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SendMyGift.com Complaints & Reviews

www.sendmygift.com
3.3
Updated: Mar 1, 2017
Complaints 760
Resolved
493
Unresolved
267
Good! SendMyGift.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that SendMyGift.com step up their efforts to fully resolve all complaints 👍
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New option cbd : we collect cash from you & product never deliver?
0
Order# 145053876- cancellation issues
0
Product not delivered - no response from customer care - fake website

SendMyGift.com reviews & complaints page 5

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R
Reema Julka
Apr 6, 2016
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Order no. 145023132 placed on 08.01.16, but even after four months of follow up, no response from their customer care.

Address: Bangalore, Karnataka, 110014

On 8th of january i ordered some gift for my nephew on his birthday, when the items were not delivered, i followed up and came to know that there is a little delay but the items will be delivered in 3-4 days (That was in january). Since i did not get any intimation of delivery from send my gift, i checked with my nephew and came to know that he did not receive anything. From february till now i have lodged complaint through their web site...
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Kashif2509
from Bengaluru, Karnataka
Apr 5, 2016
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Non refund of my cancelled order#145030411

Address: Bangalore, Karnataka
Website: www.sendmygift.com

Hi,
This is to inform that i had made an order from company sendmygift(http://www.sendmygift.com/) which i later cancelled before delivery.
I was suppose to get my order amount back.Inspite of repeated request through mail and customer care the company has still not refunded amount.
The order was done on 1/28/2016 and oredr amount was of amount 2073 indian rupee.

Request to kindly hep me in this regard...
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R
Rajaram Punyamanthula
Apr 4, 2016
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Pathetic company with pathetic customer service

Product not delivered even after 2 months after repeated calls to customer care. Not even the money is being refunded. Fraud company.

Order nos:[protected] &[protected]...
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S
sudarsanan s
from Thiruvananthapuram, Kerala
Apr 4, 2016
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Not deliverd 145060409

Address: Ernakulam, Kerala, 682028

Not yet deliverd...cheated me.


Regards,
sudarsanan
[protected]...
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A
Akashjain0204
Apr 3, 2016
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Refund not processed even after more than a month

Address: Bangalore, Karnataka, 560102
Website: www.sendmygift.com

The company didn't delivered my gift on time and after cancellation of order they are not refunding the amount. Many users reported same issue but no action has been taken. I have been told that I will get my amount within 7 days but it's been more than a month and I haven't got it back. The customer care people don't even transfer the call to senior level nor they arrange a call back. I have been calling them every week and I get same response...
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P
Prady_77
from Bhubaneswar, Odisha
Apr 2, 2016
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Product not received even after 15 days of ordering

Address: 560102
Website: www.sendmygift.com

These guys are worst in this business, please no body trust these guys.

Once i got cheated by them earlier, so they sent me coupons so that if i order next time they will certainly provide me best possible service,

Forget about the service, the product (Sony head phones) that i ordered on 16th march 2016 has not been dispatched yet.
The send my gift guys have provided me a fake tracking id of fedex,...
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S
Swathi Bandaru
from Hyderabad, Telangana
Apr 1, 2016
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145037507

Address: 560018

[protected] Order no which has been placed on 6th Feb but till now the order is not delivered... Can u pls refund or deliver the product ASAP...
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G
gauravkanth
from Pune, Maharashtra
Mar 31, 2016
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Product not yet received even after one and half months

Website: www.sendmygift.com

Order number[protected]. Four items ere there out of which three were delivered. A customized coffee mug has not been delivered yet. Its already more than one and half months. Made more than 12 calls. They keep on hold for more than 30 minutes and then cut the call. Sometimes some lady picks up and assures that the item will be delivered in next two to three business days but I still cant understand how many days they take to ship a product....
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P
Priya Vishnu
from Bengaluru, Karnataka
Mar 30, 2016
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Product not delivered and refund not received.. Order no. 145026186

Address: Bangalore, Karnataka
Website: sendmygift.com

Hi,
We had ordered for gift to be delivered the same day, I think it was special delivery on the same day to be made at 12 mid night.. We hadn't received the gift thus had called up the people to cancel the order after two days ... The order was for 19th Jan 2016 and we had cancelled it on 21st Jan.. They assured us to refund the amount within 10 business days.. It was a month after again we called them they assured the same and had...
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A
apeksha_gupta13
from Pune, Maharashtra
Mar 30, 2016
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Product not delivered and refund yet not processed!

Address: Bangalore, Karnataka
Website: www.sendmygift.com

It's been 46 days of my order, still there is no response from this company sendmygift.com. I tried contacting them twice for refund, both times they assured they processed the refund, but it never came back to me.

So now I finally thought to drag the matter to consumer court, as they are of no help to me.

Respected Court,
Please help me get my money refunded back.

My order no:[protected]br...
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E
Er Pooja Jain
Mar 28, 2016
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I am sending this complaint for second time.

Address: Bangalore, Karnataka
Website: www.sendmygift.com

It's been two months but yet i didnt get my money back. I have ordered my gift on 14th feb 2016 but they did not deliver it neither sent my money back. it is second time i am writing you guys. So, i request you to take strict action against them so that i can get my money back. on 1st march they called me and told me that they will return my money withing 10 days but i didnt get it yet. So please take strict action against this website owner....
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N
nsureshnair
from Bengaluru, Karnataka
Mar 26, 2016
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Cake delivered was not as per the order placed

Address: 403601
Website: sendmygift.com

I had placed an order after searching for the desired cake against

Order no. :[protected]
Product name : Chocolate Truffle Feast
SKU : SMGCHOCTRUF1

Had spent time considerable time in selecting the desired cake, but was surprised to find that the cake delivered was not the one which was ordered.

Though the company claims that it takes care of its patrons and deliver their emotions,...
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V
Varshini Vinyas
from Chittur, Kerala
Mar 24, 2016
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Gifts not delivered on time

Address: Bangalore, Karnataka, 570061
Website: Sendmygift.com

I am order for cake and 5 other gift items. Apart from cake i dint recive any thing from you and made me wait for 1 complete day.

Today they called me for interview and told there is a job opening.
Interview is even more worst than product delivery. They me us wait for 7 hours to conduct a small round of interview.

So we can easily imagine why they are so with customer's....
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S
Soumya Achar
Mar 23, 2016
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No product delivered and no refund money

Address: 560098
Website: www.sendmygift.com

I ordered flower bunch for valentine day 14 Feb 2016.Order ID num is[protected]. Didn't receive the bunch also ... they playing with emotions.
I keep sending out mail for refund my money. They said you will get in another 3 to 7 days still not yet received. I followed up by sending an email they didn't trust us and asked for the bank statement. I sent that also after that they gave reference Id and they asked me to check with bank...
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D
dipikagoyal
from Siliguri, West Bengal
Mar 18, 2016
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My gift till not delivered

Address: Darjeeling, West Bengal, 734001

Such a fraud site...I had ordered my gift on 13feb 2016 but till today it was not delivered ordered id[protected] i called this site many times every time said your gift was delivered but realty i didnt get any gift today .....
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M
Manchester
Mar 17, 2016
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Product not delivered and no refund... Egv's are invalid..."delivering emotions" that tag is valid when you deliver something... Frauds

Address: 560102
Website: www.sendmygift.com

I had ordered (Order Id is[protected] for 4 items which were supposed to be delivered on 14th Feb, and it's been more than a month now, they have not delivered 2 of those items.
I have called them like infinite times, most of the time they don't answer and whenever I chat with the customer support team, they say it will be delivered today, that this and all...but all fake promises...so finally I got frustrated and cancelled the order....
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A
ArunVasanad
from Chennai, Tamil Nadu
Mar 17, 2016
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Ordered for birthday gift on 17th february 2016 they could not deliver the item on time

Address: 560066
Website: www.sendmygift.com

Ordered for birthday gift on 17th February 2016, when they didn't delivered the same as per their specified time I cancelled the order next day and they mentioned that amount will be refunded, till 17th March 2016 no refund of money. So many times called them for the clarification, but nothing has happened....
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C
charusharma1991
from Jaipur, Rajasthan
Mar 17, 2016
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For not getting refund

Address: Bangalore, Karnataka, 560102
Website: www.sendmygift.com

I had placed an order on january 25th, 2016 with order id[protected] for which i called you on jan 28th, 2016 for not getting it delivered when i got to know that you can't deliver it at the mentioned address and you have initiated the refund for the same of rs 573/-. Since i didn't get the refund even after 15 days, i again called you on feb 15th, 2016 to which none of your executives picked the call. I called again on mar 2nd, 2016 to which...
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A
anantpagare
from Bengaluru, Karnataka
Mar 16, 2016
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Order not delivered.. No refund yet

Address: 560034
Website: SENDMYGIFT.COM

Order#[protected] was placed on 19th feb 2016 for delivery on 20th feb 2016. Called them on 20th to confirm if its being delivered, confirmed it is. Called again at 9pm as it wasn't delivered still, rep told "we deliver till late night, it will definitely be delivered." it wasn't...
Called the next day about the same. I was told they had some technical problems and that it will be delivered that day. Again it wasn't...
Called...
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S
srv995
from Delhi, Delhi
Mar 16, 2016
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Not trusted company product not delivered

Address: New Delhi, Delhi, 110051
Website: sendmygift.com

Order :[protected] placed on 9th march
company generate fake tracking id of fedex on 11th march 2016
showing same status from last 5 days label is created. when i call to sendmygift customer care always executive promise me for pickup is complete in evening everyday, but result is always same status is not change Shipment information sent to FedEx...
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