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Pizza Hut India Complaints & Reviews

1.7
Updated: Nov 10, 2024
Complaints 2677
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773
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Pizza Hut India reviews & complaints page 2

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R
riteshmotghare
from Nagpur, Maharashtra
Feb 15, 2024
Feb 15, 2024
This thread was updated on Feb 15, 2024
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Cockroach in the food order order id 5553272088 -

Address: No 1435,Meghdoor Heights,Shraddhanandpeth Sq, S Ambazari Rd, Bajaj Nagar, Nagpur, Maharashtra 440010

Myself Dr.Ritesh Motghare ordered food from Zomato from pizza hut order id [protected] by 8:20pm 14/02/24 and time for delivery was 40min.
My kids were hungry I asked them not to eat as I have ordered pizza, French fries and garlic bread for them
After several calls to Pizza Hut they were rude in talking and were giving false commitment.
Finally order was delivered by 9:50pm 14/02/24. ( 1hr 30min late)
After opening...
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Address: PIZZA HUT V3S MALL

Greetings.
We are astounded to learn that a reputed brand like Pizza Hut is maintaining hooliganism and unruly store management to degrade reputable consumers.
We were invited by the ignorant & rowdy store manager (Shankar) to replace our unpleasant dine-in experience just to get abused, humiliated & terrorized. He even attempted to attack us for demanding our rights without any fear & gender consideration.
We had travelled...
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A
Anex
from Mumbai, Maharashtra
Feb 12, 2024
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Pizza ordered was burnt and not ok to eat

Address: Wakad- Shop No-1to 4,Ozone Spring

I have been ordering Pizzas from Pizza hut from long time. this time we ordered three pizzas from Pizza Hut through Swiggy and two of them were burnt.
Date of Incident- 12/02/24
Client name- Shruti Varghese
Client number- [protected]
I want a refund for this order.

Swiggy order- [protected]

Note- Already contact Swiggy and they told to contact store and Pizza hut is telling to...
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R
rjaiyer
from Mumbai, Maharashtra
Feb 9, 2024
Feb 12, 2024
This thread was updated on Feb 12, 2024
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Sbi gift voucher unable to be used

Being SBI credit card holder, I am issued PIZZA HUT GIFT VOUCHER for Rs.500 each (4 nos.) which I am unable to get it used at pizza hut outlets due to the fact that I don't consume pizza items or my family members too.

I would like to order for DESERTS (ICE CREAMS) which I am also not getting from any of the outlets.

Request please resolve my problem.

Await your feedback on my email ID - ranganathan.[protected]@relianceada.com...
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6
61pudipeddi
from Hyderabad, Andhra Pradesh
Jan 27, 2024
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Poor service and no porper response

With reference to the above order i had placed the order at 20.15hrs and the same was not delivered till 20.46. When I called the customer care the concerned person said he will arrange call back. As there was no call till 21.15 hrs again i called they said they will connect to the concern store and he confirmed that the store is closed and customer care has to cancel the order . Again I called the customer care and spoke to Mr Pradeep and...
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V
vivek@aspbrands.com
Jan 21, 2024
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Employee vulgar language usage

I had ordered a pizza from city center mall Gurgaon
Take away delivery

I reached the outlet on time for collection and the order was not ready
I asked the reason employee with contact number +91 [protected] and he said we are short of staff and will take another 15 minutes to get the order ready
Hence I wanted to cancel the order and it turned up to a arguement and he started using vulgar words
br...
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I placed an order on 14th January at 07:58 pm for 2 medium pizzas using the Pizza hut app, the amount of Rs. 808.50 was debited through the UPI payment (SBI Bank account) however the order was not registered on the Pizza Hut app.
It was only when my kids called me at 10:10pm that I realised the order was not reflecting and also the Pizza hut store Fatima Nagar confirmed no order was received. Till the date amount has not been refunded....
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Hi Pizza hut team,

My name is Jean Extross and mobile number is [protected].

Yesterday on 14th Jan 2024, I placed an online order at 07:58 PM using the Pizza hut app, the amount of Rs 808.50 was debited following a successful UPI transaction (PayviaRazorpay), however the order was not registered in your system.
Unfortunately, i had not checked the system, but realised it only at 10:10pm when my kids called...
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Address: Pune
Website: Pizza hut

I was ordered pizza on 31 Dec 23 but pizza not delivered by store and till date amount not refunded.
In this regard I contact customer care of pizza hut approx 30 times till date but solution not done....
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P
PreetiK001
Jan 3, 2024
Jan 9, 2024
This thread was updated on Jan 9, 2024
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Burnt Food from Pizza Hut

Address: Mango, Jamshedpur

On 29th December, I ordered two pizzas from Mango, Jamshedpur branch via Swiggy.

I was appalled to see the state of Pizzas as they were completely burnt out and not in the state to be eaten.

We had to discard those pizzas and raise complaint with Swiggy. To our surprise we only received 120 rs refund whereas we paid 600+ rs.

I am requesting for a full refund but Swiggy is denying the same and...
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P
Priyakpati
from Karimnagar, Andhra Pradesh
Dec 31, 2023
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I did not get the refund for a failed order

I have ordered from pizza Hut on 28/12/ 23. I paid the amount through upi. But due to some technical issues on their part my order was not confirmed. When I spoke to the customer service of pizza hut they told the amount will be refunded within 48 hrs it's been 72 hrs now and I still did not get the refund. The amount paid was 523 inr....
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S
Shivam Vishwakrma
Dec 11, 2023
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Not giving my refund

Address: Bhakti Dham Mandir Santosh Bhuvan Nalasopara East

Last week I ordered pizza from PIZZA HUT after ordering pizza payment for the order we deducted by my Paytm account but after few minutes a person call from there side and said that we don't have a delivery yet so we can't delivered so I tell them to refund my money. So I talked to a executive of pizza Hut they said you'll get your refund in 6-7 working days but it's been 1 week I didn't get my refund plzz help me...
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R
reeya singhvi
from Indore, Madhya Pradesh
Dec 1, 2023
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Flying pigeon seen at pizza hut outlet

Address: PHD Kohinoor square Dadar, Mumbai

Today i went at pizza hut outlet at kohinoor square, Dadar, Mumbai (MH) for sensory tasting of food. being a food technologist i have a great understanding of Good manufacturing practices and good hygiene practices but today what i saw was not believable as well as acceptable as the pigeon was flying inside the food preparation arena. he sat on baking instrument and touched all the serving bowls. For the reference, I have shot a video. what...
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Address: PHD Kohinoor square Dadar, Mumbai

Today i went at pizza hut outlet at kohinoor square, Dadar, Mumbai (MH) for sensory tasting of food. being a food technologist i have a great understanding of Good manufacturing practices and good hygiene practices but today what i saw was not believable as well as acceptable as the pigeon was flying inside the food preparation arena. he sat on baking instrument and touched all the serving bowls. For the reference, I have shot a video. what...
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J
Jahed Shaikh
Nov 29, 2023
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Not crediting refund even after repeated call

Address: Pune

I ordered pizza and did online payment. Store declined the order. I called pizza Hut customer care for refund. Iam calling since 10 days now. They are just promising for refund but no refund form them. They are very rude on call....
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K
Khush_1304
Oct 31, 2023
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Refund for an unsuccessful delivery

Address: goa

I ordered from sapphire food ltd on 10 october 2023 in dabolim goa, for an amount of ₹874.66 and i didn't receive the order for about 2 hrs so i called the helpline number[protected] to cancel it and refund it as soon as possible. They said it would take 14 business days and today is 31st of october 2023 which is 21 days since i didn't receive the refund. Today i called them again and they are saying that they have initiated the refund...
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S
sandeepraina1981
from Mumbai, Maharashtra
Oct 11, 2023
Oct 17, 2023
This thread was updated on Oct 17, 2023
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Pizza Hut failed to deliver order

I order Pizza Hut around 10:00 pm with order number as #11591448 which was suppose to be delivered at 10:36 pm from the store address Pizza Hut Pune - Magarpatta Hut, Unit No 1, Green Harvest Building, Pune, Maharashtra, 411028 hardly a 1 km away from my home.

I waited till 10:45 pm and called up Pizza Hut customer care to understand the status of my order

Below is the summary of these calls:

Call...
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@Pranavd16
Oct 5, 2023
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Need bill if possible

Address: Passenger Terminal Building Arrivals Kempagowda International Airport Bengaluru - 560300

I ordered double cheese personal pizza and cheese garlic bread and a water bottle. The order was of 528 rupees and it was placed at 8:45 to 8:50 pm on 5th of October 2023 from the banglore airport outlet. Can you please look for the bill it is very very important and I need online duplicate receipt for it. Help would be of great....
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J
Jeison
from Nagercoil, Tamil Nadu
Oct 4, 2023
Oct 9, 2023
This thread was updated on Oct 9, 2023
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Didn't receive Delivery refund

I have tried calling and asking refund from customer care and the store manager multiple times, but they keep saying it will take 3-5 days or 7-10 days. but nothing happened. It's been a month. Order 19320934 From Chennai - Phoenix Market City - [protected]
on 2 sep - 9:04PM. The store person who picked up the call was very unprofessional and spoke very cheaply about for asking my refund. I hadn't seen anything like this in any restaurants...
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Address: Pizza hut India Sector 12, vasundhara ghaziabad India

Dear Pizza Hut,

I am writing to express my extreme dissatisfaction with the service and quality of the order no. 15645415 I received from Pizza Hut on 16th September 2023 from the Sector 12 Vasundhara Ghaziabad branch.

On 16 September 2023 at approximately 1:15 PM, I placed an order for a personal Cheese and Corn pizza for my daughter. The estimated delivery time was 1:44 PM. However, the order was delivered...
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