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VRL Travels Complaints & Reviews

www.vrlbus.in
1
Updated: Mar 22, 2025
Complaints 468
Resolved
58
Unresolved
410
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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VRL Travels

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Most useful reviews

14
Charging For Extra Luggage
13
Cancellation of ticket
5
postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 9

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A
Ajmal Raafi
Sep 4, 2021
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Bus driver sleeping next to me

Address: Bangalore

Passenger to arrive in the next stop and bus driver relentlessly sleeping in the seat of the other passenger.. shouting loudly and making a scene.....
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C
Chethan145
Sep 4, 2021
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Leakage of water through window slides into the seats

Address: Kalaburgi

Today I was traveling from Kalaburgi to Bangalore in VRL travels bus number KA 25 C 8550 stated at 7.30 pm from Kalaburgi point. While on the way it started raining outside heavily. After ten minutes water started dripping inside through window slides and wetted almost my seat/bed cover. Then, I complained about this to driver for that he said it's common.. I really pathetic by his answer. How neglectly these people can maintain the bus even...
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C
ccimktgraichur@gmail.com
Sep 2, 2021
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Payment debited but ticket not booked.

Address: A-304, Akshay Classic Aptt., Opp. Chetan college, Vidyanagar, Hubli

During the booking of ticket from Hubli to Raichur through your online portal, payment has been debited Rs.712/- but ticket not booked that time. However payment not yet refunded in my account. You are requested to refund Rs.712/- at the earliest. Again I have booked my ticket through Goibibo site for the same destination.

Umesh Kumar Singh
A-304, Akshay klassic
Opp. Chetan college
Vidyanagar, Hublibr...
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P
Praveen Shedyal
Aug 29, 2021
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Missed my note book in Bus No -MH09EM3239

Address: C-608 Chourang smithshilp building, Opp. to Annasaheb Magar College, Manjari, Pune-412307

Dear sir,
My name is Praveen Shedyal.
I have travelled from Bangalore to Pune on[protected].
Unfortunately I have missed my note book in bus only.
Now my request is please help me in getting my note book

Below is my ticket details :-
redBus mTicket
Route: Bangalore to Pune
Ticket No: TQ9J93371635
Primary Passenger: Praveen Shedyal (28, MALE)
PNR: 422!25634958br...
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A
anilkumar ammu
Aug 27, 2021
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Seats full wet,

Address: NO 158 JAMBUSAVARI DINNE J P NAGAR 8TH PHASE BANGALORE 560076

Seat full wet, and dropped rain water inside, how to travel...
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P
Pankajjain1
Aug 20, 2021
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Late service and bookings

Address: Bangalore

Your service provider here at Bangalore chamrajpet branch has really poor service for bookings they take 1 hour for booking a single parcel and ask the customer to perform there works like writing the numbers on boxes. Really poor service....
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J
Jeevana Gowda
Aug 19, 2021
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According to delivery of an parcel

Address: Ooty
Website: VRL

Tracking id:[protected]
Customer name:Jeevana
Parcel From:Banglore
To:ooty

Sir,
I had a parcel to be receive on 16/08/2021.But there is not any steps taken to deliver my parcel. Even if I contact them they use to say that they didn't received any parcel like that. But when I track that parcel, I came to know that the parcel had reached the hub. So kindly do the need.
Thanking you...
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K
Kiran Tofin
Aug 9, 2021
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Allotment of seat what I booked

Address: Banglore ghandinagar

I have booked ticket from banglore to gadag I week before .. but on date of journey they have changed my seat which I am not comfort then what is use of advance booking please check my complaint. Whole bus passenger is angry .. SRS is better....
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M
MN Guruprasad
Aug 3, 2021
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Ticket amount is not refunded

On 16th of july i booked to ticket from hospet to bangalore and i did two transactions amount was deducted but ticket is not booked, after sometime i booked ticket by calling customer care and it took one transaction. another transaction amount is untill not refunded....
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S
Soushree
Aug 2, 2021
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Suspensions

We are traveling from udupi to gulbarga.. such a worst condition bus... we paid thousands of money for this Dakota bus.. very much disappointed...
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A
ADVANCE AGRO IND
Jul 19, 2021
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Delivery regarding and person communication.

We Advanced Agro Industries Aurangabad booked material from Hyderabad with LR.no [protected] to Aurangabad on 15 July 21, it reached aurangabad in 17 July 21, Now your people saying it will reach to me on 21 July 21. It's taking 1 day to reach Aurangabad from Hyderabad. And 3 days within city.Thurd class service and behaviour of Aurangabad TPT and Aurangabad city office person very rudely, ut contents Agricultural material, once time is passed...
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S
Santosh Kumar Shirgaonkar
Jul 14, 2021
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Regarding my bus booking

Address: 18/2 sainik nagar Laxmitek belgaum

I have booked a ticket from Belgaum to Bangalore on 14/7/21 at 8.51pm through goibibo app and using upi, money also deducted from my account I got a mticket notification detailing me about the departure timing seat number and later when I came to boarding a dress office staff of vrl office they are giving me ### answers that ticket is not booked n all and
If my ticket is not book why you sent me m ticket with all details and if there...
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D
Deepika Upase
Jul 14, 2021
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Third class management

Such a faltu bus.. they cancelled bus Nd told me u can cancel tikit from Ur end 2days before booked tikit. They don't hv liabilities of customer after tht don't co operates the cust worst cust care Nd management... Very cheap
[protected]...
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R
Ratheesh87
Jul 10, 2021
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Item not received

Items not received vide Lr no:[protected]...
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R
Raghavendra Bashetti
Jul 1, 2021
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VRL travels

Address: S08 lake city Residency

Dear concerned,
This is to complain about booking cancellation and not arranging seats for my family. On Our travel date July 01-2021 we were booked two ladies seats(lower double) along with 3kids below 3 years. AT the time of travel we are asked to adjust other seats which are single and not accomodate kids.

This kind of staff behaviour is not good ..!

Request to take care of Ladies and kids, give them...
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S
sachin s h
Jun 28, 2021
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Non hygiene washroom

Hi, , I am traveling today from Bangalore to kalaburagi, , just now I went to restroom and came, it is very very worst, , no cleaning facility, , Please try to clean and keep it hygiene to use.....
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R
Rakesh Kmbale
Apr 12, 2021
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18 kg bag charging rs100

Address: Dharwad

Hi @VRL,

we believe in prefer for your best services and truthful, but your own team is spoiling brand name for charging huge amount for lower volumes and as instructed by driver luggage rates are defined, what's the system?. every company has fixed rates and all employees will be knowing. but in VRL all luggage rates will be defined by drivers. Pfa of bill challen of luggage.
route bangalore To athani 8069 bus number....
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R
Ramakrishna 789
Mar 24, 2021
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Complaining about the Guntur auto nagar office

Address: Autonagar, Guntur

Hello, I'm Rama Krishna, and I'm from Guntur. I'm owning a business. Actually I came to parcel my courier to delhi. At 4 around and it took more than 2 hours to place the order. Literally I felt too bad about your service. The staff here don't have any basic knowledge or don't have any time sense. I got fed up with your staff totally.. is it the way to respond your customers. This is the worst situation I haven't face before. While customer...
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D
Dr sharanu
Mar 22, 2021
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Arrogant behaviour of driver and vrl peenya bangalore office assistant

Address: #202, C BLOCK SILVER OAK RESIDENCY

I undersigned Dr Sharanappa Ganiger [protected] regular and weekly traveller in VRL BANGALORE TO GAJENDRAGADA want to bring it to your notice misbehaviour of VRL PEENYA BANGALORE travel assistant and Driver of 7994 bus.on 21mar2021..

Kindly take appropriate action before I stop booking vrl bus.
I am regular and genuine customer travelling almost twice weekly

Kindly do the needful sir

Drcsharanu...
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L
Lakshman Vannal
Mar 19, 2021
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Is this a passenger bus or luggage bus

Address: Hubli

The worst travelling experience observing in VRL.right now I m bus travelling from Bellary to Mumbai and the bus had halted in depot in hubli and tranfering luggage from other bus to ours bus.the bus arrived here at 9.30 and it's 10.55 p.m.now.they don't ever cares about ladies in the bus with senior citizens .A/C is also slow and when complained to driver about this issue got rubbish answer like, bus fast chalega tabhi a/c fast chalega......
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