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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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harassment by sbstc staff
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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 25

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A
Anirban30
from Puruliya, West Bengal
Mar 24, 2019
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bypassing stoppage at telipukur without prior notification in a proper way

I am anirban datta, having 4 tickets booked online vide ticket no - l[protected], scheduled to travel to karunamoyee from telipukur on 24/03/2019. The concerned bus skipped telipukur by taking the overbridge root when we kept on waiting there before a police constable advised us to go to alisha bus stand as some buses are taking over bridge root. By the time it was too late when we reached there. This is a clear indication of by passing the...
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Kuntal Mal
Mar 23, 2019
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conductor refused to pick the confirmed ticket passenger in bus.

Address: DAKSHIN DAUKI, 721450

Dear sir i am an army person. Booked one ticket for my daughter on 22/3/19 for the date 23/3/19.in central bus stop i asked the conductor for my daughter's booked ticket. Inside the bus my daughter shows her ticket, but conductor deny and told to come out from the bus. Even he denys to show the booking chart... Contai - barasat, saturday, march 23, 2019. Sbstc - digha - barasat, 14:20 reporting time 14:45, repertoire time 15:00. Name - kuheli...
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Kausik_22
Mar 23, 2019
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bus didn't give stoppage without any information

I have booked one ticket from burdwan to kolkata (Esplanade) online with ticket no p[protected]
Which was supposed to depart from burdwan at 9.00am. The bus was supposed to stop at telipukur but they gave no stoppage at telipukur today, so i had to book again for 10.10 am bus from burdwan. I along with 7-8 persons who are waiting at telipukur bus stand faced such kind of harassment today which is not at all acceptable. They have neither...
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P
pradip sinharay
from Gobardanga, West Bengal
Mar 8, 2019
Sep 14, 2023
This thread was updated on Sep 14, 2023
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money deducted but ticket not booked

Address: 713305

I tried to book ticket on 08.03.2019 from asansol to karunamoyee for journey date on 09.03.2019. Money deducted from bank account of axis bank during online payment but ticket not generated due to some error. This was happened from sbstc user account.
I again tried booking of the same and second time booking was successful. So i request you to refund the money for unsuccessful booking immediately

Pradip sinha raybr...
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M
maurya123
from Kolkata, West Bengal
Mar 4, 2019
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ticket not booked but money deducted

Address: Kolkata, West Bengal

I tried booking a ticket for 5th march, 2019, sbstc bus service - ticket from kolkata to ranichak in kolkata - haldia bus departing at 6: 30 am. Seat no 29. The booking failed at 16:49, today 4th march, but money was deducted. On second attempt of booking the ticket was booked but the refund for first failed booking still not arrived.. Nor any message came from sbstc for this inconvenience.. What should be the procedure for getting my refund?...
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B
Barundeb
from Gobardanga, West Bengal
Feb 26, 2019
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against sbstc bus driver

Address: SBSTC BURDWAN DEPOT, 713104

When i was at ullhas busstand, burdwan, asked one of the bus driver that, is its time 8.30, and going to karunamoyee. But that driver responded harshly, it's time 11, karunamoyee., and also harshly talked that, i am always talking like this. Question:should it be the version of communication with a passenger? I am intending to lodge a complain against the bus driver as well as the sbstc. The bus that he drove that time was wb39b1050. Later...
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S
souvikjana
from Asansol, West Bengal
Feb 17, 2019
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no bus service after online booking

Address: Purba Medinipur, West Bengal, 721657

I booked 3 online tickets in haldia to kolkata book fair special on 03.02.2019 (Ticket no : p[protected]) through sbstc mobile app. The copy of my ticket mailed in my registered e mail.
But after reaching haldia township bus terminus found no such buses. Also there is no information available at sbstc ticket counter. No assistance from counter received and the depot number displayed in counter found switched off.
Finally i had...
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D
Debarshi Dey
from Kolkata, West Bengal
Feb 15, 2019
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staff misbehave

Address: 713216

I debarshi dey a regular customer of your transport came to city centre sbstc booking counter no-8 on friday morning dated 15.02.19 to purchase a ticket to karunamoyee and gave 200 rupees for the same but the counter misbehave with me for a 5 rupees change. He told me why you came without 5 rupees change and bring exact change from next time or else use any other means of communication. After keeping me wait for 10 mins he throw a rupees...
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R
Rahulbobby
from Ranaghat, West Bengal
Feb 8, 2019
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extra luggage fare and rude behaviour

Address: Purulia, West Bengal, 723101

I took ticket for purulia to sirkabad on 8feb 2019 at 5:40pm from purulia state bus stand.
They charged me ₹100 for my luggage.
When i asked them about the fare chart for the luggage, they behaved rudely and said that there is no such chart, there is a fixed amount we used to charge, we can charge even more more for the same.
Please do something...
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J
Jaynal Abedin Seikh
from Kolkata, West Bengal
Jan 26, 2019
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rude and rough behavior in kolkata terminus

Address: Kolkata, West Bengal, 700019

I bought a ticket (Person# 3) today morning for the route kolkata to midnapore. Issued a ticket at 10:35:56 am for departure time 10:40 am for bus no 7012. Said bus wasn't parked in the designated stand for the route. I repeatedly searched for the bus with my family but we didn't get the bus. When i reported in the counter they said that bus has already left the stand. They demanded for taking me another ticket by paying again for the ticket....
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T
Tapan Kumar pal 7777
from Durgapur, West Bengal
Jan 15, 2019
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erratically driven sbstc bus no 6928 1jan19 4pm till 8.30pm

Address: 700009

Exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED THROUGH ALL THE way till punjabi mor before entering Asansol, he was erratic at alighting as well as...
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T
Tapan Kumar pal 7777
from Durgapur, West Bengal
Jan 15, 2019
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bus driving erratic unsafe madly whizzing through traffic on nh esplanade to asansol

Address: 700001
Website: SBSTC

Bus no 6928 esplanade to asansol 4pm 14/01/19, my seat no 12 exchanged with no. 3 just behind driver. exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED...
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GURUDAS LAKSHMAN
from Kolkata, West Bengal
Jan 14, 2019
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on demand stoppage needed at buses at night & running late

Address: Kolkata, West Bengal, 700059

I was traveling from durgapur to karunamoyee on 11.01.2019 in sbstc with my father [age 65] boarding at 05:50 pm. The bus passed at haldiram at 11:00 pm. Then i requested the conductor to give a stop at teghoria bus stop as the bus was running too late and that was almost midnight. He replied 'it is very common, what is ur problem?' after that, they don't stop at teghoria bus stop. And then they stop at baguiati at 11:20 pm. Then we were...
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D
Disha Acharjee
from Bolpur, West Bengal
Jan 5, 2019
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passenger being taken more than the capacity

Address: Burdwan, West Bengal, 711304

Dear team,
This is like the many times that i am travelling in sbstc buses, but this time i am literally annoyed with the service.
The bus is not supposed to behave or accommodate people more than the nner of seats available. Then what is it that they are taking up people like some other local buses??
If it is supposed to behave like a local business and stop every now and then at every freaking stop then why are we...
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S
Smarajitjit
from Coimbatore, Tamil Nadu
Dec 30, 2018
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no refund done since 2 months passed

Address: 711104
Website: sbstc.co.in

Sir, my name is smarajit shome, my registered mobile number is [[protected]].
I booked a ticket of rs. 140.00 for journey date 27/10/2018 in two attempts.in first attempt the amount was deducted but seat not booked.in second attempt the ticked booked & again amount deducted. But till today (29/12/2018) two months passed, no money refunded for the first failed transaction. I have the proof of my bank passbook reflecting the deduction...
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S
sanghamitrabanerjee
from Kolkata, West Bengal
Dec 23, 2018
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stolen my tab from my bag

Address: Kolkata, West Bengal, 700108

When i was travelling from karunamoyee to asansol on 9th dec 2:00 pm bus there was no place in my side i kept my bag abive seat no 1&2.. When i got down in saktigarh some one has stolen my daughters tab. I would like to know the details of customer details with contact no. Behind the conductor and also the conductor details. No security is there... Everywhere thief's r present. Shame on our public. Please help....
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P
Partha555
from Bolpur, West Bengal
Dec 19, 2018
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sbstc bus conductor denied to drop at destination point and tell the drive to follow different route at 9.00pm at 13c temperature at panagarh

Address: Kolkata, West Bengal, 700056
Website: www.sbstc.co.i

I was travelling from kolkata to panagarh on 18/12/2018, today through sbstc bus (Bus no wb39a3575). Temperature was below 13c. At the time of booking the bus ticket they (The sbstc staffs at ticket counter) assured me that the bus will go through darjeeling more (Near to panagarh bazaar), then i booked the ticket. The bus leave kolkata at 5.45 pm. But after some time when i asked the driver and conductor they strongly denied to listen me...
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S
suvoalone90
from Mumbai, Maharashtra
Dec 18, 2018
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money deducted but ticket not generated

Address: 731101

Hi all
I was trying to book 2 seats from suri to kolkata 3.30 pm sbstc bus for 16.12.2018 and after deduction of money the ticket was not generated. This happened 2 times (For seat no 29, 30 and then for 22 and 23). Thereafter i also went to ticket counter and ask whether any of the seats were booked or not. But the guy from counter told that ticket is not booked/confirmed. We then again paid the amount to book 2 seats from counter.br...
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S
Souvik_29
from Haldia, West Bengal
Dec 17, 2018
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bus booking payment done but seat not confirmed..

Address: Kolkata, West Bengal

Hi, on 12.12.2018 i booked a sbstc bus non ac ticket from kolkata to midnapore, seat no - 24, 29, 39 & 40 and made online payment for bus ticket of rs.440/- through my bank of india debit card and payment done successfully and successful message i have received in my phone but my transaction was failed with error "reasons: sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries". But the...
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SuvojitSinha
from Kolkata, West Bengal
Dec 1, 2018
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without any notice, bus has been changed and booked seats are not provided to seat.

Address: Burdwan, West Bengal, 713325

While my father is travelling from asansol to karunamoyee, just after reaching to saktigarh, bus got damaged, and then only the passengers were sent to board to the specified destination in another bus, where the passengers inspite of having the booked tickets had to stand for more than 2 hours.
So, i want ask what is all these things going on. Is this the responsibility of the sbstc bus service towards their boarding passengers....
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