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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Feb 20, 2025

Complaints 2693

Resolved

774

Unresolved

1919

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 9

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Address: Akola Maharashtra- 444001

I made an online pizza order amount got debited but order was not confirmed dated 1 jan 23.
As order was not confirmed so i have to make another payment which was successful with order id
10196964
My issue is plz refund earlier unsuccessful payment. I have called customer care but cc making me fool by saying amount will get refunded automatically. How amount will refund automatically when the payment is successful and...

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Address: BARRACKPORE

Yesterday I was visited Pizza Hut Barrackpore & It was a worst service ever by the outlet staffs. Pizza hut have 2 menu cards. 1 is for higher pricing pizzas & another is normal pricing. Only 1 menu card is kept on the billing counter and another one is kept under the billing counter.

Whenever I walked away from the outlet they called me and said, this is the menu card for low pricing. That menu card is kept under the counter....

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I ordered a pizza on 31 but i didn't get the pizza and until now the amount is not refunded and they are ignoring me ....

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Address: Nirman heights,Borivali link road, vazira naka, opp don bosco school

Order no. which was ordered on 31/12/22 and didn't receive the order for which the payment was already done online yet the app showed your order has arrived. I went to the outlet and was advised they had ran out for stock for onions and mushrooms. Called the customer service regarding the complaint and was promised a call back but didn't receive any instead was kept on hold for almost 2 hours....

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Address: Dehradun clock tower

My money is deducted while my order not placed. Please refund my money....

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Address: Chennai

Hello Team,

I have SBI credit card and have reward points, with that I have redeemed the pizza Hut e-voucher with, when I last time communicated with the pizza Hut, they informed that did not accept the e-voucher throughout India...

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Address: District kangra , Dharamshala maximus mall , pizza hut

It's an complaint regarding the refund for the double payment due to the pizza huts double payment due to servers issues on their UPI I'd ...they said that it will be refunded back in 30 minutes but still havent came as its been a day now...the first payment was successful from my Paytm but the machine of swipe didn't receive the payment so they told me to do again with different UPI I'd for the reason of last payment will be refunded back...

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Dear Pizza Hut, i did not receive any resolution/not received call / not received communication from your side.. in the previous complaint you asked me to share detail on the FB link, I shared all detail there and also did a follow-up but I think I got some response like "will provide update very soon etc." More than one month passed..seems I m getting a response from BOT from FB link. Although I shared all details with time and caption subject...

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Address: PH Pandav Nagar Mayur Vihar No P37/38, Phase 1, Pandav Nagar Mayur Vihar New Delhi - 110091 18002022022

Order #14689154.
A person named Sachin called from no. [protected] and refused to deliver at the following address - Flat 102, Tower 24, DDA flats, CWG village, Behind Akshardham temple, Delhi. He said that he would cancel the order. He said that I have to place order through Swiggy or Zomato. But he did not cancel the order till 6:57 which was the scheduled delivery time. Because of this I was not able to place another order. I also...

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Address: Dhakoli Zirakpur.

I have purchased 4 pizzas vide Inv, No. P[protected] from Dhakoli outlet, in Zirakpur Punjab on 25.12.2022 at 19.11 Hrs. I keep getting vouchers from SBI card for purchase from your outlets, but every time your product quality is getting poorer. The order was for Pizzas, but what is served was thick pizza bread base with minimal cheese topping. The hygiene was so poor that there was a hair in one of the Pizza. The number mentioned on bill...

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Hi, I made an order of Rs 492.46 at the Pizza hut outlet in kengeri satellite town, bengaluru, 560060 on 27/11/2022. The amount was deducted from my account but the order was not placed. I tried again but it failed. So in the total amount of Rs 984.92 was deducted. I got credited with Rs 492.46 of first payment instantly but the rest money has not been credited till now.
Please refund the money as soon as possible....

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Hi, I made an order of Rs 250.95 at the Pizza hut outlet in Pavilion Mall Ludhiana on 15/07/2022. The amount was deducted from my account but the order was not placed due to "Response time issues". I tried again but it failed. So in the total amount of Rs 250.95 + Rs 250.95 was deducted with PTRN nos: 66279189 and 66278828. I was in touch with a person at the outlet who assured me that money would be back in my account within 14-21 working...

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Hi, I made an order of Rs 250.95 at the Pizza hut outlet in Pavilion Mall Ludhiana on 15/07/2022. The amount was deducted from my account but the order was not placed due to "Response time issues". I tried again but it failed. So in the total amount of Rs 250.95 + Rs 250.95 was deducted with PTRN nos: 66279189 and 66278828. I was in touch with a person at the outlet who assured me that money would be back in my account within 14-21 working...

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I place an order and money deducted to sapphire foods through gpay but I didn’t get the order .ref number[protected]...

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Address: Visakhapatnam, Gajuwaka CMR central

Yesterday I went to Pizza Hut and ordered a Pizza and obviously a water bottle but by seeing the price of the water bottle I was baffled! It was literally 50rs for a 1 liter bottle and the bottle company is AQUAVESS which is usually not available in the market. I really want a quick response from Pizza Hut !! Why you are charging 50 rs for a 1 liter water bottle ??...

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Address: pondicherry

I tried to redeem sbicard gift vouchers from pizza hut. I went to pizza hut delivery outlet in Pondicherry (Providence Mall) more than 3 times and every time they gave me same excuse that there is some problem with tie up with sbi & Pizza Hut. And they refuse to redeem the Vouchers.
Please resolve my compliant ASAP....

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I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty....

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Order # 11968828 and complaint number T[protected]
Does anyone please confirm how much time Pizza hut takes to provide the resolution? Shared all the required info and it's been close to 3 weeks but no concrete response. If the resolution team not taking care then to whom we can raise our concerns...

I have been asked to share detailed concerns on FB messenger like, is there any other social media link where I can raise...

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Address: BPTP TOWER centra one 12th floor navisite

I have downloaded pizza hut app made my payment but order was not registered.it shows i have order nothing...

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I ordered a pizza from the pizzahut app. I checkout from my cart and paid through PhonePe UPI . The payment was successful but when I returned to the app, it showed there were no orders. I didn't got any pizza and neither my is refunded. Please help.

My email
[protected]@gmail.com
phone no.
[protected]...

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