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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Feb 20, 2025

Complaints 2693

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774

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1919

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 13

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Address: Pizza Hut Ahmedabad - Prahlad Nagar Hut, A8 Ground Floor, Tower A, Safal Pegasus Pralhad Nagar, Ahmedabad, Gujarat, 380051, 18002022022

I had placed an order on 9th September via the app (Order No.[protected] and received a call shortly after informing me that the order cannot be delivered to my location - to place the order on Swiggy or Zomato as my location is about 290 meters outside the huts delivery radius.

The person informed me that the amount shall be refunded shortly. I wished for a written confirmation of the same since despite my request for cancellation...

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Today 6/10/2022 time 4:34pm my friend and me ordered pizza and other stuff in C21 mall indore worth rupees 1350.30rs whos INV no. [protected] and chk no. 14930. my friend gave them credit card ending***8018 for wifi tap they debited 1443 rs invoice-000263from his account without telling us. We didn't pay attention on transection processed because I thought pizza hut was trust worthy. Please send us our money back....

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Address: No TC 25/205/1 & 25/206/1, SHA Towers MG Road, Junction, Pulimoodu, Thiruvananthapuram, Kerala 695001, India

Today (06/10/2022) evening, we visited Pizza Hut store in Trivandrum and while placing order the store associate told they won’t accept SBI vouchers (unexpired). Reason told was some transaction issue with SBI. We asked to provide a written statement about the same, but the store person told they cannot do that; it’s unofficial and their manager told them in WhatsApp it seems. When we asked how can they deny accepting the official vouchers...

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Yesterday i ordered two.pizza both were like eating raw maida..its unacceptable ..and in one pizza there was no filling of sauce or cheese i want refund of my oreder..regret buying from pizza hut...

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Address: Navi Mumbai

I ordered pizza online and the pizzas received were of poor quality. The delivery box carried multiple orders along with resulting the pizzas were kept outside the carrying bag. The pizzas were pressed on one another and the toppings / cheese were messed up. I tried to file a complaint online but had no options available on the app. Even after the food was delivery it was showing under preparation.
I tried to reach out to their customer...

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Address: Pizza hut delivery, sanjay place

We asked for more oregano per pizza instead of just one so that guy told us that they had to cancel our order. He could have told us its chargeable, we would have bought it, but he told us cancel karna padega. Later we called the pizza hut helpline and complained about the behavior and were told that we’ll get a callback. No callback was arranged. the cancellation was not updated on app and order was shown as going in the kitchen, the getting...

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I placed order on the PizzaHut app to the nearest outlet (Brigade Orion Uptown mall, Bangalore) around 8.35pm. As per the app the order supposed to be delivered by 9.10 pm.

Sharp around 9.10pm the status on the app was changed to arrived.

Since I did not receive the order I escalated the same to PizzaHut help desk. The response I received from them is that “they raised it with outlet and someone from the...

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I have received the order which was cold and stale and was'nt fresh.
Receiving the order after 45-50 mins
Contact -[protected]
Order id - P[protected]
Order time - 9:58 pm
Promised time - 10:28 pm
Received my order at 10:45 pm
Bill attached...

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Hi,

I placed an order on 25/09/2022 and made the payment via Phone pay UPI. The amount is deducted from my account, but the order did not go through. Also I also called customer care. They said that the refund has been processed but I have not received the refund yet.
Attached screenshots for your reference. Please refund my money....

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Address: Jayanagar 4th Block

This is related to Undelivered Order 13982734 on 11th Sept'22 which didn't received delivery and since amount was paid via online so escalated for the refund.

Chasing from last 15 days and still didn't get any response to the refund of my amount for the Order 13982734.

Regards,
Bipin...

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Address: PVP mall, Vijayawada, Inida-520013

Visited PizzaHut (in PVP Mall, Vijayawada, India. around 9pm on 22th Sep 2022), with my cousin to have a pizza. We ordered an Veg supreme (1- Personal Double Paneer supreme & 1-Veg exotica) as a plan of 1PLUS1 offer which is currently on-going.

At the time of payment worker not considered the 1PLUS1 instead he generated the bill of eatery separate and charged us with 775 INR - on questioning he simply told we only take offer...

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Address: Pizza hut , kalimati road, jamshedpur

I have ordered veg pizza on 30/8/2022, but I was getting non veg pizza. So i have cancelled the ordered through customer care. I did not get refund of Rs 892. 5/- yet as it has been 25 days. I have also tried to customer care but didn't get support from there side.
Order no[protected]
If want to call me kindly call me in this no-[protected]...

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Address: Vandematram, Ahmedabad

With reference to the subject line, we had ordered veg meal pizza for two as we are pure vegetarian, and the staff had given us meal pizza, after taking it home and having it we found that they have given us nonveg pizza instead of veg one.
Date of incident- 23/09/22
Client No- 628950 - Deepak
Desirable resolution - Compensation...

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Address: P639 Civil Lines, Prayagraj UP

I have ordered a combo today at Civil line, Prayagraj and the chilli flix container had ants in, I got to know that after I ate two slices and raise the concern to the staff but no one responded in a responsible manner... I am attaching the video with the same. Please help....

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Website: Www.pizzahut.co.in

I ordered veg pizza and supreme garlic bread, but both were stale qnd smelly, u asked them to change but they serve the same and behaved rudely, my 5 year old Daughter got bowel pain and loose motions qfter eating a single slice, i want my amount paid + compensation for this otherwise i am going to complain in consumer forum, these franchisees are mqking fool out o[censored]s and playing with our health...

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Address: Pizza Hut Mumbai - Pranali Park Hut, Shop No- 1 to 8, Pranali Park, Near Old Indian Petrol Pump, Mumbai, Maharashtra, 421503,Customer care-18002022022

I wish to raise a complaint against delivery boy. During Date 18/09/2022 delivery of my pizza I was trying to make a payment. I asked the delivery boy to provide pizza huts account details. Pizza hut delivery boy provided me his personal number saying his phone switched off and asked me to make payment in the afternoon on his personal number. Date 19/09/2022 At night around 12:30 am the same guy started calling me on a repeated basis mentally...

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I placed an order today and made the payment via Google Pay net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money....

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Address: Pizza Hut, Devyani International ltd, S no 4 GE, Divyasree Techridge Commercial Complex Lancôme hills, Khajaguda, Hyderabad, Telangana

We ordered Veg tandoori pizza and garlic bread sticks, The service was worst. Taste was pathetic. It was not Upto parameters of Pizza Hut at all. I want my money back for the waste taste pizza I paid for. Order no PS[protected]...

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Address: Pashan, Pune

Website: pizzahut.co.in

I was trying to but pizza. Added to cart and it redirected to UPI and payment done. The money was deducted from bank but when I returned tonpizza hut app no order was placed and cart was empty. I need refund...

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Dropdown on Pizza hut feedback page perfectly sums what we are feeling right now. Let me go through them one by one:
Hygiene: No idea what people did in kitchen, no comments from me
Hospitality: The delivery guy, Gyan became agitated as soon as I asked why he came with late order. Then, the manager, Ram, was not ready to listen and offered a replacement instead of instant refund despite late order. I will not wait for food for...

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