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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

Complaints 3167

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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To get the remaining balance amount of $280 against ticket cancellation

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Air India reviews & complaints page 13

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Please go through trail mail received from e-commerce ID. As discussed in your office today. We are yet to get full refund of the ticket we have been waiting endlessly for refund for more than a year. We expect some action than time buying responses as we are getting for so long.

Hope your huge backlog refund would have been cleared by now & we will get refund than a same reason sighted multiple times by AIR INDIA.
br...

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Tried booking tickets from air india website, and paid through upi, the transaction was successful from upi's end but the same time air india just displayed the 'make payment' page again. So i don't get my tickets, no reference number or anything and my amount was deducted. Upi confirmed that transaction was successful from their end. I want to get my refund back....

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I had booked an Air India Flight-AI506 Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated 5/09/2022 from Delhi to Bengaluru.

I and my sister were supposed to travel to Bengaluru for her admission in a college but because of AI's unhelpful staff I was not allowed boarding even though my sister who was with me was allowed to board.
My struggle started last night when I was not able to do web check-in, and...

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Address: This happens on Silchar Airport

AirIndia staffs and officials didn't gave us the permission to board on the flight AI754 on 17th September 7:45 A.M. We were two passengers. We have reached 30 minutes ago before the departure time due to bad road conditions. They just assumed that we can't reach on-time so they told to close the gate. It happened on silchar airport. We missed our flight. We missed our interview. We spend 10526 extra for another airline to reach home. Everything...

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I have not been able to log in to the Air India website despite several attempts.
This has resulted in my not having been able to obtain the Air India Flying Returns Membership number.
Have sent several emails to Air India but they have not been able to resolve it or provide a resolution....

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I have cancelled an Air India returned flight ticket of my family member of Doha to Hyderabad against ticket # JY94S ( Passenger name: Atiya begum) in the month of Feb-2022 but till now refund request has not been processed. I sent multiple emails & multiple online request for this refund but no action has been taken. The pathetic situation is no body is responding on this refund request as there is no designated team/customer service to...

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Address: Air India baggage Service, Near gate 8, Departure Level, I.G.I Airport, Terminal 3, New Delhi 110037

I travelled from Paris to New Delhi via Air India on 28 July 2022 with booking code LK45JI, flight AI142. But my baggage did not arrive to delhi. Air India staff confirmed the same and a report (Property Irregularity Report) number DELAI50516 was filed. Till now my baggage was not found. Air india do not give a proper response to the calls and emails. After lot of attempts, finally they declared the baggage as lost and asked me to send the...

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Direct 14 hrs flight. On sept 9th from TORONTO to Delhi. AI188. Broken seat, broken TV, broken food table. The seat recliner broken, making it extremely hard on my spine sitting erect for 14 hrs straight, food table dysfunctional - unable to eat my meals, broken TV with no entertainment for me and my son seated on 44K and 44J. Completely unimaginable services provided from Air India. Cabin crew conformed most of the seats in the flight were...

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Summary: Air India canceled their flight from Amritsar to Kolkata due operational reasons. Cost was Rs.45790. After repeated refund requests, received two part payments totalling Rs.12220 only.

[28-Mar-2022]
Email received stating Air India flight AI-726 on 01-Apr-2022 is canceled by the airline due operational reasons. Called customer care number[protected], they said to check after 14-21 days and also confirmed...

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This is to submit that my silver grey colour baggage weighing 15 kgs went missing in alliance air flight 9I643 dt 9 Sep 22. I alongwith my wife boarded 2130h flight from T3 terminal Delhi for Jaipur. We were very much in time for check in. Two baggages were checked in at the counter. After deplaning at Jaipur, only one baggage was received and other baggage as described above went missing. Post this, the complaint was lodged at Jaipur airport...

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Website: www.airindia.in

I booked 2 tickets of ₹4995 each on 4th September of flight of air india from
New Delhi to Bangalore for 4th nov.
And I cancelled that ticket on 5th September due to some reasons.
It was written that the full amount will be refunded back that is ₹9990
But the next day they refunded only ₹4995 that is the among of only one ticket.
After that I called them many a times saying that I have not received...

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I'm Naresh Virothi, and I'm a big fan of AirIndia. You know what, since I started traveling abroad in 2017 to date (more than 10 times), I have only chosen AirIndia, and had never thought about the other airlines. And now I regret it.

Refund not received since 40 days.

E-Ticket:[protected] Feedback Ref No: WB-IFRA[protected] : I received partial refund after 40 days

E-Tickets:[protected],...

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Sir,

On 25/08/2022, I had tried booking of tickets for myself and for my son (Vikrant Kumar Mishra) for Air India flight, from Delhi to Bengaluru at 2115 Hrs from Delhi on 31/08/2022 (AI-504).

During the process I paid through online SBI banking and payment got deducted from my SBI bank account but I didn't get the confirmation and tickets from Air India. SBI Bank transaction reference No- IGAOENVPO8.
br...

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Address: Dilsukhnagar, Hyderabad.

Respected Sir/Madam

Still no response even lapse of about 40 days. My doubt is will Air-India have no survival if public money is refunded against cancellation of flights by Air-India itself?

Once again, i request you to kindly look into the issue and provide refund of Rs.2665/- by crediting the same into my Canara Bank Account.

Thanking you,

Venkata Nagender.M
[protected]br...

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Address: 684 Mull Ave 2B Akron Ohio 44313

As per my tickets through United airlines ( Cleveland to Nagpur and return Nagpur to Cleveland ) United airlines Confirmation Number O041NC and (airindia PNR -2RGDVC) i am allowed to take bady baggage but air india charges Rs 6300/- for 10kg .
Please arrange my refund amount which looted from me at Nagpur airport in Maharashtra....

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I booked a flight for my mother in March 2022, which I had to cancel for some reasons. As per the policy, I canceled this flight a month ago before the due date. I have called Air India many times. Every time customer service agent tells me that they have submitted the request. 5 months have been passed. I still have not received airline ticket refund. I had very bad experience with this company....

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Sorry to say, but Air India on board service is pathetic, very poor customer service and flight attendants don’t even respect customers.
And not to talk about ground staff, that is worst.

I am traveling on AI 126 Chicago Delhi, business class 8A seat.

Atleast expect them ask me for glass of water.

Not sure what to say, being frequent traveler on almost all airlines and executive platinum...

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Hi Team,

My father Solirajan worked in Air india and did service for 32 years, recently he passed away and we asked for medical reimbursement as he was eligible. We submitted all the medical documents to the the Chennai medical dept team (Air India - Meenambakkam office. Its been past 8 months and we are yet to get the amount. We had submitted two medical documents from 2 hospitals.

Very bad service!...

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On 3rd August I booked my flight from Delhi to UK for 24th September, 2022. Flight no 58G6HW. I contacted the customer care service on the same day before booking my flight to enquire about student baggage allowance. The said customer care told me that a 23kg bag is allowed when you show your student visa over the counter. They did not tell me that the allowance is no longer available as it was post 31st July, 2022.
I should have...

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We had written several emails the Air India but there was no response from the Air India Airlines.

Booking Reference No. UG9TBG
Date: 17 Aug 2022.

The Air India Representative asked to email the video clipping where the dates are flipping on their website.

Air India needs to provide Refund of Rs 5, 955/-, as the booking ticket came with the wrong date due to Air India Website Flipping dates...

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