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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024
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Orange Tours and Travels reviews & complaints page 18

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S
Shraddha Surve
from Bengaluru, Karnataka
Aug 20, 2018
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rude behavior of bus driver with female passenger (bus num gj01ft6418)

Website: Orange Tours and Travels - Red Bus

I was late for 5 mins and i called driver and informed to wait but still they didnt waited and i missed the bus from marathalli. I had to go to anand rao circle to catch the bus again and here the bus departure time was 7.50 pm but it departed at 8.10
Is this the way of punctuality that u r following?
Its ok when bus gets late for hours and hours?...
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Amandeep Kaur Virdi
from Bhusawal, Maharashtra
Aug 13, 2018
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waiting for an hour for your bus

I had been asked to report at pick up location at 5.15 am and it is 6.15 am the bus is still not here 1 hour of waiting is not less. And on calling the customer care to complain about this, he replied "aap travel hi kyu karti ho". This is what a customer expects from a tours and travels service. I had to reach somewhere urgently and was not sure if i would get buses at this time of the day i decided to book your ticket. I will never repeat...
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S
Shyamkumar Shankar
from Chennai, Tamil Nadu
Aug 1, 2018
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treating the passengers in very bad manner not allowing people to go for toilet itself for more than 3 hours

Address: Chennai, Tamil Nadu, 600023

Treating the passengers in very bad manner not allowing people to go for toilet itself for more than 3 hours and still i am in the bus only now and i am making this compliant... Also i asked him whether did you stop any places for dinner like that... He replied that he will stop at some place for only 10 min you get your food as parcel like that at time of boarding itself (8.10pm)... And he stopped 2 places for boarding only he didn’t allowed...
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K
Kishore Babu Yadala
from Tirupati, Andhra Pradesh
Jul 31, 2018
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my traveling

I am regular customer to your travels. Yesterday i purchased ticket through online to travel from hyderabad to guntur. I am supposed to get in to bus at lb nagar. I. E, bp petrol pump. I reached there by 11:25 pm. But right time is 11.45. Driver never called me simply they say we left from that place. They say we tried two times but ur phone is not reacheble. Now what is my fate....
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N
neelima nadimpally
from Mandasa, Andhra Pradesh
Jul 21, 2018
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I am complaining about the fraud, and transferring funds by your employee.

Address: Hyderabad, Telangana

Dear Sir,
I wanted to book a ticket online to Cochin on 30.06.2018. I contacted your customer care number. One of your employee assured us of a fair service and took my bank account details. Within a few seconds there were suspicious transactions in the account. I was informed by the bank officials that the person debited an amount of Rs.17, 800/_ .Immediately they blocked my account.
Therefore, I request you to kindly look...
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D
Devaraj Hegde
from Hubli, Karnataka
Jul 18, 2018
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arrogant behavior of driver amar namdev masrankar, id no. 103290, batch no. 43397

Address: Dharwad, Karnataka, 580004

On 17.7.2018, I and my friend Aravind traveled in Orange tours and travels bus from Bangalore to Belagavi, wide PNR no TS[protected]QGUO/8991298/OTT-1045 (seat no. U8 AND U9).

My complaint concerning to seat/sleeper birth which was not satisfactory due to A/C duct being occupied in my seat space. It was a very congested experience as I couldn't place myself comfortably, due to the A/C duct.
Further, the sound coming...
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N
Nagarjuna Nidamanuri
from Hyderabad, Telangana
Jul 7, 2018
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negligence in pickup of customers in friday and saturdays

Address: Hyderabad, Andhra Pradesh, 500045

Hi,

Please understand customer problems as well. I have got call from your bus driver after crossed the my pick point. I have tried to call driver so many mobile is either busy or not reached.

Any way after our discussion your driver has to to in lakidikapol.but not stopped and mobile was not reached. At last I made call from orange travels executives in lakadikapool then he pickup the call .

You...
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S
shivarora1965
from Mumbai, Maharashtra
Jul 6, 2018
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problems faced during journey

I booked bus tickets on 21.6.2018
PNR no. TS[protected]ULGQ/8622771
I m requesting u to refund my money since I faced following problems
1. boarding point is changed to SION i/o DADAR and tell me to manage myself.
2.nobody was available at sion office to recieve and guide us.
We waited there for 2 Hrs. Under a simple shed no fan or other public utility like drinking water, toilets etc were available...
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V
vikram myakala
from Bengaluru, Karnataka
Jul 1, 2018
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service

Address: Hyderabad, Andhra Pradesh

Dear orange travel
This is vikram i traveled from bangalore to karimnagar on 30/06/2018 along with my wife, bus pnr:8758159
Regarding bus brack down in bangalore near devanhalli, we waited lang time to change a bus and after reaching hyderabad the bus again break down and we traveled to karimnagar on tsrtc, from hyderabad we suppose to reach by morning 9.00am but we reached to karimnagar by 4.00pm, we are literally struggled...
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K
Karthik Jegan
from Vijayawada, Andhra Pradesh
Jun 24, 2018
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luggage missing

This is karthikeyan. I have traveled chennai to hyderabad on 23/04/2018 by orange travel. Bus no. Ap 28 ta 8459.
Ott no.62 while traveling i have kept my bag under my seat. My seat number is f2.
Then next morning about to get down from the bus to reach my dropping point. By the time i came to know that my bag is missing.
Black colour lap top bag.
Front side mangal logo will be there.
It contains my laptop...
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B
Bhaskar Kattamuri
from Kakinada, Andhra Pradesh
Jun 17, 2018
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drivers.

I am in journey of hyd to visakhapatnam service no ott 101 bus no. Ar023479. Dt[protected].
It is a bad experience for me that both drivers stopped the bus at ankapalli claiming that their duty over. Around 25 min they stopped the bus. I request the organiser to fix the duties as per distance and not on hours. After quarelling onedriver started the bus. It is already around 11-30 as we have to catch another bus these people made me...
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J
Janakirampls
from Nellore, Andhra Pradesh
Jun 15, 2018
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no money refund, 2 hours late, no response

After booking orange travels at 12.35 am on 15th morning near vijayawada near ntr circle, i came to know that 2 hours late, boarding time actually at 3am, but bus coming at 5.30 only. U am from chennai, new to andra, language problem, and more over no place to sit in orange travels, no response from the person in travels, big ditch crossing in between road and travels, no money refund, my son 5 years old slept at road side bike, old father...
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S
Srujanaravind
from Hyderabad, Telangana
Jun 11, 2018
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horrible service

Travelled from Humnabad to Bangalore on 08.06.18 which is horrible experience. Bus broke down at highway they are unable to provide alternate arrangement. Great difficulty we reached nearby bus stop at midnight 12.30 am. No busses available. Travels promised to send a cab after calling customer care several times. But after 1 hr. they told it is not possible to send alternative and asked us to make our own arrangements. Funny part the driver...
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B
Bobby Angel Gummalla
from Vijayawada, Andhra Pradesh
Jun 10, 2018
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change of boarding point without earlier information

Address: Hyderabad, Andhra Pradesh
Website: Orange travels

Dear sir/madam,
We would like to bring to your notice that we have booked tickets from chandanagar, hyd to vijayawada with seat no's e3 & e4 of pnr 8436457 & 8425890 by orange travels service no ott 121 d. O. J 09/06/2018 but our boarding point was changed to miyapur metro pillar 5 without any earlier information.
Necessary justice desperately needed in this regard for not even providing pick up van to new boarding point.br...
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K
Karunya.maha143
from Bengaluru, Karnataka
May 29, 2018
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i have missed the bus due to careless answers given by bus members

Address: Krishna, Andhra Pradesh
Website: www.orangetravels.in

Hi,
Myself d royal karunya iam from bhimavaram. I have travel from vijayawada to bengaluru on may 28 2018 i have booked a ticket in orange tours and travels service number 3003. While booking the ticket they mentioned the time as 7pm later on the date of journey they changed the time by 6:45 pm and due heavy traffic in city because of political meeting i went there by 7:19 pm they left me i have been keep on calling the bus staff...
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L
Lvgk
from Mumbai, Maharashtra
May 28, 2018
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bus broke down as said by the driver

Address: Hyderabad, Andhra Pradesh, 500081
Website: www.orangetravels.in

Ott93 a mysuru bound sleeper coach from hyderabad, seems to have broken down in the middway, midnight, near udumulapadu.

The driver has refused to put the bus in use as he said that he heard some noise from the gearbox.

They did not arrange another bus for the passengers at least to sit in seats if not semi sleeper. They were not sorry of the situation, yet rough to answer seat requests.

I happened...
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M
Madhu Penimethsa
from Hyderabad, Telangana
May 21, 2018
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delay and disrespect by staff

Address: Hyderabad, Andhra Pradesh
Website: www.orangetravels.in

We have booked tickets from Vijayawada to Hyderabad - OTT 3001, Scheduled departure time @4.30pm and Bus reached @6.30pm.

I agree and understand that there will be delay due to lot of reasons and excuses but why there is no information to passengers about the delay ? How can your passengers stand on road for more 2 hours ? Is this something called customer service ? And when i call bus driver asking the details and how much...
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H
hemanth yerra
from Hyderabad, Telangana
May 21, 2018
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bus over speeding with very bad condition

Bus condition is very bad and driver driving at high speed
So we all suggested him to drive slow but the response from the driver is i need to go by 6:00 to hyderbad if you want complete to orange travels customer care.
We also asked him due check the condition of the bus before starting as there is lot of noise coming up from engine side and he said i have no idea this is the bus they gave me i am not responsible for the condition....
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P
Praful Katariya
from Delhi, Delhi
May 19, 2018
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missing of a luggage bag

Address: Bangalore, Karnataka, 560018

This complaint is regarding the lost/missing of a luggage bag from chamrajpet branch bangalore

The bag was booked on 9th of may 2018 with the l r no - bco/o/18/00069 from chamrajpet office to mumbai (Vashi)

The bag was dark red (Maroon) in color.. Booked by praful (Me) [protected]
To dinesh kotriya [protected]

I am following from the 3rd day of the booking but dint got any good response,...
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M
Musunuri Raja
from Hyderabad, Telangana
May 19, 2018
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worst behaviour of drivers and staff

Address: Hyderabad, Andhra Pradesh, 500072
Website: Www.orangetravels.in

I travelled from bangalore to hyderabad on 18th may 2018. Orange tours travels driver is very rash and scolding everybody on the bus. My self i argued with him why u r scolding every body. He said what are u thinking “ memu telangana local nuvvu andhra vadivi” he used very wrong words. I think these people don’t want travels in their buses with andhra people. They are speaking very worst language against andhra people. Raja bangalore...
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