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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
Complaints 666
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10
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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South Bengal State Transport Corporation [SBSTC]

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19
Luggage charges
8
harassment by sbstc staff
8
extra fare charged personally for a trolley bag

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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 22

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M
Md Mahidul Islam
Aug 29, 2020
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Bus Driver/Conductor refused to drop the passengers at Panagarh Bypass approach road

Dear Sir,

I am a regular passenger of SBSTC and used to travel from Burdwan to Suri via Panagarh. As the number of buses from Kolkata to Suri is very minimum, I have to take a break service by availing Kolkata Durgapur/Asansol buses and drop at Panagarh Bypass to avail buses from Durgapur to Suri.

But everyday the conductor/driver refused to drop us neither at the approach road nor at the Darjeeling more. Even...
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Sujit Jaiswal
Jul 26, 2020
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over speed & dangerous overtaking

Address: Madhyamgram

Bahot buri tarah se madhyamgram over take kiye is bus ne...
Plz is bus driver ji ko samjhaye ki is tarah se bus n chalaye anyatha koi bhi bipad me pad sakta h...
Thanks!...
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S
Sbstc2020
Jul 22, 2020
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issue ticket on wrong date

Address: Asansol

Today is 22.07.2020 but bus conductor issue me a ticket on 23.07.2020
Bus number: wb39b3639
Ticket price rs.77.
From siuri to citycenter.
This ticket is no value for me, i can't submit my office for claim.
Kindly do the needful....
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P
prosenjit9831@gmail.com
Jul 22, 2020
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Extra charges paid

Address: South Bengal state transport corporation, west bengal

I booked my seat online on sbstc from kolkata to arambagh. My journey date - 22.07.2020 and time -7.30 am. Though i booked online for non stop sbstc bus service on 22.07.2020 at 7.30 am but to my utter surprise when i reached the bus terminus to start my journey i was informed that the non stop service has been discontinued suddenly without even updating the website and informing passengers.
I have paid rs 85/- for non stop journey...
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A
Anupam3006
Jul 12, 2020
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Luggage fare without ticket

Address: Karunamoyee to Asansol Bus 3 PM, 12 July, 2020

The assigned ticket checker of 3 pm karunamoyee asansol sbstc bus asked for luggage fare without ticket. He was demanding 100 rs to 300 rs... The very interesting fact that mr ajoy kumar bose, emp. I'd.: t-62130 was present at the scenario. Both of them snatched my mobile phone and threw it.

After a series of heated argument, they decided to give me a ticket for the luggage amounting 150 rs.

The luggage has...
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D
Dixy7
Jul 5, 2020
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I am complaining about carrying extra passengers in the bus

Bus sbstc
Esplanade to purulia
Via asansol Raghunath pur
Timing 2.15 pm
Bus no 8236
Date 5.7.20
Bus conductor picking passengers from those points which are not stoppages... And taking passengers which exceeds the sitting capacity.
No point of telling them at time of corona pandemic...
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B
bijoy Mondal 98
Jun 29, 2020
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Complaint against bus conductor

Address: BELIATORE,BANKURA,WB,722203

Dear sir,
Bus number wb39b6672 purulia to durgapur sbstc is not provided the ticket and charge over price.
I am traveling from bankura to beliatore in the date of 27/06/2020 at 5.45 pm (Beliatore) the conductor is charge me rs 25 and not provied me the ticket and he told that there is not compalsery to provied the ticket to customer and his beheviour is very bad he told me very rought me he kept the money in her pocket.br...
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S
sum8003
Jun 27, 2020
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refund of bus fare which did not play

Address: DURGAPUR

I have booked bus ticket as per details below. As the bus did not ply please refund the ticket value to the originating bank branch account.
Ticket no :[protected]
Route :karunamayee to durgapur
Journey date :[protected]
Dept time : 14.30
Date of booking: 25/05/2020
Payment made : rs 155/-
Name of passenger: s. K. Mukhopadhyay
Seat no : 24
Mob no [protected]...
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R
Riddhi Prasad
Jun 16, 2020
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Ticket booking

I booked a ticket from kolkata to burdwan bus timing 18:00 ac. Money got deducted but no ticket got generated.
Transaction ref: ssbi[protected]igaiukixi8
Email id: [protected]@gmail.com...
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M
mano093
from Bengaluru, Karnataka
Mar 21, 2020
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unethical behaviour

Address: Kolkata, West Bengal

Though i have booked two seat in a sbstc, bus no 1049, but the driver and conductor forcefully took the of the seat and provided ot to other people for the some amount of money. They are not returning my money as well. The conductor used slang as well, if you have a cctv you can verify the same. Neither he is returning my money and nor the conductor vacating the seat.

Bus kolkata to midnapore (Sbstc)
Journey date : 21st...
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M
Moloy Adhikary
from Powai, Maharashtra
Mar 13, 2020
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refund for cancelled ticket / online booking facility

Address: FULTALA, BARUIPUR, 700144

There are 2 busses for digha from baruipur, for the ac bus online booking is available, but for the non ac bus sbstc recruited an agent. I had booked 7 return ticket for journey date 29/12/2018 and return 31/12/2018 on november 2018, there after i need to cancel 4 return tickets around 20 days prior to journey date.
But still now (13/03/2020) i have not get the refund. I am severally contacting the agent raju (Mobile no. [protected]...
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A
Aranya mukherjee
Mar 7, 2020
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conductor behaviour with the passengers

Address: Karunamoyee, Kolkata, West Bengal

The behaviour of the conductor was very rude and bad. He was insulting me and other passengers who where going with me from kolkata karunamoyee to durgapur. Each passenger had one luggage each. If he would have told us politely to keep our luggage where we were sitting then the things wold be better. Then the conductor told that he couldn't see our name in the passengers list. We booked our ticket from sbstc online site. He was literally...
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S
souravdalal85
Mar 7, 2020
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unexpected delay and no live gps tracking system for the public

Address: Kolkata, West Bengal, 700052

Most pathetic sbstc bus service from karunamoyee to burdwan route i have ever seen. Every sat i use to travel by this route and faced a delay of min 2 hrs to 3hrs.
I had to wait at sbstc bus point continuously at airport gate no. 1 for 2-3 hrs every weekend.

The buses have gps tracking system however this is not open to public and because of that we are suffering.

Sbstc does not have enough backup buses...
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R
Rupam Nath Liton
from Kolkata, West Bengal
Feb 21, 2020
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fraud website

Address: 700071

To
Sbstc

Dear sir
As on 10.02.2020, i, mr prasenjit das booked 5 tickets online from sbstc website, but my amount has been deducted, but i have not get any confirmation of ticket. Our travel date will be 10th march'2020 from digha to garia. So i booked 5 tickets for the same through sbstc online, but my amount debited from his bank.. And no ticket confirmation from your end. Why? Also someone call me and confirm...
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S
sanjeev9811439285
from Kolkata, West Bengal
Feb 19, 2020
Aug 8, 2022
This thread was updated on Aug 8, 2022
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refund against ticket cancellation and misinformation

Address: Garia, Kolkata, West Bengal, 700084

This connects to the series of email, complain made on your online portal multiple times and several telecommunications done with your customer care executives regarding the subject. It is very disappointing that after lapse of more than a year, the complain is still to be addressed.

Subsequently in another online complain dated 1st nov, 2019, i have apprised sbstc about the bus leaving directly from outside the dedicated...
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S
sukhen koley
Feb 17, 2020
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I am complaint against the information provider officer in the digha sbstc

Address: Digha sdatc bus stand, Purba Medinipur, West Bengal, 721428

In the digha sbstc bus stand information provider officer (4.45am) sitted in the cto (Trfick office) office. Behave very badly to every passenger who try to get information about bus service. More over he don't shere the information. Even he miss behave with leady passenger. When he was asked about the seat how to book seat on the spot neither only he diney to share the option also behave very rudely to the passenger....
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S
Sujay2019
from Kolkata, West Bengal
Feb 13, 2020
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ticket no.: l02200123157 (karunamoyee to durgapur) @ 14.45 - need refund

Address: SBSTC, 700102

I have booked sbstc online bus ticket as per below details :

Ticket no. : l[protected]
From : karunamoyee to durgapur
Time : 16:45
Date of journey : 11/02/2020
Date of booking : 09/02/2020

On 11th feb'20, i was required to cancel the ticket. I logged into the online portal http://online.sbstcbooking.co.in/ and tried to cancel the ticket but no cancel information received by me and...
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M
Mdeklasali
Feb 8, 2020
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conductor did not give tickets

Address: Bankura, West Bengal, 722140

Bus no - wb 39 b 4521. I took bus at porida more. Bus full packed. Conductor did not gave tickets to none of the people. No one demand for tickets but i demand for tickets so he told me tickets will be given later.. Max people around 40-45 went down in bankura without tickets.
Huge financial loss for sbstc.
Conductor should be punished....
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A
Abhirup Chakrabarty
Feb 1, 2020
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bus conductor incorrect behavior

Address: Bardhaman, 713103

The bus conductor in today's bus from karunamayee to bardhaman at 12.30 pm from karunamayee was incorrect. His behavior was rude and used type of slang at me in the bus about placing my luggage. This type of behavior in public bus is really harassing and not expected. Please resolve this as soon as possible. From this type of bus service such behavior is not imagined at all....
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S
Suvasish Ditta
Feb 1, 2020
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complaint about driver and conductor

Address: Jorakalitala, 731126

Today my family with my minor daughtrers were coming from suri to medinipur through bus no wn 39b 1836. A collision took place at about 12.00 hrs inbeywen barjora and beliatire, bankura. After the incident both are leaving the spot. Lots of people were injured. Withoit taking any resposibility they left that place. Ticket no dh 1 17264 to 17274 of rs 550/. Pl arrange to refund the money.
Suvasish dutta, [protected]...
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