09/2018 (Kakinada (07:45 pm - hyderabad)

Bus was break down at 4 am at hyderabad high way, no arrangement till 7 am.

After 7 am volvo took to hyderabad outskirts. Again another orange travels van
Took us into the city. We booked till sr nagar. The van driver refused to drop at sr nagar. Finally we have to got down at lakdi ka pool

Van drive was so rude not able to give any information....

Helpful

Found this helpful?

Write a comment

Address: 560037

Website: www.orangetravels.in

Ticket number with orange travels:[protected]

We had booked orange travels from thrissur to bangalore for 29th aug 2018 (Redbus tm9s27263811, orange travels trip code: ott 1044, bus number: py 01 cr 4267, pnr: 9632027, seat number l8, l9)

We regularly travel in orange travels and we used to have good experience.

To our shock, the orange bus that we boarded last night had unusual jerk and...

Helpful

Found this helpful?

Write a comment

Hi

Today i have travel booked from pune to mumbai and got message that bus is late for an hour or more.

I am trying since more than an half an hour and customer care are off.

I am trying for postpone my travel for same bus tomorrow as it would be very late for me to reach mumbai.

Please postpone and confirm why customer care not connected and off when dialling.

Surjit...

Helpful

Found this helpful?

Write a comment

Address: 560023

Dear sir/madam,

I am rajesh, i had travelled many a times with orange but was having very good experience with your service, but this time i am very much depressed of your staff behavior as he spoke very rude with me just to keep 3 bags in the bus luggage space.
Bus journey details from byndoor to bangalore on 26/08/2018 are pnr: 9585760, seat no: j2, reporting time: 08:15 pm, boarding: byndoor at 08:30 pm,
br...

+1 photos

Helpful

Found this helpful?

I am traveling from orange bus bangalore to chennai morning bus. First of all the bus started from bangalore late by 30 minutes. No snackbox or water bottle was provided. At halfway they made us change the buses. Such pathetic operation.. Staff was rude. I am having last seat and all other seats are full of blankets.. Sitting in the middle of a pile of blankets... I expected better from orange for my 700 rs....

Helpful

Found this helpful?

Write a comment