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SpiceJet Complaints & Reviews

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Updated: Feb 2, 2025
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Inconvenience due to large delay in departure time and request for refund
Flight cancelled and intimation one day before
Non issuance of refund for modification of flight which was charged but not modified.

SpiceJet reviews & complaints page 82

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S
Sneha0822
from Nashik, Maharashtra
May 3, 2019
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mental torture

My husband had booked tickets for us and our infant from dehradun to pune which was supposed to take off at 7:30 pm on 1st may. We usually take night flights so that our son can sleep through the travel. He was also not well and under medication. This flight got delayed by 3 hours. We had a connecting flight from delhi to pune at 12:30 am on 2nd may. Now this was going to take off from international terminal. On asking, we were told that...
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Ashish Sureka
from Mumbai, Maharashtra
May 2, 2019
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flight delayed every time

Address: Pune, Maharashtra, 411006

I travelled spice jet two times in last 15 days and got serious issue each time flight got delayed almost 2 or more hours. It seems spice jet is very casual everytime about informing its late. Both the time i really lost the purpose of visit and need to raise it as serious concern.

1. Pune to jabalpur flight connecting via hyderabad. Date 14-apr-19, pnr :- tcpwyg
2. Bhopal to pune connecting via hyderabad
Date...
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Shilpigoel123
from Jind, Haryana
May 2, 2019
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fraudly charged 1200 rs

I was flying from bengaluru to delhi on may 1 at 10: 00 pm flight. I have reached before 2 hours only. After getting my boarding pass and security checkin. At the last time of boarding, i have been charged fraudly by two associates of spicejet. They didn't allow me to board until i paid them 1200 and denied talking with senior supervisor. They said i am last passenger and i will miss the flight.

Denied to measure the luggage...
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Bhuvana1897
from Chennai, Tamil Nadu
May 2, 2019
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flight cancelled and delayed

Address: 629171

I booked a flight from kolkata to Chennai for 1st May at 4.50 am. But that flight got cancelled and they opted for changing the flight. So I changed to 3 pm flight. But again that flight was delayed by 2 hours. Later at airport the flight was again delayed by 1 hour. So atlast I landed Chennai at 8 pm and I missed my bus from Chennai to kanyakumari. Also I wasted my whole day at airport....
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Ayush Relan
from Mumbai, Maharashtra
May 2, 2019
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uncooperative staff and flight delay

The flight sj 031 on 1/05/19 is extremely uncooperative and unprofessional. The flight to hong kong from indira gandhi intl airport got delayed by 5-6 hours and the ground staff didn't even show up also the staff in action is very rude. I hope you will take an action on this issue as soon as possible and also train your staff how to talk to passengers....
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hitesh.sachdeva
from Mumbai, Maharashtra
May 1, 2019
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regarding pre booked food in flight no sg 487

I have travelled from goa to mumbai on 1/05/2019 through flight sg 487. I booked the meal paneer masala in tortilla wrap but your crew members said you have to take veg sandwich.

My kids really don't like spinach sandwich. I requested them to provide the meal already booked in advance but they refused to give the same.

They said u give feedback as we will not provide the same and said i[censored] want to eat anything...
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Progna Halder
from Delhi, Delhi
May 1, 2019
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air pressure inside plane causing tremendous painful ear pain

Address: Kondapur, Hyderabad, Andhra Pradesh, 500085

I had a flight from hyderabad to kolkata via jabalpur on 1st may at 5:25am (Flight no. Sg 2941). During descending both the times, me and my fellow mates had severe pain in our ears and headache. I had flown several times so the normal uneasiness that is caused i am used to, but this was something painful and even after 12 hours of flight landing i am still having issues hearing and pain in my ears!...
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Jainanulalu
from Delhi, Delhi
May 1, 2019
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flight rescheduled and customer care not picking the call

My flight from bangalore to kolkata for 1st may sg 741 have been rescheduled to 1.10am which was originally scheduled on 7.20pm. I cannot take this late night flight and trying to contact customer care to change it to other flight. But no one is picking the call. I am trying since last 1 and half hour and it is really becoming frustrating now. How can spicejet have such poor service...
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Bikash Singh123
from Kolkata, West Bengal
May 1, 2019
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flight is already delayed by 4 hour but passengers still do not know when boarding will start and airlines is also not giving relevant informat

Hi,

Spicejet flight sg 242 is already delayed by 4 hours in ccu airport but yet passangers do not have any idea when the boarding will start.

Many passangers have came from remote places and they are waiting from morning 7 am. Airlines should provide refreshment
To all passangers but that is not yet done by airlines. More to it passangers could have connecting flight and important meetings aswell. br...
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sanjeev42
from Mumbai, Maharashtra
May 1, 2019
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flights

Address: juhu tara road, Mumbai City, Maharashtra, 400049

There was article in paper that from 1st august flight will start from mumbai to darbangha and booking will start from 1st may but when i go to website darbangha is not mentioned and when i call customer care no one answers. I would like to book tickets but no respose, sanjeev agrawal [protected]

Thankss...
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S
swatirana637
from Bengaluru, Karnataka
May 1, 2019
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money not refunded

Address: 560100

E-ticket for order[protected]
Trip 1: port blair to bangalore sun, 21 apr 2019
Spicejet sg-759
Ixz 12:05 14:45 blr
Sun, 21 apr 2019 2h40m sun, 21 apr 2019
Veer savarkar int'l airport economy kempegowda int'l airport
Baggage info - check-in: 15kg, cabin: 7kg
Travellers airline pnr ticket no
Ms. Swati rana m5m9ky m5m9k. The ticket was cancelled by the airline stating problem with...
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V
vj019
from Mumbai, Maharashtra
May 1, 2019
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damaged luggage in spite of being labelled "fragile"

Address: Mumbai City, Maharashtra

This is regarding my damaged baggage complaint with respect to the flight from delhi to mumbai on 23rd april.

Firstly, i had given a baggage for check in labelled "handle with care" and "fragile" and the staff ensured that it would be handled well because it will be sent by a different way rather than normal loading of baggages. My baggage was damaged when i received it in mumbai airport (Pictures attached). There was a big...
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love neel
from Bengaluru, Karnataka
May 1, 2019
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refund related complaint - spicejet

Address: Banglore, Banglore

Pnr - jdj7ma (Booked on 15 march)
Email - [protected]@gmail.com
Hi
I had missed my flight due to some issue... Spice jet customer care people misguide me... This is my second compliment... Without any resolution... It's showing like resolved...
I haven't received my refund yet... This time i want full refund of flight booking charge from you guys.. Otherwise i'll complain to consumer forum...
Thanks
Prakash...
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love neel
from Bengaluru, Karnataka
May 1, 2019
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i haven't received my refund amount - due to flight cancellation

Address: Currently staying in Bangalore, 831001

Hi,
Chandra prakash here...
I was missed my flight due to some personal issue my pnr - jdj7ma on 15 march... I informed to customer care... They said you can raise request after 24 hours, again i called after 2 day, they said you will get only 798 on your paytm, or bank account... And they said your amount o[censored]nder process... After 7 days again i asked about my refund they said it's processed from his side. They said contact...
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dinren1317
from Delhi, Delhi
Apr 30, 2019
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non working of ac

Address: Dinesh Khemani. E-1/169, Arera Colony Bhopal, Bhopal, Madhya Pradesh, 462016

Travelled from bhopal to hyderabad flight sg3461 and seat no 5c. Boarding started at 5.45 pm and till one hour we were sweating as ac was not working as per the standard. When we landed at hyderabad at 7.55 pm the outside temp. Of 32 degrees was much cooler than inside temperature of aircraft. Nothing was done inspire of many complaints to air hostesses who were also suffering with heat inside aircraft...
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Sachchjfdf
from Jabalpur, Madhya Pradesh
Apr 30, 2019
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bad behaviour of airport staff and not allowed to board the flight without any reason

Address: Chhatrapati Shivaji International Airport BOM, Navpada, Vile Parle East, Vile Parle, Mumbai City, Maharashtra, 400099

Two of my relatives booked the ticket from Bhopal to Surat and they reached on time but the spicejet staff refused to board them saying we have closed the boarding and the flight took off at 6:30 pm where the scheduled time was 6:55 pm.
I want the airline to return my booking amount and also change the staff at the airport.
Screenshot of the ticket attached

Contact number: [protected]...
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Ashna Khandelwal
from Nagpur, Maharashtra
Apr 29, 2019
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spice jet airways flight delayed by 3 hours and prolonged delay due to technical glitch

Flight sg 51 pune to dubai (8pm actual departure time) first got delayed by 3 hours and then passengers are made to sit more than an hour.
No final update received as of now and crew members suggested to deplane the passengers.

This is completely unprofessional and unexpected from such flight partners. Passengers are made to sit without giving proper update or clarity or any sort of refreshments or food. Please take...
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Vilina Kandroo
from Akot, Maharashtra
Apr 27, 2019
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flight delayed by 3 hours

Address: D 704, konark exotica kesand road wagholi, Kesnand road wagholi, Pune, Maharashtra, 412207

I hope airlines clearly understand the importance of time because everyone must. I considered flight timings as i had to attend an important family event. My flight got delayed by 3hours and spicejet guys are informing not even 24 hrs before. So we get stuck and we have no option but to travel by same flight sg 8938 on 28 apr. Kindly take a note of it and inform passengers before hand so they can look for other options and stop exploitation...
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A
Akhshar
from Mumbai, Maharashtra
Apr 27, 2019
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# behaviour of your flight attendants.

Address: Ahmedabad, Gujarat

I was travelling from ahmedabad to srinagar via delhi on 23rd apr 2019.
Everything was nice in the beginning but after a while 1 air hostesses started to shout at a old lady beacuse she was clicking pictures of the surroundings. And literally forced her to delete the photos from the phone. (Even tried to snatch the phone).
Look towards your staff....
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A
Ariana Ray
Apr 27, 2019
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delay of flight

I was travelling to kolkata from dubai via delhi. When i reach the airport the flight was delay for 1 hr.
Departure time:10.45 pm
Then delay 1 hr to 11.45 pm
Again 12.20 am
And finally 01.00 am
This the regular delay in spice jet. They are just playing with customers time and money.
Because of this delay many passenger are not able to catch their connection ting flight.
When the passenger asking...
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