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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Jan 7, 2025

Complaints 3923

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Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Red Bus reviews & complaints page 187

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Address: Chennai, Tamil Nadu

My daughter travelled from Bangalore to Chennai on the night of 14/01/2014 by Hebron company bus. The scheduled departure time was 11.30 pm from Bangalore and ETA at Chennai was 05.30am on 15/01/2014. However, the bus left Bangalore at 11.25 pm and reached Chennai, surprisingly at 03.15 am. Such an arrival - 2.15 hrs before time was due to over speeding and not stopping for using the rest room. Further, this arrival before time caused anxiety...

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Address: Chennai, Tamil Nadu

It is surprising to note that a ticket booked to travel from Chennai to Kumbakonam on[protected] at 3-05 P.M. for a travel to take place at 10.45 P.M. was not permitted to cancel since the passenger fell sick and cannot take the travel. Even after explaining all to the red bus person and Karthik Ramu travels they are very arrogant and refused to cancel the ticket. Moreover it has taken more than 25 minutes to reach red bus to inform about...

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Address: Bangalore, Karnataka

I have booked total five tickets from redbus.in in SRS travels from bangalore to venoor however ihave requested for partial cancellation of two tickets and same request was processed from the website and igot new ticket Pnr no but when the passengers had to operator that is SRS travels office and their we got to know that all the five tickets were cancelled due to that my passengers could not travel and finally they opted for taxi from bangalore...

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Address: Mumbai City, Maharashtra

1) the time to alight is not mentioned ticket ... 2) The contact nos are wrong ... see their message below again as a reply to it ! Dear Swapan Purkayastha, Thank you for your request. With reference to your email below, we request you to kindly call the operator on the number provided on the ticket, they shall assist you accordingly. Kindly find the same for your quick reference[protected]/[protected]. Shameer Pasha,...

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I am A.Sanjeeva have booked tickets from Redbus online on 19th November from Hyderabad to Vishakapatnam with the said ticket no. TFCF96995682 with the amount of 1690/- Rs. The bus has cancelled its services due to some vigilence check. So the next moment they said they will credit the ticket amount in our bank accounts for which they have taken my bank account details and also sent an confirmation mail saying that they will credit the amount...

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Address: Bangalore, Karnataka

Hai, I BINOY S JOHN(Mob: [protected]) tried to book a ticket from Kerala to Bangalore on 29/11/13 through Redbus .Unfortunately 760 got deducted from my CITY Bank Account and booking not happened.At the same day i called up to the Customer care and i got the reply that, the deducted amount will be refunded to my account with in 7 working days.7 working days got over and i want to know about the datails of that Deductable amount......

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Address: Chennai, Tamil Nadu

[protected] complaint number with redbus. Worst ever customer service from Redbus.in. Please read below for further details... I booked two tickets from Karur-Chennai for 15th of December in REDBUS.IN and had completed the payment and other details when it showed "OOPS there was an issue with the webpage" and it asked for the details of the transaction which I added and submitted and it reloaded to home page, no intimation...

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Address: Bangalore, Karnataka

I am Selvarasu K K from Bangalore, I have booked on line ticket for Chennai on 30th Nov, 2013 through Redbus. My ticket no.TFCQ82535349, SEAT NO. H2, boarding point Bommanahalli, Bangalore. I was waiting for bus from 10.30 pm onwards in Sangita travels at Bommanahalli (actual reporting time 11.15pm). The bus was came at 11.45pm (actual departure time is 11.30pm). I had rushed to bus in main highway road where the bus had stopped. The bus...

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Address: Hyderabad, Andhra Pradesh

I had booked the ticket for SRS travels through Redbus.in. On the day of journey SRS bus travels sent me a message saying that the bus was cancelled as the bus broke down, Which is acceptable. I called redbus and told them that i have got the message about the confirmation and need an alternate bus ticket immediately. Redbus executives told me that they haven't received any confirmation about the cancellation and hence cannot reimburse...

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Address: Bangalore, Karnataka

I had booked 6 tickets from Bangalore to Goa using in paulo travels using red bus. I wanted to do the partial cancellation so I contacted the Redbus customer care. They said I will have to cancel all the tickets and rebook the tickets. In which case I would lose the cancellation fee of all the tickets. I requested the concerned person for availing partial cancellation. They rudely denied any help for me telling me a lie that the travels has...

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Address: Chennai, Tamil Nadu

Name: Giridharan PNR: ABI56456 Cell no: [protected] Redbus Complaint Reference Number 10337270 I booked ticket on abi&abi . Journey date is 30 Oct, 9:40 pm. Boarding point is chrompet. I reached boarding point on 9.30 PM, i seen a bus from abi&abi, i go and shown ticket to them, they said that this bus is not you booked, the bus is on the way. So i wait for 30 minutes, after that i didn't seen any bus from abi&abi...

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Address: Bangalore, Karnataka

Hello Team, My name is Anil Kumar, I have a booked a SLV Travels Bus Ticket in Redbus.in site on 21st October 2013 from Sindhanur to Bangalore with HDFC Credit Card and the amount is 450. My date of journey is 10.45 PM 4th November 2013. Here with my complaint is i didn't get the prior information on cancellation of ticket and i got remainder SMS from Redbus.in on 4th November Saying journey to Bangalore today(4th November) at 10.45...

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Address: Chennai, Tamil Nadu

I booked a ticked from Perungulathur(Chennai) to Madurai on 31st October 2012. The reporting time was 11:44PM and the departure time was 11:59. I reached there by 11:30 itself. The drivers no.s sent by Redbus didn't work. I was made to wait there till 3:00 AM. When I called the Shama Sardar office they told my seat no. RU5 was occupied by someone else and has left from Koyambedu. I stopped all the buses from Koyambedu towards Perungulatur...

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Address: Bangalore, Karnataka

I am on call with REDBUS customer care now, I have called around 6:35PM on 29th Oct and asked to do the cancellation for one of the seat for Bangalore to Pune. Persona called Manjunath said I have already canceled and gave me details - U6 seat is cancelled - 976 RS will be refunded 20% charges for cancellation - your updated ticked will be received in another 5 Min After waiting for 30 min no message came to my mobile, and I again...

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Address: Hyderabad, Andhra Pradesh

Refund for a canceled ticket (Amount Rs 1000) is yet to be received from RED BUS Support team has stopped replying to e mails Ticket booked on 18/8, canceled on 22/8 Yet to receive 1000/- refund of the 2nd ticket canceled <TIN> TF9F[protected] berths) converted to <TIN> TF9J[protected] berths) - Refund Pending...

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Address: Pune, Maharashtra

Hi, I booked my ticket from Pune to Hyderabad for 16 oct 2013 at 9.30pm pickup time and 9.15pm reporting time(akbar travels). On 16 Oct 2013 at 9pm reached Opp. vaibhav talkies called given number[protected] / 30483463/ 64/ 65 for my confirmation in response I had been told that bus has left the pune station and will reach to my pick up point which is Opp. vaibhav talkies in 15mins and driver will call me and do my pickup. When i asked...

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Address: Hyderabad, Andhra Pradesh

Dear Red bus team, Red bus team cheated for Rs 400/ for refund. i was booked ticket from vijayawada to hyderabad on[protected] that day some red bus team was called and informed the bus was met with an accident so that bus was cancelled sorry for the inconvenience your amount will refund with two days automatically they told this matter. after 3 days i was starting fallow up finally they said that bus was not cancelled so we are not...

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Address: Bangalore, Karnataka

Dear Respected Sir, This is to inform you that today my relative Sandesh Bhat had booked the ticket from Bangalore to Udupi from the Red bus site (agent-Durgamba Travels-sleeper coach) to be departed from Vidyapeeta Circle at scheduled time at 9.15 PM and it was informed that bus was under repair when my relative called Durgamba contact number at 8.00PM and asked my relative to call at 9.00PM. When my relative called at 9.00PM it was...

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Address: Chennai, Tamil Nadu

Hi, I am genuinely a well wisher of your company and have been able to use your service a couple of times. It is very good in all the aspects but am sorry to say this, but no other way. I have booked the ticket in red bus from Chennai to Madurai in national travels. the departure time is 10.35pm but no one called me and care about me still now. I am just standing still and waiting for some other bus of the same travels will pick up me....

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Address: Mumbai City, Maharashtra

I have booked a ticket from redbus.in for mumbai to shirpur journey of 1 November 2013 on 9 October 2013. it was available with Rs. 500 fare at the time of booking. and after sometime price has been changed for same. and bus provider called me and said that i need to pay extra amount for same because of festival time. it is not my fault it was completely yours and bus operators bus fare data update problem. why would suffer in this case?...

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