Pizza Hut India Complaints & Reviews

My order id 17187552 dated 26feb2023 .
I recieved my order late and that too incomplete order . I had complaint last night itself and again next day twice I need to raise complaint and after 15 hours the store manager is calling me up and saying me that should I send ur missing item . I don’t want any thing from Pizza Hut and I would need a refund of my particular item which was not delivered .

Had ordered 2 pizzas and Mexican Garlic Bread online last night. Of which 1 pizza and Garlic bread was burnt and delivered. On complaining online Swiggy couldn’t do anything since it’s the quality issue of the restaurant. So mailed the restaurant complaining about the same to which they didn’t even bother to reply back. I am hereby complaining on this forum so that people like me are not taken for granted when it comes to food quality by brands like Pizza Hut. They should respect their customers and value them and not ignore their complains.

My contact number is [protected]
Email : [protected]@gmail.com

I ordered 2 pizza and Mexican Garlic bread last night through Swiggy and I was delivered burnt food. One pizza and whole of Garlic bread was completely burnt. The food was tasteless and pathetic. I raised a complain to Swiggy and Pizza Hut both last night to which Swiggy replied stating that the quality is under the Restaurant’s authority and the restaurant has failed to acknowledge their mistake. I am
Hereby bring up the issue here in consumer forum so that people like me are not taken for granted all the time. Our complains are going unheard. I am hereby attaching the pic of the food delivered. You can see for yourself.

My contact number is [protected]
Email address [protected]@gmail.com

Cuz every time I see they ask you to personally mail them your query but don’t bother to reply at all.

All the necessary details have been attached along here

I had ordered 2 pizzas and Mexican garlic bread. Of which one pizza and the whole Mexican garlic bread was burnt. The food was tasteless and pathetic to eat. I complained online on Swiggy as well to which I Rcvd a coupon worth Rs 60. And moreover the Pizza Hut team failed to reply back to my complain. Hence I am posting it here on consumer forum so that they value their customers and not take them for granted all the time.

On 5th February, there was an order that was NOT placed successfully on Pizza Hut, but the amount was deducted from my Bank account through UPI. Please look into this issue at the earliest and take it as Priority and do the needful.

I have placed an order in pizza hut and paid through ICICI credit card, the money was deducted but order was not placed.

Hello sir,
I order form pizza hut hub in Goa porvorim. They delivered only half of the order placed by me. They didn't order a Sunday cup and Pepsi. After contacting them they are telling me to reorder some other item so that they'll delivery my previous order. So now I have to again spend my money just to recieve my previous order. What kind of solution is this. Is this how you function?

Chk no:97350
Urmila
625589
[protected]

Dear Pizza Hut Customer Service Team,

I am writing to express my disappointment and frustration with Pizza Hut's pizza app, which has not been functioning properly for the past few days. As a regular customer of Pizza Hut, I have come to rely on the convenience of ordering pizza through your app.

However, despite repeated attempts, I have been unable to place an order through the app, and have received error messages every time I try to do so. I have tried uninstalling and reinstalling the app, as well as restarting my phone, but the issue persists.

This experience has caused me inconvenience and wasted my time. As a customer, I expect a reliable and efficient service from Pizza Hut, and I am disappointed that this has not been the case.

I would appreciate it if you could take immediate action to rectify this issue and ensure that your pizza app is fully functional as soon as possible. I would also appreciate it if you could offer some compensation for the inconvenience caused.

I look forward to hearing back from you soon and hope that this issue will be resolved promptly.

Sincerely,
Mohd Abad

They put mayo instead of cheese. Third time this has happened.

Hello,
I book a order from you application but the order dis bit done but the amount debited yo my account.
So I asked your pizza hut manager(ranipu mode, haridwar, uttrakhand)so he asked to do order again and the previous amount is credited with in 3-4 working days. I order it on sunday i.e, 5th feb 2023 but the amont did not refund.
My registed mobile no is -[protected]
So please kindly solve this isse as soon as possible

Today there was a scheme on pizza hut regarding a free Margherita pizza on orders above 198.My order was above this value and was eligible for the offer.Yet they didn't give it.
I would like to request you to address this situation.
Thank you
Order Number:-P[protected]
365
POS no.=TP47850
Id=[protected]

- date of incident :[protected], around 6.14 pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (Paytm), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.

We ordered pizzas and cheese dip.
Cheese dip was not delivered. The delivery boy said he will deliver it next time called up customer care and they said pizza hut civil lines, prayagraj will call back but no-one even bothered to call. Very upset with the service as pizza hut is an international brand. One of my fav brands but I guess it is deteorating. I think franchises are giving a bad name to the brand. Hope this will not be overlooked.

I placed an order on 27 Jan 2023, at 1:56 PM, through the Pizza hut app... During the payment through upi, the amount was deducted, but, when I got back to the pizza hut app, the order was not placed...

I contacted the customer care but, they said the amount will get refunded in nearly 72 working hours... but it has been a lot more time than that...

We placed an order through the Pizza Hut Delivery App on Saturday 28th January 2023 for which the amount was transferred but the order wasn't placed. So we called the store and placed the same order again and paid for it once more when the order was delivered. We paid through UPI. It was assured by the store that we would receive the refund for the initially paid amount within 2-4 working days but so far, we haven't received it.

Money is debited from account but order not yet placed.i need of immediate refund of money

On 26 january 2022 9:21 pm i ordered a cheese garlic bread and italian pepperoni and onion through swiggy. I should have received 4 pieces of garlic bread but instead recieved only 2.
ill like a refund of my garlic bread or atleast the 80rs (for 2 garlic bread)

pranshu saxena
[protected]

On 24/09/2022, I ordered 2 personal sized pizzas from Pizza Hut. I had to get the delivery done, but due to a mistake, I made the takeaway order, then, I quickly called that Pizza Hut outlet and asked if this order would be delivered to my home. Maybe then he refused, then asked to cancel the order. Then I asked about my refund. He said it took 1 week but you would get your refund. From that day till today I have not received a refund and I'm still trying to get a refund somehow.

I have ordered for rs 261 amount got deducted from my account but orders is not placed

Date of incident :[protected], around 9 pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (Bhim), the money was deducted from the bank but when i returned to pizza hut app order was not placed and its still asking for payment
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available.