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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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19
Luggage charges
8
harassment by sbstc staff
8
extra fare charged personally for a trolley bag

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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 23

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P
Protiksha Saha
Jan 28, 2020
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the conductor's behaviour was very bad

I was on my way to durgapur in sbstc 1 pm bus from karunamoyee to durgapur on 28/01/20. I got up from baguiati. The conductor of the bus was extremely ill mannered. I study in a prestigious medical college and i have been a regular boarder of sbstc services. Everytime on my way back to college, i get down at gouri devi. When i politely told the conductor that i would be getting down at that place, he began yelling and saying that he will...
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Nilay Pathak
from Durgapur, West Bengal
Dec 29, 2019
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money deducted but no tickets or refund given.

Address: DD 5A, DVC 3rd unit Colony, DTPS, Chandrapur, Maharashtra, 713207

I booked 3 tickets but after successful payment, while redirecting to the site, the site shut down. The site was not opening for around 20 mins and after it opened, there was no ticket in the ticket history.
I have submitted multiple grievances but have received no response.
Bus - durgapur to karunamoyee, 8:45 am, 11 dec 2019
Seat - 13 14 15...
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Sourav1705
from Kolkata, West Bengal
Dec 27, 2019
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extra baggage charges

Address: Kolkata, West Bengal, 700106

I'm taking a bus from karunamoyee, kolkata to asansol i have an extra marker board for which they are asking me to pay rs. 500 as luggage on denying which they are talking me rudely and also threatening me that they will call some police or something who will come for checking on the way and fine me rs. 600. Apart from that they are also not giving me the receipt of rs. 500 and saying that stay here in rain we are going n all. I swear if...
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Sairashu
from Gobardanga, West Bengal
Dec 15, 2019
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misguided by the conductor

Address: Belghorea, Kolkata, West Bengal

My ticket number tnda37405463. Pnr no. R[protected]. My ticket was for belghorea from contai by digha belghorea depot on 15/12/2019 scheduled at 16:10pm at digha. Conductor denied my booking at contai and not let me to board on bus. Repetedly i asked the conductor to check my ticket but the conductor has replied that "i have no information of such booking"...
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Santanu1086
from Delhi, Delhi
Dec 6, 2019
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conductor didn't give tickets to the passengers

Address: 712401

I usually 3to 4days in a week, i travel from champadanga to dharmatala (Bishnupur-kolkata, champadanga timing 6:50am). Each & every day, each conductor of sbstc took local passengers & took care, without giving ticket. Almost 10 to 15 passengers travel from siakhala, mosat, jangalpara to dankuni every day. The give fare rs. 5 low than actual fare, and conductor didn't give tickets to them. Some passenger who coming from arambagh, muthadanga...
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arunavadas1
from Kolkata, West Bengal
Dec 4, 2019
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corruption complaint

Today morning around 9.30 a. M. I took an sbstc bus (No. Wb39a1933, route: haldia to nainan, as i can recap) for coming to my office at joka from thakurpukur. Usually the fare varies from rs.7 by local buses to rs.8 by express buses. Accordingly i gave the young conductor a rs.10 note and he issued me a rs.10 ticket. I asked him "usually i have to pay rs.8, is the fare higher in this bus"? He immediately took the ticket from me and returned...
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Subhra Bhowmick
from Mumbai, Maharashtra
Nov 13, 2019
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continuous problems related to the dunlop to digha bus at 5:45 hrs from belgharia

Address: BELGHARIA, 700056

It has been a journey almost of last 3 year's in the dunlop-digha bus timed 5:45hrs from belgharia depo on every week 2-3 times.
But it is experienced that the bus faces technical problems many times. But the issue not resolved.
Today the bus started it's journey by 10 minutes late.
Many times the said bus faces problems on the road.
Driver of the said bus drived in a relaxed mood every day who ever he is.br...
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deb.bku
from Delhi, Delhi
Nov 2, 2019
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stop of ac in ac bus

Address: Haritaki bagan, 722102

I travelled today i. E.02.11.2019 from durgapur to bankura in your bus with ac. Bus no is wb39a9291, depurture time was 9.25. Through out the jorney the ac was not functining. And due to suffocation i felt bad and ill. My ticket no.[protected]. No one of the staff take steps, neither cancel the bus. I have paid full fare of rs.60/-. As such i am rewuesting to refund the amount for deficiency of service. My contact no. [protected]. If you...
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M
mahapatra.sakku@gmail.com
from Mumbai, Maharashtra
Oct 26, 2019
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re complaining against an irresponsible, reckless driver

Address: Arambagh hooghly, Hooghly, West Bengal, 712601

He is a driver who is leading from the front like that passengers can met with accident or passengers get too late to reach destination. A complain already filed against him when he led the bus (Jhargram to kalna, dep time 5.30 am from jgm) to an accident near chandrah near to medinipur.
He come back with more typical abnormal attitude. As on experiences.. He stops the bus a lot more times than a local bus, he compete and make race...
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pranaychhetri1985
from Kolkata, West Bengal
Oct 19, 2019
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route violation

Address: Kolkata, West Bengal

This is to inform that bus number st6 do not follow their usual route after 6pm. Instead of going swasthya bhawan, sdf and webel more, they directly go to college more and passengers of above stoppage has to get down at college more and have to walk from their. All the passengers complaints daily but they do not listen to anyone. Please look into it....
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S
santukunta
from Delhi, Delhi
Oct 16, 2019
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conductor tickets collecting process in a wrong way

Address: Hooghly, West Bengal, 712401

I am a passenger, was travelling from champadanga to kolkata on 16th october, 2019. I requested to give ticket, inspite of he was standing near to me. He told me, i will come to you and take the ticket. The bus is from bishnupur to kolkata via champadanga, champadanga timing 6:50am. After crossing chanditala, i noticed, he went to 6 or 7 passengers and told something to ear of the passenger and gave tickets with smile, one of them also quarreling...
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G
Gayen, Indrajit
from Mumbai, Maharashtra
Oct 12, 2019
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change of route and picking local standing passengers

Address: Burdwan, West Bengal, 713304

I am a passenger of the following bus.
Ticketno: p[protected] servicename:asansol-kolkata-10:00 journey date:12/10/2019 passengername indrajit. Gayen depttime:10:00 deptplace:asansol seatno:8 fare:170 servicecharge 10, thank you
The bus diverted the route from durgapur to panagarh bazar leaving the by pass. The conductor also picked lical passenger to burdwan who was standing....
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S
SatikoSacre
from Mumbai, Maharashtra
Oct 11, 2019
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harassment

Address: 359, G.T. Road, opposite of Relaince trends, Munshi Bazar,, Burdwan, West Bengal, 713303

I have booked ticket from raniganj to kolkata of sbstc 6607 and i waiting for the bus at the departure point but the bus driver didn't stop the bus on the departure point and my 3 friend already taken from asansol and the bus conductor have check them and my friends already inform them to stop at raniganj flyover but the bus driver didn't stop the bus...
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sayani datta
from Delhi, Delhi
Oct 10, 2019
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extreme rash driving. playing with the lives of a bus full of people. dirty, broken ac vents, broken window boarded with plywood

Address: Kolkata, West Bengal, 700131

Dear Sir,

I am registering this complaint while still traveling in the sbstc bus. I have booked four tickets on the sbstc bus going from Digha to Barasat on 10th October 2019, 1.15 PM. Bus number was 5138. The first thing that I noticed as I boarded the bus was that it was really dirty. Most of the seats had broken foot holds, AC vents were stuffed with curtains as they were broken. One seat had window completely boarded up...
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harihardas
from Mumbai, Maharashtra
Oct 9, 2019
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non refunding of cancel bus ticket

Address: Kolkata, West Bengal

I had bought one ticket on[protected] vide ticket no.- p[protected], but the bus was cancelled for[protected]. But though i haven't received the booking amount to my respective bank account.
Regarding this issue i had already raised docket no.- 009190 but though no such action has been taken till now.

Kindly refund the same as early as possible....
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P
Pm2344
from Nalhati, West Bengal
Sep 28, 2019
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issue relating to waiting for ticket booking

With due respect i would like to raise a question that why do passengers need to wait for the respective bus for ticket booking. Can't the sbstc ticker booking system be updated to ease passengers ticket booking?
Though there are 3 to 4 number of ticket booking counters at stand. Only one counter used to remain open while other counters beinf closed...
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S.N.Bhattacharya
from Ranaghat, West Bengal
Sep 23, 2019
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overcharging by airport gate no.1 booking counter

Address: FLAT NO. 17-B, JAHNABI NILAY, 68 M.B.ROAD, NIMTA, KOLKATA-700049, Kolkata, West Bengal, 700049

Today i purchased one journey ticket for travelling from durgapur to karunamoyee on 30.09.2019. The ticket details are: ticket no. O[protected]; date of journey: 30.09.2019; departure time from durgapur: 6.50; class: non-a/c. Though the printed ticket fare is inr150, i was charged inr 155. When i asked for the receipt of inr 5 which i paid extra, the counter attendant simply said, nahi milega" request you to kindly look into the matter and...
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Biswajit Mithia
from Delhi, Delhi
Sep 13, 2019
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miss behavior and slang language used by driver

Address: Jagannathpur, sahararhat, Falta, South 24 Parganas, West Bengal, 743504

I want to travel from kolkata to Noinan. Asking a driver(kolkata to Borbhoman), what the destination of this bus? Suddenly he turn and told me, you blind man, can't see broad.I ask him what are you saying. Not only that he told Lot's slang language. I can't write all that. When I told him that, I complain against. Then he told me, you are nothing.you don't no who i am? You can't take any action against me.

I asking a simple...
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Apratim Jana
from Delhi, Delhi
Sep 10, 2019
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digha garia state bus does not provide stoppage at bagnan

Address: Shitalpur, Bagnan, Howrah, West Bengal, 711303

I am a daily passenger travelling from bagnan to exide nearabout 60kms where digha garia is the only state bus which covers exide more at its route mark. During office time at 8 am this bus passes through bagnan amta more which is a popular bus stop but it does not provide any stop at bagnan willingly. Wb39a0618 is bus no, sbstc buses are the safest one in long drive, thats why i choose avoiding the private buses providing high fare compare...
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Shilanjib Gayen
from Delhi, Delhi
Sep 2, 2019
Jun 11, 2022
This thread was updated on Jun 11, 2022
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harassment by sbstc staff

Address: Amiya flat, Near Garfa police station, Kolkata, West Bengal, 700078

On 1st sept 2019, mrs labani gayen was traveling from jadavpur to midnapore by sbstc bus no wb39a0961.
She was taken to midnapore sbstc bus depot without any valid reason. Unnecessary harassment done by the staffs as she was carrying a harmonium and they wanted rs. 200 as carrying cost wherever carrying a hermonium without carrying cost is permissible. She was detained forcefully to leave the bus at her scheduled stop at lic more and...
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