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Last updated Aug 26, 2024
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J
Jagan Raju mohan
from Hyderabad, Telangana
Oct 24, 2018
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claim id 0335976

Hi, i have submitted my reimbursement claim request through agent and it took 15 days to reach zonal office post which i get query for additional documents. I had sent the scanned documents by email as per the suggestion from the claims department. Now they say to submit hard copy and also there is no proper response even after multiple calls to the claims cell. It is very poor customer service since many people promised call back but none...
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M
Marthand
Oct 18, 2018
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family health optima insurance policy

Address: Hyderabad, Telangana, 500044

Hi,

I am escalating this issue to claim department. On 12th october 2018 my dad got admitted in sri kara hospital in secunderabad and initial the insurance got approved for 80k based on that we admitted and got operated. Now the claim got rejected saying that in inpatient file they have updated the pain is there from 4yrs and they are saying this was not disclosed during the policy. The inpatient was updated wrongly and some...
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V
Virendra Gandhi
from Anand, Gujarat
Oct 8, 2018
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renewal of medical policy number p/171219/01/2018/001411

Address: 388001

Respected sir/madam,

With due respect i wish to inform you that i am medical policy holder of your reputed star health india company since last two years. My medi-claim policy number is p/171219/01/2018/001411 which renewal premium was due on 05.07.2018, however i have submitted the renewal cheque of rs. 37011/- (Cheque no. 020851 dated 30.06.2018 drawn on allahabad bank, anand) deposited to you on 02nd july, 2018 before due...
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V
Veejay123
from Mumbai, Maharashtra
Sep 22, 2018
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medi claim fraud during cashless claim

Address: 410206

Hi, this is vijay kale.
I had taken a policy from star health and allied insurance (Referred to as star insurance in further body).
While taking the policy i had clearly mentioned that i smoke as well as consume alcohol occasionally. Copy of form as acquired by the insurance agent is attached below.

On 15th sept, 2018 there was a lot of pain in my abdomen and i was suffering from unusually high bp.
I met...
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P
pavan30
from Bengaluru, Karnataka
Sep 19, 2018
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spam calls

Dear sir,

I want to raise complaint against star health insurance.

Spam calls coming from star heath every day.
I have requested them to remove my dnd registered number from thier database.
But every time they will keep disturbing.

Sick company. How are they calling to dnd number inspite of requests to stop calling.

Please take strict action against these kind of...
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K
keerthy777
Sep 19, 2018
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claim - 0298657

Address: 629251

My daughter - r. Ritharshana was having fever and cough and was admitted in dr. Jayasekharan hospital and nursing home, k. P. Road, nagercoil, tamil nadu on 05/09/2018.
Doa-05/09/2018,
Dod-10/09/2018.
I was denied the claim for no apparent reason.
I called up the customer care and was informed that my baby had a pre-existing cleft palate condition and hence the claim cannot be accepted. However, cleft palate...
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C
Chitranjan Mahant
from Hajipur, Punjab
Sep 17, 2018
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refunds

Address: Shimla, Himachal Pradesh, 171207
Website: [email protected]

I have done a health insurance policy on[protected]. My policy number is p/161130/01/2019/020183. They misguided me about the mode of payment. Now they haven't send any hard copy and cash card to me. Moreover when i requested to cancel the policy and refund my money, they are not paying any heed to my complaint. Now i want to cancel my policy with starhealth and allied insurance within the free look period of 15 days and my money back. Please...
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G
ghumatkarmangesh
from Mumbai, Maharashtra
Sep 16, 2018
Resolved
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repudiation of mediclaim

Address: Ratnagiri, Maharashtra, 410505

Subject: refused my patient's mediclaim by starhealth mediclaim insurance company.

Respected sir

Details given bellow

under the consumer protection act, 1986

Consumdisputes redressal forum at pune -irda and
Ombudsmen
1. particulars of complainant

Name:-ghumatkar hospital, bajarpeth, c/o dr ghumatkar mangesh dattatray, near vaishali...
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9
9510989361
from Surat, Gujarat
Sep 8, 2018
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claim process delay for star health insurance

Address: Surat, Gujarat, 394210

Jay jinendra
Dear sir
I have a jio policy. Policy no: 0186706
The star health insurance company claim process is very slow and not properly. We have submitted all original paper for a claim process but star insurance company have a quvary for medical report not submitted. So i have reopen claim and submitted zerox paper. (Dt:[protected]
Today star health insurance company agent (Surat br.) said that the claim...
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V
[email protected]
from Kotkapura, Punjab
Sep 6, 2018
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star health services too poor

Address: 147001

Star health services too poor. Thats a fraud company. Don't go with star company. Mene 13 aug ko star ki health policy purchase ki but itni baar contact karne par bhi 25 din mein pocily ki hard copy nahi mili.. Jab yeh company 1 month mein policy ki hard copy nahi bhej sakti tho yeh claim kya process kare gye..
Dont waste time with star health insurance

Varinder bansal
[protected]...
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J
jcnair
from Mumbai, Maharashtra
Sep 5, 2018
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mediclaim claim settlement ref policy no : p/171134/01/2018/014659

Address: Ahmedabad, Gujarat, 380058

1. I had put up a claim of hospitalization+post hospitalization rs.66602/- for which i have received reimbursement of rs.53244/- hence there is a deduction of rs.13358/-. Upon enquiry i was informed that the room rental charges exceeds the limit, hence proportionate deduction @ 20% has been made in all other expenditures.
2. I had again put up a claim towards post hospitalization of rs. 19600/- out of which only 400/- has been approved....
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B
Biaxident Vic
from Chennai, Tamil Nadu
Sep 1, 2018
May 21, 2022
This thread was updated on May 21, 2022
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repeated nuisance calls

Address: Chennai, Tamil Nadu, 600010

I had applied for health insurance but got rejected as it did meet the company policy and got my cheque back. Now i keep getting multiple calls asking to apply for an insurance, i have politely told them the reason and not to trouble again. The agents keep calling and hassle stating that they will offer rs. 1000 off and will give silver coin. Then again and again i get hassling calls, i had warned them if i get another call in regards to...
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R
ranganathpr
from Noida, Uttar Pradesh
Aug 28, 2018
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claim not settled in full

Address: Ghaziabad, Uttar Pradesh, 201204

Hospitalization claim no 0155887 dtd 6th july 18.
My wife was admitted at medihope hospitals in bangalore for treatment of a fracture in her right had wrist on 27-06-18 and the star health had approved the payment of rs 24000 to the hospitals. This hospital made us to buy few medicins and other items required during the hospitalization and the payment was made by us. They also did not entertain consultation fees, registration charges...
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V
VineetDixit
from Noida, Uttar Pradesh
Aug 20, 2018
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health insurance was mis-sold

Address: New Delhi, Delhi, 110026
Website: www.starhealth.in

We were very happy with icici's health insurance plan but then last month, before the renewal of the yearly plan, mr. Sumit sharma and mr. Farhan - from the star health insurance team approached my father asking to port from icici to star - assuring coverage of all existing diseases and medications. Thus, the same was ported on 3rd august'18 and unfortunately he got admitted on 16th august, in maharaja agarsen hospital - new delhi - and the...
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K
Krishankumar1234
from Delhi, Delhi
Aug 20, 2018
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fraud for approval for claim

Address: Bhiwani, Haryana, 127306

I krishan kumar my policy number p/161111/01/2018/004398 i have taken a insurance policy in your insurance company star health and allied insurance company limited for my family. At time of taking insurance policy no terms and conditions are given to us and no policy details are given. We are using the insurance policy first time. On17/08/2018
My son praveen sharma whose i'd number[protected]. He had stomach pain on 17/08/2018 and...
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N
Nikhilesh Upadhyay
from Surat, Gujarat
Aug 17, 2018
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irrelevant deductions on final settlement of claim

Address: 490001

My claim no is 0239862, following items is not reimburse to me and it should be payable as per your terms and conditions of payable and nonpayable list.


Meals by hospital to patient
Charges of ward doctors
And fees of sugar and blood group test of patient.

Kindly justify your reply with relevant documents of terms and conditions.

Atlast i must tell you, this type of inconvenience...
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S
Subramanian Sankaranarayanan
from Mukerian, Punjab
Aug 16, 2018
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im reimbursement

Address: Chennai, Tamil Nadu, 421204

I was admitted at non network hospital and had submitted my bills for reimbursement. I was shocked inspite of the treating doctor stating clearly that i was not having a pre-existing disease, star health rejected my appeal vide cr[protected] stating that it is a pre-existing disease. Please assist with complete reimbursement. I request the company to have an impartial view to my claim and let me know the reason for rejection....
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S
SUSHIL VASANT RAJE
from Mumbai, Maharashtra
Aug 7, 2018
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refund of my premium amount of rs 13, 275/- after rejection of my policy on 31/07/18

Address: Mumbai City, Maharashtra, 400031
Website: www.starhealth.in

I had applied for star health and allied insurance for hospitalisation policy on 24/07/18. Alongwith cheque for rs 13275
The amount was debited to my account on 25/07/18. They raised a query which i replied to eithin three days. Then they asked me to remove new x ray on my own expenses of rs 1400/- and submitted original x ray alongwith findings/reports
Which i submitted on 25/07/18. They then
Rejected my policy proposal...
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S
sahasumitkr
from Kolkata, West Bengal
Aug 1, 2018
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resignation from star health... agency, code no. ba0000088167 and issuing of "no objection certificate (noc)".

Address: 700136
Website: starhealth.in

I've already submitted my resignation to youon 29th june, 2018. After that i've received a call from star health asking me why i want to resign and they said that i'll receive a call from your head office (H. O.), chennai, but till date i've not received any call from your h. O.
On 18th july, 2018 when i meet the concerned lady at park street, kolkata office but she said that my branch office (I. E., from where i'm having my agency)...
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R
Raman@1977
from Hyderabad, Telangana
Jul 29, 2018
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master health check up claim

Address: Chennai, Tamil Nadu, 600094
Website: [email protected]

Sir/mam,
My medical policy no P/111111/01/2017/009843 family Health optima Insurance policy in the name of D Ramkumar I have forwarded the Master Health Check Up claim on 27/04/18 amount of Rs.2180/- as per your instructions I have made the check up on 29/03/18 but so for not received any amount at your end. I have started in the year 2012. One fine morning your annanagar Branch staff call me and inform that this type of policy not...
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