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www.airasia.com
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Updated: Oct 16, 2024
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air Asia reviews & complaints page 19

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D
deepg98
from Mumbai, Maharashtra
May 27, 2019
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looting money while rescheduling

Address: Kolkata, West Bengal

Thanks to air asia and go air for replying back so early almost after a month or more with horrible and frustrating reply.

I had not asked about the detail of deduction charges. My point was the way it was badly and mishandled.

I strongly feel i must not travel nor i recommend my company employees to avail air asia.

I am frustrated about your approach, truly a height of poor service
br...
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Neha Munoth
from Delhi, Delhi
May 21, 2019
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rigid behavior of staff

Address: 500029

I was traveling from Indore to Hyderabad. Had a kid with me. The staff was so rigid that i[censored] have 8kgs in ur bag make it 7anyhow.. though my weight was appropriate but then also I had to pay 800rs to the staff.also they made us to scan our luggage thrice...n when I said I will write a review against u, the staff named urvashi was trying to tell me the email I'd...so shameful behavior of the staff... Don't know how to talk with the customer...just...
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Sindhu Pradeep
from Mumbai, Maharashtra
May 20, 2019
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rude behaviour of an air hostess

Address: 110030

Basically my family and i were travelling from goa to delhi in flight number:i5778 and there was this air hostess whose first name we couldn't see but her surname was smith. She was downright rude to eveeyone and even to my husband. When he asked her why the items on tge menu weren't available, she snapped at him and said that she is not responsiblefor it and told him not to talk her in such a manner. It was not just with my husband, i saw...
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Bedaprabha
from Mumbai, Maharashtra
May 15, 2019
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my luggages were misplaced and yet no update

Hi team, me and my wife returned in flight no fd120 from bangkok yesterday but our luggage didn't come.

Pnr # rv 46yd
1 bag weight - 15 kg jhilam majumder
2 bag weight - 10 kg bedaprabha roy chaudhuri

They have already charged 2800 extra for extra weight but missplaced the same both had money, certficates, documents, very expensive jewellery, cosmetics cloths and other things keys etc. Which...
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mohit11588
from Mumbai, Maharashtra
May 14, 2019
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cheated by airasia

Address: 904 Beauty Landmark Bhandup west, Mumbai City, Maharashtra, 400078

Hi,

Worst service given by airasia. I had booked flight from mumbai - indore on
11th may. On mumbai airport we purchased meal of 230/-. While travelling
Your staff denied that they do not have any information about breakfast however i have shown the receipt as well. She said they do not have extra mean and then keep on changing her statement. I complaint on airasia customer support and counter as well but no...
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R
royb7066
May 14, 2019
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closing a complaint without resolution

Hi
I booked a flight through the above and inadvertently made two payments with two separate international transaction numbers.
Air asia responded by saying that my booking only showed one payment yet my uk bank have confirmed there were two.
Air asia then sent me an email just saying they consider the matter closed and that i cannot pursue the complaint but can only contact them if i open a new one.
It is impossible...
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nd1012
May 3, 2019
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bad service, impolite staff

Flight from hdy to dmk fd3123 at 01.05.2019
Last flight from dmk to cnx fd3419 at 01.05.2019

The flight to dmk had more than 1 hour delay, so our calculated time of 2, 5h for getting the luggage and checking in again for the flight to cnx was too less. Me and my girlfriend arrived maybe 5 minutes too late at the checkin counter. The staff offered to us to pay more for the first flight at the next day - but we have to...
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G
g_ksharma
from Gurgaon, Haryana
May 3, 2019
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cheating/fraudulent service

Address: B-24,GOLF VIEW APARTMENTS,SAKET, New Delhi, Delhi, 110017

Complainant has got ac gas (R-32) filled from m/s raza air conditioner, hauz rani by mr raza khan & paid for rs 4200/- (Rs 3500 for gas filling+ rs 700 for leakage rectification) as demanded on 09.04.2019 advised not to operate ac that night. On very next day, it has been noticed that ac was not cooling in similar condition as earlier and water coming from inside in door unit. When problem reported to mr raza khan, he replied on phone that...
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R
ramya229
from Katpadi, Tamil Nadu
Apr 30, 2019
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bhubaneswar airline staff

My name ARAVIND KUMAR IYYAPAN. My passport number R0863135 made a booking of AIR ASIA flight on 24th April for flight from bhubaneshwar to Malaysia on 29th april but after the transaction succeeded, my emigrate reference number: 448014 . my emigrate was approved. But the bhubaneshwar airport staff check my emigrate. but result is no fount. so we was say not possible. we are asking my emigrate not approved. i need prove for company's verification....
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Narayanan NS
from Kottayam, Kerala
Apr 21, 2019
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reckless baggage handling at i5721 pnr krin6z sreekumar narayanan - losses rs.24500

Address: 560064

On 10, april 8.45pm del blr flight i checked in a bag with 15 years glennfiddich single malt whiskey. At counter after declaration, expected airline to put the fragile sticker and handle carefully. I have been transporting whiskey for own consumption regularly for the past 10 years all airlines same manner without such a disaster. Strangely after boarding a staff called me out for baggage identification on the aero-bridge and once again clarified...
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Riyaa Sharma
from Meerut, Uttar Pradesh
Apr 11, 2019
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cabin crew sonali j who said no to help me in keeping my luggage when i was carrying 5 bags in my hand.

I was traveling from hyderabad to delhi on 31st march by air asia 15-727. I had 5 bags in my hand due to which i was unable to keep my luggage in the cabin. I requested ms. Sonali j the cabin crew of the flight to help me. I was shocked to hear her response that she was not here to help me in keeping my luggage. I have been traveling all across but never heard of any cabin crew being so rude non cooperative. To my surprise passengers helped...
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S
Shubham Sharma L&T
Apr 5, 2019
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items missing or removed from baggage

Hi,

I was traveling in flight i51622 on 31st march 2018 with my colleagues, my pnr number is l1lg5h. I had checked in 2 pieces of baggage. When i received my baggage in bangalore airport some things were missing from one of my bags. The things that were missing include 2 pair of shoes - 1 pair of nike black shoes, 1 pair of blue american swan canvas shoes and 1 pair of blue bata slippers. All size 10. Please look into the...
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R
robisnaolin
from Hyderabad, Telangana
Mar 30, 2019
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flight cancelled - not giving alternative flight

Address: Bangalore, Ranga Reddy, Andhra Pradesh, 500019

Reference pnr number - ot3bjx
This is a direct flight from hyderabad to kochi (11 apr 2019) and kochi to hyderabad (23 apr 2019). This flight was cancelled by airasia. They are not ready to give me an alternative flight even though they have so many connected flight options available. For example, there are 4 flights which go from hyderabad to bangalore and bangalore to cochin. It has been a horrible customer support from airasia as...
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Nettie
Mar 28, 2019
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denied boarding

Address: 800 e. Washington st. #641, 92324

My sister and i were denied boarding because we didn't have our visas to mandalay bay so we were not allowed to go any further and we were left at the airport alone at 11:45 at night everyone just walked away from us and didn't help us from air asia the managers said there was nothing he could do for us to buy another ticket to bangkok but we had an overlay to bangkok doesn't make sense he would let us just go to bangkok and we asked and...
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S
Saba toufeeq
from Hyderabad, Telangana
Mar 26, 2019
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ground staff on bangalore airport

Very rude and unfriendly staff who have no courtesy. Had a very bad experience at the bengaluru airport. Was travelling with a friend and two kids. Was late to the gate as we were in the washroom. We missed our flight as we were not allowed to board. That's not my pain. My pain is the attitude and the mismanagement of the manager athira kishore and her colleague. And the inconvenience they caused us. They were very rude and unfriendly. And...
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wafaa shahed
Mar 24, 2019
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pathetic behavior by manager of airasia staff bangalore airport

Address: H.no 11-1-135,New Mallepally, H.no 8-1-523/167 Brindavan Colony Tolichowki, Hyderabad, Andhra Pradesh, 500008

Very unethical dissapointing rude behavior by ms athira kishore and her colleague who didn't allow me and my mentally and physically dissabled child to board the flight as i was late to the gate as i had just went to the washroom to change his diaper. She walked away from without showing us what to do. I had to take help from info desk to exit with another staff of air asia. This is not the way to speak to your passengers specially when i...
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S
Shrey@0908
from Mangalore, Karnataka
Mar 16, 2019
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air asia cargo

Address: 560022

I (Santosh nair) hereby finally intimate you on mail about the mishandling of my tv and washing machine done by you, which led to damages worth rs. 40, 000.

Details of my journey and booking of goods through cargo are as under:

Name : santosh nair
Date of journey : march 4th, 2019
From chandigarh to bangalore via air asia flight
Air way bill no. : iad/ixc/01497016

The goods...
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dhruv711
Mar 4, 2019
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missed my whole flight schedule because of stupid mistake of airasia officials

Address: Ahmedabad, Gujarat

To who so ever concerned,
I and my wife were supposed to get on a plane from denpasar to kuala lumpur on 2nd march at 4:05 on flight qz 556 which was supposed to depart from gate 6b according to the departure screens. It was 3:30 pm and they did not start boarding yet. The boarding pass says that gate closes 30 mins before departure and they did not start boarding yet. At the last moment they changed the gate from 6b to 6a. To all...
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S
Sehal
from Dahod, Gujarat
Mar 2, 2019
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baggage damage

Hello sir, on actually i travel to indigo flight
Name 6e 1813. During my journey, my baggage was damaged in that but in malaysia there was no staff of indigo available at that time. So air asia staff helped me n booked my complain. My pnr no is ingqob n tag no is [protected] but the problem is that indigo staff is not accepting my complain they are not cooperating with me infact they asked me to take the complain number from your airline....
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Milu Jolly
Feb 28, 2019
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not received my airline tax invoice yet

I took air asia flight to hyderabad on 23rd jan 2019 and return flight on 25 jan 2019. I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent....
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