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Air India Complaints & Reviews

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air India reviews & complaints page 12

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Dear Customer Service,
I had booked my original ticket number 098 [protected] PNR Number: JGL27B Frankfurt – Delhi – Frankfurt for 2 PAX Mrs. Shellika Seth and Ms. Aalisha Seth. Subsequently I had put an online bid on the 16th of July for upgrade of the return segment on the 2nd of August which was accepted for EUR 580 for each passenger and I was charged EUR 1060.00.
However, at the last minute on the 1st of August I had...

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Address: India

I flew back from India on 29th October 2022 from Ahmedabad to Heathrow London. AI171 arrival 7.30am.

I am vegan and therefore choose the vegan option on your food menu.

When I received my food, the air hostess said, 'hello ma, we have your vegan food here', however when I opened the tray, it was all vegetarian. I said to her this is vegetarian and not vegan, she said, sorry this is all we have.

I...

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I have not received refund from Air India for Return Ticket from London Heathrow to Kolkata and back (Reference R5LWKQ) bought originally on 10/11/2021. The original date of journey was 19/2/22. The date of journey was changed to 11/6/22 and the change was paid for on 20/01/2022. However, the ticket to be cancelled as I was unable to travel on 11/6/22 for personal reasons. After numerous unsuccessful attempts to contact Air India to change...

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Hi,

Below are my family travel details from HYD-Riyadh.

AI-941, Dated 27/10/22.

PNR:NALEFM.
TKT NOS: 098-[protected], 95, 96, 97.
TOTAL-4 PAX.

My family was denied boarding because they were not carrying hard copies of insurance.my wide explained check in staff that based on one year insurance submission only we were able to get one year multiple Saudi visit visa.br...

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संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI104br...

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Website: Airindia

I have tried booking flight tickets from Air india. But i haven't received any confirmation email/booking reference from Air india. I have used UPI transaction. After payment i have received "something went wrong with payment transaction". But the payment was successful and money deducted from my account. I need the full refund amount....

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I had booked Air India flight from SFO to BLR for my family via 2 bookings, 1 for myself and another one for my spouse and daughter. The onward flight was scheduled on 9th JUL 2022, i canceled the tickets and was asked to wait for 7 -21 working days for the refund.

i have been following up since 1st July 2022 and created tons of feedback for refund requests, 50+ emails to [protected]@airindia.com, 100+ calls to their customer...

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Address: 23 RUE LOUIS POUEY, 92800 France

We booked an Air India ticket on 13th April 2022 for three passengers through Air India website.
Following E-tickets were issued as a part of this transaction:
Mrs Kavita Singh :[protected]
Mr. Rudra SINGH :[protected]
Miss Sophia Isha Singh :[protected]
A payment of 1977. 51 Euros was paid for this transaction. However, 2 days later I found my account was debited twice due to server error. Since...

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Hi Team,

Can someone give me an update on this. I have been chasing you since last 1 month. Every time when I call, I will get new case ID.

Request you to please refund my money asap.

Thanks & Regards
Kushal Ahuja
+[protected]

Please see the below evidence where you team started that refund would process in 7-14 days. it's been more than a month now.

[protected]...

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I have tried to book ticket on Air india website on 13th september.
PNR Generated Ticket Not Confirmed.
Called customer care on 18th and came to know that the ticket got cancelled and refund will be done.
followed up and a case booked with number 17487161
a mail has been sent and reply received to give details as below.
later neither message nor mail communication from AIr india.
on 29th again i called...

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United Airlines have been keeping me stranded on my flight credits from past year. On multiple request they have extended the date for using credit but are not allowing me to use those.

I had a flight from BOM-SFO on 11/17/2021 which costed me INR 64844 which is around $787 today (~$840 last year). Due to travel ban in effect, there were issues and I wasnt able to travel and as per the policy o[censored]nited, I recieved my credits...

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Address: 43/18 dream house 8th cross street, west shenoynagar , chennai 600030

Reference: Booked through Make my trip India PNR No: KLQSQG E ticket no: 098-[protected] Date of Journey: 24 Oct 2022 from Chennai to Singapore & back by Air India.
Name of the Passenger: Balasubramanian Chandra Sek Bharathi

I had booked the above ticket for the journey from Chennai to Singapore and back for me and my wife. My name is "Balasubramanian Chandra Sekara Bharathi as it appears in Passport. As per Make my trip...

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AIR INDIA despite numerous complaints never get in touch with me to reimburse or find adequate compensation for flights they cancelled....

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I had a terrible travelling experience on AI150 from LHR to COK on 6th October 2022. The seats were not adjustable, the front table was dirty, and the entertainment always showed no content available. The senior Air hostess was good but the male staff had a terrible attitude. He wouldn't give blankets to even elderly commuters and guessed their age by their appearance and judged it. Everyone needs a blanket when asked for, not age specific...

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I shakti kapoor along with my wife took the above flight. my seat no. was 29H . The flight took off at 12;15pm within half n hour being airborne it was known that 2 toilest out of 8 were working in the economy class hence 300 odd passengers were to use only those two toilets only. after another two hours of flight it was announced by the captain that the aircraft was returning back to tronto airport for repairing all the toilets we reached...

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Address: Hastpur Chandfari Aligarh

Sir,
I was booking a flight ticket from Air India online website on 28 July 2022 from Imphal to Delhi and payment through Phone pay UPI but payment is Rs 5313/- already deducted from my sbi bank account number is [protected] flight ticket not yet received to me. Transaction ID attached for your reference.

So already two months not refund to my account till date. Please refund my amount as soon as possible.
br...

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This is in regard to a formal complaint against the Air India flight.
Flight No – AI188, From Toronto (Canada) to Delhi (India) dated 29th Sept 2022

The flight condition was pathetic and the services offered were really disappointing. I have never had such experience in any of my other flights. It really shows that Air India doesn’t care about passenger anymore and only fooling people by charging huge amount for...

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I booked a ticket through Trip.com. Order number: L7J3CG
Abu Dhabi-Chennai (Madras)
Fri 2 Jul 2021-Thu 12 Aug 2021
Booking reference: MKL7IJ
Amount Paid: 4244 AED
I could not travel due to COVID reasons. I am yet to get my refund. Trip.com is saying their request is pending from Air India. If I call Air India they are telling contact the travel agent. I am fed up following up with Trip.com since they do...

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I have cancelled an air india flight ticket booked through MMT from delhi to dubai which was on 30th august 2022.
Name of passenger - Alka
PNR-6WDFMS
DOB-25/6/1992
I havent got my money back after cancellation yet.
Kindly look into the issue, and help to solve asap....

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Address: Soan village

I book my ticket hyderabad to dubai on 27september 2022 around 12.58pm using with phone pay upi through adirindia website the fare amount deducted from my account and credited to air india bill desk but ticket not booked, and I haven't received any message are mail of booking confirmation pls kindly find the attachment of transaction payment....

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