Policy Bazaar Complaints & Reviews

Dear sir, i bought a motor policy from policy bazaar through a policy bazaar partner. The partner code is IP81121.
They login my policy and issued the policy same day. But policy bazaar partner given wrong details about my previous insurance and its expiry.insurer cannot give claim If any claim came in future becuase of this wrong information.
So i informed the same to policy bazaar partners and requested them to cancel the policy and refund. They requested me to buy a alternative policy for the same vehicle again and create a ticket for cancellation. As they said again i bought a policy and created the ticket for first policy cancellation. So far no reply. I called many times to their customer care. No reply on the same. Now i dont know what to do. They ruined my time by playing this. I don't know where to complain.
Policy details are given below FYI

Car ignis delta petrol
Insurer- Digit
(Need to cancel this policy )

As they said i bought new policy for the same vehicle and that details given below.
Car ignis delta petrol
Insurer - oriental Insurance

My contact details
Nithin mp
[protected]
Mail - Nithin.[protected]@gmail.com

I have bought the premium car Oriental insurance from PB and filed my first claim in Jul. It was a hassle to provide lot of documents in the beginning to file a claim. It took me more than a week to file one. In spite of all correct documents, videos and pictures, I haven't received my reimbursement for the approved amount for more than 2 months.

I have escalated to Customer service, their supervisors and head of customer service. No action has been taken and when I call, I receive a catered response that it has been approved and please allow us some time.

They provide fake promises on the website that they will get the amount reimbursed within 10 business days. Don't fall for it.

PB is no different than any other sales agents, selling BS.

Wrong policy was sold to me with fake commitment, now waiting for refund last 60+ days.

It is very worst experience, around 20+ mail regarding refund but its not processed yet.

Now its time to take some legal action against Policy bazaar.

I kept getting tossed around and passed. The customer support started ghosting me. The money is stuck for my insurance application and after making 10 requests of policy application cancellation because of terrible customer support.

सर मैं पोलिसी बाजार से टर्म इंश्योरेन्स कर रहा था मेरी पत्नी का पेन कार्ड ना होने के कारण पोलिसी नही कर पाया एमाउन्ट पे टीयम से कट गया परन्तु पैसा अभी तक रिफंड नही किया गया

Let this be on record that Policy Bazaar has horrible claim handling process.

I registered my motor insurance claim on 11th August, 2022 for cash reimbursement. After 16 days no surveyor has been appointed till date and for all this while my motor vehicle has been at the workshop.
For a job of half a day at the workshop, my car has been at the workshop for a week.
BPW34849 employee code Policy Bazaar has been of no use to solve my query. Instead I have been informed that for the past 16 days my claim was in the wrong department. No follow ups from policy bazaar, I have to call your team and explain the entire process again and again.
Policy bazaar did not intimate United India Insurance Co till date so naturally they did not send their surveyor.

All documents for the claim had been submitted by 12th August 2022.

Horrible service and gross incompetence by policy bazaar.
Claim ID - 909161
Date of claim intimation - 11th August, 2022

Max Bupa health insurance -[protected].
Just a warning to everyone. Don't buys your policy from Policy Bazaar. They are fraudulent agents and Will manipulate you taking the policy with multiple hidden clauses. They will just make you pay you the amount and then will never respond. I got cheated of 58k by policy bazaar.
Took parents health insurance for the very first time. And suddenly after 1.5 years got from Max Bupa that...

I have bought a Health Insurance Policy for a coverage of Rs. 1 Cr. wherein 10 Lakh was main policy plus 90 Lakh was topup plan from Niva Max Insurances.

While selling Policy to me Policy Bazaar informed that Critial illness will be covered from day one but ufortunately while got the policy documents it mentioned that I have not opted Critial illness and Niva Bhupa have asked to me pay extra while i have raised the same question to Policy Bazaar executive Kiran 4-5 time and she assured that Critial Illness will be covred from day one.

This a very unethical business practive for inmposing polices on customers who pays for it from their hardly earned money.

Can any helpme to get it covered in existing policy.

Dear sir. my term insurance policy -Reference ID:[protected], booking date is the 1st of August and now 20 days passed still not issued after money has been charged for the same immediately. I want to know the status if it will be issued or not issued. i am having great inconvenience because of this and there is no proper response from the customer care team and the one who persuaded for the policy.

my contact number EMAIL : [protected]@yahoo.co.in

Hi,

It isn’t very pleasant Policybazar, as I know it usually takes a few days for adding a child to the policy, and here it’s a month. your executive told me that it takes 3-7 days. I repeatedly got mails with timelines but still no success. Which directly impacts my claim. As per your claim team, they required the baby card as well to process. your team is not responding anymore. I tried to connect with the insurer directly & they told me to connect with you.

I need the money on a very urgent basis as I have to pay the debt which I paid in hospital and No suitable action taken by your team.

I purchased a policy of Nina bupa last month for which the amount was ₹46000 but the agent told me that it will cost me ₹42000 because of my card. I asked him many times and that time he confirmed me that ₹42000 has to be paid on emi basis. Now I got to know that 42000 should have been paid as lump sum amount to get the discount. As now I am being charged at 46000 I have applied for emi foreclosure which is costing me ₹2000 more.The sgent is also backing from his words and is saying that 42000 was the lump sum amount that he told. I am really disappointed from this behaviour from your side as I have to suffer a loss of 2000 without my mistake. I feel really sad to have trusted him on that point of time.I really want policybazaar will into the matter and compensate me for the loss because it has been made because of a mistake from your agent part. I really want an action to be taken otherwise I do know about my customer rights as well.

I applied for a star health insurance policy on July 2nd 2022. Paid the amount Rs.83810.
I did not get any response from insurer so cancelled the policy on 7th July,

It is close to 40 days and I am yet to receive refund, I keep getting g apology emails shifting the refund date. Sample email below.

[protected] Forwarded message[protected]
From: Shivani Tyagi(BPW34858)
Date: Tue, 9 Aug 2022 at 6:12 PM
Subject: Re: Your Service Request Ref ID-PB54114964
To:

We’ve got an update for you
Hi!

Apology for the delay!
At the outset please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we are religiously following up with the insurer regarding refund update and request them to expedite the refund process.
Please allow us time till 12th august 2022 we will share a refund update with you before this date. Please be rest assured we shall remain in touch with you till closure and keep you posted on this.
We solicit your cooperation in the interim.
In case you need any further assistance or clarification, please feel free to revert to this mail or call us at[protected]toll free) from your registered mobile number.

We are always happy to assist you.

Thank you for choosing PolicyBazaar. Have an awesome day!

Shivani Tyagi
BPW34858
Policybazaar Insurance Brokers Private Limited (formerly known as Policybazaar Insurance Web Aggregator Private Limited) | CIN: U74999HR2014PTC053454|Registered Office - Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 | Policybazaar is now registered as a Direct Broker |Registration No. 742, Registration Code No. IRDA/ DB 797/ 19, Valid till 09/06/2024, License category- Direct Broker (Life and General)|

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Please help recover my money.

Severage line is choked and water is flowing on ground and its stinking too much. Please get the checked on priority.

Hi,

Ms Pooja from Policy Bazaar has sold me a Term Plan Policy no C[protected] in the month of March 2022. I have clearly stated that I am an NRI, still they charged me GST and i have paid three premium i.e. March // April // May 2022. I have lodged several complaints without success.

When I have contacted Tata AIA directly, they told me to pay the premium without GST and I have paid premium without GST for the month of June and July 2022.
To my surprise, last week I got an email from TATA AIA stating that my policy has been lapsed due to short payment on account of GST amount and they advised me to pay the GST amount as well.

I have contacted PB many times but no response.

Regards
+[protected]

I renewed my 2 wheeler insurance policy through policy bazar on 28th July. I made payment which is successful but my policy is not issued yet. I tried many times to contact to policy bazar through mail and calls but not got good response. Its been 10 days my policy is not issued yet.

I bought royal sundaram policy. Here I am attaching my payment confirmation mail.

Policy no- VMPB[protected]
Vehicle registration no- CG07BM7519
Payment reference no- PB55427347
Name- Ram kumar dewangan

I had planned to invest in mutual funds and clearly mentioned that I don't need insurance plan but I was misguided and my money was invested in a unit linked insurance plan attached with a endowment plan.

Dear Sir,

I own a Two wheeler - Hero Pleasure. The policy was expiring on 13/7/2022, i renewed it on 11.07.2022.

They made a mistake they wrote the date 16.07.2022 instead of 11.07.2022.

Unfortunately i met with an accident on 15.07.2022. when we went to claim, Oriental insurance did not accept the claim because of the date of the policy.

On complaining to Oriental insurance, they did change the date again to 19.07.2022 instead of 13.07.2022.

Oriental people are just writing mails, that they have corrected the copy in written in one line the effective date is 13.07.2022 .

According to Oriental people, the change in general endorsement is not valid, they need change in period to accept a claim.

Same oriental delhi people are not changing the date and just writing a general endorsement that the effective date is 13.07.2022.

Now policy bazaar is not helping, oriental vapi people are good supportive but not able to help beyond their capacities.

Oriental Delhi just says this is best we can do.

Policy Bazaar just closed the ticket saying claim department will solve it, but nobody calls back.

Please help.

I was made to renew my daughter's two year old star health insurance policy through policy bazaar While persuading me to renew the policy, the agent Ms Sapna Sharma kept calling me from her mobile number and gave me false information. As my daughter's policy had accrued two years no claim benifit (5 lac + 2.5 lac NCB) the other competing brands available through policybazaar portal had offered better terms for renewal however Ms Sapna said...

Dear Sir, Mam

This is to inform you that I had recently open 2 policy from Policy Bazar. This policy was for TATA AIA. In the process of Issuance of Policy I have found that my False Document used while opening the policy.

Location of the Office mention below.

28.4525017, 77.0686375

I had taken a Group Health Insurance for my employees in the month of March 2022, which was rejected by the insurer company stating certain reasons, I was informed about rejection after around a month that is in April 2022, and was informed that my refund would be sent, it’s been more than 3 months I haven’t received any refund till date. The executive are responding that refunds would be generated soon but nothing has happened till date.
The request number is 1396734
The attached copy of my communication with the executive for reference