Claimed

Policy Bazaar Complaints & Reviews

1.2
Updated: Feb 25, 2025
Complaints 1476
Resolved
354
Unresolved
1122
Contacts

File a complaint to Policy Bazaar

Having problems with Policy Bazaar?

File a complaint and get it resolved by Policy Bazaar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Policy Bazaar reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jee1575
Sep 19, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Not enough support regarding policy

They have issued the policy with incorrect address and when requested for reissue they are not providing any support....
Helpful
Found this helpful?
2 Comments
Report
Copy
N
Nithin Mp
Sep 17, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Motor insurance cancellation.

Dear sir, i bought a motor policy from policy bazaar through a policy bazaar partner. The partner code is IP81121.
They login my policy and issued the policy same day. But policy bazaar partner given wrong details about my previous insurance and its expiry.insurer cannot give claim If any claim came in future becuase of this wrong information.
So i informed the same to policy bazaar partners and requested them to cancel the...
Helpful
Found this helpful?
1 Comment
Report
Copy
T
Thanneermalai Narayanan
from Bengaluru, Karnataka
Sep 14, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Reimbursement money has been delayed indefinitely

I have bought the premium car Oriental insurance from PB and filed my first claim in Jul. It was a hassle to provide lot of documents in the beginning to file a claim. It took me more than a week to file one. In spite of all correct documents, videos and pictures, I haven't received my reimbursement for the approved amount for more than 2 months.

I have escalated to Customer service, their supervisors and head of customer...
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
G
guptaankit17
Sep 6, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Pathetic service, Fake Commitment by Agent

Wrong policy was sold to me with fake commitment, now waiting for refund last 60+ days.

It is very worst experience, around 20+ mail regarding refund but its not processed yet.

Now its time to take some legal action against Policy bazaar....
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
R
Rahul Pardasani
Aug 30, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

The worst customer service ever.

I kept getting tossed around and passed. The customer support started ghosting me. The money is stuck for my insurance application and after making 10 requests of policy application cancellation because of terrible customer support....
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
S
sagar Kumar Jayswal
from Sidhi, Madhya Pradesh
Aug 29, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Policy cancel but amount not refund

Address: Keshwahi bahari

सर मैं पोलिसी बाजार से टर्म इंश्योरेन्स कर रहा था मेरी पत्नी का पेन कार्ड ना होने के कारण पोलिसी नही कर पाया एमाउन्ट पे टीयम से कट गया परन्तु पैसा अभी तक रिफंड नही किया गया...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
sagarruia
Aug 25, 2022
Report
Copy

Claim Filing Delayed by Policy Bazaar

Let this be on record that Policy Bazaar has horrible claim handling process.

I registered my motor insurance claim on 11th August, 2022 for cash reimbursement. After 16 days no surveyor has been appointed till date and for all this while my motor vehicle has been at the workshop.
For a job of half a day at the workshop, my car has been at the workshop for a week.
BPW34849 employee code Policy Bazaar has been...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dvs271990
Aug 22, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Report
Copy

Policy Bazaar -Max Bupa health insurance -31175613202000, fraud and manipulation by policy bazaar

Max Bupa health insurance -[protected].
Just a warning to everyone. Don't buys your policy from Policy Bazaar. They are fraudulent agents and Will manipulate you taking the policy with multiple hidden clauses. They will just make you pay you the amount and then will never respond. I got cheated of 58k by policy bazaar.
Took parents health insurance for the very first time. And suddenly after 1.5 years got from Max Bupa that...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Manoj Singh Sumania
Aug 20, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Report
Copy

Not Given Committed Coverage by Policy Bazaar

I have bought a Health Insurance Policy for a coverage of Rs. 1 Cr. wherein 10 Lakh was main policy plus 90 Lakh was topup plan from Niva Max Insurances.

While selling Policy to me Policy Bazaar informed that Critial illness will be covered from day one but ufortunately while got the policy documents it mentioned that I have not opted Critial illness and Niva Bhupa have asked to me pay extra while i have raised the same question...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
judedsouza
from Udupi, Karnataka
Aug 20, 2022
Report
Copy

Policy not issued money deducted now 20 days

Address: C/o Flossy Dsouza, House No. 3/31, Near Kukkude Temeple, Haradi, Bhrahmavara Udupi 576213

Dear sir. my term insurance policy -Reference ID:[protected], booking date is the 1st of August and now 20 days passed still not issued after money has been charged for the same immediately. I want to know the status if it will be issued or not issued. i am having great inconvenience because of this and there is no proper response from the customer care team and the one who persuaded for the policy.

my contact number EMAIL :...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
immanoj96
Aug 17, 2022
Report
Copy

Claim reimbursement, false information, misguiding

Hi,

It isn’t very pleasant Policybazar, as I know it usually takes a few days for adding a child to the policy, and here it’s a month. your executive told me that it takes 3-7 days. I repeatedly got mails with timelines but still no success. Which directly impacts my claim. As per your claim team, they required the baby card as well to process. your team is not responding anymore. I tried to connect with the insurer directly...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Simran118
from Ghaziabad, Uttar Pradesh
Aug 10, 2022
Report
Copy

Wrong information provided

Address: Ghaziabad, Uttar Pradesh
Website: Policybazaar.com

I purchased a policy of Nina bupa last month for which the amount was ₹46000 but the agent told me that it will cost me ₹42000 because of my card. I asked him many times and that time he confirmed me that ₹42000 has to be paid on emi basis. Now I got to know that 42000 should have been paid as lump sum amount to get the discount. As now I am being charged at 46000 I have applied for emi foreclosure which is costing me ₹2000 more.The...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sundari Srinivasan
Aug 9, 2022
Report
Copy

Refund of cancelled policy

I applied for a star health insurance policy on July 2nd 2022. Paid the amount Rs.83810.
I did not get any response from insurer so cancelled the policy on 7th July,

It is close to 40 days and I am yet to receive refund, I keep getting g apology emails shifting the refund date. Sample email below.

[protected] Forwarded message[protected]
From: Shivani Tyagi(BPW34858)
Date: Tue, 9 Aug 2022...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Policyshokeen
from Gurugram, Haryana
Aug 9, 2022
Report
Copy

Sewerage Choked

Address: Plot no. 119 Sec 44 gurgaon

Severage line is choked and water is flowing on ground and its stinking too much. Please get the checked on priority....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
neeraj_dutt
Aug 8, 2022
Report
Copy

Mis selling// Charging GST Term Plan for NRI

Hi,

Ms Pooja from Policy Bazaar has sold me a Term Plan Policy no C[protected] in the month of March 2022. I have clearly stated that I am an NRI, still they charged me GST and i have paid three premium i.e. March // April // May 2022. I have lodged several complaints without success.

When I have contacted Tata AIA directly, they told me to pay the premium without GST and I have paid premium without GST for the...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anamika9292
from Bhilai, Chhattisgarh
Aug 7, 2022
Resolved
Report
Copy
Resolved

Policy not issued yet

I renewed my 2 wheeler insurance policy through policy bazar on 28th July. I made payment which is successful but my policy is not issued yet. I tried many times to contact to policy bazar through mail and calls but not got good response. Its been 10 days my policy is not issued yet.

I bought royal sundaram policy. Here I am attaching my payment confirmation mail.

Policy no- VMPB[protected]
Vehicle registration...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kks@1
from Asansol, West Bengal
Aug 6, 2022
Report
Copy

Misguided me and sold wrong product to me

I had planned to invest in mutual funds and clearly mentioned that I don't need insurance plan but I was misguided and my money was invested in a unit linked insurance plan attached with a endowment plan....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
smilee1010
from DAMAN, Daman and Diu
Aug 4, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Report
Copy

Two Wheeler insurance - Policy Renewal not done properly.

Address: Vapi
Website: policybazaar.com

Dear Sir,

I own a Two wheeler - Hero Pleasure. The policy was expiring on 13/7/2022, i renewed it on 11.07.2022.

They made a mistake they wrote the date 16.07.2022 instead of 11.07.2022.

Unfortunately i met with an accident on 15.07.2022. when we went to claim, Oriental insurance did not accept the claim because of the date of the policy.

On complaining to Oriental insurance, they...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
AshutoshChaurasia
Aug 1, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
Report
Copy

Wrong information provided while selling health policy

Address: Policybazaar
Website: policybazaar.com

I was made to renew my daughter's two year old star health insurance policy through policy bazaar While persuading me to renew the policy, the agent Ms Sapna Sharma kept calling me from her mobile number and gave me false information. As my daughter's policy had accrued two years no claim benifit (5 lac + 2.5 lac NCB) the other competing brands available through policybazaar portal had offered better terms for renewal however Ms Sapna said...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhavin Chetankumar Babla
Jul 31, 2022
Report
Copy

False Document used while opening the policy

Address: 57, Phase 1, Sector 44, Gurugram, Haryana 122001, India

Dear Sir, Mam

This is to inform you that I had recently open 2 policy from Policy Bazar. This policy was for TATA AIA. In the process of Issuance of Policy I have found that my False Document used while opening the policy.

Location of the Office mention below.

28.4525017, 77.0686375...
Helpful
Found this helpful?
Write a comment
Report
Copy