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VRL Travels Complaints & Reviews

www.vrlbus.in

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Updated: Mar 22, 2025

Complaints 468

Resolved

58

Unresolved

410

So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Missing Mobile Ear phone (one plus which cost 2000 rupees)

Incomplete details of Travel

Misbehaved when asked for excess rates for shipment

Most useful reviews

Charging For Extra Luggage

Cancellation of ticket

postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 8

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Address: Advocate Shakoor Khan#6, masjid road white House Gaya Bihar

My consignment arrival date was 12 but it arrived on Friday itself and the staff is not at all co operative. He is just avoiding and not delivering it.. and today is fifth day that my consignment is hanging in Gaya which was departed from Mysore.. consignment number is [protected].. it was door delivery..
And I don't know what is the condition of my consignment..
Humble request kindly take action.....

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Address: #807/8, Maruti nagar 2 nd main, Near rama temple,

Booked bus for today 11-45 pm and bus driver is telling me to wait upto 2-00am. That too in order to get in the bus he is asking me to come remote location at 2:00 am who will be responsible if something happens to me. Don't know why VRL like companies are doing these things....

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Address: Kalamandir Marathahalli Bangalore

I had a pick up van at 8:15pm today, they didn’t call me and saying the van already moved. I’m still at the pick up location....

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Address: VRL TRAVELS karnataka head office

Dear Sir,
I had booked my ticket with VRL Travels for Goa to Mumbai on the 2/12/2021.
The bus number is MH09CV0531.The bus broke down at Pune. The bus was in a bad state right from the start of the journey of which the bus drivers were aware of. However they still went ahead with the journey. How was the bus fitnees regime passed by the authorities. It is against the law and also a big risk to make passengers travel in a broken...

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I had booked 3 tickets from Hubli to Mumbai for 30th Nov 2021. We got it rescheduled to 6th Dec because my parents were not keeping well.

Considering the rise in covid cases and my parents being senior citizens, we are planning to stay back for few days as it is a risk to travel especially when they are not fully recovered and the news of omicron cases being confirmed in Karnataka.

When my father went to cancel...

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This is my worst experience with VRL travels. My dad was travelling from Pune to Shivamogga and Bus number KA41 D1668 journey date 24/11/2021 @16.45.
Bus drive gave stop to have dinner @10.45 P M and there was no stop in between for urine pass also..My dad was senior citizen his age is 65 he was disappointed with your service. You guys don't have commonsense or what? There will be aged people there need to go for urine pass in between...

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It's the worst service they r proving. Everyday it ll be delayed to minimum 2 to 3 hrs. Upon that they do lot of time waste for loding n unloading at Gulbarga station which will take minimum one hour of time. We are booking the tickets to reach the destination safe n on time. But you are making us to wait....

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Address: vrl travel vadgav budruk pune 411058

My OnePlus Wireless earphones Stolen in the vrl non ac bus No KA41D1782
from pune to mysore Jorney on 20/11/2021. earphones Stolen after kolhapur when bus was stop a hotel .
bus drivel is not locked bus some passenger in the bus i think they are take my Earphones.plz help me...

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Address: Lambani tanda Gajendragad-582114 Gadag

Website: Complints Registered

ದಿ:[protected] ರ ಮದ್ಯರಾತ್ರಿ ಬೆಂಗಳೂರಿನಿಂದ ಬೆಳಗಾವಿಗೆ ಆನ್ ಲೈನ್ ನಲ್ಲಿ ಟಿಕೆಟ್ ಬುಕ್ ಮಾಡಿಸಿದ್ವಿ.ಅಮೌಂಟ್ ಕೂಡ ಇದೇ ಆಗಿದೆ.Rs-1600.ನೀವು ಲೇಡೀಸ್ ಸೀಟ್ ಪಕ್ಕಾ ಕೂರಿಸಿದರೆ ಕಾನೂನುಬಾಹಿರ ಅದು ಪೋಲಿಸ್ ಕೇಸ್...

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Bus No.KA41D1471
The bus Driver was not talk politely with the CUSTOMER. They used abused word with the CUSTOMER. They don't knw how to talk with the CUSTOMER. They're misbehaving with the CUSTOMER. I totally ### up with them because they not use safety about COVID-19, they're not wearied mask....

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Address: Jamner near to sbi bank

This is very much daily sir look at...

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Address: Jairamnagar

Consignment no- [protected]
My name is Paresh Dessai.
Today on 19/10/2021 I had gone to take consignment from Goa TPT verna Goa. While taking consignment other then bill amount of 675/- which was told me before your employee extorted 25/- extra in name of Miscellaneous amount and some cash in name of handling charges and hamali charges extra. My bill of 675/- was already included with handling charges and hamali charges then...

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I am father Kavya joshi... Which she was travelling from Tumkur to Gangavathi the timings were 10:15PM which was departure from tumkur As soon I got into the bus I informed staffs present in the bus to give me an alert before 10mins reaching my destination which is gangavathi so the departure timing was 4AM.. As I asked both the staffs present in the bus.. They did not give an alert.. Then they suddenly gave me an alert when I was at my destination...

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I had booked bus tickets for my parents from Bangalore to Manipal on 13th October 2021. It was informed that they will pick them up from Jayanagar at 7:30 pm to Majestic. My parents were 5 mins away from Jayanagar but was stuck in traffic jam due to rain. I tried contacting the contact person but he didn't receive it. After calling simultaneously for 10 mins, he received and told that they've already left from the pick up point. How irresponsible...

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We have booked ticket from Mumbai to Bangalore through vrl bus from your website. While booking the bus till making payment there wasn't mentioned that RTPCR negative report is required. That is only mentioned in vrl website. There were two ladies who had to travel today 3/10/21 but at the end moment the bus ppl are asking for reports, we mentioned them that no reports but we have vaccination certificate of 2 dose completed. The VRL bus operators...

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This is worst service of vrl and nextly I will be complaining this to police . This issue is very annoying from your co-workers bus no. KA41D1660 from Mumbai to Hubli ond 2nd oct 2021 reason behind this is only a small report that is rtpcr. In sudden situation I booked the bus it was not showed any popup message of rtpcr so I booked the ticket and next when bus arrived bus driver and his co-worker is not at all allowing me to enter in bus...

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Never expected this kind of result from vrl. I am very sorry to say this but unfortunately i am guild and have to proceed "owner has kept the good brand, but the travels customer service was very worst condition I traveled Davangere to Bangalore in Davangere travels staff told for kids after 2 years need to book the seat I don't know this kind of rules and his behaviour was very care less...

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Website: www.vrlbus.in

I had booked a ticket from Bengaluru to Belagavi, I jad got a communication from VRL travels with bus no KA41 0439 and I arrived at the pickup point as per schedule but they sent a bus with different number and I had got no communication on the change and even the operator hadnt updated me when I enquired. the bus left without me....

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Address: Guledgudd

Way bill number 48334347

i send a corier through vrl corier that was damaged while recived
in corier box - hp laser jet printer
printer property damage in inner parts
from
jagadeesh m bulla
w no 4 guledgudd
mobile number [protected]
to
sammer pasha
mysore 570019...

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I am typing this while traveling in your bus right now @ 11:15 pm with much dissatisfaction and disappoint of your service.
Vehicle no. KA41D1464
From Gokak to Banglore.

This vehicle has stopped for dinner @ local Dabha which is very unhygienic and so low standard. When i asked driver about this..he
told it's company's management decision.. they don't have a control over it. Just think of passangers who...

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