Claimed

SpiceJet Complaints & Reviews

www.spicejet.com

1

Updated: Feb 2, 2025

Complaints 3444

Resolved

410

Unresolved

3034

So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to SpiceJet

Having problems with SpiceJet?

File a complaint and get it resolved by SpiceJet customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

SpiceJet

Recently resolved complaints

View all complaints

Payment not received

Baggage Damage - Flight No. SG-54 - PNR:Q987QV

Add 0n meal service paid but not reflected on ticket-meals denied

Most useful reviews

Fake call letter asking for security deposit

GST Invoice requirement

fake call letter

Featured stories

Inconvenience due to large delay in departure time and request for refund

Flight cancelled and intimation one day before

Non issuance of refund for modification of flight which was charged but not modified.

SpiceJet reviews & complaints page 81

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Sardar Vallabhabhai Patel International Airport, Ahmedabad, Gujarat

I travelled by sg016 on 6/05/19 from dubai to ahmedabad. My seat no. Was 22f. I want to bring in your notice that i didnot receive one of my bag. I have already filled babbage irregularity report and they said i will get it tomorrow by the same filght around 5 am. But uptill now i didnot get any confirmation call.. I have called many times but they even dont receive my call... One they took the call and i got irresponsible answers from them...

Helpful

Found this helpful?

Write a comment

Pnr number : qdb1ud. This pnr number flight of spice jet from ahmedabad to vizag has been cancelled due to boing problem. After re - scheduling we are force to spend nearly 12 hours in mumbai. We are senior citizens with hypertension and diabetes. We can not stay so long near the waiting hall so we demanding the airlines people to provide lounge service at the cost of airlines. We came all the way to ahmedabad airport to meet spice jet office...

Helpful

Found this helpful?

Address: Sumer bhawan moti chowk Dabgaron ki gali jodh, Jodhpur, Rajasthan, 342001

Good evening
This letter is bring your attention regarding flight what i booked for family for 8 th june
I live in jodhpur rajasthan and going to banglore for attend weddings for 8 th june in banglore
I booked in total 18 tickets ahemdabad to banglore and also booked jodhpur to ahemdabad train ticket for catch the flight
Today got message from spice jet for change the flight departure from 6 am from ahemdabad...

Helpful

Found this helpful?

Write a comment

Address: BSD Marg, Govandi, Mumbai City, Maharashtra, 4000088

1) we 3 persons travelling from mumbai to delhi on may 07, 2019 at 07:20 flight sg152. We have corporate booking for meal but staff provide meal at the timing of landing.
2) i was snizzing & ask hot water but staff provide it with meal.
3) we check-in online by paying 350/- after showing window but actually there was no window.

But offcoarse music & seats are better than others....

Helpful

Found this helpful?

Write a comment

Address: 600113

I would like to let you know the problems i have faced due to the delay of flight maa-vns (Pnr: ueyika) scheduled on 7th may 2019.
This flight delay caused me a year. I was going to appear in an exam for my semesters on 7th may but thanks to spicejet now i have to wait another year for my degree.
I don't know how you people manage to afford such casual behavior towards customers. It was a life event for me and now on i will...

Helpful

Found this helpful?

Address: Gurgaon, Haryana

I am writing to share with you the difficulty i faced while traveling solo with an infant, which has led me to loath spicejet's quality of service and policies.

I travelled with my 11 month old infant last saturday from bangalore to kozhikode. I ended up choosing spicejet despite people warning me against it considering the reputation spicejet has with sudden cancellation of flights being just one among the many issues. I paid...

Helpful

Found this helpful?

Write a comment

I am complaing that i have booked two tickets on 8th april 2019 from bengaluru to bagdogra for flight journey on 6th may 2019. The flight departure time is 15.15hrs and i reported to spice jet counter at 13.05hrs. The on duty staff told me the departure time has been changed and flight left from bengaluru. I have not received any message in my mobile no [protected] for changing of time and they have adjusted me for any other flights. My flight...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400013

Ac wasn't working and pilot kept on saying that it's going to work in 5min for good 30min..
Also he advised passengers to get down in case they r not feeling fine and rest could fly
And gave lame excuses for ac not giving cooling effect..
We have turn around our flight on the runway itself till the ac started
This is today's flight mumbai to delhi...

Helpful

Found this helpful?

Write a comment

Address: Kozhikode, Kerala, 673602

I have been flying with spicejet starting from last weekend. Two out of three flights are delayed due to operational reasons. The flight which was supposed to start from bangalore on 3rd may to calicut delayed almost 4:30 hrs which disrupted all my plans after reaching calicut. Again on 5th may the flight back to bangalore got delayed by 2:35 hrs when i am writing this complaint. Not sure how long this is going to get delayed.
br...

Helpful

Found this helpful?

Write a comment

Address: Spice Jet Ltd., 319, UdyogVihar, Phase IV, Gurgaon Haryana, India., 122016

I travelled from dubai to calicut on 4th may 2019 in spicejet sg054. The flight which was scheduled for 04:10 pm took off at 10:30pm. It was 6 hours 25 minutes delayed from the scheduled time.
After we reached the destination (Around 4:00am), all passengers waited for over one and a half hour at the arrival hall to receive the baggage after which they announced that 40 baggages were not loaded due to weight restriction. They asked...

Helpful

Found this helpful?

Write a comment

Address: Kanjikuzhy Kottayam, Kottayam, Kerala, 686004

Pnr - og926u

My flights from kochi - bangalore - port blair was cancelled due to the grounding of boeing 737. Travel date is 25th may.

I have opted for full refund amount, and it said the amount is refunded to agent. I paid for the tickets myself from goibibo and still am yet to recieve the amount. I have mailed you twice and got an automated response and i have been calling your customer line non stop and i...

Helpful

Found this helpful?

Write a comment

I was told the flight sg167 dtd 04-may-2019 got cancelled due to technical fault. Full refund was agreed & i was issued another ticket on next day flight. I understand it was wrong information & the airline has tricked me since i can see on your site that the flight took departed bom & arrived cok on time & as scheduled. Why was i tricked? I need solid answer to this. I & my family (Including children) had to face lot of difficulty due to...

Helpful

Found this helpful?

Write a comment

I had a flight yo catch on 4th may for mumbai to gorakhpur - 12.15pm was the deoarture time.

As per the instructions, i should have reached one hour prior to departure. I was there in the queue for boarding pass since 11.15 am exactly. But i did not hear any announcements for gorakhpur flight. It was only announced for varanasi.

When i reachrd at counter at about 11.40 am. The counter person was confused that...

Helpful

Found this helpful?

Write a comment

Address: 560037

Flight no : sg768, pnr : m92fvp (Blr - pat)
Name : harshit kumar.
Flight got cancelled without any intimidation. This airline company just walked away showing middile finger to his customer. A very negative attitude. No talk about inconvenience caused to customer and i had to pay thrice of actual price just because o[censored]naccountability of the airline because i had to reach to my destination. Bunch of people at counter reacts...

Helpful

Found this helpful?

Write a comment

Dated:[protected]
Flight no: sg6362, pnr no: idrmfn

I booked a direct flight from coimbatore to delhi (Sg8526) (Direct flight). It got canceled and got a prior information regarding it and rescheduled to connecting flight as stating there are no direct flights running between these places. The rescheduled flight is scheduled to depart at 12 pm, but it got delayed 3-4 times and finally departed at 5 pm. Actual connecting...

Helpful

Found this helpful?

Write a comment

Address: 221, Bahawalpur CGHS, Plot-1, Sector-4, Dwarka, New Delhi, New Delhi, Delhi, 110075

Dear sir,
I visited spicejet counter at domestic terminal 1d, delhi at 1610 hrs on 03 may 2019 to get bookings of two members (Mr tarun lal & mrs ira goswami) cancelled in pnr : qbgm7g (Delhi to dharamsala on 06 jun 2019 & dharamsala to delhi on 10 jun 2019). The spicejet official confirmed to me that my request has been accepted and the two bookings have been cancelled. Since there was no official confirmation on mail id (P. [protected]@gmail.com),...

Helpful

Found this helpful?

Write a comment

I was traveling from bengaluru to kolkata in spicejet sg-741 on 19th april with pnr tftbsk which got delayed for more than 6 hours saying "delayed due to operational reason'". My return flight from kolkata to bengaluru was on 4th may in spicejet sg-713 with pnr yeyl3n at 8.55 am which got canceled without any reason and they rescheduled another flight spicejet sg-249 on the same date at 2.55 am with the pnr yeyl3n. Due to bad weather, airport...

Helpful

Found this helpful?

Write a comment

Address: SpiceJet Ltd., 319, Udyog Vihar, Phase IV, Gurgaon - 122016 Haryana, India E-Mail:custrelations@spicejet.com

Dear sir/madam, my self mohammad nihal, booked spice jet flight (Sg 8475, pnr yfhuwn: 24 apr 2019 delhi-gorakhpur) ticket from delhi to gorakhpur to attend funeral ceremony (Scheduled at 5.30pm) of my father in law in siwan, bihar on 24.04.2019. I was going from abudhabi & booked domestic ticket with full confident to reached my destination on time. Please note that, the take off time as per schedule was 11.10 am from delhi and arrival time...

Helpful

Found this helpful?

Write a comment

Hello spicejet team

I have raised a request on 23rd april about the refund cancellation of pnr:id23rq flight as my husband was stricken with typhoid so we couldn't able to make our flight which was scheduled on 24thapril from delhi to bangalore.

1st call on 23rd april : spoke to spicejet executive, he asked to provide the medical proof over email to "[protected]@spicejet.com", i have shared the medical information...

Helpful

Found this helpful?

Write a comment

Address: Jharsuguda, Odisha, 768201

Dear sir
My self nikesh nandan would like to inform you that i had two ticket booking to patna to calcutta date 30 apr 2019 and amount 7284.00has been debited my account but ticket not made and the amount has not credited in my account bank ref no[protected]iganoiy2.
Pls do the needful i had on that day spicejet customer care he confirmed the amount will be auto credited in your account after 48 hours but still pending.br...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR