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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 31

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S
sourav routh
from Kolkata, West Bengal
May 4, 2017
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Not giving proper information

Address: Kolkata, West Bengal

South bengal state transport corporation [sbstc] — behavior of the ticket personnel. I sourav routhon 4th may 17, 2017 tkt num[protected] kolkata to asansol. Dep time 15.40 bus num 3221
Today i had gone to karunamoyee to buy tickets for asansol. I had asked for a window seat and had been given seat no.12but i asked for volvo sbstc. But not giving true information they booked cost 350but it was not volvo.. So i requested the person...
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Mrinal Kanti Manna, Advocate
from Kolkata, West Bengal
May 2, 2017
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Misbehavior of Bus Conductor and Bus Driver of Gopiganj - Esplanade Bus at 6.15 a. m. on 02.5.17

Address: Kolkata, West Bengal, c107
Website: sbstc.in.co

Sir, I am practicing Advocate of the Hon'ble High Court at Calcutta for last 20 years. Today at 5.25 a. m. when I came from my native place to Gopigunge Bus Strand for getting SBSTC Bus for Kolkata, route to Gopigunge to Esplanade leaving at morning 6.15 a. m. and there was a Que for booking ticket so I stand in que for booking ticket and I was seven number. so I requested the Conductor to give my choice seat but the said conductor refused...
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Minhajur Rahaman
from Kolkata, West Bengal
May 1, 2017
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Booked online ticket at bus stand found no bus runs on that time for said route

Address: Paschim Medinipur, West Bengal, 721101
Website: Sbstc

I booked online ticket no P[protected] at Digha Amlasole route scheduled 1/5/17 at 7:55am. Around 7:25am I arrived at bus stand and came to know that the actually bus time is 7:35am but on that very day that bus was cancelled. Digha bus terminus administration is unaware of on line booking. So we were forced to travel in a different bus with a different route at 8:30am . We were also forced to sit in seats which were not occupied earlier...
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Dipendra Bhattacharya
from Sonamura, Tripura
Apr 22, 2017
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Misbehaviour of the driver

Address: Bardhaman, West Bengal
Website: www.sbstc.co.in

Few passengers are waiting at Airport 2½ No gate (Aradi No. gate) to catch Karunamoyee Asansol SBSTC bus, schedule to depart from Karunamoyee at 3:00 PM.
As the bus approaches, conductor give signal to stop the bus but the driver denied to stop. After strong intervention of conductor and other passenger he stops and shouting badly on the passenger and also threatened to drive the bus as per his choice.
In a nutshell his behaviour...
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S
Suparna Gangopadhyay
Apr 21, 2017
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Purchasing ticket online but no information received.

Address: Chandrapur, Maharashtra, 713205
Website: SOUTH BENGALSERVICE BUS TERMINAL(SBSTC)

I have purchased ticket online and my account has been debited twice. But there is no information received in my mail and sms from your side. The detailed information are as below.
Route...durgapur-karubamoyee
Time...7.40a.m
Sequence no...350060
Please send the detailed of ticket to my account and credit the extra amount to my account.
Requesting you to do the needful as soon as possible....
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D
Debapriya Sorkhel
from Kolkata, West Bengal
Apr 16, 2017
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Behavior of the ticket personnel.

Address: 700089
Website: www.sbstconline.com

Today i had gone to karunamoyee to buy tickets for burdwan.I had asked for a window seat and had been given seat no.34 which is just above the tyre.So i requested the person to change my seat but started shouting and hurling abuses at me.I want sbstc to take strict action against this man and i would also like to remind him that he is getting his salary through our taxes....
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Tanumay Chakraborty
from Kolkata, West Bengal
Apr 12, 2017
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Ticket cancellation

Address: Kolkata, West Bengal, 700051

Ai Sbstc bus er ticket agency je jatri der kach thake Sbstc r name ticket to Kate but ticket cancel korar samay Sbstc rules Chara e taka ferot dae ba nao dite pare..Abr ulte dur babohar kore..Ami 10 e March 17 te Birati to Digha jawar ai ticket ti kati.Jawar din 14 e April 17.but bises karon bosoto Amar Digha jawata cancel hoe.ami aj 12 th April 17 ticket cancel krte gale bole 140 takar ticket e 80 taka bad debe karon jigasa krtei bole ticket...
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S
Surago
from Asansol, West Bengal
Apr 9, 2017
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Misbehaviour by Bus Driver

Address: 713125

I was traveling from Karunamoyee to Burdwan by SBSTC bus service from karunamoyee on 9th April at 10.15 am
During reaching at Nobabhat Bus tarminal bus tarminal I was just request to drop at the terminal gate but nexpectedly the bus driver extremly misbehave with me and other passengers also.
He told me that without any passenger he will able to draw the salary and he has no bothered about passengers.
I am asking that...
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P
Priyaranjan Sutradhar
from Kolkata, West Bengal
Apr 8, 2017
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Misuse of seat no and luggage

Address: Kolkata, West Bengal

On dated 8/4/17 from dharmatala to suri bus (No.1949) at 2 pm, the bus conductor take money for seat no 8 (Without ticket) at 13:05 pm, but at the time of departure he give me seat no of 15, but on that seat he allotted to another one, after complaint he is roughly answered that seat is yours and you have to empty it. He also taken ₹300 for each cartoon from some passengers....
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S
sujay.m
from Rajmahal, West Bengal
Apr 3, 2017
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Regarding money back

Address: 713103
Website: online.sbstcbooking.co.in

Sir/mam, on march 25th I am trying to book my tickets online from burdwan to kolkata for 28th march on 9am sbstc bus but during payment each times transaction failed and their as charging from my account of Rs 85 as i tried for 2nd time at that time also same thing happened. After the failure of transaction i m till waiting for my money refund but till no action has been taken. Please kindly respond for my request. i will be highly thankful...
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R
ramkc
from Kolkata, West Bengal
Mar 28, 2017
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Worst behavior and harassment by bus driver when requesting to stop at proper & designated bus terminal

Address: 713201
Website: sbstc.co.in

I was travelling from burdwan to karuanamoyee on 27-mar-0217 by sbstc bus no (B1667) that started at 18.30 from burswan. I was travelling with my family along with my 8 years old son. After airport (Gate no stoage), i requested bus driver and conductor to stop at haldiram designated bus stoppage itself as i had luggage and family. There was no traffic altogether and signal was green. Driver intentionally denied my request and stood far away...
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Pallavi Majumder
from Ingraj Bazar, West Bengal
Mar 22, 2017
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Harassment for getting fair concession being a physically challenged with valid bus pass

Address: Burdwan, West Bengal, 713304
Website: Sbstc.co.in

I am a physically challanged person with 90%disability certificate and buss fair concession pass.I need to travel weekly ftom asansol to kolkata by sbstc govt bus weekly.since last 2months I am facing problem to get seat for that bus to travel. Inspite of showing valid handicapped certificate and free bus fee pass i am not getting neitther advance ticket or current ticket on boarding.since last 2month bus dept excetive allowing to seat me...
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P
Pritha M.
from Kolkata, West Bengal
Mar 11, 2017
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Worst behavior of the person in the ticket counter

Address: Kolkata, West Bengal, 700069
Website: sbstc.co.in

The person present in the ticket counter for buses from esplanade to kandi, doesn't deserve to be there . He talks too much rudely and in a barbaric way, moreover he confuses the passengers, if. anyone wants to see the conductor of the bus, he tells "he's out for snacks" when he is present right beside him. He keeps clicking selfies on his own when someone goes there asking for any help and acts as if he's super-busy! The person present in...
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M
Mukherjee83
from Kolkata, West Bengal
Mar 10, 2017
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Misbehave & filled the bus with Commercial Luggage

Address: North 24 Parganas, West Bengal
Website: SBSTC

Dear Sir,
I would like to bring your kind notice that the bus conductor and driver misbehave with me when I was requested them to move the luggages in front of my seat. The total bus has filled with commercial luggages even I am unable to access my seat freely.
Pls take necessary action to stop take commercial luggages in bus and behavior with customer should polite
Dept Time - 6pm from Esplanade
Route - Kolkata...
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B
Bhola Nath Mandal
from Ingraj Bazar, West Bengal
Feb 28, 2017
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Excess amount deducted

Website: www.sbstc.co.in

Ref:ID number is: 1497320

On[protected] a complain lodged whose ID number is: 1497320 but sorry to say that till date no response from SBSTC. So once again I hereby requesting you please look into the above referred complain and requesting an immediate action for refund the excess amount and oblige.REGARDS (BHOLANATH MANDAL), Bankura, West Bengal-722101...
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Bhola Nath Mandal
from Ingraj Bazar, West Bengal
Feb 19, 2017
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Before confirmation ticket amount deducted

Address: 722101
Website: query@sbstcbooking.co.in <query@sbstcbooking.co.in>;

I, Shri Bhola Nath Mandal/63 yrs. tried booked 2 nos. seats from KARUNAMOYEE-BANKURA on[protected] against seat number 34 &35 for the journey of[protected] for the bus whose departure time was 6.40 AM but I was success to purchase tickets on third attempt.For the first two time an amount of @Rs.330X2=Rs.660/- as mentioned i)POS PRCH POS[protected] SBSTC 330, ii)POS PRCH POS[protected] SBSTC 330 were debited from my account and till time...
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R
Rajyashri
from Kolkata, West Bengal
Feb 18, 2017
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Inconvenience of traveling

Address: Kolkata, West Bengal, 700014

I have bought a ticket for Burdwan from Kolkata in SBSTC today. I have bought tickets in AC bus for convenience of travel, however I travelled with great difficulty since the seat infront of me was bent backwards and I had great difficulty in sitting. On telling the conductor, i was told he can't do anything and that I should complaint to get resolution.

Travel date : 18.02.2017
Ticket no.[protected]
Bus timing...
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S
Soutrik Suvra
from Kolkata, West Bengal
Feb 14, 2017
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Regarding unauthorised extra charge for luggage by conductor

Address: Kolkata, West Bengal

I am traveling with my wife and son today from karunamoyee to burdwan on sbstc bus at 3.00 pm at karunamoyee. 3 luggage with me which is permissible. But conductor of that bus charge me extra 200 for that luggage. Bus no 0937 ticket no o[protected]. If this is illegal then action taken. Main culprit is 3.30 karunamoyee burdwan bus conductor he want 250.00 for that one.

Soutrik Chaudhuri
Burdwan
[protected]@gmail.com...
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Mrinal Kanti Manna, Advocate
from Kolkata, West Bengal
Feb 14, 2017
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I am complaining for mis behalf of the conductor, and driver of gopiganj - esplanade kolkata.

Address: Bardhaman, West Bengal, c107
Website: mrinallotus121@gmail.com

Sir, i am a practicing advocate at hon'ble high court at calcutta last 20 years and i came from lawyers family for 3 generation and today (At 6.15 a. M. On 13.02.17) i am coming from my village residence to kolkata so that i have to take bus of sbstc from gopigunge bus stand. Today the bus was over crowded by passenger and the bus when reached to bagnan the driver taken two stoppage at 50feet distant and after that place same type of practice...
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Sangita Bhattacharya
from Kolkata, West Bengal
Jan 23, 2017
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Misbehaving conductor did not drop me at correct place

Address: 713203
Website: sbstc

I boarded a sbstc bus from durgapur on 23rd january 3:05pm. Bus no 3212. Conductor was utterly misbehaving. I had a lot of luggage and i have a problem of back ache from an accident i had met. I informed this to him well beforehand and asked me to drop at the correct location. When i was ready to get down, he was chatting on his phone and misbehaved with me saying bus won't stop. I told him that i am a regular customer and every bus has a...
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