OYO Rooms Complaints &amp; Reviews

I have made an booking on 24th November 2022 under the ID - CNO58498 for 2 days and paid Rs. 1354/- After reaching the property i had to face multiple issue and the manager of the property checked in without me present at the property. After talking to customer care of Oyo Rooms, they have assured me the refund of Rs.1354/- amount. Till now i have only gotten partial refund for the booking not the full amount. Its been more than 14 working...

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Had booked a stay in tierra woods bangalore for 779 on reaching the hotel was denied check for the amount and was forced to pay 421 rs extra. On raising issue with oyo team i had raises a ticket for refund of the same 421 rs with bill. Been one month and still no refund the ticket is being closed un necessarily by stating not picking the call etc....

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I have booked room at Townhouse OAK Pavana Valley Resort on dates 25/12/2022 - 27/12/2022.

Booking was done through booking.com, but the payment was requested and payed through OYO payment link.

Amount Paid: 7240 INR

Cancellation Policy:
Cancellation cost
until 25 December 2022 18:00 [IST]: ₹ 0
from 25 December 2022 18:00 [IST]: ₹ 3, 232.41

I have raised...

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I have booked the room at Townhouse OAK Pavana Valley Resort for date 25/12/2022 to 27/12/2022.

Booking is made from the booking.com but the payment link is provided by the OYO and payed the amount 7240Rs for the room.

OYO Booking ID: LGJU5839
Booking.com Confirmation Code: [protected]

Tickets Raised So far for refund: [protected], [protected]

Contacting customer care, they...

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Address: OYO Hotels

Website: OYO. COM

I have booked the Hotel OYO JAYAM OOTY RESIDENCY and following are the details, and while I am reaching the Hotel on 29th, the Hotel called me and informed that, they received money from OYO and they are going to cancel my booking. Then I called OYO customer support mutiple time on the same day for refund and they finally agreed to refund my 50% booking charge of Rs.5841 on Dec 29th. Now its Jan 30 2023, till now i have not got my money refunded...

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I have already created a complaint regarding my refund for booking ID's
1) LDS25047
2) HCK67904

I contacted Oyo and they initiated the refund but now it's been a month and I didn't get my money back

One more thing every time whenever I called to customer service desk they will put me on hold for more than 30 min n wasted my time still my problem is not resolved why this behavioral for booking they...

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Booking id: KQZB4572

I have cancelled the OYO Room booking before 9am, which was 100% refundable window. I had already paid ₹2157 and 500 OYO Money during my booking.
When I cancelled, I got the 500 OYO Money immediately, but ₹2157 is not yet credited to my account. It is already a week, and I am doubting your Service @OYO Rooms. Moreover, now on OYO App it is showing that I have checked out instead of cancelled....

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I booked a hotel in Ahmedabad for 4 nights via OYO. And made partial payment online. But when I reached there, the hotel refused to give the room, sighting that they do not have a tie up with OYO.

The OYO customer service agreed that they do not have a tie up, and they said they are initiating a refund on 25th Dec 2022.

I have called the customer service many times after that. Every time their response is standard...

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Address: Hyderabad

Dear Team, In continuation to the above subject request for refund of cancellation of my booking by hotel management (did not allow check in).

The refund was acknowledged vide your email. However, refund not received yet. When I am trying to contact customer support my calls are kept on hold continuosly for long time and disconnected some point of time.

Oyo booking ID: VISL4698
Booking date :13.01.2023...

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Had booked a stay at tierra woods on January 3rd 2022 which i had booked 779rs once i reached the hotel i was denied check in for 779rs and was made to pay 421 rs extra. Oyo executives raised a ticket for refund of 421 rs and asked me to wait for 14 days. The ticket has been rejected and it has been 1 month already. Tried calling customer care but they keep hanging up or transferring the call. The booking ID is YTHG7307. Pls help me in resolving...

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I Made a transaction for booking a hotel via oyo apps on 12th jan 2023 with transaction of Rs 1878. but due to hotel denied i talked with oyo customer service with ticket id : [protected] with Shilpa Adhikari (Guest experience manager) and she initiated my refund on the same day and told me that it will complete within 7-14 days. but as of now that still showing the same in app and i have not received any amount till now.I called several times...

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Had booked a room in tierra woods manyata on jan 3rd which i had booked for 779 rupees once i reached the hotel i was denied check in for the same amount but was charged 1200 rupees. After contacting customer care a ticket was raised and i had uploaded the required bill but the ticket has been rejected since a month i have also tried calling customer care but the service is pathetic as they keep hanging up or transferring the call. The booking...

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Booking ID - C14D4349
Booking date - 24th Jan to 25th Jan

I have booked the hotel through oyo & have made the payment online. But the Invoice I am receiving in the oyo app is for Rs. 80, while my payment is of Rs. 905.

Neither oyo nor the hotel is supporting.

I need the invoice for the actual value, it is been a very bad experience from last 3 days...

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Address: Iyyappanthangal, Chennai, India

Hello CC,

We have booked an OYO Property between 23rd-26th Dec 2022, where the said amount was to be paid 1700 INR. We ended up paying 3000 INR at the reception, as we reached the place late night, and we had no other place or option left., After multiples calls and emails to OYO Customer Care, with transaction proof, refund was approved and we were assured that the refund of 1300 INR has been initiated through NEFT, and should...

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Address: NAshik

I have attached the payment advice for the earlier compalint...

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Address: Nashik

I have booked hotel rooms in GOA at Hotel Joaquim from 20th Jan to 23rd Jan. Have also paid booking amount. I have asked the the OYO Costumer Care to provide the contact number of the hotel staff but the OYO CC did not respond to my request.

We were going the accommodate rooms at 3 to 4 p.m. on 20th Jan. I got call from No. [protected] informing that he the manager of the Hotel Joaquim and needs to confirm the booking stay...

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It's been over a month since I cancelled my booking and requested for a refund. I have been calling customer care every now any then. I had my booking for 30th dec 2022 to 1st Jan 2023. I had received partial refund even after calling so many times. Booking ID- GGFI0557.

The reason for cancellation was that i was transferred to some other hotel without being asked to me.

Kindly look into this and resolve the...

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Address: patiala

Website: guestsupport.na@oyorooms.com

My name is davi dayal
booking id u7yb3103
booking via [protected]
mode of payment google pay no [protected], i had booked oyo hotel room online while speaking with the customer care executive, but when we checked the room, it was not fit for us, so we canceled the booking, and we did not chicken in the hotel, i have called oyo customer care 100 times but no solutions got it, please get my money refund on my google pay no...

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I had booked a hotel from oyo web but by mistake it was booked very far from my current location so i dialed oyo CUSTOMER CARE and asked the solution for the same they said they cant modify my booking they can cancel the booking and initiate refund and book another hotel near me so i agreed with this option but now after two days they are denying for refund and said that we cant initiate refund. i dont have money to gift oyo, oyo only gave...

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