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SendMyGift.com Complaints & Reviews

www.sendmygift.com
3.3
Updated: Mar 1, 2017
Complaints 760
Resolved
493
Unresolved
267
Good! SendMyGift.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that SendMyGift.com step up their efforts to fully resolve all complaints 👍
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Most useful reviews

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New option cbd : we collect cash from you & product never deliver?
0
Order# 145053876- cancellation issues
0
Product not delivered - no response from customer care - fake website

SendMyGift.com reviews & complaints page 8

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E
Er Pooja Jain
Feb 27, 2016
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Order neither delivered nor got my money back

Website: Sendmygift.com

I have contacted this company support center many times but they did not respond. My order id is[protected]. I have tried to chat with them but they do not reply properly so i called them on monday 22 feb and they told me to return my money within 5 daya but yet i didnt get it. So i need your help....
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A
Anamika24
from Delhi, Delhi
Feb 26, 2016
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Late delivery; even then the item ordered was not delivered

Address: Jaipur, Rajasthan, 302019
Website: Sendmygift.com

I ordered a chocolate truffle cake, a bouquet combo and a cushion for mid night delivery on 19/2/2016. After calling multiple times the order was delivered the next day at 3pm. But instead of a Chocolate truffle cake i received a butterscotch cake which was not fresh and was not worth eating. When I complain about not receiving the right order and the cushion i was assured that the delivery of the correct order will be done in 24-48 hours....
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Nishant Satyam Singh
from Delhi, Delhi
Feb 26, 2016
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Order not delivered-cancelled-refund pending for over a month

Address: 560102
Website: www.sendmygift.com

Horrible experience with sendmygift.com.
You people are not running a company but I feel it is some kind of MONKEY BUSINESS. Change you motto from "Delivering Emotions" to "Playing with Emotions"

AWFUL. AWFUL.AWFUL

Ordered ID:[protected]
Order Date: 27th Jan 2016
Waited for Order for three days. 28th, 29th and 30th Jan. Finally gave up and CANCELLED around 1st or 2nd Feb.

Waited...
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P
pjain9
from Gurgaon, Haryana
Feb 26, 2016
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Worst experience, fraud company

Address: 110032
Website: www.sendmygift.com

I placed an order of Rs. 249 to be delivered to my wife on 14th February (Order no:[protected]. The payment was immediately deducted from my credit card account but I did not receive any email notification for the order. I made at least half a dozen calls to Sendmygift on 14th Feb and they kept assuring me that I will receive my order before the day ends. I waited and the order never showed up

Since than I have made several...
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R
Roshni Philip
Feb 26, 2016
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Cake delivery

Website: sendmygift.com

Horrible experience with sendmygift.com.
Ordered a cake from them after falling for the appearance of their cheesecake.Failed to deliver after 9 calls.
2/19:Ordered for delivery on 26th
2/24:Requested them to deliver a day in advance.They responded positively saying they have updated in their system.
2/24:Confirmed again in the evening and they assured delivery.
2/25:Morning call to to ensure it reaches...
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K
kamal_2424
Feb 25, 2016
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People with worst business sense

Address: 560001

Order Id:[protected]
I have placed a order on 12th feb and order suppose to be delivered on 14th Feb (It's a valentines day - Bcz This buggers don't even know what that means).
Till now i didn't get a single mail confirmation saying what happened to my order.
I ordered it from US and i have made more than 10 international calls. Every time these shameless people say it will be delivered today tomorrow bla bla..
And...
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J
Jyotsna Thakur
from Bengaluru, Karnataka
Feb 25, 2016
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Cheaters and chors..

Address: Mumbai City, Maharashtra, 401107
Website: sendmygift.com

My order number is[protected].. I paid 1148 for it.. There was date confusion hence the stuff was not delivered on time.. Then they delivered something that was not what i had ordered for..

PLEASE DON'T CHEAT PEOPLE THE WAY YOU DO... VERY VERY DISAPPOINTED..

SHAME ON YOU..!! Go Join politics.. you will earn better there... anyways you are the perfect fitment there.....
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S
simi19
from Delhi, Delhi
Feb 25, 2016
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Delivered order not complete

Address: Chandigarh, Chandigarh, 160019
Website: sendmygift.com

I placed order on[protected] which was supposed to be dlivered on 14feb.After so many requests they didnt place it on time.Now yesterday i received order which is not complete..I ordered 3 items and i received only one.So pathetic service....
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Parveen_rathee
from Haldwani, Uttarakhand
Feb 25, 2016
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Refund not yet received

Address: Bangalore, Karnataka, 56001
Website: www.sendmygift.com

I had order cake from www.sendmygift.com on 19th dec-16 order no.[protected]
first of all they were not able to delivery on time, because of which they canceled the order and till now i.e after 2 months also my refund is pending
every time i all they said it would be done in a day or so
but no stay till now
every call i had to bang my head for more than 30 mins, waste my money and time but no reply
br...
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S
SpoofyShivam
from Delhi, Delhi
Feb 25, 2016
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Not delivering product by promising date

Address: New Delhi, Delhi, 110035
Website: www.sendmygift.com

I have ordered a gift on 19.02.2016 and promised by site for delivering the product on the same day. They, also called me and sent me mail for payment pending. Payment is done via Paytm wallet, but failed to got my delivery .However they, confirm me day before yesterday about the shipment of the product.my order no is[protected]...
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A
anuraj.murali
Feb 25, 2016
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Product not delivered, unauthorized charges, order - 145057914

Address: Bangalore, Karnataka
Website: www.sendmygift.com

I have ordered a gift on 14th Feb 2016, with the payment of Rs. 1322 processed through Paytm with confirmed delivery period of 3 to 4 Working days. After frequent follow ups and calls to customer care, today 25th Feb 2016, I got an SMS by saying

" Dear Valuable Customer, Greeting from Send my gift, As we have shared the mail regarding Token of apology worth Rs 500*2 = 1000 Rs. Thank You! We appreciate your continued support"br...
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S
Shivam.ag
from Bengaluru, Karnataka
Feb 24, 2016
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No refund after two weeks - order no 145540759 and no status of egv

Address: 560037

Whats the issue for refund the amount even after two weeks.

Further got sms that you have shared the mail regarding token of apology worth Rs. 500*2= 1000 rs . EGV of Rs. 500 total worth Rs. 1000 send mail you can make purchase 500 Rs. 2 times from SMG.

So where is the mail and if you are sending mail, it should deliver ..why sending bogus sms without sending nothing to me....
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Rehan Pasha
from Bengaluru, Karnataka
Feb 24, 2016
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Gift not delivered/ money not refunded

Address: Bangalore Urban, Karnataka, 560032
Website: www.sendmygift.com

Its been 10 days of my order, still there is no response from this company sendmygift.com. 2 days back i got call that today it will be 100% delivered, but still no luck.

Later today, when i called them to inquire they said it already refunded!!!?
I was confused checked my bank statement.. there was no transaction done.

So i finally thought now to drag them to consumer court now, as this is scam spreading...
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S
sirin99
Feb 24, 2016
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Product not delivered. Money deducted

Address: Bangalore, Karnataka
Website: www.sendmygift.com

I have placed an order with sendmygift.com .Order number[protected] on feb 13 2016. I cancelled the order on the same day thinking the gifts are inappropriate. No body responds to the customer care number. There is no cancel option. I have dropped an email asking for cancellation. But it didn't get cancelled. I felt cheated and they have deducted the money from my account. This company is such a fraudulent company. Despite several requests,...
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D
deepak.ms
from Hyderabad, Telangana
Feb 24, 2016
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Product not delivered and order not being cancelled

Address: Bangalore, Karnataka
Website: www.sendmygift.com

I placed order#[protected] on 11th feb 2016 for delivery on 14th feb. The product was never delivered until 18th feb. I called customer care daily and they neither bothered to respond nor try to deliver. From 18th Feb onwards, I've been requesting daily to cancel the order. They keep saying it'll be done but i haven't received a confirmation email yet nor the refund.

It has been a horrible experience with them. never again...
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A
akshata murthy
from Bengaluru, Karnataka
Feb 24, 2016
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Delivery failure

Address: 560010
Website: sendmygift.com

I had ordered a truffle cake n a red potli bag of chocolates for my friend's birthday, which was to be delivered at midnight on 31st Jan. The cake was delivered but the chocolates weren't. I have paid extra for midnight delivery for both the products.. N the chocolates, it wasn't delivered at all. It really is disappointing.

Order ID:[protected]...
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Paul S
from Delhi, Delhi
Feb 24, 2016
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Cheating and harassment

Address: Bangalore, Karnataka
Website: www.sendmygift.com

I placed order on 14th February for a gift to be delivered on the same same day #[protected], was not delivered until ten days after.

I have had multiple chat, phone call and email conversations with the sendmygift customer care during which fake promises were made that they will deliver the item same day and it didn't happen until the 10th day when I escalated it via multiple sources.

Delivery person who delivered...
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G
Geethu Santhosh
from Bengaluru, Karnataka
Feb 24, 2016
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My order no yet delivered and they are not refunding

Address: Bangalore, Karnataka
Website: Sendmygift.com

[protected] this is my order no. I ordered it on try Feb. Till now my order is not delivered and when I request to cancel my order they didn't even cancel the order. After having a call that cancelled the order and told i will be getting refund with in 48 hrs. Even after 48 hrs I didn't get my refund. The customer service centre is not responding well for any of my queries. This is the dumpest website and customer service I have ever experienced...
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S
shivam04
from Delhi, Delhi
Feb 24, 2016
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Money deducted, no product

Address: Chandigarh, Punjab, 160012
Website: SendMyGift.com

Order placed on 13th feb 2016.
scheduled delivery date 14th feb 2016.

order no[protected].

i ordered a valentine gift to be delivered on 14th February so obvious, but it was not delivered, neither they informed me regarding the delay. I tried to contact 100's of times but my call was never attended, on 24th of February finally they attended my call with a response that we delivered your order like...
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M
malli1989
Feb 23, 2016
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Resolved

Order No: 145058684

Address: 400072
Website: SendMyGift.com

I had finally reached someone on contact nbr :[protected], they said refund is already processed and will be credited in your account today i.e on 22nd Feb its 24th Feb today i haven't received yet. Please confirm if you need me to lodge an FIR against your site.....
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