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SpiceJet Complaints & Reviews

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Updated: Feb 2, 2025

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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Fake call letter asking for security deposit

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Inconvenience due to large delay in departure time and request for refund

Flight cancelled and intimation one day before

Non issuance of refund for modification of flight which was charged but not modified.

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Address: Ahmedabad, Gujarat, 380015

I booked flight from amd to pny and now they have cancelled the flight. They provided me option of rebook and refund. Initially i chose for rebook but they cancelled it again so, i opted for refund but i haven't received my money as of yet. It has been 15 days.

Concerned person, please look into the matter and resolve the problem on urgent basis....

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I got call from SpiceJet ..they asked for 2000 registration fees and conducted one online test and after that they asked me for security deposit . but after that they conducted telephonic round for me..and said you are selected. .and asked for amount again for some health insurance policies and some deposit ..I said sorry I don't want to pay and I asked for refund my payment...she said ok and with in two days amount will be refunded...but...

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Had booked a ticket from Hyderabad to Mumbai on21th of May with my parents who has a knee operated and 2 kids in which 1 is 2 months old and other is 5 yr old. and the flight got delayed which is creating problem with medical issues. Pnr - cevh7h. First called customer care for transferring me to any earlier flight on the day. They told go to ground services they will assist u. Met ground service person named Suraj at santacruz domestic airport....

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Address: 560062

I was trying to web-checkin and the moment i clicked on change seats it didnt show me the seats selected to me in blue and opened all the seats to be bought even the ones assigned to me.

We are four o[censored]s traveling together with kids and it is a hassle to go to the airport and taking a chance to get four seats together.

Even if your history shows that rows 18 was assigned to me there is no way any of your customer...

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Address: 403601

Me and my family were supposed to board our SpiceJet flight SG 3327 on 29th March 2019 from Pakyong to Kolkata (PNR GC2L8Q) scheduled for departure at 14:05 pm. As such, we checked out of our hotel at Gangtok and arrived at the Pakyong airport at around 11:15 am. As we reached the airport, we were alarmed to see that the flight was cancelled. This was really exasperating considering that i had called the customer care the previous evening...

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Address: S 24/6 9A G-9 TAKTAKPUR VARANASI, Gas godown road , MOB 9452067775, Varanasi, Uttar Pradesh, 221002

I have flight 7:35 check in is not started 2 -3 hrs prior i have arrived they are still stating to wait on lal bahadur airport varanasi
Dear passenger, for a hassle-free check-in and boarding experience, we request you to reach the airport 120 minutes prior to the scheduled departure time. Please note that the check-in counters will close positively 45 minutes prior to departure. Looking forward to having you on board....

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Address: 400097

Hi spice jet team,
My luggage got misplaced and there is no resolution yet.
Flight details: sg8709
Delhi - mumbai - 12th may 2019
Pnr - mely3k

I have been following up with the delhi airport and mumbai airport - t2 staff. Last update that i received is that luggage is not in delhi and its somewhere in mumbai. Request you to resolve this on priority....

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I had booked a round about ticket from. Pune bangalore and bangalore pune on 8and 9 but due to some reasons i had to postpone it by a day for that you have charges me 10000/-... Horrible way of looting people... Secondly while returning back to bangalore airport from. Salem by car due to. Heavy traffic we had to. Miss our flight... But we. Tried to call the customer care from 6.30 but there was no response... And we also had no option except...

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I have sent numerous mails to your team regarding my refund however i am yet to receive even one simple response.
the entire team of spicejet is very ignorant and irresponsible. i have also marked emails to the nodal officers however no response still.
i would appreciate if this complaint reaches a person in your organisation who has the decency to respond....

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Address: 641001

To
Spice jet

This is to inform you that my wife mrs. Sapna and my kids miss. Anushka & miss. Diya were travelling yesterday from ahmedabad to coimbatore via mumbai pnr no: pgwm8e. She reached mumbai airport terminal 2 by 7.30am &. Connecting flight from mumbai to coimbatore was scheduled at 9.20am, but was delayed to 10.10am.

She asked you ground staff 3 times about boarding, he said we will inform you...

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Address: Hyderabad, Telangana

I did not receive flight prepond message
Flight-hyd to bhopal
(Pnr):sdlr7a
Flight no-sg 1268
I booked this flight in the morning. If the flight is getting preponed atleast a message is expected. If you cant drop a message i don't know why do you take the number.
Moreover staff is discourteous compared to any other airline i have ever traveled.
Highly disappointed..!!!...

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Our flight sg-713, booked from kolkata to bangalore has been cancelled nearly two weeks back. I opted for refund instead of rebooking ourselves on another flight and i still haven't got my refund even though it's been almost two weeks. No mails. No messages. Nothing regarding the refund status has been directed to me. I demand immediate action to implement my refund as soon as possible.
Airline pnr: th8y7e...

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I booked flight from dehradoon to pune dated 10 may 2019 connecting through stop in delhi under pnr bdslxn. While booking it was showing single through check in but at the airport i was refused for through check in of baggage and also was informed that i have to manage on my own to collect luggage and transfer them to another terminal in delhi as spice jet does not offer any inter terminal services either for people or their luggage. So disgusting...

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Address: PERSONEL, 42023

Dear sir,
I purchase first time to fly by spice to jeddah - hyd round trip
By pnr. U9l2wp.. When i change date of my wife booking for other date taht pnr. Kyw2yf paid amount rs.4100/ then i got message your transaction amount paid to spicejet. But your staff informed me to system error we not recieved your payment pay again then again i paid rs.4100 on 9th may 2019 and my bank also informed me that your payment crdited to spice...

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Address: Tamilnad Mercantile Bank Ltd., International Banking Division, 600014

My name is r. Subramani, senior manager working in tamilnad mercantile bank ltd., international banking division, royapettah, chennai. I have taken today the morning flight go air at 5.00 am to attend the swift conference at st. Regis, lower parel. Now, my return flight number sg 679 dated 09.05.2019 was delayed for more than 3 hours from mumbai to chennai. So i request you to compensate (Ie. To refund my full journey amount), since my whole...

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Delay in departure of flight sg 8720 from bangalore to new delhi on 9th may 2019 at 10.00 pm due to last minute change in pilot.
Due you understand what does it mean to passengers who have boarded the plane at 9.30 pm & waiting for takeoff till now. The time now is 10.37 pm when i am writing this complaint.
Pls. Let us know what responsibilty spicejet management is going to take for this blunder and the way of compensating the...

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I had booked tickets online. The first time i used net banking and the payment was successful. But instead the page didn't load and went back to payment options. Again i had to process the payment for the same tickets this time using my card. And it was billed again. This error resulted in an amount of 8, 754 rupees being deducted twice. I booked these flights 30 mins ago on 9/5/19 from mangaluru to bangaluru.
I kindly request that...

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Address: New Delhi, Delhi, 110059

Website: spicejet.co.in

Hi, i had my flight booking on tuesday, 30th april'19 from new delhi to kolkata by sg272. Pnr:if59nk
The flight was delayed by more than 4 hours. After endless calls to customer care numbers, i reached at the delhi airport (T1) to talk to them personally. I asked and requested the spicejet staff on delhi airport to switch me to some other early flight as i had an important exam in kolkata to attend. But of course there was no help...

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Address: New Delhi, Delhi, 110059

Due to some family emergency I wanted to reach Delhi urgently and I booked a ticket for 09.05.2019 9.55pm with Spicejet, it first got prepone to 9.40pm which was manageable but now again postponed to 11.30pm.
11.30???? Are you kidding me really???
I want a solution to this asap (PNR - C88E2M) and moreover after calling us on airport at 11.30 they kept us waiting saying flight has not yet came.
They did not started the...

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I booked a ticket without login for the following detail:

Name-rajeev ranjan

[protected]@gmail.com

Contact no-[protected]

I payed rs 3238 with my paytm wallet.

Payment was done but i didn’t get the ticket.

Here are the transaction details:

For spicejet order #[protected]

Transaction id [protected]
br...

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