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VRL Travels Complaints & Reviews

www.vrlbus.in
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Updated: Mar 22, 2025
Complaints 468
Resolved
58
Unresolved
410
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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VRL Travels

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Most useful reviews

14
Charging For Extra Luggage
13
Cancellation of ticket
5
postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 7

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V
Vijayganesh M S
from Bengaluru, Karnataka
Mar 28, 2022
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Ticket cancellation not accepting

Address: Hubli or Bangalore in Karnataka

FOr cancellation of ticket booked with VRL, customer care service is not humble and behaving rude in the phone call during the discussion.

As per customer service executive tickets cannot be cancelled before 4 hour of departure boarding time.
If this is so stringent action from the the VRL Travels,
1. Why do the take booking before the 4 hour of departure time.
2. Ok, as per the business point view, they...
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Akshay Potbhare
from Pune, Maharashtra
Mar 24, 2022
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Bad smell in seat

Dear VRL Team,

I am travelling from pune to nagpur today. By your bus MH 12 TV2349.
I have enclosed my ticket. My seat no. Is L19. This seat is continuously smelling with bad odour. I tried to wipe out this smell perfume but this is not stopping . At least company need to clean and check every seat. I can't take proper breath and fresh air.

Please do the needful.

Looking forward to hearing...
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shreeharsha nimbal
Mar 24, 2022
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Regarding change of coach for journey

Yesterday I booked seats for volvo ac sleeper coach but at last moment they have sent non ac coach and we have faced lots of problems.
Our journey was from VIJAYAPURA to BANGALORE ON 23 MARCH 2022 at 10 pm and seat numbers are U19 U20 U26.We have paid amount for Volvo ac sleeper coach.
So I request you to refund the balance amount.
I have attached the image of ticket as proof....
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A
ashisham
from Mumbai, Maharashtra
Mar 17, 2022
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Complaint about Demand of money by bus cleaner/driver to put the luggage in luggage box

Address: 804 A wing, Shri Sai Tower, Sodawala Lane, Borivali West, Mumbai 400092, Mumbai City, Maharashtra

Myself and my family members are regular passengers of VRL travels. Mostly we travel in the months of December and March from Borivali Mumbai to Humnabad and vice versa. We are expiriance that we carrying luggage, when we ask driver/cleaner to put the luggage in bus dickky and we get down at humnabad or Borivali Mumbai, they ask money for it.
Mostly loading and loading is fine by ourselves but they are demanding the money. Is it fare?br...
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A
Abdulla Noor Mohammad
Mar 12, 2022
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Restrained me for using washroom

Address: Anand rao circle bangalore

I am a regular traveller in vrl from last 10 years. Today due to non availability of seats I booked in other transport. In an emergency I went to use washroom, but the security and the manager in Bangalore Anand rao circle stopped me from entering washroom an used abusive language. Is this the way to treat passengers. I agree this time I have not booked in your transport, but is this the way to treat. A person enters a washroom when it’s...
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Sujeetgawande
Feb 14, 2022
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Does not take a stop for washroom for ladies

I am travelling today with vrl and my family with me. But from last 5 hrs the bus was not taking stop for washroom for ladies.

I request them to stop but they behave rudely.

Bus number mh09 4153...
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Vaibhaw77
from Pune Metropolitan Area, Maharashtra
Feb 13, 2022
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Rattling noise

There is continuous rattling noise near my seat no.23 bus number MH09EM7510 of VRL travels.. when I asked driver to fix it he is saying it is normal and i can't fix it.....
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sharan_s05
from Amalapuram, Andhra Pradesh
Feb 11, 2022
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Driver behavior

Address: Bangalore

As I am traveling dt on 10th of feb 2022 from Talikoti to Bangalore, bus No KA25D1117, bus driver not respected to passager he his unofficial behavior please traine him to how to behavior with passenger and people thank you...
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Suhaib Muhammed
Jan 28, 2022
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Lactating time. No care customers

I journey hubbli to mangloore
I have train morng 7.20am in mglanglur couldnt reach bus right time.. I miss my train and waste of my time... Starting time 10.45 but bus started 11.45pm... Poor service... Not good service... Not helpfull service for customer... Waste service... Mangagment pleas care this issues...
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Akash Aramani
from Chikodi, Karnataka
Jan 12, 2022
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Not on time and rude behaviour of the bus staff

Address: Chikodi , Karnataka

Dear Sir/Ma'am,

I am Akash Aramani from chikodi, I would like to make a formal written complaint against VRL travels.

Details:
Boarding point : Anand Rao circle Bangalore
Date and time : 11/01/2022 and 7;30pm
Destination : Chikodi
Date and expected time : 12/01/2022 and 6:00am

With respect to the above details I am supposed to reach my destination at 6:00am (this time...
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Shubham Mulchandani
Jan 11, 2022
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Expired my goods due to poor services & rudely behaviour of agent

Address: Gurunank nagar, Post camp

Hello sir !
We are Shyam Traders paratwada .
I have booked goods in your cargo .
LR. No. [protected].
Sir the goods have reached at NANDGAON PETH AMRAVATI on 8 jan. ( Morning ).
& Till date i have not received the goods i.e. 11 jan.
The bilty mentioned that goods must be delivered at door delivery but shamefully your agent at NANDGAON PETH is not ready to deliver the same . Not only this the agent...
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V
vinay M R
Jan 11, 2022
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Office and restroom not available

Address: Shamnur bypass Davangere

In Davangere district their is no VRL office and restroom for passengers in 🌧️☔ rain, summer season no response from Davangere office person we faced this more than 3 to 4 years please do the needful...
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A
Alban fernandes
from MANGALORE, Karnataka
Jan 4, 2022
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Travel time lost

Address: kankanady

Bus num KA25D-0827 Belagavi to mangalore,
delay in travel time, bus river and conductor wasting time loading and un loading the parcel goods, parcel un laoding has to be only VRL offices not every where they want, today bus driver was waiting for owner to come to highyway road for collecting the goods, this is highly not accptable, wasting almost 45 min in the morining time, were passengers waiting to reach home and go to office etc,...
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Ajay2799
from Sindhanur, Karnataka
Jan 4, 2022
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Rude behavior from your drivers

Address: Bangaluru

Hi I didn't except this from your side today on 3/01/2022 I was traveling from Bangalore to sindhanur with bus number KA635332 the bus driver and cleaner both arguing lot . they left me in hotel Vrl travels refreshment near tumkur and went without any checking at all I ran behind bus for half km and knocked backside he didn't stopped at all and he moved on passengers opened the window and saw but your driver didn't stopped at all behind another...
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Ramya Thambidurai
Dec 30, 2021
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Product not delivered on time and no proper response

Address: Ramya Thambidurai, 524 kangeya madam, unnagkulam, Tirunelveli Tamilnadu

My Lr.no is [protected] totally 8 bags were booked but received only 7 bags after a week. Called up and followed many times for the eighth bag but even after 15 days too it was not delivered. I cannot book a transport vehicle twice to collect 7 bags once and then for the eighth bag another time. So Tirunelveli logistics people promised that they will door deliver the eighth bag. But till now they didn't keep their words. They even deny to...
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Roopatejaswiniinti
from Bengaluru, Karnataka
Dec 28, 2021
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Poor service,no proper response from staff,false promises

Address: Majestic,Banglore

We have booked on 25/11/2021, Banglore to shridi along with the return tickets for Ac sleeper bus, the condition of the bus was too worst due to that my mother got back and neck ache, its a horrible 18:30hrs journey, they haven't provided blankets but the time of booking they have mentioned they will give blankets, we suffered a lot with that false assurance, 3 seats we have booked apart from rest 2 are not good at all.They promised to drop...
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S
Sk Wash ON Wheels
Dec 27, 2021
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Washroom break and food stop

Address: Belgaum

I'm travelling from Belgaum to Bangalore bus no ka41d1465
I didn't expt this from vrl tht but driver would take us for washroom breaks just on side of the road on Highway... Is this the service u ppl giving...
Bus left at 8:20pm frm bgm and got to hear tht no stop for dinner, for wht reason ...
All passengers are unsatisfied for this..
Literary ladies gng for washroom on the road......
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V
Vishwanath Karkada
Dec 26, 2021
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TRN Number -20478880

Address: VRL Travels, Hubli, Karnataka

Hi,
I have just boarded the bus. A while ago, the driver had asked for extra money for my daughter who is 9 yrs old (traveling with a family of 4 members, incl 2 Kids). Have booked 3 tickets- 1 double and another single bed seat. He gave back money after sometime, demanding more. When I refused to pay him, he seemed to complain to the customer center. The person from the customer center ([protected]) spoke to me rudely under the...
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K
Kanchan Benal
Dec 22, 2021
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I'm complaining about vrl driver

Address: L

December 21 I booked my ticket to bijapur. When I got into the bus...i requested driver to help me to keep my bag...but he refused and talked rudely bus number was 6003...such rude behaviour of him....
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V
vksm
from Sindhanur, Karnataka
Dec 22, 2021
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Driver Rude Behaviour

Sir, Yesterday in my journey Bus Driver is very worst not speaking properly with traveller behaving rudely and main thing Driver didn't stop at mentioned in ticket (Place ) speaking how ever he wants.. He droped us out of the place mentioned in the ticket. So take necessary action on Driver...
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