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Air India Complaints & Reviews

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Updated: Sep 27, 2024
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Air India reviews & complaints page 12

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I had booked Air India flight from SFO to BLR for my family via 2 bookings, 1 for myself and another one for my spouse and daughter. The onward flight was scheduled on 9th JUL 2022, i canceled the tickets and was asked to wait for 7 -21 working days for the refund.

i have been following up since 1st July 2022 and created tons of feedback for refund requests, 50+ emails to [protected]@airindia.com, 100+ calls to their customer...
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R
RudSop
Oct 21, 2022
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Non Refund of double payment

Address: 23 RUE LOUIS POUEY, 92800 France

We booked an Air India ticket on 13th April 2022 for three passengers through Air India website.
Following E-tickets were issued as a part of this transaction:
Mrs Kavita Singh :[protected]
Mr. Rudra SINGH :[protected]
Miss Sophia Isha Singh :[protected]
A payment of 1977. 51 Euros was paid for this transaction. However, 2 days later I found my account was debited twice due to server error. Since...
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K
kushal1587
Oct 18, 2022
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Not received my refund

Hi Team,

Can someone give me an update on this. I have been chasing you since last 1 month. Every time when I call, I will get new case ID.

Request you to please refund my money asap.

Thanks & Regards
Kushal Ahuja
+[protected]

Please see the below evidence where you team started that refund would process in 7-14 days. it's been more than a month now.

[protected]...
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S
sreeram8181
Oct 17, 2022
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Refund not given

I have tried to book ticket on Air india website on 13th september.
PNR Generated Ticket Not Confirmed.
Called customer care on 18th and came to know that the ticket got cancelled and refund will be done.
followed up and a case booked with number 17487161
a mail has been sent and reply received to give details as below.
later neither message nor mail communication from AIr india.
on 29th again i called...
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United Airlines have been keeping me stranded on my flight credits from past year. On multiple request they have extended the date for using credit but are not allowing me to use those.

I had a flight from BOM-SFO on 11/17/2021 which costed me INR 64844 which is around $787 today (~$840 last year). Due to travel ban in effect, there were issues and I wasnt able to travel and as per the policy o[censored]nited, I recieved my credits...
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BCS Bharathi
from Chennai, Tamil Nadu
Oct 16, 2022
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Alphabet restriction on flight booking portal

Address: 43/18 dream house 8th cross street, west shenoynagar , chennai 600030

Reference: Booked through Make my trip India PNR No: KLQSQG E ticket no: 098-[protected] Date of Journey: 24 Oct 2022 from Chennai to Singapore & back by Air India.
Name of the Passenger: Balasubramanian Chandra Sek Bharathi

I had booked the above ticket for the journey from Chennai to Singapore and back for me and my wife. My name is "Balasubramanian Chandra Sekara Bharathi as it appears in Passport. As per Make my trip...
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AIR INDIA despite numerous complaints never get in touch with me to reimburse or find adequate compensation for flights they cancelled....
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B
bmathew2
Oct 11, 2022
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Poor customer service

I had a terrible travelling experience on AI150 from LHR to COK on 6th October 2022. The seats were not adjustable, the front table was dirty, and the entertainment always showed no content available. The senior Air hostess was good but the male staff had a terrible attitude. He wouldn't give blankets to even elderly commuters and guessed their age by their appearance and judged it. Everyone needs a blanket when asked for, not age specific...
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P
powershakti@gmail.com
Oct 9, 2022
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Reg. flight no.1A188 on 29.09.22

I shakti kapoor along with my wife took the above flight. my seat no. was 29H . The flight took off at 12;15pm within half n hour being airborne it was known that 2 toilest out of 8 were working in the economy class hence 300 odd passengers were to use only those two toilets only. after another two hours of flight it was announced by the captain that the aircraft was returning back to tronto airport for repairing all the toilets we reached...
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G
Guluzma
from Aligarh, Uttar Pradesh
Oct 8, 2022
Oct 8, 2022
This thread was updated on Oct 8, 2022
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Refund

Address: Hastpur Chandfari Aligarh

Sir,
I was booking a flight ticket from Air India online website on 28 July 2022 from Imphal to Delhi and payment through Phone pay UPI but payment is Rs 5313/- already deducted from my sbi bank account number is [protected] flight ticket not yet received to me. Transaction ID attached for your reference.

So already two months not refund to my account till date. Please refund my amount as soon as possible.
br...
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N
NirajKumarSinha
Oct 2, 2022
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Customer Satisfaction

This is in regard to a formal complaint against the Air India flight.
Flight No – AI188, From Toronto (Canada) to Delhi (India) dated 29th Sept 2022

The flight condition was pathetic and the services offered were really disappointing. I have never had such experience in any of my other flights. It really shows that Air India doesn’t care about passenger anymore and only fooling people by charging huge amount for...
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C
Charles Rajkumar
Oct 1, 2022
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Refund

I booked a ticket through Trip.com. Order number: L7J3CG
Abu Dhabi-Chennai (Madras)
Fri 2 Jul 2021-Thu 12 Aug 2021
Booking reference: MKL7IJ
Amount Paid: 4244 AED
I could not travel due to COVID reasons. I am yet to get my refund. Trip.com is saying their request is pending from Air India. If I call Air India they are telling contact the travel agent. I am fed up following up with Trip.com since they do...
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S
sandeep vashishth
Sep 30, 2022
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Cancelled air ticket from delhi to dubai

I have cancelled an air india flight ticket booked through MMT from delhi to dubai which was on 30th august 2022.
Name of passenger - Alka
PNR-6WDFMS
DOB-25/6/1992
I havent got my money back after cancellation yet.
Kindly look into the issue, and help to solve asap....
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R
Rakesh gandla
from Nirmal, Andhra Pradesh
Sep 28, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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Money deducted without booking

Address: Soan village

I book my ticket hyderabad to dubai on 27september 2022 around 12.58pm using with phone pay upi through adirindia website the fare amount deducted from my account and credited to air india bill desk but ticket not booked, and I haven't received any message are mail of booking confirmation pls kindly find the attachment of transaction payment....
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M
manishadeulkar
Sep 26, 2022
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Refund for tkt:-0982134897071/72/73/74/75/76/77/78

Please go through trail mail received from e-commerce ID. As discussed in your office today. We are yet to get full refund of the ticket we have been waiting endlessly for refund for more than a year. We expect some action than time buying responses as we are getting for so long.

Hope your huge backlog refund would have been cleared by now & we will get refund than a same reason sighted multiple times by AIR INDIA.
br...
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J
Jhat
Sep 25, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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Regarding not getting tickets

Tried booking tickets from air india website, and paid through upi, the transaction was successful from upi's end but the same time air india just displayed the 'make payment' page again. So i don't get my tickets, no reference number or anything and my amount was deducted. Upi confirmed that transaction was successful from their end. I want to get my refund back....
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R
ritik@12
Sep 21, 2022
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Refund My money

I had booked an Air India Flight-AI506 Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated 5/09/2022 from Delhi to Bengaluru.

I and my sister were supposed to travel to Bengaluru for her admission in a college but because of AI's unhelpful staff I was not allowed boarding even though my sister who was with me was allowed to board.
My struggle started last night when I was not able to do web check-in, and...
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Address: This happens on Silchar Airport

AirIndia staffs and officials didn't gave us the permission to board on the flight AI754 on 17th September 7:45 A.M. We were two passengers. We have reached 30 minutes ago before the departure time due to bad road conditions. They just assumed that we can't reach on-time so they told to close the gate. It happened on silchar airport. We missed our flight. We missed our interview. We spend 10526 extra for another airline to reach home. Everything...
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K
KoshyO
Sep 18, 2022
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Flying Returns Membership number

I have not been able to log in to the Air India website despite several attempts.
This has resulted in my not having been able to obtain the Air India Flying Returns Membership number.
Have sent several emails to Air India but they have not been able to resolve it or provide a resolution....
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A
aijaz 2006
Sep 14, 2022
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Refund request against cancelled flight ticket

I have cancelled an Air India returned flight ticket of my family member of Doha to Hyderabad against ticket # JY94S ( Passenger name: Atiya begum) in the month of Feb-2022 but till now refund request has not been processed. I sent multiple emails & multiple online request for this refund but no action has been taken. The pathetic situation is no body is responding on this refund request as there is no designated team/customer service to...
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