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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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19
Luggage charges
8
harassment by sbstc staff
8
extra fare charged personally for a trolley bag

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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 28

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A
Am8
from Ahmedabad, Gujarat
Apr 2, 2018
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no pick up

Address: Kolkata, West Bengal, 700126

Today morning booked a ticket from barasat to burdwan. Bus no ending with 1681. At the time of booking it was informed that the bus can be availed from barasat, colonimore which is in the usual route of this bus. There were four passenger including me waiting for the bus at colonimore but the bus took a different route and we came to know it around 9 am from the ticket booking counter at barasat titumir bus terminus. Later around 9:36 am...
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bmc020321
from Baharampur, West Bengal
Apr 1, 2018
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esplanade to burdwan bus at 8pm on 01/04/2018

Address: Kolkata, West Bengal, 700014

Very poor behaved non co-operative bus conductor. On a heavy rainy day refused to stop at a scheduled stoppage kurzon gate late in the evening after 10pm causing serious inconvenience. Similar behavior has been observed previously but on a day of natural calamity it is non bearable. Also took improper charges from a fellow passenger for goods. Kindly look into the matter seriously & take necessary action asap. Thank you....
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S
Sam***
from Haldia, West Bengal
Apr 1, 2018
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ticket not confirmed but balance deducted

I booked a ticket from durgapur to kolkata on 1 april 2018 for journey date 2 april 2018. At the first attempt balance was debited from my account but the ticket was not confirmed against ref no. Lsbi[protected]igadgdmqr5. It displayed an error message. Second time ticket was confirmed but the amount was deducted again. So i want the amount to be refunded as soon as possible!...
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S
sonanaskar
from Pune, Maharashtra
Mar 28, 2018
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miss behave of conductor bus no 3641 dated 28.03.18 morning 8.15 dharmatala to burdwan bus

Sir,
I have a regular passenger of your bus but to day i have face misbehave of your conductor. To day my ticket no was [protected] and got seat at rear position. But after running bus i feel some illness and vomiting tendency that's why i requested conductor and taken his seat... But after taken seat within few minutes he told that leave the seat and he have no any responsibility for passenger comfort ness any thing.. And abuse also....
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R
rraahhuull
from Ranchi, Jharkhand
Mar 25, 2018
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money deducted but message and confirmation of ticket booking is not shown

I was booking sbstc bus from suri to kolkata (Esplanade) of date 26 march 2018 of time 12:15pm from suri online.
After payment was done it shows error. No sms or message was displayed. But booking money is deducted from my account.
Profile is
Rahul chandra duari
Contact number - [protected]
Date of booking-26/3/18
Time from suri - 12:15 pm
Seat number - 29

Please do something...
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S
Sadhan Sett
from Agra, Uttar Pradesh
Mar 19, 2018
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painful journey

We are coming from Digha for ur bus no. 19J2669 on dated 18.03.2018 at 7.15 a.m, our seat no is 31 to 38. Sir sorry to say that when the road was clear from traffic jam then the bus driver drive slow nd unwanted delay.At nandakumar at about 10 a.m i informed ur bus operator nd said that problem bt he ignored desperately. Lastly my 2 daughters were feeling ill. At 11.45a.m we left the bus at kona highway. The driver didn't co-operate with...
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S
Suvendu Hazra
from Guwahati, Assam
Mar 17, 2018
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dirty bus seat

Address: Chandrapur, Maharashtra, 713205
Website: SUVENDU hazra.dgp@gmail.com

Dear sir,
I requested to u that pls check the bus for cleaning. Bcos the bus is so dirty. I am complaint to ur karunamoyee ticket counter., but ur employee said should i cancel ur ticket or take a rough paper and erasing in ur sit.
So why should i do this? I am pay exactly fare...
Pls do this about complaint...
Bus number 4668. Karunamoyee to durgapur 9.40am...
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V
Vishivish Vish
from Ingraj Bazar, West Bengal
Mar 12, 2018
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fraud case of sbstc

Address: Burdwan, West Bengal

I have taken ticket from asansol to kolkata having seat no 46on 12/03/2018 but there is another person seating on my seat from asansol when i told them to leave my seat then they are showing a ticket that we have paid 90 rupees for durgapur then why will we leave the seat. My question is that please refund my money till durgapur or i will complian this matter to consumer affair.
[protected]
Vishal...
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M
Md Shamiul Islam
from Darjiling, West Bengal
Mar 12, 2018
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not issuing tickets willingly at suri depot

On 11-03-18 at 11:00 am i asked for a ticket at suri depot for bus scheduled to esplanade on 12-3-18 at 4:30am & i was told 2 seats are available & to wait for 5mins & after 5mins they told me not a single seat is available. I am a serviceman & i suffered a lot due to this kind of deriliction. Necessary action must be taken to avoid such harrasement to consumers in future....
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K
Kasturi Ghose
from Kolkata, West Bengal
Mar 11, 2018
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excessive delay of buses in route kolkata to asansol and vice versa

Address: Kolkata, West Bengal, 700156

I am a regular traveller of sbstc bus service from kolkata to asansol and vice versa. Lately buses have been running extremely late. They stop anywhere to pick up passengers. Passengers are travelling seated on the stairs as well.àlso, time allotted for stoppages are elongated and the staff pick up passengers like local buses. Please look into the matter. We have appointments and offices to reach in time but due to such casual attitude,...
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K
kangan_asn
from Delhi, Delhi
Mar 10, 2018
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refund of tickets (online purchase) in case of bus cancellation.

I have booked tickets (E-tickets online) from asansol in the name of anwesha ganguly on[protected] in ac bus (Sbstc) to kolkata departure 14:20 hrs from asansol at seat no. 9, 10 ticket no: l[protected] journeydate : 03/03/2018, but the bus was cancelled for the date.
As per your rules and norms i would have get the refund within 8 working days. I sent two e-mails in your specified address immediately without any response. I have also...
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S
Sundaresan Suresh
from Digboi, Assam
Feb 24, 2018
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non receipt of booking confirmation

Address: 713212

I had made the following online booking
Booking date - 23.02.18 (9.15 pm)
Journey date - 25.02.18
Journey time - 4.00 pm
From kolkata (Esplanade) to durgapur
No, of passengers - 2 (Two)
Sundaresan suresh-male - age 52 years
Revathy suresh-female age 49 years
My bank account is debited for rs.270/-
I have not received booking confirmation
Transaction reference=s[protected]br...
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S
Saumya Arya
from Delhi, Delhi
Feb 21, 2018
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e ticket not received

Website: online.sbstcbooking.co.in

There was no e-ticket generated while booking a bus online from durgapur to karunamoyee for 23 feb 2018 and the money has been deducted from my account. On the website, the transaction is visible in the history but there is no option to print the e-ticket. No e-mail or message received either.
The reference number is 11282517.
Please do the needful as soon as possible....
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J
Jaygopal Ray
from Kolkata, West Bengal
Feb 21, 2018
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extra fare charged personally for a trolley bag

Address: Burdwan, West Bengal, 713301

Sir i am just going to travel in sbstc no 9214 to karunamoye from burdwan at 12.30. I have one trolley bag moderate size and two other bag which are easily accompanied in banker. At burdwan counter the told to give rs 100 for the trolley bag, i refused to pay personally and booked a luggage ticket of ra 100, they did not told even rule and regulations. My ticket no x[protected] and luggage ticket no[protected]....
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A
Aquila Aini Anwar
from Kolkata, West Bengal
Feb 16, 2018
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fraudulence regarding generation of seats

This happened with the ticket generator in the counter while boarding 12.30 pm bus from burdwan to esplanade on 16 th februaruy 2018. As per seats shown online i asked to generate a ticket of my choice citing my migraine issues. I was completely denied and handed a print out of a seat least desired even without prior confirmation. When confronted about it they verbally abused me saying they have their own powers and i can't raise my demand...
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R
Rima3008
from Baghdogra, West Bengal
Feb 10, 2018
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behaviour of the conductor

I was traveling on the 10th of feb 2018 in the 2 pm kolkata-haldia non-stop bus. I had a window seat and the lock to window was so stiff i could not open the window and the conductor helped me.. Similarly i could not pull it down and when i asked for his help he refused to do it first. When i asked him who i will ask for help if i am in any problem other than him, he insulted me badly although i didnt say anything except that if i could i...
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A
archita das
from Bongaigaon, Assam
Feb 9, 2018
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ticket not conform but payments deducted from accounts

Address: Kolkata, West Bengal, 700008
Website: www.sbtsc.co.in

Booked online at 10.10am 4 tickets from esplande kolkata to digha for[protected] at 6.30 am bus. Seat no. 1.2.6.7.
Payments done thru icici banks trrn no. Bill*[protected]*bussbstc_lof ruppes 540/-.

In my account page nothing showing in history my transuction part.

Please conform my seat or refund my money as early as possible. And your help line no [protected] continue switch off....
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D
DeepakMukherjee56
from Kolkata, West Bengal
Feb 6, 2018
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booking counter executive behaviour very cheap

Address: 713148

Hello,
Sir today i have reserved a seat in karunamoyee-suri 17.00 bus
Whenever i'm calling to the bus terminals to get to know is it gives a stopage at airport gate no 1 9r not?
But maximum phone numbers are switched off and who is receiving calls is not answering properly and very rudely talking to me.
My point is that we are the customers to you, just because its a govt agency thats why they will behave like...
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J
jkmountaineer
from Kolkata, West Bengal
Jan 25, 2018
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I am complaining against reservation

No e-ticket generated while booking online from karunamoyee to durgapur bus for 26 jan'18. But money deducted from my account. I did the payment by debit card. I have no option to print out e-ticket. I have booked it for another person. No e-mail, no messages received on either phones.
Please do the needful or refund my money.

Regards,
Jyoti karmakar
Ph no [protected]...
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T
tanmoy middya
from Kharagpur, West Bengal
Jan 24, 2018
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very very unclean and dirty seats with vomiting stains all around which were very uncomfortable.

I have purchased two tickets from durgapur muchipara counter on 24.01.2018 for travelling to kolkata. As soon as we were about to take our seats much to our discomfort we found fhat the seats were all over covered with vomitting stains and sitting was ipossible. As soon as we reportedthesame to the conductor he was very rude and incooperative. We asked him for a piece ofcloth so that we could clean up and seat but all that was in vain. Even...
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