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Ortel Communications Complaints & Reviews

www.ortelcom.com
2.1
Updated: Jul 17, 2022
Complaints 461
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190
Unresolved
271
Good! Ortel Communications values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ortel Communications step up their efforts to fully resolve all complaints 👍
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Ortel Communications reviews & complaints page 6

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J
jugantar
from Bengaluru, Karnataka
Nov 27, 2018
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internet was not working from long and not ready cancel the connection

Address: 769014
Website: crm.ortel.net

This is regarding ortel broadband account # 01177954.

Using this connection around 3 years now and sick and tired of regular service down problem. Every month around 15days not able to use service.

Whenever visit ortel koelnagar office they don't show any seriousness and ask me/family to log compliant in ivr and then wait for resolution. Many a time when you go to them for issues staffs over their start abusing...
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H
hari santra
from Delhi, Delhi
Nov 23, 2018
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ortel broadband connection

Address: Jagatsinghpur, Odisha

I have ortel Broadband connection and my Membership No. 01550000 and it is not working since last two months. In the last two months I am calling local service personnel and he is not responding. However your company is sending bills regularly. Your connections remains hardly 2 or 3 days in the month.
You are requested to disconnect my connection permanently as I am unsatisfied with your service....
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B
Biranchi Narayan Mishra
from Bhubaneshwar, Odisha
Nov 21, 2018
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regarding my bill

Address: Dhenkanal, Odisha

My ortel id is 1055507/dhenkanal division. I want to state that inspite of regular submission of bill by cash, an amount of rs 717.78 is showing in your website for the month of november 2018.
I am writing this on behalf of my father who is a senior citizen and residing in dhenkanal. He is facing problems due to this. Hope you will rectify this mistake as soon as posssible....
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K
Kalyan Swain
from Burla, Odisha
Nov 20, 2018
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no service provided after several complaints

Address: Khordha, Odisha, 751030
Website: www.ortelcom.com

My name is kalyan ratna swain. I have an ortel broadband connection with customer id - 1446266. I have no internet access from past 1 week. I have lodged several service requests, but ortel is not responding. They are keep on saying we will inform technical team but nothing ok no is happening and this is not the 1st time this is happening frequently.

Please help me out to resolve this issue....
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N
Nigam Jena
from Burla, Odisha
Nov 20, 2018
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digital tv services problem

Address: Khordha, Odisha, 751010

Dear Sir,
I am a subscriber of ortel communication digital TV services since 2013. many a times i find no signal for 2 to 3days every month but i am paying full bill amount each month. they should charge it on pro rata basis for not being provided service for the said periods. neither they are providing service in time nor deducting the amount from monthly bill .

thanking you.

regards...
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B
brajendra.braja65@gmail.com
from Bhubaneshwar, Odisha
Nov 20, 2018
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re-connection of broadband service to the membership no.01230695

Address: Khordha, Odisha

To
The Chairman/Managing Director
ORTEL Communication, Bhubaneswar.

Sir
Since my several request & Telephonic discussion with your customer care service no action yet been taken for re-connection of the above service. Further, If no action taken immediately, I will compel to disconnect "TV & Broadband" connection due to lack of service facility.
Yours sincerly
Brajendra Kumar Behera, Membership...
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B
Biswa2018
from Ranchi, Jharkhand
Nov 17, 2018
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getting worse broadband service from last 4 months

Address: Khordha, Odisha, 751016

Dear sir/maam,

I'm facing serious internet issue from last four months with timely payment, because if i dealy then they will cut my net without notification. I got an internet fluctuation whole month in august then (In september nearly 20 days, in october nearly 16days, in this month november 7 days plus and today's date is[protected] whole day offline, other days with fluctuation issue.

I'm also using high-speed...
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L
lipsa sen
from Bengaluru, Karnataka
Nov 13, 2018
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worst service from ortel

Address: Khordha, Odisha, 751021
Website: www.ortelcom.com

I paid internet bill online and from last month my internet is not working and its almost 20 days.
I have given complaint lot of times in ortel office (B. D. A. Colony, chandrasekharpur,) and their customer support is not at all listing and they are behaving rude. Everyday they used to play like we will send our executive in 2 hrs. See this is happening from last 20 days.
Witout internet forcefully they are taking monthly payment,...
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A
Abhijit.Kuna
from Burla, Odisha
Nov 13, 2018
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ortel communications no internet access from last one week

Address: Khordha, Odisha, 751016

I have using your broadband service vide consumer no[protected]. I had no internet connection since last 12 days. I have complained several times to your customer care as i have no internet access from last last you 2 week, but still there is no response. Everytime i am getting a complaint no but i have got no solution. I have no dues also till now. This is not the way of service. Please solve the issue or disconnect my broadband connection...
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B
BHUVANESWARA RAO NALLA
from Patna, Bihar
Nov 3, 2018
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Resolved

my internet is not working for last 5 days

I am an ortel broadband customer. My internet has stopped working for the last 5 days. My customer id is 01368981 and located at berhampur. After titli cyclone, the internet stopped working for at least 15 days. After that i got internet for 2 days and again stopped for the last 5 days. Please resolve the issue as soon as possible. Nowadays, i am encountering frequent outage of internet services....
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K
kumar suratha
from Surat, Gujarat
Oct 26, 2018
Resolved
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Resolved

complained about tear down of wire

Address: Puri, Odisha, 752001
Website: www.ortelcom.com

My membership no. Is 00236228, from puri, odisha. I had complained 3 days before that our cable wire became disjointed through monkeys, & we can't watch tv. I complained it on ortel office, puri everyday & they tell me that we send our technician & solve it as soon as possible..

But till now there is no action. I also complained it to bbsr's ortel offfice, they also told the same thing,

Till now the problem...
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P
prb001
from Balasore, Odisha
Oct 24, 2018
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need to resolve the chronic issue of offline modem and no signal on tv

Address: 751030

There is no satisfactory response from local dhama vihar, bhubaneswar unit.
My membership no 00202210.
I am regularly lodging a complaint since 08/10/2018. The technical person has never responded. But after 7 - 8 hours it is set right. Once after 24 hours it was resolved and tat to after 4 hours again out of service.
The response of call centre is not up to mark.
Once i asked for emil id to escalate the issue,...
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D
Debadatta Upadhyay
from Angul, Odisha
Oct 24, 2018
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no signal in our television

Address: Khordha, Odisha, 751019

Regularly lodging complain since last 1 month going on vein. 43 times talked with customer care representatives but no result. Answer is we r communicating ur complain will be resolved within 6 hr to 24 hr.
Many times it is auto answered ur complain is rectified.
Playing with consumers. Daily 10x6 times avg wasted in lodging online complain.
Very poor service. We r suggested by our friends not to go for ortel still i...
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S
sanjaysurana15
from Durg, Chhattisgarh
Oct 23, 2018
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ortel wifi

Address: Raipur, Chhattisgarh

I have using your broadband service vide consumer no-1772083, In the Name of Sanjay Surana, Raipur, Chattisgirh. I had no internet connection since last month. I have complained several times to your customer care as i have no internet access from last Month, but still there is no response. Everytime i am getting a complaint no but i have got no solution. I had allredy paid All the Old Bills. This is not the way of service. Please solve the...
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M
Mahesh simhadri 332
from Manuguru, Telangana
Oct 20, 2018
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Resolved

ortel dth

Address: 515134

Hi,
We are getting no signal for the tv which will happen frequently once in a week. We really got tired by calling service people who will not resolve the problem soon. Please work on it asap. Most of the people are suffering from this connectivity issues. We are not sure why it is happening regularly not alone in my home which will be happening in all the houses in my street who are using ortel dth....
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G
Gunjun
from Bhubaneshwar, Odisha
Oct 20, 2018
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Resolved

extension of t v cable. my membership no - 289999.

Address: Khordha, Odisha

Sir
I am to inform you that the cable in side the home is not working due to some where disconnected. I contact with the customer care from 17.10.2018 six times, they suggested to make complaint at branch office for extension of cable, i went to branch office located at jagamara, bhubaneswar which is hardly 1.5 km form my residence and lodge complaint twice but till to day no body came to attend the complaint. Last five days there...
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S
Skn007
from Coimbatore, Tamil Nadu
Oct 17, 2018
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no broadband from 6 days

Address: Cuttack, Odisha, 753010
Website: www.ortelcom.com

There is no internet service from 12.10.18 to till now.Lodge complaints via customer care is game for them.Agent from customer care is telling that we have forwarded your complaint and it will be solved by today and our technician call you, but nothing..all goes in vain.After five days when I called them they told me just go to nearest office and tell them your problem.I also did it, but no result.Sir, I just want to know if this Ortel communication...
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J
Jeet Maharana
from Burla, Odisha
Oct 14, 2018
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no signal since 8 days

Address: Cuttack, Odisha, 753009

I have been contacted customer care for no signal problem number of time but they assured me that we reach you on evening but not else one come yet. 1706455 is my customer id. So if you really want to provide service and stay in market you should do same.. Otherwise i submit your connection on monday 15 oct 2018.
Many of dth providers available with best service.....
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P
Pushpendrasingh307@gmail.com
from Chennai, Tamil Nadu
Oct 12, 2018
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internet access not available for last 4 days

Address: Visakhapatnam, Andhra Pradesh, 530005

Very pathetic services provided by ortel communications in visakhapatnam.in last 15 days i got only 3-4 days internet services. First it was down for 8 days.. And now already 4 days completed, still no internet access. Call customer care twice each day but all in vain. No technician visited to resolve the issue.

I have contacted head office regarding the same issue by emails or calls but no one responded from that end. br...
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S
Sebati
from Digapahandi, Odisha
Oct 12, 2018
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about broadcasting of sony channels

Address: Khordha, Odisha, 751022

Ortel take amount for some sony channels but didn't broadcast it on its network.
On asking its customer care every time, they say that we will broadcast it on 5-7days and register a complain but did nothing.
I am fed up with their customer service, and it is already 5months but nothing has been solved now.
Please resolved the problem and take necessary action so that we would get better consumer service....
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