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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

Complaints 3167

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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24 July 2021 - Booked tickets 2 one way tickets. Air India Web Booking eTicket (JSKZF)

17 July 2022 - Cancelled 07/17 via phone received email tickets[protected] &[protected] are cancelled.

22 July 2022 - Completed web feedback form WB-IDEL[protected] and acknowledgement received.

14 Aug - Follow up on Twitter. Direct Message sent per Air India request.

26 Aug - Let Air India...

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Dear Sir/Madam,

I had booked a flight (PNR NOGN5T) from Bangalore- Delhi- Paris- Birmingham. Bangalore air India airport authority issued all the 3 boarding passes on 24th August 2022 and I travelled to Delhi. Unfortunately Delhi air port air India authority did not allow me to board the Paris flight since I didn't have transit visa to travel to Birmingham (I have work permit UK visa and have Indian passport). I don't see...

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Address: KOLKATA

Hello,

I was trying to book a ticket from Kolkata to Deihi on 11th Aug but at the payment page the page suddenly displayed "Something went wrong kindly try again", the money got debited from my account but the booking failed and the page got reloaded. (Transaction Reference Number[protected]

After that i made a fresh booking and fresh payment and got my ticket booked in the name of Saroj Sharma but the amount...

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Address: 53, Bansdroni Place Kolkata 70

I booked a ticket from CCU to Dxb for 29th August 2022 the booking was done through air india app on 26th August 2022 at 12.07 am through gpay UPI the amount have been debited from my side but I didn't receive any ticket or PNR after contacting customer care team they are not helping me with any proper answer. I want my refund as soon as possible.. please help me with this issue. I have attached the transaction details with this complain....

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Address: 4249 Colden Street Apt 9D Flushing New York 11355 United States Of America

Hi,

I was rescheduling my Air India travel ticket from 10th March 2022 to 10th Feb 2022 . Transaction has failed but money got deducted from my bank account . They didnt issue the ticket as well. I went to Air India office Coimbatore and paid again and got the ticket issued.

But the money during online booking is not refunded yet after I have raised several complaint with AirIndia. Attached account statement...

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Address: 4249 Colden Street Apt 9D Flushing New York 11355 United States of America

Hi,

I booked air India ticket for 10th March 2022 and selected seats by paying additional amount 5200 INR. Due to personal reason I rescheduled the ticket by visiting Air India Coimbatore Office and availed free seats during rescheduling. Original amount that was paid for seat booking was not refunded for me and my daughter who travelled with me. I have raised a complaint with Air India but no refund happened after 6 months....

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Address: Flat 01, Bldg.584, Road 5314, Bloc 453

Dear Sir,
As Rehlat rules (one of your agents in Bahrain, +[protected]), the refund amount will take 40-60 days. I waited for more than 100 days, but yet not get the money. Every day I am calling for the refund amount and it is still with them.
Here I request you to please help me to get the money back and cooperate with me.
for your reference please see the booking details;
Booking Ref. ID.43829
Refund...

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Online Tickets booked on Air India website and cancelled flights on july 28th and feedback form shows under process since aug 16th...

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I have tried to book two tickets from Gauhati to Imphal Airport on 27th July, 2022 for an air india flight scheduled around 12.40 but ticket wasn't issued yet a sum of Rs. 8278 was deducted twice from my account.Accordingly, I have submitted a feedback form having ref. No. WB-DGAU[protected] dated 27th July, 2022.I have called your customer care a number of times and they even created a case id 16675229 for my complain.After all those efforts,...

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I am a student and I had booked a flight ticket for Bombay to Frankfurt on 5th August, 2022 [Ticket attached for your reference].

Before booking the flight ticket, I had spoken to the Air India Customer Care [call proof attached] and confirmed whether the Extra Baggage Allowance for International Students is still valid and he said YES.
He also mentioned that I need to submit a valid VISA, Passport and Student ID DIRECTLY...

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I travelled from Paris to Chennai through Delhi. The booking code is NKB3LY. The flight number is AI 142 from Paris to Delhi and AI 429 from Delhi to Chennai. The flight left from Paris at 21:00 and reached Delhi at 8:30 which was late by 25 minutes and given the transfer time being reduced considerably from (1hr 40mins to 1hr 15mins (due to the delay)). When I exited the flight to catch my connecting flight, the air India authorities caught...

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I, Ritu Sinha have booked a ticket on 19th August 2022 from Air India website from Delhi to Kolkata with
PNR no. LCXR6P. My money was deducted but no ticket was issued. After calling Air India they told there has been a network issue and the money would be refunded within 14 working days. With no fault of mine, money and journey plan is being held up. I am a Senior citizen and Cancer patient.AirIndia shows no consideration to even...

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Hi,

I have booked my Air India ticket on Air India website on 4th Feb 2021 from Bangalore to Muscat for 11th Feb 2021. I have cancelled my ticket by email and also on customer care on 10th Feb 2021 due to Covid cases. They have promised to refund the amount within 14-21 days however its been 18 months I haven't received yet. I have been following it up by email and also customer care call center and every time they are processing...

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Address: House no - 86, sector 11, panipat, Haryana

I've paid the amount INR 4575.00 at 7:55 AM on Monday, 22 August, 2022 for the purpose of flight booking using the UPI PAYMENT method.

My money has been deducted from my account and the payment status is being shown as PAID.

However when I returned to the webpage it showed an error and the request could not be processed.

So kindly assist me getting my money i.e. INR 4575.00 back ASAP SINCE I'VE...

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My flight was rescheduled by the airlines so for confirming if the flight has been rescheduled and wanting my refund I called their customer care thrice
And those three times I was told three diff things
Then I was told to contact my travel agent since I made booking through them
And when the travel agent contacted them they said that I have confirmed the tickets and it can't be refunded which is a lie. All the three...

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Address: DELHI

I have booked a ticket for my elderly patients. Booking Reference is JI8WJM. While booking 4C was a free seat and I purchased 4B by paying 1000 rupees. So that they can stay together and have access to the toilet.
During Webcheckin, my mother seat is automatically re-allotted for 18c and 31f.
I called customer service many times, they are saying 4C is a seat for People with infant .If it is so, why did the software seat mapping...

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I had booked a ticket with number[protected] from Bengaluru to SFO for July 21st which was cancelled by me on May 30th. I have been following up multiple times via email and calls and keep getting informed that the refund is done and the money will be credited in 7 to 21 days. It has been 90 days now and the money is still not credited. Also, they refuse to give the transaction reference number to check with my Bank despite repeatedly...

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I'm Sri Lakshmi Injam. I'd booked an international flight from Hyderabad to New Jersey on December 22nd, 2021 but I canceled my reservation and requested a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing...

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Address: Chennai

I was travelling from singapore to chennai on 6-dec-21, a week prior to my travel i had paid an additional 142 SGD on air india website for additional piece of luggage to carry my 55 inch TV. Unfortunately, on the date of my travel at the Singapore check-in counter, i was told tat the flight is narrow body and they cannot accommodate my 55inch TV though cargo door.The check-in folks told me to reach out to air india to Request the process...

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Address: New Delhi, India

With deep regret, we are writing this complaint. My wife booked an international flight ticket to Doha, Qatar through makemytrip from Air India(AI 981, E ticket No.098-[protected]), the ticket was booked for 14th February 2022.

She reached Cochin International airport 3 hours prior to her departure (1.15am). She completed her check in and immigration procedures and reached the boarding gate on time. Boarding was supposed to...

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