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Pizza Hut India Complaints & Reviews

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1.7
Updated: Feb 20, 2025
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i am complaining regarding the prices for mineral, water bottle @50 rupees. i. e too high
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Pizza Hut India reviews & complaints page 2

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S
Saket Ratnu
Jun 13, 2024
Jun 13, 2024
This thread was updated on Jun 13, 2024
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late home delivery and wrong pizza

Address: Pizza Hut Jaipur - Vidhyadhar Nagar Hut, Pizza Hut, Shop No. 39&40, City Star Complex, Jaipur, Rajasthan, 302039, 9873143984

Ordered pizza on 30th may 2024, it was my bday and I had my friends come over. I ordered pizza at 11:44 am but received the same on 1:15 pm. Not only it was above your 30 mins policy but it was 1 hr and 30 mins late. I invited 10 people and ordered from many other places as per their wishes they all delivered from 25 mins. to 40 mins. My friends did not have much time so they left for work. I was totally devastated that too on my bday. Who...
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rishranjan
from Jamshedpur, Jharkhand
Jun 12, 2024
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Address: Hyderabad

Order number[protected]
This order failed due to app's issue, 61.46 was deducted and after contacting pizza hut's customer care, I was told that the money will be refunded in 48 hours. It has already been 3 days and I have not received my money.
Pizza Hut India customer support has been notified about the posted complaint.
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    S
    Sahebeel
    from Mumbai, Maharashtra
    Jun 10, 2024
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    ordered pizza from it they booked my order on 10.11 p. m and they didn't deliver me pizza after 4 hours also.

    Address: Windsor Estate, Kalyani Nagar Pune

    I have ordered Pizza at 10.11 P.M from Pizza Hut through Swiggy in Pune and didn't receive the pizza after 4 long hours too and they keep on saying that you will shortly get your order but i was unable to get it from them. they also changed the timer and it had showing 11 minutes then when it came to 5 minutes remaining, they used to reset it to again 11 then later it became 18 minutes then so and it was started from 9 minutes waiting. I...
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    Harsha Khanvilkar
    from DOMBIVLI, Maharashtra
    Jun 8, 2024
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    Address: 2nd floor, Inorbit Mall, Railway Station, near Vashi, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400705

    Want to complain about the issue of refund policy of pizza hut as we ordered the pizza from the pizza hut application and amount we paid online through paytm and amount got deducted but order didn't got placed and we asked in store but they are not responding properly and nor the customer Support Executive
    Pizza Hut India customer support has been notified about the posted complaint.
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      A
      arshadkhan5
      from MUMBAI, Maharashtra
      Jun 3, 2024
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      Unable to get invoice copy

      Address: cars24 pvt limited sakinaka andheri east

      His regards a bulk co-operate order given by me for my team member dated 21/01/2024 time 14.14.On the day of order I have clearly told to share the invoice copy on email but the team at the Andheri east store have not done the same.
      They have provided me the hard copy, But due to my travel plan abroad on official trip could not claim the amount for the order, Since I am back to the country the invoice copy is faded and is not visible,...
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      Rakesh Kini 17
      from Bengaluru, Karnataka
      May 29, 2024
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      I ahd placed an order on their website on 12th May 2024. However the outlet to deliver was a far away one. So me over a conference call with the store and their customer care mutually agreed to have the order cancelled. The store manager (Mr. ARMUGAM) assured me that the full amount will be refunded to me in 4 working days.
      Today 29th May it's still not done. When I call customer care they ask me to call the store. The store manager doesn't answer the calls any more. And my money is gone. I have been cheated. Please help
      Pizza Hut India customer support has been notified about the posted complaint.
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        D
        dhakanparik
        from Delhi, Delhi
        May 28, 2024
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        Address: Pizza Hut, West side Near Raiya circle, Rajkot

        On 18th May, I paid amount two times and they said payment failed one time. but my amount was debited 2 times. Even I complained many times but they just said I talked to technical team and they will call you. Also I am going to consumer care because of nobody resolve this issue. I have the evidence and both receipt
        Pizza Hut India customer support has been notified about the posted complaint.
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          utkarshpatil
          from Pune, Maharashtra
          May 17, 2024
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          delayed delivery

          Had a horrible experience with Pizza Hut delivery. On 16th May 2024 at 8.21pm I had ordered from your Sasane Nagar store. It took more time than usual to get the order to the Waiting for Delivery status. Ideally the order should be delivered within 30 mins but I have waited almost an hour but there was no update on your app and no phone call from the store.

          I tried calling the store but was not able to connect and getting a...
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          shanaia
          May 15, 2024
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          This is my official complaint to pizza hut, i have been chasing your customer care support for the refund but I am getting no resolutions.

          I ordered an pizza 10 days back on 24th Arpil 2024 due to some technical issue at pizza hut’ end my 462 rs was stuck.
          I re ordered but i didnt got my 462 rs refund this has happened to me twice now.

          I am chasing pizza hut from last 10 days still i am unable to get the refund
          Please treat this as a warning if I don’t get my my refund in next two days then I will raise a official complaint in consumer court

          Your can track my order from my number [protected]
          Pizza Hut India customer support has been notified about the posted complaint.
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            A
            Anuj2118
            from Ghaziabad, Uttar Pradesh
            Apr 14, 2024
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            I made a payment for order of Rs 560.70 on 14 April 2024 by Paytm but my order was not accepted and the money is deducted from my bank account.

            I request that my payment is refunded
            Pizza Hut India customer support has been notified about the posted complaint.
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              A
              Aditya BikramMukherjee
              from Raipur, Chhattisgarh
              Apr 11, 2024
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              Address: C-1/61 Sec -7 New Rajendra Nagar PO Ravigram Raipur (CG)

              I had ordered pizza hut app and after waiting for 1 hour recieved a call from them saying they aren't able to deliver and have cancelled the ordered .. It's 11 April today and all this happened on 4th of April and it's been 7 days and I haven't received the refund amount of 710 ..Tried contacting them but no response...didn't expect this from pizza hut ...
              Pizza Hut India customer support has been notified about the posted complaint.
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                R
                Ramesh Vino
                Mar 23, 2024
                Mar 23, 2024
                This thread was updated on Mar 23, 2024
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                Dine in Worst experience with dry old non ordered pizza

                Address: lower basement ascendas park square mall whitefield bangalore 560066

                I had been to pizza hut bangalore park square mall, on 22march2024 7:30pm.

                ordered for about 1001.85 INR, we waited for almost 2 hour. (order number : [protected])
                the person is focusing on online orders delivery etc and not on dine in people.

                after an hour he is coming old dry pizza, not what we ordered and saying only this is there.

                what a worst experience with pizza hut i faced.br...
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                S
                siva3learn
                from Chennai, Tamil Nadu
                Mar 15, 2024
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                Money not Refund

                Address: Chennai

                HI,

                I have order two pizzas with the cost of 617/- n Pizzahut (Marina Mall outlet, Egattur, Chennai) on 12th March. I have gave my Pizza hut voucher 500/- to redeem and after paid 117/- extra amount with my credit card. They took order and asking wait we will serve in 10 min. After 5 min they came and voucher is not accepting and my credit card amount will refund in 24hrs but as of now no refund and when I try to redeem the...
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                N
                Naveen Kumar walia
                Feb 28, 2024
                Mar 16, 2024
                This thread was updated on Mar 16, 2024
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                Wrong delivery and miss behave

                Address: House no 521, preet calony

                Worng dilivery and miss behaved...
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                S
                Sana124
                from Hyderabad, Telangana
                Feb 23, 2024
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                Delivery late always

                I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30. So it took for them to deliver they pizza of about more than 1hour...
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                Sana124
                from Hyderabad, Telangana
                Feb 23, 2024
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                Late delivery always

                Address: Hyderabad, Telangana

                I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30....
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                riteshmotghare
                from Nagpur, Maharashtra
                Feb 15, 2024
                Feb 15, 2024
                This thread was updated on Feb 15, 2024
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                Cockroach in the food order order id 5553272088 -

                Address: No 1435,Meghdoor Heights,Shraddhanandpeth Sq, S Ambazari Rd, Bajaj Nagar, Nagpur, Maharashtra 440010

                Myself Dr.Ritesh Motghare ordered food from Zomato from pizza hut order id [protected] by 8:20pm 14/02/24 and time for delivery was 40min.
                My kids were hungry I asked them not to eat as I have ordered pizza, French fries and garlic bread for them
                After several calls to Pizza Hut they were rude in talking and were giving false commitment.
                Finally order was delivered by 9:50pm 14/02/24. ( 1hr 30min late)
                After opening...
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                T
                Tanya999
                Feb 15, 2024
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                Complaint against drunk abusive, dominant & hooligan manager (SHANKAR)

                Address: PIZZA HUT V3S MALL

                Greetings.
                We are astounded to learn that a reputed brand like Pizza Hut is maintaining hooliganism and unruly store management to degrade reputable consumers.
                We were invited by the ignorant & rowdy store manager (Shankar) to replace our unpleasant dine-in experience just to get abused, humiliated & terrorized. He even attempted to attack us for demanding our rights without any fear & gender consideration.
                We had travelled...
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                A
                Anex
                from Mumbai, Maharashtra
                Feb 12, 2024
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                Pizza ordered was burnt and not ok to eat

                Address: Wakad- Shop No-1to 4,Ozone Spring

                I have been ordering Pizzas from Pizza hut from long time. this time we ordered three pizzas from Pizza Hut through Swiggy and two of them were burnt.
                Date of Incident- 12/02/24
                Client name- Shruti Varghese
                Client number- [protected]
                I want a refund for this order.

                Swiggy order- [protected]

                Note- Already contact Swiggy and they told to contact store and Pizza hut is telling to...
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                R
                rjaiyer
                from Mumbai, Maharashtra
                Feb 9, 2024
                Feb 12, 2024
                This thread was updated on Feb 12, 2024
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                Sbi gift voucher unable to be used

                Being SBI credit card holder, I am issued PIZZA HUT GIFT VOUCHER for Rs.500 each (4 nos.) which I am unable to get it used at pizza hut outlets due to the fact that I don't consume pizza items or my family members too.

                I would like to order for DESERTS (ICE CREAMS) which I am also not getting from any of the outlets.

                Request please resolve my problem.

                Await your feedback on my email ID - ranganathan.[protected]@relianceada.com...
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