Red Bus Complaints & Reviews

I booked ticket from Bangalore to gokak on 30-01-15 amount dedudeducdeducted of 1600 ruprupeesrupees But ticket not booked This is worst serviserviceservice from redbud mob-[protected]mob-[protected] PleaPleasePlease book or retureturn moneymoneymoney money

It is a great disappointment to see that red bus giving such bad services.They are concerned only about the ads and money they earned from their sites.They do not check the vendors background before registering them on their websites. As a result we(the customers) suffer though we pay extra for comfort services and our holidays are ruined.Please bring this site down as soon as possible so that it can be replaced with a better site who are more concerned with their customer's welfare rather than money and check the background of the vendors they register on their sites.REDBUS should own RESPONSIBILITY for all services(Or WARRANTY) they provide and should see the customers are provided proper refund if not satisfied with the services and file FORMAL COMPLAINT against such Vendors. My ticket Number is TH2F79245623 and TH2F[protected]S L H Tours And Travels)and this is what I faced on my journey from Bangalore to Goa and back: 1. When we reached the stop, it was said that our AC bus was replaced by Non AC. 2. The staffs were rude and asked us to not board as they knew we did not have other choice but to go with them. 3. The layout of the bus shown in red bus was not correct and though we paid extra for front semisleeper seats in Redbus we were given rear seats with no pushback, forget about semi sleeper. 4. The bus provided was a run down and pathetic bus with NO Suspension (though we booked a multi axle one) 5. When returning also we had the same bus and they did bother to change/rectify their bus, though they had 3 days to do so. 6. Most of the passengers including us were not given the refund promised as the staff members were not present at the scene of crime and REDBUS does not do online refunds.

Dear sir/mam, i m a passanger who was traveled yesterday from palani to tuticorin with redbus ticket, the complaint was, i had booked two tickets from palani to tuticorin through this redbus and i got the tickets from aarthi travels on 26 th of this month at night 11.00pm reporting time and departure was 11.15 pm, But the travel agent told me that the travels time was 12.30 pm, how its happens in redbus the both time was wrong, i suffered lot with my wife and my small kid in the cold situation .please change the time . ticket details are: TH2N42369555 PNR:DCE52E06. actually the address and landmark also wrong.

this is to inform you that on 24th, jan 2014 i have booked three tickets from delhi to jammu while booking on redbus site an exclusive payu money cash back offer is showing according to which if i book through payu money i will get 5% cash back on any transaction maximum up to 50 rupees .but till yet i didn't received any cash back yet . kindly look into the matter.i am also attaching photo of my ticket with this mail. thanking you karan kapoor ph [protected]

I had booked one seat from redbus.in, but due to some reason i had cancelled the same ticket. The problem is, cancellation amount is not credited yet. Already sent 20- 50 mails... no use. Please do the needful. Regards Vineeth MK [protected]

I have booked ticket no TH[protected] to travel from Puliyangudi to Chennai on Jan 18’2015 But the bus operator neglected and missed to pick me at the landmark at right time(departure time 7:40 PM) and I wasn’t able to travel on Jan 18’2015

The complaint is yesterday by 6 pm i was on the process of booking a ticket for V Maheswari to an up and down trip from Chennai to sattur in Yogan travels and SRM travels respectively. after selecting the two way bus the payment was made through debit card. both trip costed 1499 rupees. i had submitted. but from the message from the bank to the cell no. i come to know only 799 rupees as been debited from the account. Which is the cost of the onward journey to sattur in Yogan travel on 23rd Jan 2015. but have not received the ticket in any form. The cell number registered for booking is [protected].and after two hours of calling to rebus i got through and spoke to Ms. Saranya, who explained that there was some problem so the booking could not be done. the money would go back to the account in 7 working days. The she expressed that the problem is rectified and i can do the booking now. so i did the booking again and it was same case of yesterday that got repeated, with no booking and money debit for only on journey. i called up rebbus again they have asked me to call after twenty minutes. It is stressfull!!! I am eagerly waiting ...

I booked one ticket from Tiruchirappalli to Chennai travel on Sunday, January 18, 2015. The bus seats shown had only five seats in the last row. The seat I selected was middle seat in the last row of the bus. But the bus had 6 seats in reality. Ticket no: TH2H62873882

Hi, I have booked the from Bangalore to Erode on January 02nd, 2015. By the time of booking the ticket in Angel travels the Departure time was 11.15PM on your website. After booking I have received the mail saying Departure time is 9.00Pm which is not possible to me to reach the bus. I didn't check the mail guess it will be ok and I have reached the Travel office by 11.00PM, Really it was bad experience which I never expect from RedBus Expecting you to Refund the money for this Issue shortly, before I am taking this issue to next level. Please find attached the Screenshot Image for your reference. My Name : Sarputheen Mobile no : [protected] email id : [protected]@gmail.com

I booked a bus ticket on 24th December 2014 from goa to Belgaum in paulo travels. An amount of rs 450 was debited from my hdfc account, but I did not get a ticket, a refund was promised but when i called the customer care no one answered. I've been trying from a long time. Please help me get my refund.

I booked 2 sets of tickets for 8th december 2014. one is for morning 3am in kallada travels from ernakulam to trivandrum and another one is in a1 travels from trivandrum to calicut.@10pm And the cases My first travel was at 3am from ernakulam. I am 6ft 1inch height I can keep my legs in ordinary buses that's why I am booking volvo bus. I booked volvo bus in kallada travels. Everything went find. Morning 2 am one of them called and told me that "bus is not in condition we have arranged a traveller for you". I told them I can't travel in traveller, they told that other wise they will refund the amount ( I should tell the WTF ), but unfortunately I can't accept that because I need to reach there at 7am. They arranged traveller I travelled in that traveler. After reaching trivandrum I cancelled all my plans and just slept in hotel because I was feeling very tired. What you can do for this one? And the second one. My journey was in a1 travels. at 10pm with my wife. I reached my boarding point at correct time and bus came. I shown them my ticket, they told that those seats are already booked or your ticket got cancelled. What I can do in such situation because my wife is there with me. And also they told that if you can pay ticket amount we will give you 2 seats. I went atm and collected money. They told that contact redbus, they will refund your amount. Ticket no:TGD[protected] Ticket no:TGD[protected] I have sent mail to them on December 12th 2014, Its almost 1 month before. And got response from them that they forwarded my complaint on 20th December. After that I didn't got any response from their said

Dear Sir,

I have booked a ticket on 29.11.2014 in Rathimeena travels through Redbus online booking from Chidambaram to Trivanrum to go for my Railway Exam. Rathimeena travela informe that my name was not found in their passenger chart so did not allow me to travel. I have complainted many time by mail and calls about this matter to Redbus and asked for refund. But till now the have not refunded my money. Kindly take action against Redbus and stop their cheating business in online ticket booking service.

My Cell. No: [protected]
Mail : [protected]@gmail.com
[protected]@yahoo.co.in

Redbus Ticket No: T6CS68283767
PNR.NO: RMT4045852

I have booked a ticket on http://www.redbus.in from Goa to Pune with Paulo travels. This bus ticket website have not mentioned any where that "Partial cancellation is not allowed." I got this mentioned only in ticket emailed to me after booking ticket. I have booked ticket for 5 person in a single ticket. Now I need to cancel it for just one person, but company does not allow partial cancellation, it means I need to cancel complete ticket...

I booked a ticket via red bus on Friday morning i.e. on 14.11.2014 XXXX Ticket No.: TGCA39545652/PNR No.: 22675994, but somehow my plans gets cancelled on the same day of travel, I tried to cancel my ticket by calling them on their customer care no. # 39412345 by 3:00 PM its self but I’m not able to connect with them as there is some problem in the line so after wasting my 30/35 mins, I put a mail to red bus to cancelled the ticket on same day i.e. Friday 14.11.2014, 3:43 pm, so as per policy I’m supposed to get a refund amount of 25% of booking amount. I wrote 10/12 mails to customer care about the same, but they always telling the mail was send after 3:45 PM, so they can’t refund as per policy, however when I send a copy of my send mail which is reflecting clearly the send mail time is 3:43 PM. So as per Redbus policy I’m supposed get the refund amount, but they are not responding to my mails anymore. I already send 3 reminded mails for this, but still they are not responding. However it not fault if there customer care no. are not working, if it was in working status then I should had done my cancellation by 3 PM only. However it’s by mentioned by redbus that due to some technical reason some time no. don’t work. So why a customer need to suffer about it. Request to please suggest me how to take this further. Thanks, Sumeet Sah M: +91 [protected]

i have booked a ticket for my daughter from kannur to banglore on 22 December for travelling on 29.12.2014., vide your ticket number TGDH3582366..But the trip was cancelled on the last day..and iwas asked to board another bus from Thalassery which is 26kms away from Kannur. The Cavery bus operators have not made any arrangement to pick us from Kannur. And the bus from Thalassery which was supposed to pick us at 11 pm reached only by 0100am. When i asked Cavery bus operator who informed me about the cancellation of trip (mob.no..[protected]) told me that if you have any complaint you make it to Redbus as you have booked the ticket through you...I would like to hear from you before i take any further action.. sivadasan PV mob.no.[protected]

My Brother booked a ticket from Pune to Ahmedabad in Eagle travels through Redbus.in. The date is 23rd Dec 2014. The ticket is confirmed and amount was deducted by Redbus. When boarding, Eagle travels denied that ticket is booked and hence was not confirmed. On what basis Redbus.in book and confirm ticket with Travel agents? On what basis they debit the money of customer ? Why they deny the refund of customer?

from rameshwaram to chennai e ticket booking is finished but eticket copy is not recived in my email so please send my e tikcet copy my name is sai sathesh booking on[protected] book date[protected]. total tickets 5 nos . my contact phone no. [protected]. email adress ; [protected]@gmail.com. referens no; 41733101

MY NAME IS SUCHIT BHAGAT.I HAD BOOKED ONE TICKET FROM AMRAVATI TO PUNE ON 8TH OF DECEMBER 2014 .MY JOURNEY DATE WAS ON 9TH OF DECEMBER 2014, FOR WHICH I HAVEN'T GOT ANY REFUND YET EVEN AFTER CALLING MANY TIMES ON YOUR CONSUMER NUMBER.MY JOURNEY WAS FROM AMRAVATI TO PUNE.REFUND AMOUNT RS.950 AND TRAVELS NAME WAS VRL TRAVELS.REF NO. 40745687.IF THIS CONTINUES I WILL BE GOING TO CONSUMER COURT. REGARDS, SUCHIT G BHAGAT. [protected]

I booked 2 bus tickets from Red Bus on 7 dec, 2014 from Lucknow to Delhi.The bus broke down on Kanpur Jhansi highway at 12.30 am.The bus owner didn't respond and the driver ran away from the spot leaving the bus and passenger stranded.There was no help of any kind.neither any alternative bus was made available.I tried calling red bus call center and they didn't respond.The Conductor refused to refund my money Rs 1698. Strict action should taken against red bus.they charge exorbitant pries and don't take any responsibility.They are fraud.Im calling them since 7 dec, 2014 for refund but they are not replyingThe bus was by R.S YADAV travels. and departed from lucknow's piccadily hotel at 8.40 Pm.

There was an offer on website for a discount of Rs 100 through mobile app which was not given at the time of booking. It showed discounted amount on payment page but debited full amount and are not responding to emails or calls. Even after multiple fails and follow ups, I h. Not received any response from the team The company might have earned huge out of such fraud from lot of customers. Now they have come up with new scheme, i request all to beware and choose other options which are genuine. AVOID REDBUS.IN, ITS FAKE