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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 21

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My 3:15pm flight (I52467) to indore has been delayed to 4:40pm today on 22nd dec, 2018 from bangalore due to bad weather (Pnr no. Kwd2uc). Look outside your window. Where do you see bad weather when it's sunny outside? I have a train to catch from indore to bhopal at 6:40pm today and your flying time is 2hrs. How am i suppose to catch my train? If i cancel your ticket, i will be refunded my original amount, whereas flight cost as on today...

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Address: 682607

Hi team,
I am anitha thresiamma,
I explicit my dismal experience of journey in air asia kuala lumpur – kochi on nov 28, 2018 pnr– ytr16n.
I had reserved the flight from melbourne to kochi the first part of the journey from australia to kuala lumpur was thwarted to check in on time for the connecting flight from kuala lumpur to kochi. I reached almost 15-20 minutes prior to the scheduled departure but the gates...

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Address: 560085

On a recent experience from airasia from goa to bangalore, something went inappropriate. But, got surprised post the message which we received on 11th nov 2018 stating flight is delayed for 4 hours due to operational issues. Soon i called airasia help desk to get more clarification and for any alternative. But it was not useful for me and none was able to tell what was the operational issue created for flight delay for 4 hours and not able...

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I regret to bring to your notice about the pathetic situation and trouble that i went through on 17-nov-2018. I and my partner were supposed to board the air asia flight i5-510 on 17.11.2018 from kolkata to hyderabad (Pnr no. : ek37qy). The flight was supposed to take off at 4:40 a. M. I had already done web check-in about a week ago. I reached the baggage check-in counter at 3:35 a. M. But there was huge rush and long queue. So i asked the...

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Address: 560022

Dear Sir /Mam
Here myself passenger who boarded from Surat to Bangalore flight at 7:00 pm. The ground staff at check-in baggages counter after seeing my tickets she told me your seats are at different seat allocation because of heavy rush and she took 580 charges from me stating that she has allocated seats together and she took 580/- from me I have the receipt also. After entering into flight the more than half of the flight was...

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My wife traveled from goa to bangalore on 5th nov. 2018. The flight was delayed by 4 hrs which is something new from a relatively new operator. This could have been expected from other older airlines but not air asia. No snacks or meals were offered by the ground staff nor were there any apologies for the delay itself. If things go on this way i am sure you will be forgotten like the other airlines which were ground into dust in the long...

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Address: Ranchi, Jharkhand, 834001

Date of incident 10/11/2018
Client number : [protected]
Full description of the incident: me and one of my our team member were travelling in the same ticket. From ranchi till kuwala lumpur, malasiya by air asia. From ranchi we received our boarding pass till kuwala lumpur and baggage transfer. But at midnight the air lines people stopped is just to say that we don't have transit visa for malasiya whereas your mandate says that...

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On 31.10.18. I was to travel to bhopal (M. P.) to attend the funeral of my friend and return to goa on 01.11.18. My pnr for the airasia flight no.
I5-774 being tm7uwy.

Unfortunately, your said flight from goa to delhi was delayed by almost three hours. As result i missed the connecting flight from delhi to bhopal and hence i had to cancel my onward journey to bhopal as otherwise i would rs.19, 369 (Rupees nineteen...

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With a heavy heart i would like to bring into your notice that i have not yet got the refund of my last travel which i had to cancel due to medical issues
I had booked a travel to phuket via kulalumpur on 22-10-18, pnr no :dkcqky, and had to cancel since my spouse got affected chicken pox
Vrulug is the pnr no for our return flight
I had filled the eform then and there, and despite multiple follow up the amount is not...

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Address: Bangalore, Karnataka

Our airasia flight to Bangalore Via delhi on 20-Oct-2018 .1.Flight delayed for eight hours 2.boarding pass was given and called back from security area after 4 hours stay 3.after our continous begging with airport our ticket rescheduled after 48 hours.
Mental Torture:
a)with highly valuable items went back to kolkata accomodation in the midnight b)taxi fare loss (to and fro)
c)two night extra expense on accommodation/Food...

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Address: Bangalore, Karnataka

Pathetic service by air aisa, they delay the flight and then provide no information at all to passengers that there is further delay, the flight was initially delayed for 1.5 hours, they then get the passengers on board the flight and then just keep them waiting, no announcements made, the flight is further delayed and the pilots and airhostesses seems to be laughing and giggling to themselves but do not have the curtosy to inform passengers...

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Address: New Delhi, Delhi, 110049

Hi, I'm Dr. Gagan Banodhe. I booked a flight from New Delhi to Goa no. I5 773 dated 6-11-18 7.50 pm. A call came 3-4 days before journey from air Asia customer care executive and asked me to book meals so I booked two meals one veg and one non-veg on total of 800/- but in flight it was available in 500/- total. So I want me you to refund my balance otherwise I will file a complaint in consumer forum about it....

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Address: 560037

I have booked flight to travel on nov 1st with family having a baby of 8 months. The flight is scheduled at 18:45 nov 1st flight number i5 1458 air asia air lines.
They intimated that flight got delayed to new timing 21:15, which they sent through sms but no phone call also they sent just 7 hrs before the journey. So we could not follow and went to airport by 17:00 hrs. We forced wait till 21 15. But then at 21:15 there was no boarding...

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We were 5 travelers from bangalore to hyderabad in flight no 15-1528 6.30am. On 31st oct. When we reached hyderabad airport one of our
Bag had not reached, the reason given was conveyor belt breakdown at bangalore. After waiting for nearly an hour we understood that the bag will arive in the next flight. By this time we missed our pre arranged company transport, so i along with my family were forced to take ola transport by paying...

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Address: Dibrugarh, Assam, 786602

Website: www.airasia.com

I arrived at the counter 1.30hrs in advance only to learn that the flight has been delayed to 10.20 am. I did not receive ant text message or email regarding the same whereas many passengers. When i inquired about the same in the counter i was given some lame excuse. I had a train to catch at 12.10pm from guwahati which i definately missed. I was not accommodated in an earlier flight citing it was full. Flight delays are normal and unavoidable...

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Address: 201301

Website: airasia.com

This is to bring to your notice that i have filed the following two complaints (Details below) on the air asia website, and would expect you to notify the concerned authorities at your airline to look into them immediately. I am, furthermore, notifying the dgca and igi airport authorities of these incidents, and would expect prompt action from your end.

The details of the flight in question are as follows -

Carrier...

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Address: 560093

Hi

My family was supposed to visit bangalore but the flight got delayed.

The original timings was 4.45 pm and after the delay of 5.5 hrs it got rescheduled to 10.20pm.

The worst part about the delay is reaching bangalore at 1.30 am which will not be considered safe to travel.

What makes it worst is that they were first time fliers and therefore we had chosen that timings for them...

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Website: Airasia.com

I booked air asia from bali to jaipur and somehow in a hurry i booked for 8 nov instead of 8 dec. I realised that i made a mistake and tried calling them. The customer care department received my call and i initially asked the to reschedule the booking as i made a mistake. I was shocked to hear that they are charging more than ₹12000 per person, the full amount even for the 2 years old child. My previous ticket booking, which was wrong...

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Address: 560037

My booking id is bkjzhi which has a connecting flight from i5548 delhi to kolkata. As the flight i5722 is delayed by 3 hours due to which i am going to miss my connecting flight. This delay was notified to me today morning at the last moment. I have a important meeting in kolkata due to which i have planned for this trip accordingly. Now when i called to your customer care they asked me to wait for 6 hours in delhi airport and arranging another...

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Address: North Goa, Goa

Website: www.airasia.com

Hi,

We booked flights from goa to bangalore early morning and paid 2000 rupees each more to get to bangalore early as i had to get to mysore for training and my friend a flight back to south africa. We took off and turned around to land again due to technical difficulty.

There was no plan b. Flights with other airlines were unaffordable due to the same day booking.

We spent 13h waiting for a...

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