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VRL Logistics / VRL Group Complaints & Reviews

www.vrllogistics.com

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Updated: Mar 16, 2025

Complaints 1259

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252

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1007

So far, so good. VRL Logistics / VRL Group is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Logistics / VRL Group will keep up the work and continue to help more customers with their concerns even better 🤝

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Lr number 1081226823

Parcel Booked for Pickup & Delivery not Picked-Up & Not Refund My money back.

Package not delivering : even no one giving status

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increasing price from rs 6.50to rs 7.50 with in 15days and door delivery by rs 500/-

I had lost CONSIGNEE'S copy

VRL Logistics / VRL Group reviews & complaints page 2

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Even After 10 days not sharing correct details or status of the material. booking office not response destination office not response. even customercare office also don't know what is the correct status.
Need material to delivery correct destination without further delay....

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We have booked a parcel in vrl from indore to dhalavaipuram (near madurai) on Dec 29th 2023 today 6th jan as of now no movement on the parcel and i have spoke with the vrl official in chennai madhavaram tpt from 3rd janurary simply they are saying today we wil send for the past 4 days, and they are particular about shifting there warehouse only not on client commitment . We have to deliver the goods to our client today but due to VRL mistake...

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Address: indi 586117

Courier let ho gaya hai abhi tak Nahin pahuncha kab Milega
lr no. [protected]...

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Address: 7th Cross St, Anna Nagar, Chengalpattu, Pattaravakkam, Tamil Nadu 603001

My booking date for my parcel was 20-10-23.
When I got the message that the parcel had reached the destination. They were delaying it to me by saying that they have loads of work because of diwali .
I still didn't complaint, but once the diwali was over. I tried contacting them again through [protected]@vrllogistics.com /[protected]@vrllogistics.com but they never picked up my call neither replied to any of my messages. but where texting...

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Address: Ponda, Goa

I had booked transportation of furniture from Delhi to Goa with docket [protected] but it was received in damaged condition where 3 chairs were broken, table and Sofa came with corner abrasions and scratches. 7 months back also I faced same problem where wpc panels were booked from Delhi to Goa with docket No. [protected] but 20% of the items got damaged. The packing on both occasions was appropriate for movement from Delhi to Goa. It appears...

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[JP CONSTRUCTIONS]
[STATION ROAD GUGGARI COMPLEX]
[GADAG 582101]
[[protected]@outlook.com]
[[protected]]
[28/12/23]

[VRL LOGISTIC]
[PUTTARAJ CIRCLE OLD DC OFFICE]
[GADAG]

Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the service I have received from your company. On [21/12/23], LR NO - [protected].. I entrusted your...

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Address: Plot no. -2 khasra no.- 31/18, gemini park, nangli sakrawati, Delhi - 110043

Sir,
Complaint for LrNo(booking no.) : [protected].
While taking delivery from direct godown at delhi nangli sakrawati godown..they add extra charge called miscellaneous charge which is not mentioned in the original bill receipt at the time of booking. This is totally illegal...all charges should be mentioned in the booking receipt at the time of booking at initial station.
It is just the way of fooling the customer....

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I booked a parcel on December 18th, stating that I needed it shipped urgently from Kumta, Karnataka to Pune, Maharashtra.(Parcel weight-18kg).I made the payment. He said it will reach on 21st Dec. When I called again on November 19 to check, he informed me that the package had already been sent to Varur TPT. On the 21st, when I checked, it was still at Varur TPT. When I called the number provided, , he told me it would get to you in the evening...

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We have booked our stock on VRL bahadurgarh branch on 12/12/23 with LR [protected], still stock is in Delhi location and not moving since last 8 days even I have make number of phone call in concern location but no response...

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In the name of VRL he cheated me and scammed money and he didn't come to pickup also and asked extra money for driver 1000rs...

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I am travelling through AC coach K 28 d 4785 Vijaypur to Bangalore mobile charger point is not working from starting point. It is very essential to contact for a pick up from Bangalore. My battery is drained could not contact for my pickup or contact relatives.
So plz checkup before departure. Bus driver said the fused was gone before departure of bus...

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Address: Berhampure

Product of Lr no [protected] reached destination without consignment copy and not able delivered till now..so where is my fault and why am I suffering for getting my own products, will I get my product or not...

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I had booked a parcel service from Bhubaneswar Odisha to Burhanpur Madhya Pradesh on 7th November 2023 and I received my parcel on 21st November 2023 and the item in the parcel are broken and missing. Kindly look into it and do the further process asap....

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Dear Sir,
Your transporter at alipur is not delivering material to customer .the consignment is there with them from past 15 days.
Very bad service of vrl
Secondly your online details show wrong information of delivery status its showing material delivered but only partial delivery has been made.
Also these days sending material through your transport is the toughest thing on the customer point of view. So much...

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I have sent a parcel through vrl courier service on[protected] GC NO.387I8043 to bengaluru. Till this time courier is not delivered. Please look into the matter urgently and courier should be reached within 1 pm itself....

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Address: Hobli, Bangalore

We booked 25 Parcels Qwik Supply Chain Private Limited, Bangalore against LR Number [protected] on 10 October 2023. Out of which only 24 Parcels delivered to Customer and balance 1 Parcel along the Original Invoice copies they had missed it. When asked about it, No proper response from them. We had suffered monetary loss and also our goodwill got affected because of VRL Bangalore's irresponsibility. We now request you to help us to get our...

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Address: VISAKHAPATNAM

We have booked material from Delhi To Visakhapatnam vide LR no [protected] on 9/10/2023.
The Material Was Lying In Delhi Branch Till 17/10/2023 And After Continue Inquiring Regarding It They Dipatched ON 17/10/2023.
Till Now We Have Not Recieved It At VISAKHAPATNAM, And Our Customer Has CANCELLED The Order.
We SUFFERED The Loss And A Good Customer because of VRL Negligence.
please take strict action against the...

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Address: Pimple Saudagar, Pune 411027

I am Dr SUHAS Shingte... I booked vrl logistics service for my TVS jupiter scooter to deliver in pune from bangalore.
Vehicle number MH 14GB7827
Man picked up vehicle on 14th October. Still I have not got the vehicle. Man who picked up the vehicle is not responding.
[protected] this number belongs to that person.
Please look into matter....

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Sir,

With reference to above the consignment reached Chennai-Vanagaram Branch on 5th Oct 2023. But till date it is not yet forwarded to the delivery point at Chennai-Broadway. We were so many times called your person in charge in Vanagaram @ [protected] on upto today & explianed the seriousness that the our customer going to cancel our order. But till date we have not received our material delivery from broadway office. Every...

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Sir

Our supplier booked a parcel at VRL noida B branch with LR no [protected], due to sheer negligence of noida B branch they wrongly put booking number in our parcel as [protected] and has been sent to VRL Vashi branch, now we are unable to contact customer care also there is no response from Noida B branch to send the parcel to the intended location which is VRL chennai porur branch, now our parcel which was booked on 27.09.2023...

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