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Pizza Hut India Complaints & Reviews

1.7
Updated: Nov 10, 2024
Complaints 2677
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Pizza Hut India reviews & complaints page 4

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K
KCInd
from Mumbai, Maharashtra
Jul 2, 2023
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Delivery after 1 hour 45 min in cold condition, with no update on delivery status

Address: Cinewonder, Thane

Had given online order ( order no 14060772 from Pizzahut worth Rs1354, cinewonder Store Thane on 1.07.23 at 9.10 pm. Payment was cut and received SMS that order will reach by 9.40 pm.Within 5 min, location tracking of delivery, stopped.Called 5 times to customer care to get update.Customer care auto voice says no. is changed, which is unconnectable. First person told, I would get an call from store. But didnt receive. 2nd person told me...
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Sonal2610
from Jaipur, Rajasthan
Jun 28, 2023
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Pathetic quality food

I ordered exotica garlic bread and 2 cheese max pizzas from the pizza hut Jaipur. Raw garlic breads and with very few toppings and without cheese pizzas were delivered while the ordered pizzas were with cheese max base. I paid extra for the base but it was very poor quality which I received....
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Rudraksh Charhate
Jun 24, 2023
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Money was deducted but order was not placed

Address: Store no. 301 , 3rd floor , elpro mall, pimpri chinchwad,pune.

On 22/6/2023 at 8.30 i placed an order online on pizza hut app...i ordered 2 pizzas and paid the bill online...it was takeaway...but the order was not placed. Tge store manager said i will get a refund in 24 hours but it has been more than 24 hours and i still got no refund....
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Ashita dh
from Bengaluru, Karnataka
Jun 22, 2023
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Money deducted order not confirmed

Address: Bengaluru, Bangalore, Karnataka

I have done the payment for pizza Hut through phone pay, through pizzahut website. I din't got confirmation of the order. What should I do to get refund or to place order...
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M
Mahak02
from New Delhi, Delhi
Jun 22, 2023
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Non-Delivery of Pizza and Lack of Refund

I am writing to express my deep dissatisfaction with the recent experience I had while using the Pizza Hut app to order pizza on June 16, 9:38 am. Despite paying the amount of 568.05 via Google Pay, I did not receive my pizza as expected. I am disappointed by the lack of resolution and assistance provided by your customer service team thus far.

Upon realizing that I had not received my order, I promptly contacted Pizza Hut's...
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Aditi Uttarwar
Jun 21, 2023
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Money refund process taking more time than informed.

Address: Nagpur

I was placing an order on 17th June 2023, (Saturday) and after the payment (₹578/-) was done and debited from my account, I checked the app to see if the order was placed or not as I wasn't directly redirected to the app. After seeing no order being placed, I immediately called their customer service number and they confirmed that due to a technical issue the order had automatically been cancelled & any amount debited will be refunded in...
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R
rahil_1983
from Kudal, Maharashtra
Jun 19, 2023
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Refund and Misbehaviour of customer care executive

Address: Sasane Nagar, Hadapsar, Pune, Maharashtra 411028

I have placed order ( Order No #[protected] yesterday and did not get the full order ( 2 pepsi bottles were missing).When I asked the rider he agreed to get that asap and we waited for almost an hour but the rider didnt return and by that time the pizza was also not eatable as it was almost an hour so we kept it outside and even did not consume it. I called customer care and reached the service store at Sasane Nagar Pune and the store manager...
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Dhanashri Nagesh Bhalerao
Jun 11, 2023
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Regarding refund not received yet

Address: Pune
Website: Refund not received yet

I have order pizza from Pizza Hut.
Order no :#18899556
On last Sunday, they taken so much time to deliever pizza so I cancelled my order and they promise to refund my order I am taking follow up from last 7 days ..but still they don't refund my money rs 550.

Please revert asap....
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S
sourajyoti.das@gmail.com
Jun 9, 2023
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Not delivered,money not refunded after 4 working day

We have ordered pizza in kolkata from the city centre 2 outlet by the pizza hut app.but the food item was not delivered on time so we have cancelled the order. but till now money not refunded..the amount is Rs. 1011/-

Requesting you to do the needfull....
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Address: Kukatpally, Hyderabad

I have placed the order for "Box of 4 pizzas" for Rs.349/-. I have placed the order by 5.53pm on 04th June, 2023, which was supposed to be delivered by 6.22pm. There were number of calls made to customer care on [protected], at 6.45pm, 7.02pm, 7.14pm and 7.31pm, but the response was meagre and they could not take any action. I have called the store at Kukatpally, Hyderabad at 6.44pm, 6 calls from 6.57pm to 6.59pm, 7.20pm, 7.24pm. most of...
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N
navednasim
from Jaipur, Rajasthan
Jun 2, 2023
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Pizza Hut india Refund issue

Address: Jaipur
Website: It's a pizza hut india app not a website.

I ordered four pizzas from them through their app, my money got deducted very soon but my order haven't got confirmed, i called customer care several times, this guy's are just replying we noted it & you will get your refund within 3 to 4 business days, but still it's been 7 days no message on refund from pizza hut side, there apps are designed to take money but not designed to refund or even revert to the customer any confirmation for refund.br...
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Shweta Hasani
May 26, 2023
May 29, 2023
This thread was updated on May 29, 2023
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Amount deducted from account but order wasn't placed

Address: Pimpri, Pune

I ordered a pizza with an appetizer. I was taken to the payment page, payment was completed, amount was deducted but the app showed no order was placed and the items could be seen in cart....
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P
PFuloria
May 26, 2023
May 30, 2023
This thread was updated on May 30, 2023
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Payment twice - no refund - zomato order

Dear Sir,

On 24th may 23 we have given an order thru zomato for a Pizza ( Pizza Hut ) for Rs. 650.34. Please note that the order has been done thru zomato app registered in [protected] & payment has been done thru Paytm UPI [protected]. But immediately message came that the refund has been processed and it will reflect in your account right now. Again the order has been done from the same and this time the payment has been done...
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Jhalak Dua
May 21, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Mazedar paneer makhani pizza

Address: ADARSH NAGAR

Today ie 20/05/2023 I went to Pizza Hut Adarsh Nagar in Delhi, India. I ordered MAZEDAAR PANEER MAKHANI, personal size which had red capsicum, paneer and onion as main toppings. The women employee there had so non professional attitude, she served me pizza with green capsicum, when i called and asked her why didn't you put red capsicum?
She litreally smiled and said MAM, WO TO KHATAM HO GAYA HAI!(it's not available) .
I asked...
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Muhamed Mubaris Hareef P
May 20, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Refused to give free drinking water instead forced me to buy 1 litre bottle for 50 rupees

Address: Parathodi house, Pakaranellur, pazhur post, Malappuram, Kerala, 679571

Today, i went to pizza hut located in puthanathani, Malappuram, Kerala. I have placed the order for my pizza which includes water bottle also. The price of normal water bottle is around 20 rupees but they charges me 50 rupees for it. I doesnt understand what type of taxes they are charging with their coustmers. The mineral water bittle name is aquavess of aquafina company. It is of 1 litre.in market it is less and they are charging more than...
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Saroj15
from Mumbai, Maharashtra
May 12, 2023
May 15, 2023
This thread was updated on May 15, 2023
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Delivering wrong and stale product

Address: Powai mumbai

I had ordered a pizza from zomato, the pizza was not at all good the qulaity the taste the base everything was bad. I feel they are fooling people by deliverimg wrong product and bad product...
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P
PunamBhavesh23
May 10, 2023
May 11, 2023
This thread was updated on May 11, 2023
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Order not received after a hour

Dear Team,

We went to your outlet at Sam Savli Road but the treatment with us was very bad, the people gave us the same service, even my children's were hungry. I gave them the order at 9:45 but didn't complete ours till 10:50 when I went to complain to Mr.Nikunj, instead of accepting the mistake, they scolded us. Then we spoke to the owner of the outlet, he refused to complain and said that I will talk to you tomorrow, but...
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Ankita Barick
May 1, 2023
May 3, 2023
This thread was updated on May 3, 2023
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Request to refund my deducted amount

On 25thApril 2023 I had placed order pizza from pizza hut app
The order no is Order #17588301
Where I had placed order for home delivery which automatically converts into take away,
So cancel order calling coustomer care they called to store they said order will cancelled and will get refund money.
I had a call to customer care also but not getting a response from it.
Request to please check on this and...
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S
sathi23
from Chennai, Tamil Nadu
Apr 27, 2023
Apr 28, 2023
This thread was updated on Apr 28, 2023
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Unable to claim gift voucher

I received the pizza Hut gift voucher from SBI but in Chennai non of pizza Hut outlets not accepting this voucher, then why this voucher given to me. Not only for me it across to all customers in Chennai unable to use pizza Hut gift voucher given by SBI. This is really very big scam.

Every time when I visit pizza Hut outlets in Chennai saying same thing as technical issue.

If Pizza Hut not accepting SBI gift...
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ashish vig
Apr 27, 2023
Apr 28, 2023
This thread was updated on Apr 28, 2023
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Money deducted but order not delivered

Address: The Celebration Bazaar, No 39 & 40, GF, Grand Trunk Rd, next to IGNOU training centre, Khanna, Punjab 141401, India

Hello Team,

I ordered a pizza on 15th Apr 2023 but due to no rider available pizza store has cancelled my order and till today its 26th Apr I didn't get my money in my account.

Could you please help me get my money back?

Name: Heena

Email ID : [protected]@gmail.com

Phone Number : [protected]

Paid Amount : 676.20

Order Date : 15th Apr 2023br...
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