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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 27

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K
Kanakdeep Chakraborty
from Delhi, Delhi
Jul 27, 2018
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booking not confirmed but money deducted

I have made 2 transactions on 20th july at 10:09am and 10:25pm respectively for the booking of sbstc bus ticket from karunamoyeee to durgapur for the 8am ac bus. Two times rupees 360 has been deducted from my account for a total of 720 but my booking wasn't confirmed. My registered phone number is [protected], please refund my money at the earliest to my credit card as no refund amount has yet been deposited into my account...
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N
Nilotpal87
from Delhi, Delhi
Jul 25, 2018
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wrong info given by centralized whatsapp no-7699994000 & entire ticket cost gone.

Booked two seats from Karunamoyee to Asansol, dated- 24th Jul18. Have received update from SBSTC centralized WhatsApp no-[protected], that the Stoppage at Kestopur, but that bus was denied to stop at Kestopur saying "we have only stoppage at Baguihati” & entire amount was gone. Ticket no-L[protected], Journey Date-24th July, Date of booking- 23rd July (Karunamoyee to Asansol, 8.00am). Total Amount-350 (175*2). Telephonic Complain no- 000225....
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N
narayan chanda
from Kolkata, West Bengal
Jul 25, 2018
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excess fare taken bus no. wb 39 b0364 digha barasat.

Yesterday, on 24/07/18 i travelled in above bus from solop to madhyamgram and got down at madhyamgram at 6 p. M. The conductor took fare rs.38.00 and gave me machine generated ticket of rs.38.00.in reply to my query as to fare from solop to barasat he said rs.32.00. He also agreed that machine shows incorrect fare for madhyamgram. I also told him that other conductors take rs 30.00 for solop to madhyamgram. He did not return me rs.8.00. Please...
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R
Rishita Hari
from Kolkata, West Bengal
Jul 16, 2018
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about the non cooperation and harassment to a female passenger

Address: Kolkata, West Bengal

Sbstc Bus number 0109 from kolkata(esplanade) to haldia of time 2:45, has very poor service quality...we had a seat number of 9 and 10...but the window was damaged seriously and could cause injury to the nearby passenger...so we asked the help of the bus conductor very politely...but he abused ...and totally refused to help saying he has no time for that nd illtreated female passenger...thn we had to manage somehow and one of our passenger...
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Wasim Akram Biswas
from Siliguri, West Bengal
Jul 7, 2018
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booking not confirmed but money deducted

Address: Kolkata, West Bengal, 721657

Hello this Is Wasim Akram. registered Contact on SBSTC app is [protected] ..i have booked my tickets through SBSTC android app for 8 july 2018 Haldia to Kolkata bus timing 4 P.M.
The problem is my transaction was completed balance deducted from my card but booking is not confirmed.. my registered email is

[protected]@gmail.com
Please kindly help me as soon as possible...
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R
raisabhandari
from Gurgaon, Haryana
Jul 3, 2018
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ticket is not received in message neither in mail after booking

Address: Bardhaman, West Bengal, 713101

Have booked a ticket for 04.07.2018 from burdwan to karunamoyee on mobile application. 100 rupees is been debited from my account but i have not received any message in my phone. Though i have booked tickets on this app several times but many a time no message is received. Please rectify this bug. As during the transaction my network was quite strong and stable....
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G
Gourab Barman
from Kolkata, West Bengal
Jun 9, 2018
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water dripping inside the bus

Address: Kolkata, West Bengal

I am traveling through sbstc ac bus from kolkata to asansol at 2.10 pm having online ticket number p[protected], want to share that the pathetic experience of traveling.

I am having seat number 24 and the issue is water is dropping from top and falling on me. I am getting wet even sitting at a. C bus.

I told the conductor and he said me to change the seat, after changing seat the same issue is happening in different...
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D
Debasis Thakur
from Asansol, West Bengal
Jun 4, 2018
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non availability of seat in spite of online booking

Address: 722183

Today my daughter riankka thakur was travelling with valid ticket no l[protected] in bankura karunamoyee sbstc bus departure timing from bankura at 05:40 hrs. She got no seat from borjora & had to go standing up to durgapur. She asked the conductor for help but he didn't rather he was busy with money collection from local passengers where as far as i know there is no valid tickets in between that's why i have to purchase ticket giving extra...
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A
aaadas
from Mahishadal, West Bengal
Jun 4, 2018
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refund deducted money without generated online ticket.

Sir,
I had booked 3 ticket seat no-13, 14, 15 from kolkata to haldia on dated 02/06/2018 through internet banking referance no-igadq2mjy7 at 13:29 p. M amount of rs.375.00 through sbstc app (Name - arup kumar das) for nonstop would leave at 15:30 p. M but did not generated the said ticket, further i had booked ticket from counter with seat no -26, 27, 28.& talk with official's. They said deducted money refund 2- 3 days but still no...
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G
GksiP
from Kolkata, West Bengal
May 21, 2018
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refund money in respect a/c no-11860252606 kousik kumar mondal...reg

Address: 731126

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/05/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI...
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G
GksiP
from Kolkata, West Bengal
May 21, 2018
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refund money in respect a/c no-11860252606 on sbi rajnagar br....reg

Address: 731126

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/04/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI...
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G
GksiP
from Kolkata, West Bengal
May 21, 2018
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refund money in respect a/c no-11860252606....reg.

Address: 731126

I had booked 3 ticket Seat No-22, 27, 54 from Dubrajpur to Kolkata on dated 22/04/2018 through internet Banking Transfer ID No-NSBI[protected]GADONALL4 on 8.11 P.M amount of Rs.435.00 but did not generated the said ticket, further I had booked ticket and generated ticket with seat no -22, 27, 54.

Hence you are requested to refund the said Transfer ID No- NSBI[protected]GADONALL4 amount of Rs.435.00 to my Account No-[protected]...
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K
Kunal12
from Jalpaiguri, West Bengal
May 13, 2018
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money refund for e ticket cancellation

Sir i booked a ticket on 4/05/18.. Then i cancelled it. My cancellation ticket number l51877848.. But already 8 days over. I don't get my refund money.. Please check it and send my refund money. I was thinking that the sbstc bus service was good. They said the refund money is transferred in 7 working days but already 9 days has over.. Then don't i get my money. Please do something.....
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J
Jaydev Shee
from Bhubaneshwar, Odisha
May 4, 2018
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wrong commitment

Address: Bardhaman, West Bengal, 713216

Today i am going to kolkata. When i reach the city centre durgapur 9 no ticket counter your executive said right now the 6.15 bus is available. I take it.. But the ticket was 6.00 am bus. When i saw the ticket but too late.. After checking my ticket i am going to again ticket counter and the bus is gone. And also your executive refused me. And again i have to purchase a ticket

Is this service given to the customers.
I...
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S
sambit adak
from Kolkata, West Bengal
May 3, 2018
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money deducted from balance twice no ticket issued.

Address: Birbhum, West Bengal

On 3/5/18 at 13:38 try to book 3 seats from dubrajpur to kolkata (Suri-kolkatata, 14:00) for 4/5/18 but money deducted rs/- 435.00 but no ticket issued.
Again try to book 3 seats at 16:25 on same bus, same date, again balance deducted 435.00 but no ticket issued.
I have faith on your booking system, so pl. Refund money as early as possible.
I try to book those tickets from my register online sbstc app.

...
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P
Puloma
from Kolkata, West Bengal
May 2, 2018
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money deducted but no ticket generated

Hi,
I booked a ticket online on 27th april, to travel from korunamoyee to asansol. Money was debited but transaction displayed as failed and got no ticket. Also mailed the same to your customer care email id but yet to receive a reply. I have the sms received from the bank. Let me know if any other proof is needed. Kindly look into it and solve as fast as possible....
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B
Birendra Mohan Das
from Kolkata, West Bengal
Apr 24, 2018
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amount deducted but ticket not generated

Address: 743122
Website: biren_ubi@yahoo.com

I booked 4 tickets on line on 22/04/2018 for journey from durgapur to barrackpore for 23/04/2018. The amount of rs.560/-was debited from my account but ticket was not generated. After waiting for 2 hrs. I had again booked ticket and was allotted seats 12, 13, 14 &15 and had to pay rs. 560/- again. Kindly arrange to refund the amount deducted earlier....
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S
Sekhar@1239
from Kolkata, West Bengal
Apr 23, 2018
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wrong sitting alignment

Address: Purba Medinipur, West Bengal, 721607

Hello,

This is to inform you that today morning (23/04/2018, monday) i have boarded on haldia to kolkata non stop bus at 7.15 am from haldia township depot. Previous day (22/04/2018, sunday) i booked seat no. 49 (Left window on the last row) online. Ticket # l[protected]. But after boarded on the bus, i have seen that seat no. 49 is in the middle of the last row. Immediately, i have escalated this to the conductor and the...
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V
Vivek4501
from Siliguri, West Bengal
Apr 22, 2018
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payment is deducted but no ticket came

Address: Kolkata, West Bengal, 700099
Website: online Sbstc

Please note as you can see from the 2 photos.. Money are deducted but no ticket came. It is hanging the redirect page, i have tried almost 6 times now from yesterday till today.. Yesterday it deducted 360 rupees and today 540 rupees. Please refund all my money.. Otherwise i will go to consumer forum.. Some crime is happening here in the online system. Either you disable the online system or you give proper services.. Do not make people fool...
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H
Häràdhàñ Màñdäl
from Ranaghat, West Bengal
Apr 9, 2018
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without any documents conductor say this seat is booked

Address: 721454

Sir,
My self haradhan mandal, i travel mangalmaro to santragachi in digha division as on 09/04/2018 at the time of 5 am vide ticket no:[protected]. Here this same rout no any advance booking is available (Online/counter) after that same bus conductor say some seat is booked advance.
So please do needful for protest this corruption.
I look forward to your response.

Thanks & regards
Haradhan...
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