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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Luggage charges
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harassment by sbstc staff
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extra fare charged personally for a trolley bag

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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 30

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A
arindom banerjee
from Kolkata, West Bengal
Sep 26, 2017
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delay in service

Address: 7133y2

Its started running with 11min late without any specific reason.
The passengers are facing problem due to hot weather. Staff of this bus not cooperate with passengers. Time is very precious for me.
Please, take a step against the staff and improve your service. It will helpful for us as well as you.
Kindly take it a serious issue.
Your faithful
Passenger
Arindom banerjee seat no 47, 48
Bus...
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A
Amit 1984
from Bongaigaon, Assam
Sep 23, 2017
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refund short amount of rs 100/-

Dear concern.
My name is amit de. My ticket no 5670027. Seat no. 5. Bus no 3711. Time 8:00 am. Esplanade to durgapur.
The thing is that, i have collected shortage amount of rs. 100/- by mistake from the ticket at the time of ticket booking.
I would request you to kindly check the cash balance, if you recognised any discrepancy so plz process to refund the amount.
Thank you
Amit de
[protected]....
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S
ssinhadgp2
from Arambagh, West Bengal
Sep 4, 2017
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bus plying as public bus with infinite stoppage

Address: 713212

Sir, travelling by 8.15am sbstc bus from esplanade to durgapur; it was a bitter experience. The bus reached satragachi after 35 min, halting at various places. Again the same case from shaktigarh onwards.

Is it the new type of system incorporated by sbstc kol - durgapur route?

Pls take action if this is agaist the system.

Thanks & regard

Subhashish sinha...
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P
Piutubu
from Kolkata, West Bengal
Sep 3, 2017
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less developed mobile apps and rude behavior of conductor

Address: 721602

Sir,

Today i have boarded the 8.30 non-stop esplanade to haldia sbstc bus from dhulagarh toll tax which is on the way of this bus. I had booked two seats previously by the apps with ticket no. P[protected]. But conductor had already allotted the seat to someone else and denied to provide us the same seat and also threaten us that if we argue with him he will provide a single seat to us and he asked us whom did we inform that...
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A
ank1mandal
from Siliguri, West Bengal
Sep 2, 2017
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excess ticket price

Sir,
I have boarded sbstc bus (@ 2 pm from kolkata) from kolkata on 2nd september, 2017, and when i asked the conductor for the ticket upto 11 mile (Fare rs.115), he gave me ticket upto illambazar (Rs.120). On enquiry, he told me that no ticket upto 11 mile is available in his machine ; although, on online and other bus, it's available. My question is why such system of charging higher priced ticket will be there when the fault is...
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P
PijushSamanta
from Ahmadpur, West Bengal
Aug 25, 2017
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refund

Website: online.sbstcbooking.co.in

Sir,
I bought a ticket online via online. Sbstcbooking.co.in on 13/07/2017. My ticket number was l[protected]. But this ticket was confirmed on my second attempt. But on first attempt the confirmation was failed. But my balance of 160 was debited. As per sbstc refund policy my debited balance should be returned in between 8 working days. Today is 25/08/2017 and still i am not getting my money back. Their booking helpline number that...
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L
Lollen Inya
from Chennai, Tamil Nadu
Aug 22, 2017
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rude and cruel behaviour of bus conductor

Address: Bardhaman, West Bengal

I complained to the bus driver and conductor for the extra charge they were asking me for my extra luggage which was adjustable near by my seat. It was unfair. I asked for extra 160 rs for the luggage. My journey started but the took their revenge in a cruel manner by not droppinh me in my destination spot. The conductor uttered, 'you were complaining so much, now complain more' and she asked me to shut up and dropped me in another far away...
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S
sanbo
from Kolkata, West Bengal
Aug 16, 2017
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how can a single seat booked to 2 different persons.

Address: Kolkata, West Bengal
Website: sbstc . com

My tkt was from digha to garia by sbstc. Dep time 4 pm from digha on 15.8.2017. Tiicket no o[protected]. We boarded from contai & unfortunately we saw 5 persons occupied our 5 seats, i repeatedly requested the conductor how can they occupy the reserved seats. Pl tell them to vacate our seats. But the conductor didn' t bothered. Instead, he was arguing. After a long time he made alternative arrangements. So long my mother 78 years & my aunt...
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O
One Stop Lyrics
from Kolkata, West Bengal
Aug 12, 2017
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sbstc booked ticket cancellation policy

Address: Kolkata, West Bengal
Website: Sbstc

I have booked ticket for sunday. But i wanted to cancel it as i will be unable to travel on that date. But in online booking site of sbstc i was unable to cancel my tickets. But in the cancellation policy it's not clearly mentioned that booked ticket can be cancelled up to 2 hrs prior to the departure. But there is no option to ancel the ticket. Then why this cancellation policy. Waste of money.....
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A
Azim_dgp
from Kolkata, West Bengal
Aug 9, 2017
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improper ticket

I get up in bus at shaktigarh stoppage to go to durgapur in sbstc bus (Bus no 2885). Conductor asked me to give 60 rupees. I gave him 60 rupees, but he gave me ticket of 50 rupees only. Please take proper action against such corrapt conductor. When i checked the date of the ticket, i found 10/08/17 and time showen 7:00:22
Date of journy - 09/08/17
Time - 6:25 pm
Bus no - 2885
Ticket no[protected]...
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J
J Mukherjee
from Kolkata, West Bengal
Jul 15, 2017
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excess fare taken

Address: 700104

I rode the bus from thakurpukur. And my destination is diamond harbour. But the conductor forcefully booked my ticket from behala to diamond harbour and claimed that it was his ticketing machine which booked the ticket. The ticket no is[protected]. Please look into the matter as this type of attitude is not at all expected from a reputed organization like sbstc...
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W
WBA
from Kolkata, West Bengal
Jul 11, 2017
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Negligence of conductor

Address: Kolkata, West Bengal, 721605
Website: www.sbstc.in

Dear sir/madam,

I pray to god that today what i have to encounter nobody has to face the same.
Today i had bored a 6:40 am bus to kolkata from haldia and i was allocated a window seat no. 23. Now as the bus started moving a sudden spell of thundershower poured in and as i was going to pull the glass window down, i felt that it was getting stuck somewhere. After several unsuccessful attempts i called out the conductor...
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S
Suchandra Ghosh Roy
from Kolkata, West Bengal
Jul 3, 2017
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Behaviour and online ticket booking circular.

Address: Kolkata, West Bengal, 700064
Website: Wbstc

I booked my online ticket for tge bus from karoomoyee to durgapur, the exact time was 7.40, this bus got cancelled, the sbstc represtative gave me my seat number exactly as i booked, later he gave my seat to some other lady and gave me a seat over the wheels. When i interrogated him why he gave my seat he misbehaved and said if i booked it online, my problem should be solved online itself. I booked online giving an service amount excessive...
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B
Birendranath Mandal
from Kolkata, West Bengal
Jun 27, 2017
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Delaying

Address: Birbhum, West Bengal

Dear sir, today i traveled in bus no wb 39 3495, started at 6.30 am from suri towards kolkata. The conductor stop the bus frequently though there are no stopage in many of them. Many passenger though oppose this situation but they didn't hear it. They also diverted the bus root at satragachi towards a slow lane. We pay full fare and travelled by bus to reach the office at time but due to some arrogant conductor like this who for their own...
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A
Ayeshik Chakraborty
from Kolkata, West Bengal
Jun 26, 2017
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Tickets non availability

Address: Paschim Medinipur, West Bengal, 721101

I'm complaining against midnapore dipot. Normally in esplaned dipot and another dipot the ticket is to be distributed just a half hour ago as everyperson who are willing to travel go there some time before, book the ticket as per your choice.in midnapore previously was all good. One day i asked for ticket they said all sold out for kolkata. Ok. Next day the same thing happened. Then the conductor told me they distributed the ticket few hours...
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A
arpan choudhuri
from Durgapur, West Bengal
Jun 17, 2017
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Please send me my refund in my account

Address: 713213
Website: sbstc.co.in

My tickets no are l[protected] & l[protected]. My reference no are 7701997 & 7701946. My cancellation no are 41785 & 41784. I dont get back refund. Every time whenever i cancel my sbstc seat i dont get back my cash in my account. Please send me my refund as early as possible, its more than 20 days i dont get it back. There was a massage sent by sbstc that i would get back my refund within 8 days, but its not. Please refund my amount....
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R
Rahul shrma 2221
from Agartala, Tripura
Jun 12, 2017
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Amount not received with atm

Address: 8874644
Website: Tajhssh

Tum logo ka maa chodenge madar chood consumercomplaints m phone krta h be madaar chode have applied for emi card, but i have not received a card or even any details from your end.
Secondly, trying a so-called customer care number where in there is no option to talk to any person who can resolve this.
I am giving the details above. Hopefully you will respond at least.
Cust id: 39555314
Rect no[protected]
Agmt...
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S
Sudeshna Baskey
from Kolkata, West Bengal
May 30, 2017
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Invalid bus ticket

Address: Chandrapur, Maharashtra, 713211
Website: www.sbstc.online

Hi,

This is to inform you that I have booked a ticket for 30.05.2017 from Sbstc online booking service from Durgapur to Karunamoyeen and also received a confirmation message of the ticket, seat no 6. After I boarded the bus, I found that a same person has the same seat no. The conductor informed that the ticket was invalid though an amount of Rs.140 was deducted, which includes the service tax of Rs 10. I want the money refunded...
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S
saurabh krishna thakur
from Kolkata, West Bengal
May 29, 2017
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My money is deducted but ticket my ticket is not booked

Address: 721657
Website: sbstc

I have booked a ticket on 28/05/2017 for 29/05/2017 by sbstc online website.
My money is deducted from my account but my ticket is not received on my mobile. I have made the payment through online banking (Sbi) and my reference id is isbi[protected]igabjnvmn6. So, i want to refund my money from which it deducted. It's urgently need to me
Thanku it's very thankful to you....
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P
Prosenjit Dutt
from Arambagh, West Bengal
May 28, 2017
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Misbehavior of conductor

Address: Kolkata, West Bengal, 700025

Sir, I am prosenjit dutta job in ultratech cement at Calcutta for last 4years. Today at 5.15 p. m. when I came from my native place to esplanade Bus Stand for getting SBSTC Bus for Kolkata, route to esplanade to shyamsundar leaving at evening 5.15 p. m. I don't know who was the conductor as on 27.05.2017.I am regularly came from kolkata and this bus will stop thats stoppage "gunar".Unfortunetly today conductor told me this bus will not stop...
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