Claimed

Air Asia Complaints & Reviews

www.airasia.com

1

Updated: Oct 16, 2024

Complaints 690

Resolved

48

Unresolved

642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air Asia

Having problems with Air Asia ?

File a complaint and get it resolved by Air Asia customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air Asia

Recently resolved complaints

View all complaints

Getting offer letter from company

Air Asia Job hiring Scam

Almost 2 years waiting for refund

Most useful reviews

fraud job call letter and money fraud

Fake Call Letter

Recruitment for interview and asking refundable security fee

Featured stories

Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed

Discourteous behaviour invading privacy

"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 22

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Kokrajhar, Assam, 783369

I booked a ticket bound to delhi from guwahati on 06.09.2018. Unfortunately there was double deduction from my account. Pnr is z1y7je. I should get refund of rs 11956.00.

When contacted airasia, they told me to send bank statement. I did everything and have been following up after every 3-4 days but all the time they are saying the same "framed sentenced" that "your case has been escalated and money will be refunded within...

Helpful

Found this helpful?

Write a comment

Address: North Goa, Goa

I paid excess baggage in advance of my flight. On the details of my flight confirmation i read that up to 32 kg is the allowance.

When i turned up at the airport they informed that it's only 15 kg. Between my 2 suitcases i was 11kg overweight which is typical for the airlines who don't give grace to international travellers which are flying out within 24 hours.

Why i am filing a complaint is that they said i...

Helpful

Found this helpful?

Address: Ranga Reddy, Andhra Pradesh, 500019

Website: airasia.com

I had a flight from da nang to kuala lumpur on aug 13, 2018 (Ak 649) and from kuala lumpur to hyderabad on aug 13, 2018 (Ak 69). Booking reference - fi2c8l and tl2s5f. I did not show up for both the flights and have been trying to get refund of airport tax. No update from air asia so far and it has been over a month. Please help with regards to this.

Attaching both the e-tickets for reference.

Thanks!
Chetna...

Helpful

Found this helpful?

Write a comment

Dear sir,

I am writing this email in total frustation with your customer care service. Till now i have been talking to customer care everyday for an hour each but no one wants to resolve the issue and only give excuse that i will get a call back in 2 hours but i never get a call back.in some cases they even disconnected my phone. I have also raised two eform cases after initial discussion with air asia but its been more than...

Helpful

Found this helpful?

Write a comment

Dear sir
Me and my family traveled (4 tickets)on Air Asia TRV/BLR 31Aug 1400lt Dep under PNR BJJ8WL, we checked in with 5 pcs of bag contained all clothes and personnel belongings, All bags tagged under my mother’s name OMANA GEORGE, while we reached Bangalore airport it is noticed that my suitcase lock is broken and come out with a Major Damage as all sides are broken and it is totally not repairable .I immediately informed the...

Helpful

Found this helpful?

Write a comment

Address: Neemuch, Madhya Pradesh

Sir i pay 1200 rupees and said your job will be selected in the srinagar airport as ground handling csa
But they will not call me back when ever i call them the phone is switched off and sometimes say this number is not correct i have fee receipt sir please help me god help s you i am orphan they told me it's refundable your amount will be refund but not refunded...

Helpful

Found this helpful?

Write a comment

Address: Surat, Gujarat, 395005

Website: -

Dear sir, many irregularities found in bengaluru surat bengaluru flight operations. Booking not available during september many days. Flyers want to book during oct-nov diwali period but not trusting due to irregular operations. Kindly clarify it and take the bookings of days of operations only like 5 days a week / 4 days a week so that flyers get clear cut guidelines....

Helpful

Found this helpful?

Write a comment

Address: Visakhapatnam, Andhra Pradesh, 530002

Website: Airasia.com

Called air asia to take their help in booking ticket from visakhapatnam to kaula lampur. But the customer representative anandh. S said that i'm blind.

Then the call was escalated to next level athira. A and even she spoke in a rude manner.

The promotional offer says: flight from visakhaptnam to kaula lampur for rs.1, 399. And it can be done only through airasia website or throgh airasia app.

When...

Helpful

Found this helpful?

Write a comment

Address: Ludhiana, Punjab, 141008

Hi sir/madam.my name is shanky tandon.i booked air Asia flight today at 11:10 with my family from delhi to combodia.my mom got sick in morning I called in india air Asia coustmar support. So rude disrespectful peoples.then however in stress I book yes I was going to airport was checking air Asia app.was coming on top close kila 2 air specs from 27 to 31.in stress did not go in deep came back home called again to Coustmar support india same...

Helpful

Found this helpful?

Write a comment

Respected sir,

This is to share with you about the injustice done to my family while seat allotment while travelling from kolkata to bagdogra. We were four o[censored]s and had arrived at the checkin counter two hours prior to departure. We had not done web checkin because all the preferred seats were chargeable. The lady at the counter gave us 4 entirely separate seats that too at the back 30, 27, 20, 16 and half of these being...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560102

On 3.08.2018 i5-591 my flight was there that night it was heavy rainfall and i was fully wet and i was asked for the help many times to crew members but they didn't help me out and i was entered late in airport only 50 mints was there to departure the flight and unfortunately my cell phone was got switched off and i was too wet and forget to take the printout of my ticket and i was came to the counter and i was asked for help like any thing...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 201001

Please update your servery because just because of your ticket services i missed my flight. I was booked a ticket from your main website. They give me only ticket without name and just because of this reason they did not give me entry to check-in the my boarding pass. Your services is very bad and humiliated services which is really bad experience and i must say your company does need to update your services and give some teaching classes...

Helpful

Found this helpful?

Write a comment

I am a frequent customer of airasia. I feel it is my duty to relay an important message. Three months back, my wife and i suffered personal harm and the scar has not yet left my mind... Twice i have tried to email the company but only silence in return, rubbing salt in the wound, as it were. I have to write you to explain the situation to clear my mind of this.

I booked a flight (Booking number hfj84c) for two passengers on...

Helpful

Found this helpful?

Write a comment

Address: 395007

Website: airasia.com

We had cancelled two flight tickets from banglore to surat because of death of mother of the passenger asha parmar on i5-1476 flight. You have refunded meagre amount to us.

As we have got full refund for our tickets from bom-coimbtore by indigo airlines on submission of death certificate of her mother, passport copy showing her to mother's name on the same tour.

We desire the same from your side on humanitarian...

Helpful

Found this helpful?

Website: www.airasia.com

On 15th june 2018, a ticket was booked for my wife, after 4-5 calls to their offices and getting a full guarantee that the flight would reach its destination with zero diversions, they ended up landing the flight in delhi with absolutely no compensation.

I even told them if the dust storm is excessive please reschedule the flight or atleast cancel the tickets, to which their answer was they would do so with a hefty cancellation...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 110017

Website: www.airasia.com

This is to inform that 7 members of our family namely:
Kawaljeet singh/loveleen kaur / surveen kaur / taranjeet singh / amarjeet kaur / sirjan kaur & prabhgun kaur, were travelling from goa to new delhi via airasia flight - i5 799 on saturday 2nd june, 2018.
We had pre booked our meals to be served during the flight and it had some non-vegetarian meals as well. On the flight it was announced that all no-vegetarian meals are...

Helpful

Found this helpful?

Write a comment

Address: Tinsukia, Assam, 786171

I had booked air ticket through easemytrip for kolkata-jaipur sector for travel on 22nd may 2018 (Booking id emt[protected] and airlines pnr zi544f. When i reported to the airport i was told that above flight has been cancelled since 3/4 months. But it is regretted that neither the air asia sent me any mail or sms nor i received any intimation of cancellation from easemytrip though my mobile and email id was registered. Easemytrip later confirmed...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra, 400015

My jet points are not refunded by airasia after so many conplains and queries and i am not able to utilise my points
My flight dhvqmv xt853, dhvqmv xt852
Hpcm3n xt853
Hpcm3n xt852
Parag shah
Dipti shah
Complain no 03434525
03434846
Pls refund my pounts so that jet airwat wull refund my pounts and i am able to book
Also the flight was cancelled from your end
This is very...

Helpful

Found this helpful?

Write a comment

Flight number i5 732. Pnr twfqwn. I booked my flight to pune on 30th may 2018 at 6pm. Initially the flight was running late half and hour, i had train to catch from delhi so at the check-in counter i asked the lady what are the options to receive checked in baggage early and whether the flight will be further delayed. She said not to worry flight won't be delayed and if i pay additional 690 i will get bag express. Flight was delayed 1 hour...

Helpful

Found this helpful?

Write a comment

My daughter a BALLB graduate rececived a mail from Air Asia on 22.5.18 through Naukri.com stating that she is selected for interview, which was to be held inbetween 4 to 6th june 18, They asked to pay Rs9, 780/- (which was refundable after interview) . My daughter was asked to contact HR . Mr. Rajesh Damodaran on his mobile (+[protected]. Profile of Mr. Rajesh Damodaran was also given. After contacting Mr. Damodaran on his mobile on 23rd...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR