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Reliance MART Complaints & Reviews

www.reliancemart.com

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Updated: Feb 4, 2025

Complaints 929

Resolved

97

Unresolved

832

So far, so good. Reliance MART is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Reliance MART will keep up the work and continue to help more customers with their concerns even better 🤝

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Billing Higher MRP Than the Actual MRP printed on the Product Label. the

Bill amount paid twice - no refund yet

Most useful reviews

Amount got debited twice but refund not received

Refund regarding double payment

Fraud in Billing

Featured stories

Refund regarding double payment

Jiomart Amount deducted but order declined and amount not refunded

Reliance MART reviews & complaints page 4

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Address: Tarbahar Bilaspur, Chhattisgarh

I did an online transaction of ₹1054 in Reliance Smart (PGBT road, Tarbahar, Bilaspur C.G)on 22nd March at 1:50 P.M using BHIM UPI . The transaction was successful from my side but. Reliance Smart said that they did not receive the amount and also took cash payment from me forcefully, thus they took double money from me. I didn’t receive my money yet on 6th April….after 15 days….they given me a ticket with Interaction ID SD32321491….....

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Address: infinity mall malad west

I paid via UPI for the first time. Store person told me that payment has not been received so I paid again but for for the first time too my money was debited so I complained to store they raised ticket but after that too I have not received my money back. My ticket ID is SD32424164...

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Address: Vallabh Nagar

Dear team,
I have always been avid buyer from Jio mart from all the categories. This time I am very much dis hearted from Jiomart.
Few days back i.e. on 29th January I ordered three frocks from kid section and received them on 2nd February but all of them had issue so I had to return them. Their pickup was done on 6th February to which refund amt. I received on 11th February but only of 1 item for other 2 items I didn't received...

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Address: Aundh Pune Reliance Mart

I purchased Balaji potato chips from Reliance mart and realized that i was charged more than mrp. Brought it to the notice of shop manager but since difference was only 50 paisa it was ignored. Issue of charging more than mrp is not expected from a brand like Reliance and they should do something to fix this issue urgently....

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Hi Team,

I am forcefully paid 2500INR for mistakenly missed one Item during billing, security guys threatened me for police.

Today I did shopping of 31 products in which one product was unbilled, it was missed due to high volume of items on counter, I informed them to bill at security gate but they told me to wait for verification, I was with my 6 months pregnant wife, I told them please bill this product but...

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What is your timing of closure of the store. I have tried to enter in store at 9.45 in the evening but security denied entry to me by saying ...internal staff will scold him if I allow me to enter and started arguing with me badly. I checked online and it showed that shop is open till 10.00 pm. Either allow costomers till 10.00 pm or change online timings to 9.30 pm so that we would not get misguided. Kindly teach your employees to behave...

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Address: Shani Bazar Road sector 21 rohini delhi

I am going tk store about4 days but he didn't taking my refund and insulting me please take an action and resolve this issue and I suggest that anybody didn't go to reliance mart....

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Address: Manipal

Purchased coffee worth 660 at reliance smart, udupi for Japanese visiting student . Fave app was used to pay the amount from the wallet. Although the transaction was successful, but the counter person mentioned no money received. Had to pay the amount using credit card.

Store person assured that money will be refunded in 4-5 days time, Not picking call nor money is refunded....

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Address: HIJUGURI KAPTAN CHUCK GAON BASBARI NEAR GATE NO-3

Dear Sir/Madam,
Today I was visited at Reliance Mart morning at about 7:40am, but the security guard refused to enter in the mall & told me to wait outside.
When I checked at Google map the timing of the mart is 7:00am opening & 9pm closed.
I really don't know why they do this to me.

Regards,
Abhijit Phukan
[protected]
[protected]@gmail.com...

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Address: Meerankot Chownk, Airport Road , Amritsar

Am regular customer of Reliance mart. today I visited reliance mart located near meerankot chownk, airport road, Amritsar. it is very bad to knew about there is no provision of packing. it very difficult to carry grocery or other item. then i talk to help desk there. they told company stop packing facility from last month and i got also negative response from their side. which was very bad experience for me and my family. kindly resolve this...

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Address: Kandukur

I purchased items in Reliance Mart nanduku prakasam of AP....

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Address: Bhubaneswar

I have taken the product form the reliance but paied same twice.
As I preferred to pay online the money was debited from my account but they said they haven't recieved and taken the cash for the products.
And I went twice but no response.
It's more than a week but no response....

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Address: Reliance Smart Point Smriti Nagar, Bhilai

Warranted LED light not used and exchanged even after remaining date which is 23/02/2022 the light is off in December 2023....

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Address: Divya Spencer's Appartment,2th Main,8th Cross, N S Palya, BTM Layout II Stage,Bangalore

I am a customer of Releanice from since from the begging, Jp Nagara Bangalore Reliance Smart Outlet Mr Kumar is Making lot Malpractices which I have found yesterday and today and I went and asked him about the Mallpracie and he was complexly avoided me and though my Items which I had already selected, Please check the Footage. This is can not be tolerated with me, I will not going to leave this as is, He is soled all the markdown items sold...

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Address: Reliance Mart, Kunal Icon road, near Sidhivinay Ginger society, Pune 411027

The outlet is poorly managed in terms of people management, inventory management and customer handling.
Out of 5-6 counters hardly 1 or 2 are operational, leading to high waiting time for customers in the queue.

Products are not properly kept on the shelves.

Manager is not identifiable and almost never present on the floor.

It seems like outlet is being handled by illiterate folks. I...

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Address: Bhavnagar, gujarat

Every trolley or cart in reliance market is broken or not working well, wheels are always jammed and not running smoothly...

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Address: Prayagraj

I have shopped from reliance smart store Prayagraj UP. I was over charged for a product and when I get back to them for refund they simply rejected to refund and argued with me and forced me to buy some other product, I was left with no other option or to buy. invoice attached.Store Manager was not in store and one employee contacted wit him over phone, he told me that he will come in the evening, don't know what shift he was doing....

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Address: Reliance Central City Mall , Mumbai Central, Mumbai

On 22/01/2023I purchased some Goods from Reliance Central City Mall, Mumbai Central, Mumbai I paid Rs.3310.50 from Paytm scan code machine, due to technical reason the transaction failed & money got debited from my bank account but they said they didn't received any money. So I paid them by cash. They promised to refund my money within 15 working days. Till today I haven't received any money back....

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Address: Mumbai Central , Mumbai

Dear sir,
Did some purchase from Reliance Central Mall at Mumbai Central on 22/01/2023,
while making digital payment through your code scanning machine there was technical issue in machine & my payment Rs.3310.50 was debited from my Kotak Bank account,
But same time your machine hang & was showing non payment receipt.
I have purchased goods by paying cash of same amount, Since then Manager Abhijeet assure me...

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Hi,

I have bought kitchen storage items on 25th Jan 2023 in jio mart online website, and 03rd Feb given as my delivery date for the order. There is no tracking information about the product and it's statement. I have called multiple times to the customer care services, they keep saying they'll raise a complaint, but still no response from them. I have raised 3 complaints on my own in their website still no response. so far...

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