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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Feb 20, 2025

Complaints 2693

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1919

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 7

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Address: Nucleus Mall, Circular road, Lalpur, Ranchi, Jharkhand - 834001

On 9th March, 2023, I ordered a personal pan size pizza from Pizza Hut India located at Nucleus Mall, Lalpur, Ranchi, Jharkhand.
For my order, I payed the money online through QR Scanning and the money got deducted from my bank account (Axis Bank). However, the company did not recieved the money. The employer present there ensured me that the money will be refunded to my account after few hours. Believing the employer, I did cash payment...

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I. Have place a order but order not place money was debit as i can check order not place refund also not credited i want my refund of rs 770 in immediately basis immediately refund my. Money...

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Order food via swiggy on Pizza Hut today, the delivery person was not allowed to enter the hut and Securiy person blocked him and he was standing outside Pizza Hut for 3 hrs and they cancelled the order after 4 hrs, very rude behaviour from pizzas hut, request to raise this inequality treatment and they need to be sued in court of law...

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Address: Pizza Hut, 36, Jankipuram, Engineering College Rd, Sector A, Aliganj, Lucknow, Uttar Pradesh 226021

I have ordered from pizzahut app on 23 Feb, 2023. But, unfortunately, my order was not confirmed and my money was deducted from my Google pay account. I tried complaining to pizzahut customer care. They told me that they will refund my money in 2 days.
It has been 10 days since then, and no reply from their mail id too....

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Address: 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India

I am writing to express my disappointment with the pizza I received from Pizza Hut. I ordered 3 Pizzas in total (1 Classic Corn and 2 Italian Onion Tomato) all in regular size for delivery on 28th February at 1:39 a.m. from Swiggy app order no. #[protected] from the Powai outlet of Pizza Hut. I am extremely dissatisfied with the quality of the pizza. The pizza appeared to be stale and lacked any freshness at all of which was confirmed by...

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Address: Mumbai City, Maharashtra

My order id 17187552 dated 26feb2023 .
I recieved my order late and that too incomplete order . I had complaint last night itself and again next day twice I need to raise complaint and after 15 hours the store manager is calling me up and saying me that should I send ur missing item . I don’t want any thing from Pizza Hut and I would need a refund of my particular item which was not delivered ....

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Address: Evershine Nagar Malad west

Had ordered 2 pizzas and Mexican Garlic Bread online last night. Of which 1 pizza and Garlic bread was burnt and delivered. On complaining online Swiggy couldn’t do anything since it’s the quality issue of the restaurant. So mailed the restaurant complaining about the same to which they didn’t even bother to reply back. I am hereby complaining on this forum so that people like me are not taken for granted when it comes to food quality...

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Address: Evershine Nagar Malad West

I ordered 2 pizza and Mexican Garlic bread last night through Swiggy and I was delivered burnt food. One pizza and whole of Garlic bread was completely burnt. The food was tasteless and pathetic. I raised a complain to Swiggy and Pizza Hut both last night to which Swiggy replied stating that the quality is under the Restaurant’s authority and the restaurant has failed to acknowledge their mistake. I am
Hereby bring up the issue here...

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I had ordered 2 pizzas and Mexican garlic bread. Of which one pizza and the whole Mexican garlic bread was burnt. The food was tasteless and pathetic to eat. I complained online on Swiggy as well to which I Rcvd a coupon worth Rs 60. And moreover the Pizza Hut team failed to reply back to my complain. Hence I am posting it here on consumer forum so that they value their customers and not take them for granted all the time....

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Address: Pizza Hut, Jayanagar, Bangalore

On 5th February, there was an order that was NOT placed successfully on Pizza Hut, but the amount was deducted from my Bank account through UPI. Please look into this issue at the earliest and take it as Priority and do the needful....

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Address: No 3 & 4, Gr Flr, SVS Singana Plaza Car Shed, Junction, PM Palem Main Rd, Visakhapatnam, Andhra Pradesh 530041

I have placed an order in pizza hut and paid through ICICI credit card, the money was deducted but order was not placed....

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Address: Porvorim, goa

Hello sir,
I order form pizza hut hub in Goa porvorim. They delivered only half of the order placed by me. They didn't order a Sunday cup and Pepsi. After contacting them they are telling me to reorder some other item so that they'll delivery my previous order. So now I have to again spend my money just to recieve my previous order. What kind of solution is this. Is this how you function?

Chk no:97350
Urmilabr...

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Dear Pizza Hut Customer Service Team,

I am writing to express my disappointment and frustration with Pizza Hut's pizza app, which has not been functioning properly for the past few days. As a regular customer of Pizza Hut, I have come to rely on the convenience of ordering pizza through your app.

However, despite repeated attempts, I have been unable to place an order through the app, and have received error...

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Address: Wave cinemas gomti nagar Lucknow

They put mayo instead of cheese. Third time this has happened....

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Hello,
I book a order from you application but the order dis bit done but the amount debited yo my account.
So I asked your pizza hut manager(ranipu mode, haridwar, uttrakhand)so he asked to do order again and the previous amount is credited with in 3-4 working days. I order it on sunday i.e, 5th feb 2023 but the amont did not refund.
My registed mobile no is -[protected]
So please kindly solve this isse as soon...

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Address: Near power house,manesar,haryana

Today there was a scheme on pizza hut regarding a free Margherita pizza on orders above 198.My order was above this value and was eligible for the offer.Yet they didn't give it.
I would like to request you to address this situation.
Thank you
Order Number:-P[protected]
365
POS no.=TP47850
Id=[protected]...

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- date of incident :[protected], around 6.14 pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (Paytm), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty....

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Address: Civil lines prayagraj

We ordered pizzas and cheese dip.
Cheese dip was not delivered. The delivery boy said he will deliver it next time called up customer care and they said pizza hut civil lines, prayagraj will call back but no-one even bothered to call. Very upset with the service as pizza hut is an international brand. One of my fav brands but I guess it is deteorating. I think franchises are giving a bad name to the brand. Hope this will not be overlooked....

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I placed an order on 27 Jan 2023, at 1:56 PM, through the Pizza hut app... During the payment through upi, the amount was deducted, but, when I got back to the pizza hut app, the order was not placed...

I contacted the customer care but, they said the amount will get refunded in nearly 72 working hours... but it has been a lot more time than that......

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Address: Koramangala 6th block

We placed an order through the Pizza Hut Delivery App on Saturday 28th January 2023 for which the amount was transferred but the order wasn't placed. So we called the store and placed the same order again and paid for it once more when the order was delivered. We paid through UPI. It was assured by the store that we would receive the refund for the initially paid amount within 2-4 working days but so far, we haven't received it....

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