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www.airasia.com
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Updated: Oct 16, 2024
Complaints 690
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air Asia reviews & complaints page 18

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D
Deep Dhaliwal
from Chandigarh, Chandigarh
Oct 2, 2019
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refund money

Address: Amritsar, Punjab

My ticket booked on 1oct 2019.. When i enter in airport for bording pass then staff of air asia said u show 1000 usa doller.. I went to kula lumpur from amritsar india.. Present time i had no required money then they did not entery to me. I request plz refund my full ticket becoz i booked amritsar to kula lumpur... The kula lumper to amristsar... Behavouior of staff was very rude.....
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S
Sougata2
from Kolkata, West Bengal
Oct 1, 2019
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refund partly given by air asia

Address: AirAsia India Limited, Kempegowda International Airport, Ground Floor, Alpha 3 building, Devanahalli, Bengaluru, Karnataka – 560300, Bangalore, Karnataka, 560300

Sir,

I had lodged a complaint in the air asia, the complaint no. Being[protected] and subject : extreme torture meted out by air asia staff at the kuala lumpur airport.

After many correspondences with air asia, they finally mailed me on july 17, 2019, that they will refund me 780 myr (Malaysian ringit) apprx. 14000/-. As under.

""hi mr. Sougata ghosh,

Thank you for reaching out...
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N
Najmuddeen Meerahusain
Sep 28, 2019
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denied boarding trz-kul

Passenger given name najumudeen
Surname meera hussain
Journey from tiruchchirappalli (Trz) to kuala lumpur (Kul) - klia2

Flight airasia – ak22 – leaving trz at 2230
Date of journey 30 aug 2019
Booking reference r6ygde

Denied boarding for the above flight for the reason “no valid malaysian visa” – ticket became void with the refund of only airport tax – inr1, 806/br...
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M
Munir Sheriff
from Mumbai, Maharashtra
Sep 27, 2019
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payment for seat booking

Address: 15 secondcross st, seethamal ext, Chennai, Tamil Nadu, 600018e

I booked my tickets for newdelhi from chennai for28th morning flight, with pnr no z1y3xw, then while selecting the seat it said rs.350 each for two tickets 700 and directed me to make payments, i made payment through internet banking but the final amount detected is 1200 ie 700 for two seat and 500 for service charges, i am unable to do my web check in, it says payment pending. I made complaint by phone, said amount will be refunded. But...
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P
prabhneetk
Sep 21, 2019
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pnr: u2vi4n - air asia complaint

Address: Faridabad, Haryana, 121003

Hi sir/ madam,

This is in reference to air asia flight (Pnr u2vi4n) from singapore to delhi via kuala lumpur, we (3 passengers - bhagwati lohani, stuti lohani and prabhneet kaur) were not allowed to board the flight at 18:40 hrs at kuala lumpur dated 16-sept-19 as gates were closed. The reason air asia representative gave us was the flight is before time. The strange thing in the conversation was:

1. Our same...
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B
Bhanu Khandelwal
from Bhiwadi, Rajasthan
Sep 18, 2019
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refund and compensation

Address: Jaipur, Rajasthan

Whomsoever it may concern

Dear sir,
I am writing to you regarding the integral & important information which was not communicated to us at the time of booking. This miscommunication has led us to a serious level of discomfort.
It all started few days before my marriage, which was in june 2019. For honeymoon i decided to book flights and hotels for kuala-lampur. Accordingly i went through all the information...
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K
Kishore Vidya
from Chennai, Tamil Nadu
Sep 18, 2019
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fraud and fake interview calls

Address: Various places, 600020

Registration formalities:
You have to deposit a refundable security amount of nine thousand eight hundred (Rs 9, 800/- with gst) on
18/09/2019 before 03:00 pm into the “air asia account” in favor of “air asia ltd” by digital transfer, net banking,
Mobile banking, google-pay, phone pe app, paytm, bhim /upi and any digital & transparent transfer will be accepted.
(Call your recruiting manager to get the...
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A
arkadipta
from Kolkata, West Bengal
Sep 17, 2019
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fraudulent interview offer (imposing as air asia hr)

Address: kalupukur, dharmarajtala, Hooghly, West Bengal, 712136

Today morning around 6 i got a forwarded mail from manu. [protected]@venueairindoa. Site stating that i have been selected for air asia interview process and i would have to deposit 9800rs as a security deposit.
On the first reading i got a single grammatical mistake!
Moreover the logic that proved it to be fake was that 'you can deposit by any means of e-payment (Phonepe, paytm etc)' whereas they wont accept any cash cheque or dd.br...
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N
nidumjan
Sep 10, 2019
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denied boarding - najm airasia ak 22 r6ydge

Airport: tiruchirapali international airport
Flight: air asia ak22 - from trz to kul
Date: 30 aug 2019 time 2230
Booking reference: r6ydge

Precise subject: boarding was denied for ak22 (30aug[protected] hours) for the reason "lack of malaysian visa", whereas boarding was allowed for the next flight ak28 31aug2019 0015 hours). Both were handled by the same duty officer - air asia

Details:br...
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R
Rohini Choudhuri
from Kolkata, West Bengal
Aug 16, 2019
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didn't get full refund as promised by air asia on 26th july

I rohini choudhuri asked airasia to cancel a flight (Pnr-gv2ctg) with full refund on 26th july since it was rescheduled by airasia to a different time. My case number[protected]. I still didn't get the money in my account. My contact number [protected]. Kindly look into the matter. The refund was supposed to be completed by 7working days as promised....
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A
AmritaBhu
from Mumbai, Maharashtra
Aug 15, 2019
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full refund of the cancelled ticket

Due to the sensitive situation and high alert in kashmir, we need to cancel our ticket pnr bqpwus booked to travel to srinagar from delhi on 16th august 2019.in such cases airlines should provide full refund on cancellation, but we are told that only airport taxes refund can be claimed. This is not fair. We are loosing around inr 12000 for our round trip booking....
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A
AD Shukla
from Chandausi, Uttar Pradesh
Aug 10, 2019
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assures for providing job in airline but cheated after taking registration amount

Address: indra gandhi international airport delhi, New Delhi, Delhi

Dear sir/madam
This is adarsh shukla (Seeking job) i got the call from mr. Vijay kumar recruitment department from “air asia” company, showed their id proof of company; they assures me to provide me job in airlines after document verification and paying the registration amount of 1150. I haved payed that amount but then after his provided company telephone number and his phone number get switched off. I have their company staff...
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A
Alok Barjatya
from Mumbai, Maharashtra
Jul 17, 2019
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boarding denied on ticket made by agent

I had booked a ticket (booking no T4SBTH) from Guwahati to Kolkata on Airasia flight no I5 585 on 15th July 2019. The ticket was made on Makemytrip portal, for my children - aged 15 and 6 to spend their summer vacations with their aunt.

We reached the airport by 12:10 pm for the flight which was scheduled to leave at 1:50 pm. At around 12:35 pm, I got a call from my son that though the check-in has been completed, the boarding...
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9
99singh
from Delhi, Delhi
Jun 23, 2019
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not letting board without reason

Sir/madam i m a student in singapore, l booked you flight from atq to kul and from there i booked scoot tr453 to singapore but your staff at atq airport didn't let me board after checking and they behaved very rudely, said i can board as this flight will land on different terminal than the terminal from which your scoot will depart, that is t2 of kul so we can't let you board from here, i showed them my visa, my student pass my scoot ticket...
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R
rahul667
Jun 21, 2019
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airlines not ready to refund convenience fee which was charged 2 times for delhi malaysia flight

Address: 201005

I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines....
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R
riya.sharma
from Indore, Madhya Pradesh
Jun 20, 2019
Resolved
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cancellation charge

Address: Indore, Madhya Pradesh, 452010

I make call for flight cancellation i make request to cancel my flight . Your executive told me that he cancelled my flight and i get refund in 7 days and my refund amount was Rs. 17, 374 . Today i received only Rs. 4, 092/- i again called and said to them that i received only Rs. 4, 092/- your executive told me that my cancellation was cut of Rs. 13, 282 . What the hell was that you cut too much cancelation charge and a main thing is that...
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B
bhupendras.
from Durg, Chhattisgarh
Jun 16, 2019
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flight cancelled without prior information and not allowed to reroute my flight

Address: Gwalior, Madhya Pradesh

Cheated with passangers as they cancelled flight without prior information and not allowed us to Reroute to my flight... I booked my flight for 22Nd June 2019 on schedule departure 17.35PM to Goa.. As my meeting decided for 23rd june.. I have done booking 2.5 Month ago.. but thy suddenly cancled flight and not allowed us to Reroute my flight... They are arranging our flight on 23rd as it is not possible to board because we have meeting on...
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D
Divyakhanna
from Kanpur, Uttar Pradesh
Jun 14, 2019
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airasia is the worst flight I've ever seen.

Address: 110031

On 12th june i booked my ticket for delhi to srinagar For 13th june 2019, thursday for 29 thousand. And i went for indra gandhi international airpot at 11:00am and my flight was at 12:05pm.
Waiting in queue for 15 min our no. Came
The time was 11:15am
The girl standing for giving boarding pass taken our luggage and just starting making our boarding pass.
Suddenly one staff girl came and refuse her to give us...
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L
Leonclone
from Gurgaon, Haryana
Jun 7, 2019
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forced to reschedule

Address: 560077

I want to bring to you all notice that AirAsia has forced 3 passengers on blr to ghy bound flight on 7th May19 to reschedule their flights through we are on time.
They are giving a lame excuse of last minute rush
They want us to reschedule with next flight with higher amount.
Such a rigid unprofessional behaviour by stuff Mudaser Bopana and s.bopona. when I tried to speak to higher management they didn't allow us.br...
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R
Ramamoorthy m s
from Bengaluru, Karnataka
May 29, 2019
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staff behaviour

Address: Mumbai City, Maharashtra, 400074

Horrible behaviour of check in counter personnel’s. Systems were not working we have been asked to runaround by the girl who was in w05 this evening at 19.00 hrs. Then we were asked stand in a general lane for check in. After check one boy who is working in the counter ordered me to keep the trolley in the trolley storage place, i asked for the supervisor no bloody fellow is bothered about customer. This is the last time i am travelling...
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