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Philips India Complaints & Reviews

www.philips.co.in

1.3

Updated: Nov 19, 2024

Complaints 1704

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423

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1281

So far, so good. Philips India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Philips India will keep up the work and continue to help more customers with their concerns even better 🤝

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Philips steam iron working issue

Provided used unhygienic shaver attachment (with hair in it) for my Trimmer. (Service request number: 60-0032253280)

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I'm complaining about my philips led tv

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Poor, manipulative and careless service at Philips India service centre named The Cell Point

Pathetic service centre, looting money in name of service, no refund given, faulty products given

Philips earphone I got was the damage done

Philips India reviews & complaints page 20

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Address: 560078

Dear concerned,
As philips india has not responded this is a repeat complaint for philips india to check and respond on the type of failure. This will lead to rectifying the design, material failure in future tv's. This is to stop customers to be badly cheated due to design and material failures.
So philips india respond.
G r ravi

Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance...

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Address: Hyderabad, Andhra Pradesh, 500072

Website: info.factorysales@gmail.com

I ordered sony power bank along with bluetooth and i have got philips and samsung bluetooth it is dublicate product not a original product really it is wrost store ever i seen in my life and they said to contact us via email and contact number also [protected] and info. [protected]@gmail.com and i send many mails to them no response and phone number not working... Will u please help me i requesting you thank you sir/madam...

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Address: New Delhi, Delhi, 110058

Sir
I have purchased on line philips steam iron in june 2018. Now after the lapse of 7 month it stops working. It is not clear to me how the word fame company philips has made such type of inferior product. Kindly resolve my complaint on priority basis.

Abhishek gupta
C4h flat no-72
Janak puri
New delhi-58
[protected]
[protected]
[protected]@yahoo.co.in...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Please don't close my complaint without providing resolution because i am not getting any response.

There are no steps taken by the company. I am calling customer care again and again but their support team is not responding. I have already provided service request number provided by customer care but action from them.

I have multiple emails but no response.

Below i am pasting the emails.
br...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

From: gaurav, anurag
Sent: 18 january 2019 13:27
To: 'corpcomm. [protected]@philips.com' ; 'philips. [protected]@pemail.in' ; 'philips. [protected]@pemail.in'
Subject: tv installation pending from 2 months - escalation - 4. Response required.

Hi philips india,

Gha[protected] – closed by your engineer. I told engineer that tv installation needs to be done but i also need bolt on which tv is installed. But your...

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Ref no: del[protected]

This is to notify again and again that i had complained for philips led tv. But not getting any response since i had complained from august till now a date. Dont bother about the customer complaints and solve or reply. I had very bad experience with philips. I will not suggest anyone to buy. I had called mr rajesh (Asi) [protected]. He told me call on the numbers and even they did not reply on emails......

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Address: Thane, Maharashtra, 401305

Website: PHILIPS LED TV

Hi,
This is to inform you that i am very much surprised with the after sales service of you estimated brand.
While buying the led tv.. I got 5 years warranty (Offer was going on)
Now i am facing issue in my display.. I called customer care regarding my problem..
My issues are as below..

1. Your executive came and switched on the led.. And directly said display is not working
2. He told me...

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Hi philips team,

This is rajesh kumar r from bangalore, one of your customer of philips 43 4ksmart led43p. (43put7791). Bought this for 40, 000 inr with my hard earned money.

1) bought tv on 04-apr-2017;it stopped working on 05-july -2018. Exactly 1 year of lifetime only.

2) it was taken from my home for service on 07-july-2018 by a philips service center executive. Till now there is no update...

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Address: Pune, Maharashtra, 411014

Hi team,
I have submitted my complaint on 4th Dec 2018 . Agent came to my house and said that backlight issue and we need to replace it. So we raised request for backlight, I paid the service change that time only also contacted service team for same.

Till today I have not received any part arrival message and I have been trying to contact local dealer and he always says more days required and not telling me the fixed...

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Address: Chennai, Tamil Nadu, 600077

Website: www.philips.co.in

Dear concerned,

This is regarding the complaint of philips tv which is not rectified since last 6 months. We have been contacting the philips chennai & gurgoan offices and the service center in chennai (Shine enterprises) and the philips south service center tek care (Ekatuthangal). All these efforts are still not useful.

We gave the tv for back light problem and the service centre checked and waited for 2...

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Address: Chennai, Tamil Nadu

Problem: unable to see the video, only audio was working.
Back light problem.
Tv was submitted to the shine enterprise for fixing the issue on 24th dec 2018, they said this is because of led problem and will get the part from philips and will replace it. The tv is under warranty.
But still the tv is not repaired. They say philips is taking time to send the part and says it will take time till 20th jan.
Request...

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Address: Hyderabad, Telangana, 500008

We have purchased phillips 48 inches led tv, with 5 years of warranty. Now within 4 years it's led screen is not working properly. Given complaint and they have taken our tv for repair, first they told 10 days to work now they are telling still more 15 days to complete the work. It's become very difficult to proper response from phillips customer support team...

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Address: Thiruvananthapuram, Kerala, 695001

On 19th December 2018 my TV not working and then cal trivandrum authorised philips service centre VIJAY ELECTRONICS. On22nd December 2018 repair my 50inc philips LED TV proof shown in attach file then next day 23rd morning my TV screen partially dark then service centre recollect and after few days we will cal head in charge says that TV is ok then today deliver conform but they don't deliver for those days till now. Today 07/01/19 i cal...

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Address: 421506

I'm launching complaint of my philips lcd tv display not shown on 29.12.2018 on customer care number and they and asked me your lcd tv in warranty or not i say yes and then the person told me that i will give your nearest service center number and disconnected and still not got any response or any contact no of service center after calling again and again on same number they not receiving my call and will today 03.01.2019 not given any service...

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Address: Agra, Uttar Pradesh

I am a soldier and in-charge of csd canteen. Webare selling your product energy saver led lamp7watt. The product is bye one get two free. There are three complaints got by the customer about the damage product. And the three pieces are kept with me and there is no way to replace it. So please take an early action on this matter. My address is
Sumithran o v
509army base workshop
Agra cantt.
C/o 56 apo
282001...

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Address: Mumbai City, Maharashtra, 400065

Website: philips india

I received reply from your company by way of email on 27th November 2018 at 14.20 hours, calling upon me to produce my bank details and a crossed blank cheque with a view of deposit the refund amount directly in my bank account. I have submitted all these required documents on 04th December 2018 and sent you mail informing you about my submission of documents. (Refer to the print out of emails)
Thereafter I am in receipt of your email...

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Address: 560078

Website: my mail ID : jovisutin@gmail.com

Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance digital bangalore (Delivery note attached) hoping the tv to service me make me happy for a minimum 15 years time. Unfortunately on the 27. Dec 2018, there was a loud sound and my favorite 42" led phillips tv was on the floor separated from its stand. It is not known how the stand material of the tv can fail so badly and get ripped out of the base. (Photos of tv bottom and...

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It was purchased on 29.06.2017 from m/s naveen electrotech pvt. Ltd. Vide their bill no. 14176 s. No.[protected], model : 49pfl4351. It is not working since 21.12.2018 and complaint was lodged on 22.12.18 vide complaint no. Del[protected]. We are told that mother board is not functioning. Sometimes they say that it may take 1-2 days, it may take one week to 2 weeks. They are regularly frustrating. We have only one tv/led to view. Besides,...

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Address: Thane, Maharashtra, 401305

Website: WWW.PHILIPS.COM

I purchase the model no. 32pfl3230/v7a2 philips led /lcd on 3/01/2017 from shubahnsh electric at virar east, palghar, mahrashtra, on 18/12/2018 suddenly the television was stopped, its incompletely dead., i contact to my nearest dealer and communicated, he told me ur complaint is registered and service man visit ur place and check and given assurance the parts will be replaced in one month. Service charged taken rs. 590/-
Till dated...

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Address: Mumbai City, Maharashtra

I purchased a new led tv (Model 32pfl3738) on 14-nov-2015 from philips. The tv stopped functioning properly giving double images on 01-sept-2018.. A complaint was registered with philips service on 05/sep/2018. The service engineer from philips service centre came on 07/sep/2018 to attend. He said that the panel has failed and it has to be replaced. He said that he will bring a new panel and install it. I was informed that the panel is out...

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