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Pizza Hut India Complaints & Reviews

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1.7
Updated: Feb 20, 2025
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i am complaining regarding the prices for mineral, water bottle @50 rupees. i. e too high
16
pizza hut not redeeming sbi card vouchers
16
mayonnaise pizza served instead of cheese in pizza hut

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Not received pizza for paid money and no refund also
Refund for late delivery of pizza
Frustrating services by vaishali hut

Pizza Hut India reviews & complaints page 12

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K
Khirod Dora
Nov 3, 2022
Nov 3, 2022
This thread was updated on Nov 3, 2022
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Not accepting SBI voucher

I have Pizza Hut SBI voucher & from 17th October I have visited 3 outlets more than 10 times but they are not accepting & keep on telling we can't accept reason technical issue.

1.SP road Begumpet
2.SR nagar
3.Raj Bhawan Road...
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A
Amit Jaiswal82
from New Delhi, Delhi
Nov 2, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
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Regarding Sbi voucher Redemption

Address: Sangli

TRIED to redeem sbicard gift vouchers from pizza hut. I went to pizza hut delivery outlet in Sangli, Maharashtra and every time they gave me same excuse that there is technical issue in system we are unable to redeem
They ask me to try on different outlets which is in Kolhapur which is 60 Km from Sangli. They are simply beating around the bush fooling customers....
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K
Kevin David
from Piravam, Kerala
Nov 2, 2022
Nov 3, 2022
This thread was updated on Nov 3, 2022
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Worst behavior and lack of services

Address: Pizza Hut, Thodupuzha, Idukki, Kerala

To start with, the delivery was almost 30min delayed than the showed time. The delivery boy assigned, not only knew any of the local locations, but also didn't use the google location i send. He called and said he had other delivery and that he will be delayed. Very impolite and frustrating behavior from the delivery boy. Once he delivered, he didn't even took an effort to apologize for the mistake. As a result, the food wasn't hot enough.br...
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P
Pallavi Ashok
from Bengaluru, Karnataka
Oct 28, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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Pathetic Pizza Experience - Order #12592482

Address: Vijayanagar

I had ordered Pizza on 20th Oct from Vijayanagar outlet as it was my Dad's birthday and he likes Pizza. The San Francisco meal had horrible taste, the crust was very hard and smelled bad, there was hardly any cheese n toppings. this was least expected from a popular brand like Pizza Hut. I strongly feel there is no consistently in the quality and taste. It was total waste of my money and spoilt the birthday celebration. PFA pic for reference....
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C
Chetanpizzahut
from Pune, Maharashtra
Oct 28, 2022
Oct 29, 2022
This thread was updated on Oct 29, 2022
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Store at baner pune

Address: Baner pune

While billing I was told by the manager that pizza hut is not allowing vouchers as this has been told by the company.

This is not acceptable at all. Why is pizza hut providing vouchers if they are not allowing to redeem.

Please resolve the issue with the store....
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S
subbu1217
Oct 27, 2022
Oct 29, 2022
This thread was updated on Oct 29, 2022
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Not able to redeem the voucher in any of the stores in Tamil Nadu or karnataka

Got voucher worth Rs.1000. The voucher has 16 digit number which is valid till Aug 2023. Spoke to customer care and they replied because of technical issue which is existing for almost more than a month. The voucher cannot be redeemed in either Madurai, chennai, coimbatore or in Bangalore.
Not proper input from customer care. The coupon can be redeemed only in Kerala for which I have to travel more than 500km....
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M
Mahesh 87
from chennai, Tamil Nadu
Oct 26, 2022
Oct 28, 2022
This thread was updated on Oct 28, 2022
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Pizza Hut - Order # 13178862 - Not Delivered

Address: S No B57, New 48, Siva Elango Salai, 70 Feet Rd, Periyar Nagar West, Perumbur, Chennai, Tamil Nadu 600082

Pizza Hut - Order # 13178862 on 05th Oct 2022 for INR 512.00 - Not Delivered. Even after repeated follow-up with Customer Care, Chennai - Perambur branch Delivery manager - Guru (Mobile # [protected]) confirmed that Order has not been delivered by delivery boy and they have incorrect closed the order as delivered. Even after following up with customer care for more than 10 times Guru (delivery Manager) keep on delaying refund process and provide...
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B
bidyut.biswal9@gmail.com
Oct 25, 2022
Oct 26, 2022
This thread was updated on Oct 26, 2022
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Payment debited but order not placed

Address: Basheer Men's Hostel, Shivbagh Colony, Ameerpet

While ordering pizza from pizza Hut app the amount being debited but the order not placed on 25th of October 2022.I had done upi payment ie, on Gapp. Kindly refund it ASAP....
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S
Srilathadhanish
from Chennai, Tamil Nadu
Oct 25, 2022
Oct 26, 2022
This thread was updated on Oct 26, 2022
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Order not placed but money has been debited via GPay

-date of incident[protected], 7.48pm
-i have placing my order in pizza hut app and have paied my aomunt via GPAY 238rs .money has been debited but order not placed till now (8.50pm)so i'm rasing this complaint to refund my amount immediately .
i was so disappointment this kind of glitches of this pizza hut apps .REFUND MY MONEY IMMEDIATELY ....
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P
pavankumar.1987
from Hyderabad, Andhra Pradesh
Oct 25, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Refund not credited from Pizza Hut

Hi,

I placed an order on 01/10/2022 and made the payment via Paytm. The amount is deducted from my account, but the order did not got delivered to me. I have raised my complaint to the Pizza hut Customer care and they promised that my amount would be credited in 7 working days. They said that the refund has been processed but till date I have not received the refund yet.
Attached screenshots for your reference. Please...
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V
Varshini Shetty
Oct 25, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Not maintaining hygiene

Address: Sunkadkatte Bangalore 560091, front of D-mart

Hello,
I would like to complain about the hygiene of the sunkadkatte branch Pizza Hut.

When I went buy pizza to the store I was told that the server was down and asked me to wait for 30 mins. After waiting for 30 mins i went and order the pizza and I was so shocked looking at the restaurant, it was so dirty and messed up and the person preparing pizza did not wear gloves and was so intolerant to the customer.
br...
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J
Juhi198
from Gurugram, Haryana
Oct 21, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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Money is deducted but order not placed

Hi team, I've placed an order on 16/10/2022 of amount 330.76 Rs I've made payment with phonepay UPI(Transaction Id:T2210161558184527180205) the money was deducted from my account but order was not placed then again I've made another order and made payment with same procedure the its placed but money deducted twice and order placed only once.

Transaction I:T2210161558184527180205
Date:16/10/2022
Time:03:58...
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S
sandy_gkp
from Gorakhpur, Uttar Pradesh
Oct 20, 2022
Oct 20, 2022
This thread was updated on Oct 20, 2022
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Freeze website during UPI Payment, payment deducted but not refund

Address: Jail Bypass Road Sarswatipuram Lane 1

On 14th October 2022, I ordered pizza from pizza hut but their website got freeze while making a UPI payment and my payment was also deducted since then I am worried I call customer care they are not able to respond Earlier it used to say that payment has been returned to you but today the payment has not come for so many days now when I contact them, it does not pick up the phone nor is refunding the payment...
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1
19215
from Varanasi, Uttar Pradesh
Oct 17, 2022
Oct 19, 2022
This thread was updated on Oct 19, 2022
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Behavior with customer

Address: Sigra, Varanasi, Uttar Pradesh

The man taking order was too rude and arrogant. The worst experience ever at a food store....
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A
Ajithrthomas
from Trivandrum, Kerala
Oct 16, 2022
Oct 17, 2022
This thread was updated on Oct 17, 2022
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Vouchers not accepted at outlet

Address: Trivandrum

I went to 2 outlets of Pizza Hut in Trivandrum and both were not accepting vouchers. The reason they say is that they have orders not to accept vouchers for 2 months. I have voucher for Rs 1000 expiring soon....
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A
Aravindan28
Oct 15, 2022
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Money deducted from paytm wallet order not placed

Address: Pizza hut,tadepalli

I have order the pizza from.pizza hut tadepalli, while I am ordering the pizza I try to pay from paytm wallet then my transaction page frozen please respond my issue as soon as possible...
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A
Aravindan28
Oct 15, 2022
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Paytm Transaction unsuccessful but paytm wallet money deducted

Address: Pizza hut,tadepalli,vijaywada

I have ordered pizza in pizza hut app and while I am going to pay for my items in transaction page app is frozen and then from.my wallet money is deducted...
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A
anshul1234
from Noida, Uttar Pradesh
Oct 15, 2022
Oct 15, 2022
This thread was updated on Oct 15, 2022
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Sales man Taking extra money

Address: Sector 41 Gurgaon Haryana

After 11 pm he said I won’t serve any pizza combo you have to buy everything separately as per our store rule which lead to double payment which I had to do....
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N
nihar66
from Hyderabad, Andhra Pradesh
Oct 13, 2022
Oct 15, 2022
This thread was updated on Oct 15, 2022
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My money was debited and they didn't return the amount

Address: Pizzahut old alwal suchitra, Hyderabad

I paid 445 for the pizza through UPI, the cashier said the money was not shown in there account, so he said he can't give me my pizza and the amount will be shown in my bank account within 48 hours, but that didn't happen, there customer service was also worst the manager talked rudely when I asked about the refund for the amount...
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M
Mercy Sen
Oct 10, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
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Really Burnt pizza

I received totally burnt pizza which was extremely bitter in taste....
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