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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Feb 20, 2025

Complaints 2693

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774

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1919

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 3

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With reference to the above order i had placed the order at 20.15hrs and the same was not delivered till 20.46. When I called the customer care the concerned person said he will arrange call back. As there was no call till 21.15 hrs again i called they said they will connect to the concern store and he confirmed that the store is closed and customer care has to cancel the order . Again I called the customer care and spoke to Mr Pradeep and...

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I had ordered a pizza from city center mall Gurgaon
Take away delivery

I reached the outlet on time for collection and the order was not ready
I asked the reason employee with contact number +91 [protected] and he said we are short of staff and will take another 15 minutes to get the order ready
Hence I wanted to cancel the order and it turned up to a arguement and he started using vulgar words
br...

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I placed an order on 14th January at 07:58 pm for 2 medium pizzas using the Pizza hut app, the amount of Rs. 808.50 was debited through the UPI payment (SBI Bank account) however the order was not registered on the Pizza Hut app.
It was only when my kids called me at 10:10pm that I realised the order was not reflecting and also the Pizza hut store Fatima Nagar confirmed no order was received. Till the date amount has not been refunded....

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Hi Pizza hut team,

My name is Jean Extross and mobile number is [protected].

Yesterday on 14th Jan 2024, I placed an online order at 07:58 PM using the Pizza hut app, the amount of Rs 808.50 was debited following a successful UPI transaction (PayviaRazorpay), however the order was not registered in your system.
Unfortunately, i had not checked the system, but realised it only at 10:10pm when my kids called...

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Address: Pune

Website: Pizza hut

I was ordered pizza on 31 Dec 23 but pizza not delivered by store and till date amount not refunded.
In this regard I contact customer care of pizza hut approx 30 times till date but solution not done....

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Address: Mango, Jamshedpur

On 29th December, I ordered two pizzas from Mango, Jamshedpur branch via Swiggy.

I was appalled to see the state of Pizzas as they were completely burnt out and not in the state to be eaten.

We had to discard those pizzas and raise complaint with Swiggy. To our surprise we only received 120 rs refund whereas we paid 600+ rs.

I am requesting for a full refund but Swiggy is denying the same and...

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I have ordered from pizza Hut on 28/12/ 23. I paid the amount through upi. But due to some technical issues on their part my order was not confirmed. When I spoke to the customer service of pizza hut they told the amount will be refunded within 48 hrs it's been 72 hrs now and I still did not get the refund. The amount paid was 523 inr....

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Address: Bhakti Dham Mandir Santosh Bhuvan Nalasopara East

Last week I ordered pizza from PIZZA HUT after ordering pizza payment for the order we deducted by my Paytm account but after few minutes a person call from there side and said that we don't have a delivery yet so we can't delivered so I tell them to refund my money. So I talked to a executive of pizza Hut they said you'll get your refund in 6-7 working days but it's been 1 week I didn't get my refund plzz help me...

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Address: PHD Kohinoor square Dadar, Mumbai

Today i went at pizza hut outlet at kohinoor square, Dadar, Mumbai (MH) for sensory tasting of food. being a food technologist i have a great understanding of Good manufacturing practices and good hygiene practices but today what i saw was not believable as well as acceptable as the pigeon was flying inside the food preparation arena. he sat on baking instrument and touched all the serving bowls. For the reference, I have shot a video. what...

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Address: PHD Kohinoor square Dadar, Mumbai

Today i went at pizza hut outlet at kohinoor square, Dadar, Mumbai (MH) for sensory tasting of food. being a food technologist i have a great understanding of Good manufacturing practices and good hygiene practices but today what i saw was not believable as well as acceptable as the pigeon was flying inside the food preparation arena. he sat on baking instrument and touched all the serving bowls. For the reference, I have shot a video. what...

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Address: Pune

I ordered pizza and did online payment. Store declined the order. I called pizza Hut customer care for refund. Iam calling since 10 days now. They are just promising for refund but no refund form them. They are very rude on call....

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Address: goa

I ordered from sapphire food ltd on 10 october 2023 in dabolim goa, for an amount of ₹874.66 and i didn't receive the order for about 2 hrs so i called the helpline number[protected] to cancel it and refund it as soon as possible. They said it would take 14 business days and today is 31st of october 2023 which is 21 days since i didn't receive the refund. Today i called them again and they are saying that they have initiated the refund...

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I order Pizza Hut around 10:00 pm with order number as #11591448 which was suppose to be delivered at 10:36 pm from the store address Pizza Hut Pune - Magarpatta Hut, Unit No 1, Green Harvest Building, Pune, Maharashtra, 411028 hardly a 1 km away from my home.

I waited till 10:45 pm and called up Pizza Hut customer care to understand the status of my order

Below is the summary of these calls:

Call...

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Address: Passenger Terminal Building Arrivals Kempagowda International Airport Bengaluru - 560300

I ordered double cheese personal pizza and cheese garlic bread and a water bottle. The order was of 528 rupees and it was placed at 8:45 to 8:50 pm on 5th of October 2023 from the banglore airport outlet. Can you please look for the bill it is very very important and I need online duplicate receipt for it. Help would be of great....

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I have tried calling and asking refund from customer care and the store manager multiple times, but they keep saying it will take 3-5 days or 7-10 days. but nothing happened. It's been a month. Order 19320934 From Chennai - Phoenix Market City - [protected]
on 2 sep - 9:04PM. The store person who picked up the call was very unprofessional and spoke very cheaply about for asking my refund. I hadn't seen anything like this in any restaurants...

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Address: Pizza hut India Sector 12, vasundhara ghaziabad India

Dear Pizza Hut,

I am writing to express my extreme dissatisfaction with the service and quality of the order no. 15645415 I received from Pizza Hut on 16th September 2023 from the Sector 12 Vasundhara Ghaziabad branch.

On 16 September 2023 at approximately 1:15 PM, I placed an order for a personal Cheese and Corn pizza for my daughter. The estimated delivery time was 1:44 PM. However, the order was delivered...

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Address: jaipur

I have ordered a garlic bread on 10th sept 2023 and that was disgusting i called them regarding this issue and they said they'll change this and gave another garlic bread without charging any price whenever i need but they didn't gave me any specific number or any coupon for this....

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I ordered pizza through pizza hut app on Aug 1. A person from nearby shop ( Pizza hut, perambur) called and informed that they can't take my order because it far and hence they cancelled it. As it was prepaid, he told me that I'll get my refund within 15 days. It's almost 45 days now. I still didn't get my refund yet. I tried calling their customer support, they are not helping at all.

Order # 15994922
Amount: Rs.366...

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I had ordered some items for Rs. 307/- vide orde no. 16002436 dated 05.08.2023 but the order was not delivered and I was informed on call that I would get the refund within 7 days for this undelivered order. Till now I haven't received the refund. I have tried all possible ways like messaging on Twitter, contacting toll free no., trying to reach Store manager who is just not picking up my calls, but I have got no help from anywhere. Kindly...

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Address: Tadong

Website: restaurants.pizzahut.co.in/pizza-hut-ph-tadong-gangtok-pizzerias-tadong-gangtok-188980/Home?utm_source=locator&utm_medium=googleplaces

I ordered a 4 pizzas for rs704 and the money got deducted but in the app there is no confirmation number or tracking number.It’s showing like I’ve never placed an order but I have the online payment bill with me.This is not the first time that it has happened few months ago also I placed an order but the order didn’t arrive and they promised to refund me back my money but I didn’t get the refund.Today also the customer care number...

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