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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024
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So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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Orange Tours and Travels reviews & complaints page 25

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H
h n srikanta
from Bengaluru, Karnataka
Jan 15, 2016
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Not able to answer in kannada

Address: Bangalore, Karnataka, 560070
Website: consumercomplaints.in

Today morning I reached Bangalore from Hyderabad. The attendant boy was not able to speak or understand Kannada. Due to his inability I was about to get down at Race Course Road instead of Corporation. When asked, the driver told that the boy doesn't know Kannada. Even the driver doesn't know Kannada. You may have at least one staff who can speak Kannada in such interstate buses which are operating in Karnataka. Otherwise, I may stop using...
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N
nanhi12345
from Hyderabad, Telangana
Dec 31, 2015
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Harassment and non-cooperation by bus conductor leading to missing of bus and wastage of fare amount

Address: Hyderabad, Andhra Pradesh
Website: www.orangetravels.in

I had booked a bus ticket from Bangalore to Hyderabad for 31/12/2015 from Orange tours and travels, Hydrabad. The boarding was from BTM layout at 09:10PM. I tried to locate the boarding point but could not find it. I called the bus conductor but his attitude was very non-cooperative and h would not tell exact position of the bus. Eventually, I missed the bus. Then I called him again and I was told to come at Hebbal. I contacted customer care...
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S
Srikanthhh
Dec 28, 2015
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Regarding tv chairs and lights

Address: Nizamabad, Andhra Pradesh, 503001
Website: redbus.in

Hi, I usually travel in NIZAMABAD - PUNE route monthly once. In bus they are playing same movies from nearly 8 months. Very TORTURING and not at all stopping TV and lights. Always we have to shout to Turf off the Lights. One more thing is, they are placing Chairs in between the seats, we are facing so much disturbance with those extra persons, its SUFFOCATING in bus. Please resolve this issue....
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S
Shibu Amith
from New Delhi, Delhi
Dec 18, 2015
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No refund on ticket cancellation

Address: Hyderabad, Andhra Pradesh, 500013
Website: www.orangetravels.in

We booked 3 tickets on 9/12/2015 online to Coimbatore dated 10/12/2015. But at the time of boarding it's known that our three tickets got cancelled. But they have given ticket in same bus by paying fresh. Then i received a coupon for 5078.40 in my mail, but not my amount.it's unfair to provide coupon without my knowledge and requirement. And that too with many terms and conditions....
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G
gjpradeep
from Hyderabad, Telangana
Dec 13, 2015
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Refunds on cancelled tickets

Address: Hyderabad, Andhra Pradesh
Website: www.orangetravels.in

Booked ticket on orangetravels website, had to cancel the ticket. Till date I did not get the refund, answers claimed by them is the Payment gateway changed. No response from any channels of their Customer care....
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G
gnani006
from Bengaluru, Karnataka
Oct 28, 2015
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Regarding bus stop

Address: Hyderabad, Andhra Pradesh
Website: Www.orange travels.in

There is no correct stop I was asked to move from one place to other place with my luggage it is very hectic with ladies and kids road crossing is dangerous this very annoying and dissertation please make sure that you have defined stop also the waiting hall is worst with mosquitos minimum facilities like bath room without water with out air conditioning...
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P
peerbaba19
from Nashik, Maharashtra
Sep 26, 2015
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Not dropping at destination

Address: Hyderabad, Andhra Pradesh

Booked the for Tpgudem but dropped at Tpgudem bypass road only. Find the ticket details as follows Hyderabad to Tp Gudem Orange Tours & Travels TS-ABB19902018AKT[protected]Sep-2015 09:15 PM G1 OTT - 15 Kderabad to Tp Gudem Orange Tours & Travels TS-ABB19902018AKT[protected]Sep-2015 09:15 PM G1 OTT - 15...
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V
vkkishorek
from Hyderabad, Telangana
Aug 1, 2015
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My amount is not refund still now

Address: Hyderabad, Andhra Pradesh

Deer redbus,

This tkt is cancelled by service provider because of not available of bus on 18/07/2015 HYD to RAVULAPALEM.
My Ticket no: TH8E46373657 still i can't get amount what i paied.

In that time both you and service provider sms me like full amount will be refunded .

Still iam waiting my amount.

Regards
kishore,
customer...
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K
Kumara Raja S
May 15, 2015
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Absolutely worst experience.

Address: Hyderabad, Andhra Pradesh

Absolutely worst experience. Yesterday, I have booked ticket for my father who is 62 years old in orange tours and travels. My bus was at 5.45pm. I did not get any call from Orange tours and travels till 5.50pm. I have tried to call them many times and I could not reach them. When the pick up executive called me at 5.50pm, I was about to leave from home (5 mins from my home to pickup point). I told him that, I will be there in 5...
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T
Travelguru
from Mumbai, Maharashtra
May 3, 2015
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Regarding AC during summer of 2015

Address: Hyderabad, Andhra Pradesh

I am writing this complaint direct from the bus today dated 03-May- 2015 Myself and my wife travelling from Hyderabad to Bangalore by AC multiaxel Vilvo superfast service bus which starts at 11.55 am from Hyderabad. Its very hot outside and I requested driver to increase the cooling inside, since it was burning and we were sweating like-anything, he denied to increase the cooling and responsed very rude. We paid 2900 rupees for 2 AC tickets...
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M
muraligm04
from Bangalore, Karnataka
Nov 3, 2014
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Please Do not travels on "Orange Tours and Travels" i loose my time and money

Address: Hyderabad, Andhra Pradesh

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual...
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M
muraligm04
from Bangalore, Karnataka
Sep 11, 2014
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i have not recieved my refund form orange travels

Address: Hyderabad, Andhra Pradesh

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding...
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M
muraligm04
from Bangalore, Karnataka
Sep 2, 2014
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Please Do not travels on "Orange Tours and Travels"

Address: Bangalore, Karnataka

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding...
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M
muraligm04
from Bangalore, Karnataka
Aug 26, 2014
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My complaint not get resolved, Orange travels showing irresponsible behavior against passengers.

Address: Hyderabad, Andhra Pradesh

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding...
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M
muraligm04
from Bangalore, Karnataka
Aug 11, 2014
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refund amount from Orange travels

Address: Bangalore, Karnataka

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding...
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M
maqbool75
Jun 30, 2014
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MOney not refunded

Address: Hyderabad, Andhra Pradesh

Hi, I booked a ticket on 26 may from chennai to hyderabad but after payment i got a blank page.Then i was asked to book it again by customer service representative and i booked again. Second time it was sucessful.But i did not get back money of first failed transaction.Please help on this. mail id:[protected]@gmail.com...
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H
hisuresh2u
from Hyderabad, Telangana
May 12, 2014
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deficiency in service

Address: Hyderabad, Andhra Pradesh

y Name is Suresh having cell no [protected].
I booked the 3 tickets on 9th May 2014 in Orange travels, (www.orangetravels.in registered

head office in Hyderabad) from Bangalore -Madiwala stop to Hyderabad.Seat No c1, c2, d1.
1) bus did not stop in madiwala & i get the bus in Silk board which is 1 km far from Madiwala.
auto driver took 250 rupees from Madiwala to Silkboard
2)seat no D1 - got...
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M
miku007
from Nagar, Rajasthan
Feb 25, 2014
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online ticket booking payment refund

Address: Hyderabad, Andhra Pradesh

Dear sir I was booking online ticket from orange tours and travel on 20.01.2014 from Chennai to Hyderabad. But during online ticket booking process hang and amount deducted from my bank account. Now orange is not refunding my money after too many follow up. Name: Manish Kothari Mob. [protected] Transaction detail: Payment Id 36113698 Payment Request Id 0 Payment Request Serial Number 1 Payee Id[protected] Consumer Code L2186_Thirumala...
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A
Arun Reng
from Mumbai, Maharashtra
Feb 17, 2014
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Refund pending amount Orange travels 1700

Address: Chennai, Tamil Nadu

I have travelled from HYD-CHENNAI on 3rd jan, 2014 in Orange sleeper coach. I have booked 1 tickets through orange website and the transaction (Rs.1700.00 INR) got struck at the payment portal page but got deducted from my bank account, I called upon orabge helpdesk immediately and they told me that the amount would be credited back to my account within 7 days and told me to make the transaction again after 15 mins (transaction lifetime)...
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Y
yvrksunil
from Chennai, Tamil Nadu
Nov 5, 2013
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Refund pending from Orange travels

Address: Hyderabad, Andhra Pradesh

I have travelled from HYD-CHennai on 10th October, 2013 in Orange sleeper coach. I have booked 2 tickets through orange website and the transaction (Rs.2700.00 INR) got struck at the payment portal page but got deducted from my bank account, I called upon orabge helpdesk immediately and they told me that the amount would be credited back to my account within 7 days and told me to make the transaction again after 25 mins (transaction lifetime)...
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